Where Amazon stole their customer support from

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  • เผยแพร่เมื่อ 2 ส.ค. 2024
  • We don't just make videos. Slidebean startups navigate fundraising:
    The Slidebean Platform ► yt.slidebean.com/b8l
    In this video, we'll tell you all about how Zappos got to the top and the unfortunate implications of its success in this episode of Company Forensics.
    #startups #Slidebean #Zappos
    0:00 Zappos - Intro
    0:48 Zappos - The origins
    2:35 Zappos - Changes through culture
    4:26 Zappos - The reputation precedes
    5:46 Zappos - Atypical employment techniques
    7.08 Zappos - Amazon comes in
    8:37 Zappos - Tony Hsieh, an enigmatic character
    ---
    Follow us
    Twitter aka X: / slidebean
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    Caya
    Twitter aka X: / cayahere
    LinkedIn: / caya

ความคิดเห็น • 71

  • @AJITHNKALE-cg5qk
    @AJITHNKALE-cg5qk 3 ปีที่แล้ว +77

    One of the best company forensics videos, keep it coming slidebean!
    RIP Tony Hsieh.

  • @srami004
    @srami004 3 ปีที่แล้ว +15

    Sorry to hear of his passing. It's rare to hear of a CEO put so much care into his employees.
    Gotta have self worth, or your issues will eat you up.

  • @neanda
    @neanda 3 ปีที่แล้ว +18

    the heart and honesty of this video really comes through, especially at the end.
    It's a sad ending to a very interesting story, I would've like to have met Tony Hsieh, he sounds like a good guy, hopefully his legacy lives on. And Caya,, you're a very good presenter, and the video production team are top notch, I look forward to your videos, they actually keep me going through the shit times

  • @AbrahamSamma
    @AbrahamSamma 3 ปีที่แล้ว +15

    I only learned about his untimely passing on the 15th of this month. I was absolutely shocked because he looked like a really jovial person. It's a shame current circumstances hurt him so much. May he rest in peace wherever he is now.

  • @drnano123
    @drnano123 3 ปีที่แล้ว +17

    You told this story sooo well, congrats!

  • @fbkensarhd5279
    @fbkensarhd5279 3 ปีที่แล้ว +29

    Loneliness is painful.

  • @juileeshelar8532
    @juileeshelar8532 3 ปีที่แล้ว +24

    this video is so good!! I really loved the efforts behind the content creation!!

    • @flightschool1016
      @flightschool1016 3 ปีที่แล้ว +2

      Then I highly recommend you check out coldfusion videos. There pretty much making the same kind of videos on different companies, tech, science and do amazing amounts of search. Found them the other day and I've been hooked.

    • @flightschool1016
      @flightschool1016 3 ปีที่แล้ว +2

      I recommend the John delorean story about the famous man behind the Delorean from back to the future.

  • @peterbarlow7781
    @peterbarlow7781 3 ปีที่แล้ว +5

    RIP Tony Hsieh. 😞 awesome video, thank you. Just finished listening to the audio version of his book “Delivering Happiness”. Highly recommended!

  • @darketernal6662
    @darketernal6662 3 ปีที่แล้ว +1

    You really did a great job of telling the story, thank you Slidebean.

  • @LennyYT
    @LennyYT 3 ปีที่แล้ว +14

    Interview some of his coworkers who took part on the CS innovations to document that legacy.

  • @JerseyAcoustic
    @JerseyAcoustic 3 ปีที่แล้ว

    Great job on this. Well put together.

  • @RocknWalkClimbing
    @RocknWalkClimbing 3 ปีที่แล้ว

    Thanks for this guys! Loved this story!

  • @54AfricanVoices
    @54AfricanVoices 3 ปีที่แล้ว +1

    This video highlights what content marketing is supposed to be, especially the last minute.

  • @mikhailratner7091
    @mikhailratner7091 3 ปีที่แล้ว +1

    Just herd about the term „Holocracy“ an hour ago and here you come with this awesome vid! You should get more views, keep it on guys!

  • @rajeshkamath822000
    @rajeshkamath822000 3 ปีที่แล้ว

    Beautiful piece.. thank you team..

  • @HerbaSquad
    @HerbaSquad ปีที่แล้ว

    GREAT VIDEO - THANK YOU!

  • @OdysseyTag
    @OdysseyTag 3 ปีที่แล้ว

    Awesome video. Didn't know about the history of Zappos and it's co-founder until now. Could you guys also cover what's going on with GameStop shares, Robinhood App & hedge funds - that'd be great

  • @juileeshelar8532
    @juileeshelar8532 3 ปีที่แล้ว +1

    I am waiting!!

  • @thewhitewolf58
    @thewhitewolf58 3 ปีที่แล้ว +1

    Employees are highly replacable you have to do whats best for profits or your kicking yourself.

  • @stephenfrithofficial2453
    @stephenfrithofficial2453 3 ปีที่แล้ว

    Great vid!

  • @TheLastCodebender
    @TheLastCodebender 3 ปีที่แล้ว +4

    Man how are you able to produce these gems so fast?
    It takes me 2 weeks for each of my videos lol

    • @dreamystify4748
      @dreamystify4748 3 ปีที่แล้ว +1

      He has a team producing them

    • @TheLastCodebender
      @TheLastCodebender 3 ปีที่แล้ว

      @@dreamystify4748 yeah I heard him saying once he has 2-3 people working on them I think. It's still a fast pace, I am wondering what his process is

    • @dreamystify4748
      @dreamystify4748 3 ปีที่แล้ว

      @@TheLastCodebender Yeah, definitely has an efficient workflow setup

  • @applepeel1662
    @applepeel1662 3 ปีที่แล้ว

    We were reportedly taught about Zappos in my business undergraduate

  • @donovankriasol
    @donovankriasol 3 ปีที่แล้ว

    Forencics!! Love it.

  • @bazboy24
    @bazboy24 3 ปีที่แล้ว

    I love this channel

  • @nurkleblurker2482
    @nurkleblurker2482 3 ปีที่แล้ว +2

    Damn I didn't see that ending coming

  • @Skysavxnt
    @Skysavxnt 3 ปีที่แล้ว +1

    Such a great story. Unfortunate ending though ..

  • @MUXI_
    @MUXI_ 3 ปีที่แล้ว +6

    How weird are you question reminds me of Micheal scott from the office lol

  • @ahmadabbassi7886
    @ahmadabbassi7886 3 ปีที่แล้ว +1

    One question
    That $2000 offer, how much were the employees earning at the time?

  • @MessiahManiac
    @MessiahManiac 2 ปีที่แล้ว

    thank you

  • @vamsinathreddy2163
    @vamsinathreddy2163 3 ปีที่แล้ว

    Awesome Video dear brother 🙏

  • @leavesoflemons3115
    @leavesoflemons3115 2 ปีที่แล้ว

    awesome bio-documentary...thnx !

    • @slidebean
      @slidebean  2 ปีที่แล้ว

      Glad you enjoyed it!

  • @othmaneait4291
    @othmaneait4291 3 ปีที่แล้ว

    Can't wait for GameStop stock episode !

  • @Nanami_X_Higurama
    @Nanami_X_Higurama 3 ปีที่แล้ว +1

    Totally random but i used to be always confusing Zappos with Zippo , lol .
    but really RIP Tony Hsieh

  • @aangitano
    @aangitano 11 หลายเดือนก่อน

    Wow, how ludicrous! An owner caring more about people than profits. 🙄
    I wish more CEOs had this mentality.

  • @eduncdam
    @eduncdam 3 ปีที่แล้ว +1

    Rest in peace brother!

  • @kyawmyokhein9289
    @kyawmyokhein9289 3 ปีที่แล้ว

    Will you send it to Myanmar?

  • @iSamYTBackup
    @iSamYTBackup 3 ปีที่แล้ว

    Sildebean best

  • @chinmayadhiman3358
    @chinmayadhiman3358 3 ปีที่แล้ว

    I was reading this book... But didn't knew that he passed away😲

  • @mlawal44
    @mlawal44 3 ปีที่แล้ว

    ❤️ from 🇳🇬

  • @reuk
    @reuk 3 ปีที่แล้ว

    A workplace without a boss. That's interesting

  • @edwardohall
    @edwardohall 3 ปีที่แล้ว

    Wow, has it all and yet unfulfilled

  • @chengfusaechao7243
    @chengfusaechao7243 3 ปีที่แล้ว

    TRAGIC DEATH....so sad
    or was he murdered?!but
    made it look like "suicide"
    RIP TONY.H

  • @PierceTrey
    @PierceTrey 3 ปีที่แล้ว +3

    E-pit-o-me 😉

  • @kafenadedmusic
    @kafenadedmusic 2 ปีที่แล้ว

    rip

  • @skate1
    @skate1 3 ปีที่แล้ว

    If you've worked for Amazon yu already know

  • @1000sieverts
    @1000sieverts 3 ปีที่แล้ว +1

    I'm well....third😁

  • @danrowley6934
    @danrowley6934 3 ปีที่แล้ว

    Sometimes your body & mind need a shake up. Something that was obviously familiar with. Jewel should have shown him the flip side of her life. I sometimes wonder why it's taken her so long, & she still hasn't broken with the phoniness of the entertainment industry. The whole rubbish bin. How many know Jewel is Alaskan? She was yanked away from that life & her brothers, extended kin & her father by her mother in a divorce. She has a huge family (ALASKA THE LAST FRONTIER ring a bell?) that though Alaskans are not in the middle of no where. Maybe he should have worked his body vs his mind for a yr. or two. Yeah, he might have lived on the land that the Kilter's own, Jewels kins last name but with his money he could have built one hell of a tent to live in. Hell, most of their days are spent out doors. By the way, you can live any life you want in Alaska. Including a same room tent with running nothing. It's all up to your imagination. You live in Alaska not on the moon. Why, they have 'lectricity, flush potties, running water, TVees, & cops & a big prison for peoples what thinks it's 1800 sumthin '. Can still dig fer gold too.

  • @thecognacsipper
    @thecognacsipper 3 ปีที่แล้ว

    i find that missing space before "presentation design" ironic, and it bugs me.
    i know its dumb sorry

  • @mclaine33
    @mclaine33 2 ปีที่แล้ว

    Sad to hear of his death. Seems like he was a great guy. And fuck Bezos and Amazon for destroying the company.

  • @aljongibaga1583
    @aljongibaga1583 3 ปีที่แล้ว

    He can build call center services in the Philippines with cheaper cost

  • @sallehandrews6976
    @sallehandrews6976 3 ปีที่แล้ว +1

    Sad to hear his passing. Loneliness and depression is symptom. The problem is not having the real purpose of life and be able to ask the most inner question of why am I here and where am I going next. Islam will give you the answer

  • @manojkumarsingh7463
    @manojkumarsingh7463 3 ปีที่แล้ว +1

    I'm first

  • @taofeekabdul320
    @taofeekabdul320 3 ปีที่แล้ว +1

    FIRST VIEWER ☝️☝️💪

  • @rohitdas490
    @rohitdas490 3 ปีที่แล้ว

    Bro you need Sleep.

  • @theBROKEbroker
    @theBROKEbroker 3 ปีที่แล้ว

    Isn’t that the guy who likes him self on fire and is crack den on drugs

    • @luavasconcelos1637
      @luavasconcelos1637 3 ปีที่แล้ว +1

      He had bipolar disorder and was having a manic crisis.

    • @flamesofjihad4069
      @flamesofjihad4069 3 ปีที่แล้ว

      @@luavasconcelos1637 i guess hard drugs and alcohol is very helpful for bi polar disorder. Said nobody ever.

    • @luavasconcelos1637
      @luavasconcelos1637 3 ปีที่แล้ว

      @@flamesofjihad4069 Many bipolar people become addicts. Also to gambling, to shopping. It's really bad. That is why I became a minimalist. It kind of "saves" you for a while from all the temptation.

    • @flamesofjihad4069
      @flamesofjihad4069 3 ปีที่แล้ว

      @@luavasconcelos1637 good on you.

  • @timyang
    @timyang 3 ปีที่แล้ว

    Why do Americans pronounce his name as "Shay"??? His parents gave him a Chinese name. It's pronounced "Si-yeh" by Chinese.

    • @pocket5s1
      @pocket5s1 3 ปีที่แล้ว

      maybe because that's how everyone that worked there, and elsewhere, pronounced it, right or wrong.