Good JOB Philips!!! You bring a new product to market and immediately DISCONTINUE it leaving your loyal customers buying a $400 boat anchor!!!! I will be contacting the Better Business Bureau and Consumer Reports so they know how you treat your customers with products you never intended to back or support!!!
Hi, I would like to buy your Philips AC279/10 (2 in 1) humidifier and purifier, but I have a concern. Is there a situation such as bad odor bacteria growth in the water tank or its components used for humidification? While I want good weather, do I experience worse? Thank you very much in advance for your answer.
Hello, thank you for your comment. We understand your concerns, and we'll try our best to answer them respectively. As long as you'll maintain your humidifier and purifier properly, as stated in user manual, it should work perfectly well for you. So you don't have to worry about creating more bacteria in the process. Does this answer your question? If you have any additional ones, feel free to send us a message anytime. We're here 24/7, always happy to assist.
I have a Philips 1000 series device I did not find a filter for it and I searched in Saco and Extra and did not find it ... its filters are very expensive
Hi there. Thanks for your feedback about the Air Purifier. We are sorry to hear that you had difficulties getting a hold of the filters, and understand your disappointment. If you need further assistance please feel free to reach out to our social media platforms like Twitter and Facebook. Have a good one!
Hello, thanks for your comment. We're sorry to hear that you're unable to reset your air purifier - how strange. We'd love to take a closer look, so we invite you to reach out via Facebook or X sharing some more information on the purifier along with your country of residence. We hope to speak to you soon!
Hi again, just a reminder that we're happy to help you with your air purifier! Feel free to send us a message when you can, sharing the model number of your purifier and your country of residence. Hope to hear from you soon.
I bought one of these for 300 pounds. It broke after a year and Philips would not repair it. Be warned. Check the online reviews of Philips customer service. Amazon directs you to the Philips customer support. The support experience is terrible - they simply do not care once they have your money. Personally, I will not risk any large amounts of money on a Philips air purifier.
DO NOT BUY PHILIPS!!! THEY ALREADY DISCONTINUED BOTH THEIR 1000 and 2000 SERIES PURIFIERS MONTHS AGO!! You cant even buy replacement filters on Amazon or anywhere else!!
@@mazinalmaimani7291 good luck finding a replacement filter. Its now a month after my original comment and now I see its officially discontinued on Philips own website, so don't expect anymore in the future.
"How to maintain Philips Air Purifier Series 1000, 2000, 3000" Directly from Philips... you'd think they would have something on the sensor! Most everything they showed here is simple common sense. The sensor, however, isn't. wtf Philips?
Hi there, thanks for sharing your thoughts. We're sorry to hear that you're not pleased with the explanation from this video. We recommend contacting us on Facebook (@Philips) or Twitter (@PhilipsCare), so we can assist you properly with your situation. We hope to hear from you soon.
@@Philips Amazing! Somebody at Philips exists! I've tried contacting Philips 3 or 4 times via different means they have, but never have gotten a reply. But I already trashed that useless, terribly designed shaver, so it doesn't matter anymore :/ And to think that I avoided the other products because they were made in China, but this model of yours was made in Indonesia. But it doesn't matter much where something is made if customer service is AWOL. I do love the air purifier though :)
Hi there, we're sorry to hear customer support was difficult to reach. That's certainly not what's supposed to happen. If you have a broken product, we aim to always find a solution. Please let us know if you have further questions. We're here to help!
![MV วิถีชีวิตใต้ - ผา อัยย๊ะ [Official MV HD]](http://i.ytimg.com/vi/nODlkOUu9B0/mqdefault.jpg)
Good JOB Philips!!! You bring a new product to market and immediately DISCONTINUE it leaving your loyal customers buying a $400 boat anchor!!!! I will be contacting the Better Business Bureau and Consumer Reports so they know how you treat your customers with products you never intended to back or support!!!
Hi, I would like to buy your Philips AC279/10 (2 in 1) humidifier and purifier, but I have a concern. Is there a situation such as bad odor bacteria growth in the water tank or its components used for humidification? While I want good weather, do I experience worse?
Thank you very much in advance for your answer.
Hello, thank you for your comment. We understand your concerns, and we'll try our best to answer them respectively. As long as you'll maintain your humidifier and purifier properly, as stated in user manual, it should work perfectly well for you. So you don't have to worry about creating more bacteria in the process. Does this answer your question? If you have any additional ones, feel free to send us a message anytime. We're here 24/7, always happy to assist.
Is the filter true heap or just hepa one? Thank you in advance!
What about the fans inside
Really very helpful....I hope the process would be same for AC1217.
I have a Philips 1000 series device I did not find a filter for it and I searched in Saco and Extra and did not find it ... its filters are very expensive
Hi there. Thanks for your feedback about the Air Purifier. We are sorry to hear that you had difficulties getting a hold of the filters, and understand your disappointment. If you need further assistance please feel free to reach out to our social media platforms like Twitter and Facebook.
Have a good one!
@abu yara
Get them online from AliExpress or Banggood.
When I press and hold timer button for reset, that doesn't work.
Hello, thanks for your comment. We're sorry to hear that you're unable to reset your air purifier - how strange. We'd love to take a closer look, so we invite you to reach out via Facebook or X sharing some more information on the purifier along with your country of residence. We hope to speak to you soon!
Thanks for reply, If you can also add a working link for those socials, I would appreciate it. @@Philips
Hi again, just a reminder that we're happy to help you with your air purifier! Feel free to send us a message when you can, sharing the model number of your purifier and your country of residence. Hope to hear from you soon.
How to connect ac2882 to wifi, it's not working in my appliance
Hi Rajesh, you can find instructions on how to connect this device to wifi here: to.philips/6051Gfttd. Hope this helps!
I bought one of these for 300 pounds. It broke after a year and Philips would not repair it. Be warned. Check the online reviews of Philips customer service. Amazon directs you to the Philips customer support. The support experience is terrible - they simply do not care once they have your money.
Personally, I will not risk any large amounts of money on a Philips air purifier.
DO NOT BUY PHILIPS!!! THEY ALREADY DISCONTINUED BOTH THEIR 1000 and 2000 SERIES PURIFIERS MONTHS AGO!! You cant even buy replacement filters on Amazon or anywhere else!!
@@UptownNYC really? Im thinking of buying one
@@mazinalmaimani7291 good luck finding a replacement filter. Its now a month after my original comment and now I see its officially discontinued on Philips own website, so don't expect anymore in the future.
@@UptownNYC thank you man , you are a life saver i will definitely search for other brand , good luck , although you can check in aliexpress
Thats only 3000 series
Philips service not good
Hi Imran, we are sorry to read this. Would you kindly let us know why you have this negative impression? Thanks!
"How to maintain Philips Air Purifier Series 1000, 2000, 3000" Directly from Philips... you'd think they would have something on the sensor! Most everything they showed here is simple common sense. The sensor, however, isn't. wtf Philips?
Hi there, thanks for sharing your thoughts. We're sorry to hear that you're not pleased with the explanation from this video. We recommend contacting us on Facebook (@Philips) or Twitter (@PhilipsCare), so we can assist you properly with your situation. We hope to hear from you soon.
@@Philips Amazing! Somebody at Philips exists! I've tried contacting Philips 3 or 4 times via different means they have, but never have gotten a reply. But I already trashed that useless, terribly designed shaver, so it doesn't matter anymore :/ And to think that I avoided the other products because they were made in China, but this model of yours was made in Indonesia. But it doesn't matter much where something is made if customer service is AWOL. I do love the air purifier though :)
Hi there, we're sorry to hear customer support was difficult to reach. That's certainly not what's supposed to happen. If you have a broken product, we aim to always find a solution. Please let us know if you have further questions. We're here to help!
@@Philips nice copy and paste replies
Hello, if you still need our help, we recommend contacting us on Facebook (@Philips) or Twitter (@PhilipsCare). Then we can help you further.
this product sucks just wasted 600 bucks on overpriced plastic garbage be warned folks! - wanna cry. got burnt
Not as Described