How To Create A UnionBank Online Profile Using Your Citi-branded Account
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- เผยแพร่เมื่อ 25 ก.พ. 2024
- Experience ultimate convenience with UnionBank Online. Learn how to create a new UB Online profile using your existing Citi-branded Account in just a few simple steps.
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For any concerns, you may contact us through our Customer Service Hotline at (+632) 8841-8600. Union Bank of the Philippines is an entity regulated by the Bangko Sentral ng Pilipinas (BSP) with email address consumeraffairs@bsp.gov.ph. Deposits are insured by PDIC up to P500,000 per depositor. For more info, please visit our website.
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Please check. I tried to use your app and sign-in with Citibank details and it says “We cannot use the details you have provided at this time.” Don't your IT team do tests before advising us that we can do this now? Goodness....
same
Sameeeeee
Same
same
Same
Not working with citibank credit card
Oh my i cannot open my billing
Mine too.
The reason why I'm cancelling my Citi account. Sobrang hassle ng transition. Puro sila email na gumawa na ng accout tapos hindi naman nagana. What a joke.
Same, I cannot add my Citi card to the UnionBank online App 😐
Same paano kaya magbayad o wag na
@@maricorhernandez4510 I won't pay until they contact me and fix my account. it's their fault.
Kahit pag cancel yung card hindi magawa kasi walang makausap.
not working... nakaka irita na... ni ndi ko makita ang bill statement ko .. paki ayos naman to,... sana ndi nyo muna pinutol ang citibank online access namin habang ndi pa kau ready to serve us better.
NOT WORKING!!! My 16-digit Citibank credit card # us not being accepted. Message says "Server not available."
Hi UB team.
Putting this on top- my main question is that my UB account currently is just for payroll purposes. Idk if it'll close eventually if I leave the company, so do i have to create a separate account for this citibank transfer? Since as i understand, only one mobile number can be used per account, and this is my only one.
As someone that uses both UB and Citi apps, the Citi interface was already way seamless than UB.
I hope you can just retain the old app. Since this is an issue of finance, it doesn't seem like this transition will be smooth given that all your FAQs are outdated and still refer to this transition as "end of Q2" - while the Citi app already isn't accessible at this moment.
UB is also inaccessible at this moment so I may create an account and access my card bills.
I hope you can give clarity to your customers. Thanks.
Meron ba sa inyong di muna nagbayad ng bill ngayon kase walang dumating na SOA?
It says invalid account number when I click account if I click credit card it says we cannot use the details you have provided at this time. Hirap mag register sa app Ng union bank
It’s now working . I was able to add it today. Maybe still not available with some accounts due to the update.
04/04/2024 still cannot register. Tutorial is easy but it’s not working with my Citi credit card.
You should also create a video on how to add your Citi card into an existing UB profile. I almost created a new profile which may become a duplicate profile. I don't want that.
Just click the Add to enroll your Citibank credit card to your existing UB profile. The problem is I don't know where to view my Citibank credit card SOA to the UB Mobile app & in their website.
Done mine too.😊
Thanks just add lang kung may existing na union bank. Easy to add
how po i folowed the instructions and it didnt work :(
Just added mine.. Super Easy talaga.. muntik ko ng ipag paliban kasi sa mga comments na di daw ma add.. 1 minute lng na add na..🎉
Hello! Is it the same steps for my supplementary card holder?
I followed the steps but when I clicked next after I input my CC number I was getting error message "WE CANNOT USE THE DETAILS YOU HAVE PROVIDED AT THIS TIME"
same
Same
pano kaya gagawin nten jan sa issue n yan..hais hussle
Same
Same but I tried a few times til it was successful
Hello!! Any updates na ba? Wala pa rin sinisend na OTP si Unionbank hanggang ngayon! Super hassle! Di maka-create ng account for my citi credit card.
Your tutorial is easy to follow. But it is not working tried my CITI credit card couple of times but to no avail. YOU SHOULD FIX THE ISSUE. The migration sucks!
how ? i have old UB account requested to close it on customer service but kp until now i guess it isnt close . I am a citi credit holder someone called i should migrate my citi a app to UB but how? there is no clarify instructions given .
Goodness, ang tagal na pala may mga complaints ang Citiback CC holders that it's not working and wala pa din solution now?
didnt receive the OTP the first time, requested another one and it worked. im now registered
Registered successfully. I have a Citi Simplicity CC and I actually do not have any UB account at all. I just followed the instructions in this video to "Sign Up with Existing Account" and it worked for me. It even recognizes/detects my citi account username and asked me if I still want to use it (I changed my username instead) and set a new password (different from my citi online/app account/login).
I registered at 2am of March 22nd not sure if this has any bearing with my successful registration. 🤷♀️
pano mo binayaran yung citi bank CC mo. may existing payments kasi ako hnd ko na makita sa Bpi acct ko yung citibank billers
Unionbank napo ang gagamiting biller
Always encountered error... When can you fix it ? ... to continue signing up per your video instruction.
dami nila announcement weeks prior ng migration - pero after mag shutdown ng CITI app, di naman nag wowork yung Unionbank APP. down yung server. ang hassle.
It’s not working. I’ve been trying for days. Error message: “We cannot use the details you have provided at this time.” I’ve received a message that I need to create an account by 3/20/24 or I will loose my rewards. This is so frustrating.
Cant even click select account type dropdown when signing up as an existing citi holder! Wala ba kayong QA?!?!
Gumana naman. On the second try😅
Lol. Naappreciate ko ung constant update and reminder pero as much as you remind, check the comments din. It's not working. I've been trying repeatedly pero error parati.
It worked for me.
Ano magiging account number kapag magbabayad na ng bill? Yun existing account number pa rin ba o may bagong ibibigay? Salamat.
As per ur online app, "This feature is currently unavailable" so when can I do my Online profila using Union bank Online app? Pls. Set a date, don't have much tine waiting...
You have to have an existing UB online account to add your Citi cc. Tried adding mine without logging in and I get this error too.
Before launching announcements I hope your dev team test this and see if it works. Sobrang hassle ng paulit ulit nyo na announcements di naman ma add mga card number namin.
Will the old transactions be visible on the ub app
How do I create a new UB online profile I cannot open my citibank on line
how do I pay credit card from bpi ? where to find my new account number?
My payment wasn't accepted using the new biller. I cannot transfer payment too from the new app to my supplier. Very disappointing 😮💨
pano namna yung may personal loan checking account?? inikot ko na buong pindutan ng customer service ng unionbank pero di ko makausap dahil wala daw akong account sakanila lahat SINASABI NO ACCOUNT FOUND
Please check, I tried many times to log in to my Citibank app to check my updated SOA since the merging is started. I signed up for the UB app but until now no email received.
Hi UB, follow this video I can not add my citibank with 16 digital card number migragate to ub and I emailed to your customer service only a concerns issues reference no.***** and nothing effective reply, is that mean I need go to your branch when next time I fly back to manila?
It's currently not working... 😅 I didn't realize we needed to migrate applications so I just tried it today...
How can i create UB online profile when im not home to receive my new branded card?
Lol, not working
My payment in citi bank thru g cash, where I'm going to pay my personal in citi bank?
Citi holder here. I am being asked to go to your branch.
You ask us to migrate pero why does it say it can’t use the details? I’m completely fine with the Citibank app, sayang. Please fix the issue.
Pag finaloww ko yung video not working kc may existing account pla ako sa ub na inapply ko online. Since wala man kc atm na malapit d2 di ko n xa tinuloy. Need ko tuloy I retrieve account then add accout ng citi. Working naman xA
How to pay the credit card
Ilang beses ako nag try to sign up laging sorry details provided cannot be processed at this time...sana may staff n lng na tatawag sa lahat ng cardholder to assist para madali ang migration
Not receiving the OTP to proceed in creating UB profile para I can make a payment for my Citi credit cards. How to pay now????
I tried adding my two old but active Citi credit cards 2 days ago and today. I'm still unable to create a UB account. Errors: "invalid credit card number." and "we cannot use the details you have provided at this time." for the other card. Hoping this will work the next time I attempt to create the UB account.
it worked for me, but instead of 'credit card' select 'atm card' enter the 16 digit no of your atm card of your newly delivered union bank debit card
paano po ngayon ito nasa abroad ako walang tatanggap ng bagong union creditcard q if ever mn madeliver. and isa pa ang hirap gmitin ng app ng union bank sobrang hassle d manlang mkapag provide ng otp! gnito b tlga kababa quality ng service nyo union bank!?
Pano ichange yung registered no.? Sa lumang no. Nagsesend ng otp wala na ung luma.
This video tutorial is a life-saver. I've been trying to figure out how to go about adding a profile to UnionBank after receiving an SMS notification as I'm using a Citibank credit card.
Was able to add a profile in under 1 minute after following this video tutorial. 😊
Citi account has 10 digits and this is asking for 12 digits.. Credit card not working. Cannot open a new UB account because i do not have a philippine phone number..
How to request for the UB card po?
Your Easy Cash particularly is not working with Citi Bank Credit Card.Why?
It’s not working on my CITIBANK CC. It always prompts “We cannot use the details you have provided at this time.” So yeah, don’t know what’s wrong. Please fix this UB.
Hi UB team, whenever I'm trying to enter my card no. to activate it there is always an error saying that my request cannot be processed w/c has been going on for a week now. Please help
same problem
Please check. I tried to use your app and sign-in with Citibank details and it says “We cannot use the details you have provided at this time.” Don't your IT team do tests before advising us that we can do this now? Goodness....
We cannot use the details you have provided this time, kaya sobrang hassle sa union bank, cs wise may papabago ka lang details di maresolve ng maayos experience ko yan sa kanila kaya ako nagcancel ng cc sa knila
bat ganun laging error pag nag sign up nq once ilagay q na cc number ko "Error: We cannot use the details you have provided at this time" ganyan lagi
Magbibigay ba kayo ng credit increase sa mga may good credit standings and good payers
Meron nmn po. Increase ng increase sila sakin.
I have an existing UB account ang I still cannot add my new UB cc (migrated from Citi) to UB app. This is an ongoing concern since 1st week of April until now. I have called multiple times Why can’t your customer service reps do their job properly? 😣
I followed the instruction but to no avail. It says it cannot use the information I gave.
My citibank credit card was invalid, tried to enroll my credit card in your app. Not working! 👎🏻
I have debit account sa UB. Paano ko kaya maiiadd yung citi cc ko?
after downloading the UB app. couldnt even open it. unable to connect to our serves...
I HAVE UB ACCOUNT.
How to migrate Citibank to UB as one. Kakapagod iba² account.
I followed the instructions given a lot of times and same message"“We cannot use the details you have provided at this time.”. How can i pay my bills???
Hindi naman maka pag register sa UB account hirap tuloy mag bayad. strategies yata ito para madami yun mag multa at kumita sila. Ilang araw na ko nag paparegister yet wala padin ayaw mag register. hindi gumagana yun 16 card digit no. ng CITI to UB account. nakakayamot lang. parang hindi pinag isipan yun magiging volume ng registration at trouble sa online registration.
I've been trying to create a UB account using my Citi Credit Card, still can't create!!!
How to pay may bill on citibank using may BPI APP.. ang hassle namo
5/12/24 - still getting that error. Unable to add my citi credit card to the UB online banking app.
paano po magbayad ng credit card ngayun?
Hindi nag work sa aken. I entered mine pero ang error message is "We cannot use the details you have provided this time."
Almost 1 month na since inabisuhan ako neto. Paano ako mkakapag bayad sa inyo?
Same here😢
Same sentiments. How to pay existing balance?
I tried to create an account but there is no OTP sent to my registered mobile number. I am citi credit card holder
Pano kaya yun? Di p ko nakakagawa ng acct
Invalid card number I used my Old Citi card and the new one you sent me pero same error
How to pay Citi personal loan po. Badly needed.
Can't view my credit card statement. It says my password is wrong even though I followed the instructions.
Hindi nacredit yung payment ko na 21k thru expresspay pero sa kanila successful naman daw. Hindi pumasok sa available credit limit at Hindi nabawas sa balance . Nagdedecline din pag ginamit yung card kahit may available credit pa, Hindi naman macontact mga hotline nyo. Jusko
not working.. been doing the sign up with existing citi branded cc since March 26. till now 3/28 still not working..😥
Edit: finally was able to add my old citi just to try, but it's an old card, and when it was addes, it showed my mispelled full name, which cannot be modified. my new citibank issued 2weeks ago could not be added. So it is useless. Added an old blocked card na may mispelled name na hindi ma edit, tapos yunf new card ko, di ma add, eh naka lock yun sa citi app para di ma hack. So pano na?! Sobrang bulok.
It is not working. Says invalid card number!! How can I use my cc if it's locked securely in my citi app and it's not transitioned properly to your bulok app?
Paano po i cancel ang Citibank card ko? I’m outside the country right now. I tried to call your international number pero wrong number. They are selling a medical alert system device lol. You need to check the number you posted online. It’s embarrassing na yung number niyo hindi niyo chine check. I never had an issue with Citibank and I’m a long time customer of them. I tried calling din the local number, walang option to talk to someone or cancel an account. So paano yan?
Not working with error “We cannot use the details you have provided at this time.”
same
same
same bullshit tlaga yang UB
same
same
Hassle! I'm trying to sign up with existing account using my citi credit card and wala naman ako ma-receive na OTP! Assistance please!
hi mam same case here, wla din ako na receive na otp..
I tried na naman, omg still i cannot push thru. It says, the OTP was invalid!! How come, in the first place you were the one sending this OTP. OMG how would i know the billing statement!!! I cannot sign up.
Indeed, not working, neither with the "newly issued" UB debit/ATM card number, nor with the existing Citi credit card number. The first yielded "Oops, service is not available at this time", the second "Oops, we're doing system maintenance". This despite being told to set up the new profile now to be ready for the migration. Not a confidence-inspiring start!
How can i purchase? if the replacement Unionbank credit card is still not yet delivered., my citibank cc is already blocked and not working. Pls help!
Same as mine so this is very very very frustrating.😐😐😐
How about for those who have UB existing profile? Don't want to create another profile just for this one.
Click add/manage. Nasa dashboard lng.. top right. Ibabaw lng ng balance
Mahirap po nkailan ulit ko na po ginawa ayaw pdin ang mag yong Cc visacard sa UB sa UB apps only debit card , kaya tuloy nkkpag duda tas nung ngbyad ako ng SOA wala sla email na nrecieved na byad ko pero pag transactions ang bilis bilis mag email w/ sms txt pa pero pag assurance ng card holder d nla ibigay grabeee kayo sa totoo lng
you are sending us announcements and tutorials and yet you have not verified if its working? i tried signing up both in mobile app and website many times. why don't you just retain the citi app its way more user-friendly
Finally figured it out. What was not made clear in this video is that if you're a Citibank CC holder and DO NOT have an existing UnionBank account, you need to create a profile or sign up. The instructions were "Sign Up With Existing Account" eh wala naman tayong existing account with UnionBank so you need to do that first.
How?
You got that right, for EXISTING Unionbank users who want to add their Citibank card, just login your Unionbank account and follow the video instructions. I was able to add mine.
This is a problem though for users without a Unionbank account. 🥲
Were you able to add your citi credit card after in the unionbank account?
Will try this. If this work, mukhang malaki Ang gap ng instructions vs how the app works. 😢
So three options sa app, open an account, login, sign up with existing... Saan k pwede mag create ng profile or sign up without existing... Ayaw ko Naman mag open ng account. 😅
Well... Thats a bummer... It is not easy. The app is prompting that my CC number is invalid. Im using my Citi CC. I was notified by sms to create a UB profile using it.
same
same
@@charlietanala192
Not working with citibank credit card number aswell, hayst
Mine is saying "Sorry this feature is not available as of the moment"
This is not working at all. It says it’s invalid. Kindly fix this issue.
No otp.
Not working. Error. Invalid credit card number. If you can fix you app please before you decide to decommission the citibank app.