Total Quality Management (TQM) overview, including Six Sigma, Benchmarking & Just-in-Time concepts

Total Quality Management (TQM) has seven primary concepts that make up an effective TQM program including Continuous Improvement, Six Sigma, Employee empowerment, Benchmarking, Just-in-time (JIT), Taguchi concepts and the knowledge of many TQM tools. Content created from the Textbook "Operations Management, Sustainability and Supply Chain" 13th edition by Jay Heizer, Barry Render and Chuck Munson. Chapter 6 on Quality Management.