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can't find resolution date and time
So this means the customer support agent should manually look for the issues and update them when the customer replies? Is there a way to automatically return the issue status from replied to open and from open to replied?
No. For that you will have to use Frappe
Perfect
can't find resolution date and time
So this means the customer support agent should manually look for the issues and update them when the customer replies? Is there a way to automatically return the issue status from replied to open and from open to replied?
No. For that you will have to use Frappe
Perfect