HEY MY FRIENDS: If these videos are having a positive impact on you, please show your support by becoming a CHANNEL MEMBER and/or clicking the THANKS BUTTON above and leaving a little love. A little love will allow me to continue delivering these videos directly to you!
Dan, your videos helped me so much at work! I work for a finance company in customer care, after one day of power phrases and avoiding danger phrases, my customers were asking to speak to a manager to give "raving reviews" on my customer service. THANK YOU!
Hello Dan, yesterday I had a job interview at my work, it was for a a higher position in my department. There were several people doing the interview, one of them being my new manager, which is immature, bully, instigator. He asked if I had any questions about the position. I said " what do I need to do to get this job". He just gave me a blank stare and asked someone else in the panel to answer that question, yes the other person did know how to answer me,and I was satisfied with the answer. Thank you sir, for everything you do.
Well this is Brenda again I hope you remember my worries about holding my self in a bad position in a store and verbally tackled the last day I decided to have and take man power over my hours of the day, I had quit on that day after doing my schedule went and applied for the same store in a further city to be closer to the factory I liked working before until I was able to get back in I was hired and got a very decent raise in a 24 hour period and four weeks later, I was offered my own store and today i was put on management pay and training without asking for any such things, I am overwhelmed and excited to have been greeted with thus new opportunity , to better my self in career movement. Heyyyylllll yeah I mean thank you sir.
Sounding professional at work is so difficult when you are dealing with supervisors who are committed to making you feel ANYTHING but professional. Good strategy, though.
I agree with what you're saying.But the rebellious side of me thinks I don't care how people talk, I guess because I've been surrounded by unprofessionalism for a long time and I just accept it because I can't expect any different from incapable people.I could make the effort myself, which I believe I do most of the time as it is.Maybe it will make a difference.
Another phrase I hear much in the office is: "no worries". I often hear that when I say thank you to someone and they'll respond with "no worries". That response makes me want to cringe. Thank you for all you do! I love your videos.
Hi, my communication skills aren't too great. I'm 22, and just starting a new job in a professional workplace. Would you have any courses or suggestions to me expand my knowledge with communicating?
THANK YOU! "No problem" DRIVES ME NUTS. Sometimes I'll explain to a person "not a problem" is only appropriate if I apologize and you assure me that there's no problem. When I say thank you, the response should be you're welcome or you bet but to say no problem is two negatives, no and problem which is negative and itself in addition to being inappropriate. But when I say thank you if someone tried to help but was unable and someone says no problem, I say well actually it IS a problem because I couldn't get what I wanted. Long story short, not a problem drives me batty.
I'm gonna guess that you're a bit older. In my experience, "no problem" vs "you're welcome" is a generational difference. There are valid reasons for each perspective, if you take the time and effort to understand.
@@ladyvoldything I get it. I've noticed that manners and etiquette seem to be more "relaxed," nowadays. That being said, when children are taught "please," and "thank you," they are also taught a proper response which usually is "You're welcome." I would only expect a "No problem," if I felt like I was somehow disturbing the routine of the transaction. For example, a cashier notices an item I'm buying is leaking, so she arranges for an employee to grab another one for me. I would likely say, "Oh, thank you for that," to which I would expect a "No problem," kind of a response. But in my elderly 40 year mind, when I'm handed my change and receipt and say, "Thank you," a simple "You're welcome," suffices. "Problem," has a negative connotation and it would behoove managers to explain that to their employees.
Yeah, see, to us ,ASKING for help is problematic to the other person, but HELPING someone is expected and normal. So after we help someone we seek to reassure them that they don't have to worry that they inconvenienced us at all. It's also more formal than "you're welcome"- like the difference between "thanks" and "thank you so much." Or "nah" versus "absolutely not." "No problem" is what I use for things that are so minor I wouldn't ever think twice about doing it- "you're welcome" is for when I actually went significantly out of my way or put a real amount of energy into something. It feels more magnanimous, and almost feels a little bit condescending to use for something tiny. So no, it's not about manners being "relaxed," as you so euphemistically put it. Nobody is being rude. "No Problem" fills the same role, being a response to "thank you." It just does it in a way you're not used to.
@@juliea. You know what is worse than hearing not a problem after saying thank you when receiving your change? When the cashier says nothing. That seems to be happening quite a lot. I can only guess that the cashier either needs better manners or they really feel put out with having to do their job. Every store manager should make sure there is a store etiquette policy in place and their employees are following it.
Dan, it's like you are speaking directly to me. I'm already planning how to communicate better next week. Can you direct me to products on your website that are like this video?
My mantra, on the bottom of onsite proposals was "No more boring training--ever!" i work hard to make that a reality. The harder I prepare, the easier the delivery looks. :) Word to the wise--preparation doesn't result in a wooden product.
How did I miss this video? Bare minimum....great advice.Also your accent is perfect!You should be a voice actor. People like feeling worthwhile.I love asking people questions about themselves or for their opinion.
Well the other day someone was coming up the stairs simultaneously as I was trying to go down the stairs . As we both approached the stairs I allowed the person to come up before I went down. They said Thank you and I said no problem. I usually say no problem when I feel like you don’t need to thank me for something logical. I say your very welcome if I want to be extra. But saying your welcome sounds too formal for just waiting for you to pass
My grandfather frequently talked about the two people approaching one another on a narrow plank over a puddle. Who stepped aside? The gentleman. You are the gentle person, apparently, and I'll defer to both you and my mother. Like you, she believes that in certain instances "no problem" is totally fine. In customer service, I think there are stronger responses, but in the case you summarized--I defer.
Well, Tony is actually a funny guy. I've enjoyed his interviews--even the on during which he walked out. I would have walked out too. You don't have to answer invasive questions.
Good job. We value what you share with us. Just one small question while I'm waiting for my next you tube to come up. Why is your Wizard of Oz poster backwards? lol
Hello Dan, I’m a hairstylist and business owner. I need to improve my communication skills with clients. Which of your books do you recommend should be my first? Thank you.
I REAALLLLY apologize that it has taken me so long to get back to you. Energy Vampire Slaying: 101 is the book for you and if you send Jean your email address, she'll get a copy to you free of charge that you can download immediately. jean@danoconnortraining.com
Well, it's not really the same thing. "Shall" is really an expression of the future tense. For example, "I shall be there at eight." In that sentence I'm simply stating the plan, and "Shall I be there at eight?" is asking the person if he or she knows of this destiny, or plan. "I could (or can) be there at eight. Would you like that?" Is informing the other person of a possibility (presumably a desirable one for the receiver) and then asking them what their pleasure would be. So in summary: "Shall I . . ." you're assigning someone the role of scheduler or clairvoyant. Just as, "I shall . . ." is simply stating a future plan; the die has been cast. "I could . . . would you like that?" Is giving someone options and asking them to choose their own adventure and you're asking them if they like the possibility. As you can see, not the same thing, and it's commonly misused. If you have misused it, have no fear--almost nobody would be able to spot that verbal type-o. Does that answer your question? I think I'm making a video on that. Thanks for the tip!
Oh my goodness as a nurse I turn to the patient and apologize for the slow computer loading up the medication chart. I'm right on it will turn to the patient and engage in a creative manner.
I have been watching your videos for a few months now and I get frustrated because it seems impossible to learn all of that. It seems that it’s a huge mountain of new skills and habits that I’ll never manage to acquire
One day at a time, Hanna. The first step is to do your personal compass to determine who you are and where you want to go. You'd be surprised how much mindful communication will flow from that. Remember who you are.
I said “of course” as a response to thank you, and the person literally said, oh she’s like of course, I know I’m awesome!! And I was thinking, that’s not what I meant at all! I didn’t want to say “no problem” so I thought “of course” was better, like “oh of course I am happy to help.”
Spice, you might want to leave off the "of course" and just use the "I am happy to help." Having said that--you're always going to find the occasional person who will be critical no matter how you speak to them. Best bet there is to be understanding and let it roll . . . .
Dan, I have a problem with this video!! Now, everyone that says “no problem,” to me, makes me want to tell them that they can be more gracious and say something else. Is there a way to offer that unsolicited advice? I write this with a playful attitude. 😊
Nope! In an equally playful manner I remind you that NO ONE listens to or responds well to unsolicited advice :) :) Your best bet DJW is to eliminate "no problem" from your verbal repertoire and replace it with "my pleasure" or something else that SINGS but with which you're comfortable. Others may follow suit. Example is still the best teacher, wouldn't you agree?
Stop defending. If you aren't defending, you won't sound defensive. In other words, if you are secure and confident in what you are doing, it will show. People tend to defend what they see as their vulnerabilities and insecurities. Work on your confidence and I guarantee you won't need to be defensive.
This is how my co worker acts towards me. I hate it. How you described it but she also doesn’t add details. So if my drawer was .10cejts off she shouts across the room My friend we were $10 off yesterday but we found it, idk what’s going on bla bla… as she adds later on in the day I’m the customers specialist here (she’s not at all) she is the only person who dresses like progressive professional. But she also says that’s not our job we aren’t paid enough to do those things let them do it, it is in their job title after all. I hate interacting with her. She’s one of those uppity ppl that will make you feel important for the moment she talks to you but then will whisper about you saying key words out loud so you are aware you are being talked about. Ugh she is really a bully.
So weird. I was hired by a previous boss and for my new boss work many hours extra and go the extra mile but she will throw my salary in my face. I never know how to respond? You are the highest paid secretary here. Maybe this is to justify the extra hours I work?? Other secretaries leave on time everyday so they do make more than I do because of less hours worked. But I never say anything. Need my job but she knows it. Any advice.
How about "I appreciate my job and my salary, which is why I always try to go the extra mile without counting the minutes. And I do it with a happy heart."
Zack, read what you originally wrote. I agree with what you wrote, as you wrote it. The informal and less pompous language that I espouse--is what I espouse. Now if you meant to say something different, please feel free.
If you speak "unprofessional language" to me, I will not judge you nor feel any type of way. Please be free to be you, especially when it is not with an attitude or low vibrational energy. Do not approach me with societies indoctrinated mindset.
Please send me my Iron Man residuals. You can place them in my Paypal account, Stock Indices. Which remind me, the stock indices are doing FANTASTIC, right??
Good advice again. Thank goodness. I thought you were gonna suggest we speak like pedantic blowhards and spew 50 dollar words. God I hate that. I had a friend who used the word "hyperbole" in a casual conversation. I asked him if he wanted to get slapped. I asked, "Did you cram a thesaurus up your wazoo this morning? Am I to be impressed? Say EXAGGERATE like a normal person not some fool who just got out of a two hour Learning Annex seminar." I see you got rid of the bookshelf. The room looks good either way but that reverse Oz poster is baffling me. Best to,you!
Hi Michael. Yeah--I agree that the purpose of language is clear communication, not impressing people. If a 50-dollar word is more succinct and gets the point across more clearly--if it is truly more nuanced--if it makes for clearer and fuller communication--then use it. But if it simply thrown in to baffle or make the speaker "appear" educated (emphasis on "appear") it should be canned. Your example was a good one. "Exaggerate" makes the point quite well; there is no reason to engage in hyperbole. (Did you get that? hahahahaha) Seriously, it is tiresome to watch people reach for impressive words in situations where a common word would not only suffice, but be preferred. BTW, the bookshelf is still around but you can't see it. :) Lately I changed the background altogether--with a wallpaper image of me. I'm waiting for SOMEONE (besides my mother) to say "Daniel, what the hell are you doing? It's not all about you" but so far no dice.
Thank you for your advice on maximizing my responses with co workers. I will say though that I disliked the video because of the condescending stereotype of what you believe to be unprofessional, ie. Chewing tobacco and spitting. Only because where I work, the blue collar worker is out here; that happens to chew tobacco.
The point about "no problem" is flat out wrong and ageist. "No problem" and "not a problem" are common to the millennial and gen Z generations. If you actually take the time to understand why, there are valid reasons for it. It's a generational difference, not an issue of attitude or professionalism. When we say it, we're actually coming from the viewpoint that helping others is expected but ASKING for help can be burdensome. We're reassuring the other that it was absolutely no issue for us, that we didn't have to go far out of our way, and we were happy to do it.
I stand corrected?? Maybe, Lady. Maybe. But "It's my pleasure" packs more punch. One other tiny thing. I think you might want to look up the definition of ageist. :) Or not, of course. :)
@@TheWizardOfWords Ageist means biased against people based on age. Sneering at something simply because it is almost exclusively adopted by the young is both ageist and out-of-touch. Besides, "it's my pleasure", while lovely, is a bit over the top for little things like handing someone a pen! We can't say it all the time. Sounding like an over-cheerful doll that spouts repetitive catch phrases helps nobody.
I can't with this guy. Things change. If I say Not a Problem after being thanked there is no other meaning. By saying Not a Problem I am saying, It was not a problem for me to assist so no need to thank me.
Thank you for taking the time to watch and comment, Joshua! OK, I agree with you-- the meaning is clear when someone says it. The real problem, however, is how it reflects on the person saying it. It's just one of a million examples and things we can do to demonstrate that we are committed to being a professional and invest in our own development. It's all the little things that come together. Most people won't notice the details, they'll just notice a feeling they have after an experience with someone. These little things make up that experience. One of them by itself is probably not going to win or lose a job, or customer, so in the spirit of gratitude, I will That said, since you brought it up..hahaha with that particular danger phrase--it actually goes a little further. the last thing you said was, "No need to thank me," and that is exactly what it says. That's an additional problem with that phrase. When someone takes the time to thank us, that's an honor they are bestowing on us, regardless of how routine it may seem in the moment, when suddenly the world stops saying it--it's quite chilling. And to say, "No need to thank me," it's like you're blocking the gift they're giving you, and leaving it on the table and walking away. The cycle of grace is left undone. That must be why it sticks with me so much when people do that. I think it's more of an issue with me because I am saddened to see any graciousness slipping away. And sometimes it seems it ALL is. Wow. I feel like I just sat through therapy. Hahaha. You never know where it's going to happen. Thanks Joshua!
I'll try to do better. Perhaps a bag over my head? Perhaps words without video? Please tell me how I can be less annoying because I'm always looking for ways to improve my approach Tabiri. Help!
![SAFEPLANET - ดาวเคราะห์ [ THE PLANET ]](http://i.ytimg.com/vi/4X1XL3I_k3c/mqdefault.jpg)
![[#2024MAMA] G-DRAGON - 무제(Untitled, 2014)+POWER+HOME SWEET HOME+뱅뱅뱅+FANTASTIC BABY | Mnet 241123 방송](http://i.ytimg.com/vi/Ox29z5Nf1Uk/mqdefault.jpg)
HEY MY FRIENDS: If these videos are having a positive impact on you, please show your support by becoming a CHANNEL MEMBER and/or clicking the THANKS BUTTON above and leaving a little love. A little love will allow me to continue delivering these videos directly to you!
I’m 25. I have bad communication skills. But I want to break out of that. Thank you so much
Keep working at it, Shavonne Bee.
Me too but I’m 22 and my bosses don’t take me seriously 😭
I like sharing these short clear videos better than the longer live stuff.
Dan, your videos helped me so much at work! I work for a finance company in customer care, after one day of power phrases and avoiding danger phrases, my customers were asking to speak to a manager to give "raving reviews" on my customer service. THANK YOU!
I am DELIGHTED to hear that, Mandy! Please share these videos.
Hello Dan, yesterday I had a job interview at my work, it was for a a higher position in my department. There were several people doing the interview, one of them being my new manager, which is immature, bully, instigator. He asked if I had any questions about the position. I said " what do I need to do to get this job". He just gave me a blank stare and asked someone else in the panel to answer that question, yes the other person did know how to answer me,and I was satisfied with the answer. Thank you sir, for everything you do.
Way to go Manuel, and I hope you get that job.
Thank you so much! You're helping young people who are trying to be professional!
If I'm helping young people I am grateful, and I thank you for your comment!
Yes I just come to the USA
The spittoon examples will not be forgotten.
1234constantine 😂😂❤️❤️❤️❤️❤️❤️❤️😂😂
GOOD! That's why I spat them at you. :) :) :)
@@TheWizardOfWords I somehow get the feeling you are really too polite to spit at anyone. It comes with being the General in the Manners Army. :)
I love that you are delivering a point with humor and a way that resonate with people
Thank you Anh--that is a great compliment. I try very hard to resonate with people as though they were sitting across from me.
Love your energy! Great video on how to sound more professional at work! Cheers!
Thanks Adriana and cheers to you too!
I love you Dan o'Conner
Well this is Brenda again
I hope you remember my worries about holding my self in a bad position in a store and verbally tackled the last day I decided to have and take man power over my hours of the day, I had quit on that day after doing my schedule went and applied for the same store in a further city to be closer to the factory I liked working before until I was able to get back in
I was hired and got a very decent raise in a 24 hour period and four weeks later, I was offered my own store and today i was put on management pay and training without asking for any such things, I am overwhelmed and excited to have been greeted with thus new opportunity , to better my self in career movement. Heyyyylllll yeah I mean thank you sir.
Sounding professional at work is so difficult when you are dealing with supervisors who are committed to making you feel ANYTHING but professional. Good strategy, though.
Just keep remembering Dave that what those supervisors say and what they do is about them, whereas . . . . :)
Great tips! Thank you so much for sharing this video!
Before I saw this, I communicated this way with a client And closed business. This is great material I’m learning from this
Great to hear ClooneyThunder.
I love you Dan!
I say “You are very welcome,” when someone says “Thank you.”
So do I :)
Wonderful ☺️
You're a scrub and don't know what to say so you follow others. Yous always say, "happy to help."
@@Deathridaz714 lol
Oh gosh, this made me laugh so hard. You're a gem Dan - thank you
Love from Texas! Grateful for the wisdom you share, Dan♡
Love from Guadalajara and Fargo, ND right back at you Hayley B.
Think of how enjoyable interactions could be, if only people would follow these steps, with integrity!
I agree with what you're saying.But the rebellious side of me thinks I don't care how people talk, I guess because I've been surrounded by unprofessionalism for a long time and I just accept it because I can't expect any different from incapable people.I could make the effort myself, which I believe I do most of the time as it is.Maybe it will make a difference.
The setting matters as well. But for certain corporate positions they expect this type of professionalism.
I love your delivery. Hilarious and meaningful.
Many thanks, Swathi!
Dan
This is really great advice for Zoom interviews as well.
Absolutely, Jordan.
Another phrase I hear much in the office is: "no worries". I often hear that when I say thank you to someone and they'll respond with "no worries". That response makes me want to cringe. Thank you for all you do! I love your videos.
I'm with you on the "no worries" one; it is old and sad and tired and cringeworthy. :)
Hi, my communication skills aren't too great. I'm 22, and just starting a new job in a professional workplace. Would you have any courses or suggestions to me expand my knowledge with communicating?
I'd start by listening to how more senior coworkers talk. After a while it starts to rub off of you 😉
Seriously you just not only teach me something, you make me laugh too with your comedy... Live long dear
I'm trying to live long, the gentle Tech women--and to teach something along the way :)
THANK YOU! "No problem" DRIVES ME NUTS. Sometimes I'll explain to a person "not a problem" is only appropriate if I apologize and you assure me that there's no problem. When I say thank you, the response should be you're welcome or you bet but to say no problem is two negatives, no and problem which is negative and itself in addition to being inappropriate.
But when I say thank you if someone tried to help but was unable and someone says no problem, I say well actually it IS a problem because I couldn't get what I wanted. Long story short, not a problem drives me batty.
I hate "no problem," too! It makes me crazy, especially at the grocery store!
I'm gonna guess that you're a bit older. In my experience, "no problem" vs "you're welcome" is a generational difference. There are valid reasons for each perspective, if you take the time and effort to understand.
@@ladyvoldything I get it. I've noticed that manners and etiquette seem to be more "relaxed," nowadays. That being said, when children are taught "please," and "thank you," they are also taught a proper response which usually is "You're welcome." I would only expect a "No problem," if I felt like I was somehow disturbing the routine of the transaction. For example, a cashier notices an item I'm buying is leaking, so she arranges for an employee to grab another one for me. I would likely say, "Oh, thank you for that," to which I would expect a "No problem," kind of a response. But in my elderly 40 year mind, when I'm handed my change and receipt and say, "Thank you," a simple "You're welcome," suffices. "Problem," has a negative connotation and it would behoove managers to explain that to their employees.
Yeah, see, to us ,ASKING for help is problematic to the other person, but HELPING someone is expected and normal. So after we help someone we seek to reassure them that they don't have to worry that they inconvenienced us at all.
It's also more formal than "you're welcome"- like the difference between "thanks" and "thank you so much." Or "nah" versus "absolutely not." "No problem" is what I use for things that are so minor I wouldn't ever think twice about doing it- "you're welcome" is for when I actually went significantly out of my way or put a real amount of energy into something. It feels more magnanimous, and almost feels a little bit condescending to use for something tiny.
So no, it's not about manners being "relaxed," as you so euphemistically put it. Nobody is being rude. "No Problem" fills the same role, being a response to "thank you." It just does it in a way you're not used to.
@@juliea. You know what is worse than hearing not a problem after saying thank you when receiving your change? When the cashier says nothing. That seems to be happening quite a lot. I can only guess that the cashier either needs better manners or they really feel put out with having to do their job. Every store manager should make sure there is a store etiquette policy in place and their employees are following it.
Oh my goodness you are insightful and hilarious. I apologize I may still use no problem in certain persons.
Dan, it's like you are speaking directly to me. I'm already planning how to communicate better next week. Can you direct me to products on your website that are like this video?
Katherine, email jean@danoconnortraining.com and she'll direct you to similar products on my website.
You'd think that a video like this would have been boring but he just made it incredibly funny ( In my opinion )
My mantra, on the bottom of onsite proposals was "No more boring training--ever!" i work hard to make that a reality. The harder I prepare, the easier the delivery looks. :) Word to the wise--preparation doesn't result in a wooden product.
This is a great video! Thanks for all your great videos Dan!
You're welcome, Melissa and please like and share :)
Love your training Excellent wonderful helpful and life-changing
First time catching this channel. Great content and like the delivery!
Thanks Corey. I hope you subscribed, keep watching, and share.
Very informative while being extremely entertaining. Where is Maggie?????
How did I miss this video? Bare minimum....great advice.Also your accent is perfect!You should be a voice actor.
People like feeling worthwhile.I love asking people questions about themselves or for their opinion.
Excellent presentation!
High praise from a prince. Thank you1
Dan, I’m from the south. Mine sounds more like “It’s a beautiful day outside, innit?” 😅 Hope you are well Dan!
You are absolutely brilliant
So Mom, calling yourself Lorraine these days???
@@TheWizardOfWords yes and I love love your videos.
im dying here😂😂😂😂😂😂...and learning soooooo so much...thank you Dan🥰
Thank you for letting me know that MrCiJuciju.
Thank you very much!! 🙏🙏
I apologize that it took this long to say You're Welcome!
Thanks I needed this because 😅
You're welcome Kezia!
Love this
Thanks much estinthe80sbaby--please continue to watch--more coming.
Well the other day someone was coming up the stairs simultaneously as I was trying to go down the stairs . As we both approached the stairs I allowed the person to come up before I went down. They said Thank you and I said no problem. I usually say no problem when I feel like you don’t need to thank me for something logical. I say your very welcome if I want to be extra. But saying your welcome sounds too formal for just waiting for you to pass
My grandfather frequently talked about the two people approaching one another on a narrow plank over a puddle. Who stepped aside? The gentleman. You are the gentle person, apparently, and I'll defer to both you and my mother. Like you, she believes that in certain instances "no problem" is totally fine. In customer service, I think there are stronger responses, but in the case you summarized--I defer.
You make me think of a funny Tony Stark, thank you so much for these tips!
Well, Tony is actually a funny guy. I've enjoyed his interviews--even the on during which he walked out. I would have walked out too. You don't have to answer invasive questions.
Good job. We value what you share with us. Just one small question while I'm waiting for my next you tube to come up. Why is your Wizard of Oz poster backwards? lol
It's all backwards, mirrored. See the TH-cam symbol too, for instance.
Hello Dan, I’m a hairstylist and business owner. I need to improve my communication skills with clients. Which of your books do you recommend should be my first? Thank you.
I REAALLLLY apologize that it has taken me so long to get back to you. Energy Vampire Slaying: 101 is the book for you and if you send Jean your email address, she'll get a copy to you free of charge that you can download immediately. jean@danoconnortraining.com
How about , " Shall I stay late and help you? " Does that sound professional?
Well, it's not really the same thing. "Shall" is really an expression of the future tense. For example, "I shall be there at eight." In that sentence I'm simply stating the plan, and "Shall I be there at eight?" is asking the person if he or she knows of this destiny, or plan. "I could (or can) be there at eight. Would you like that?" Is informing the other person of a possibility (presumably a desirable one for the receiver) and then asking them what their pleasure would be.
So in summary: "Shall I . . ." you're assigning someone the role of scheduler or clairvoyant. Just as, "I shall . . ." is simply stating a future plan; the die has been cast. "I could . . . would you like that?" Is giving someone options and asking them to choose their own adventure and you're asking them if they like the possibility.
As you can see, not the same thing, and it's commonly misused. If you have misused it, have no fear--almost nobody would be able to spot that verbal type-o.
Does that answer your question? I think I'm making a video on that. Thanks for the tip!
@@TheWizardOfWords thank you for taking the time to awnser ! Very helpfull information . I really enjoy your videos .
i love him
Oh my goodness as a nurse I turn to the patient and apologize for the slow computer loading
up the medication chart. I'm right on it will turn to the patient and engage in a creative manner.
Karen, you are a nurse. YOU CAN DO NO WRONG! That's how I see it . . . .
I have been watching your videos for a few months now and I get frustrated because it seems impossible to learn all of that. It seems that it’s a huge mountain of new skills and habits that I’ll never manage to acquire
One day at a time, Hanna. The first step is to do your personal compass to determine who you are and where you want to go. You'd be surprised how much mindful communication will flow from that. Remember who you are.
I said “of course” as a response to thank you, and the person literally said, oh she’s like of course, I know I’m awesome!!
And I was thinking, that’s not what I meant at all! I didn’t want to say “no problem” so I thought “of course” was better, like “oh of course I am happy to help.”
Spice, you might want to leave off the "of course" and just use the "I am happy to help." Having said that--you're always going to find the occasional person who will be critical no matter how you speak to them. Best bet there is to be understanding and let it roll . . . .
I shop at Whole Foods whole paycheck and all the cashiers say, “do you need a bag?”
Do you need a bag, you old bag? 🤣🤣🤣
I say “no problem at all” every time 🥲
OK
@@TheWizardOfWords wow the passive aggressiveness in that "OK" was bursting at the seams 🤣
Oh noooo!!! I love saying no problem lol
"No problem" is not as bad as it is--well--boring. KICK IT UP A NOTCH, ASHELY.
Dan, I have a problem with this video!! Now, everyone that says “no problem,” to me, makes me want to tell them that they can be more gracious and say something else. Is there a way to offer that unsolicited advice? I write this with a playful attitude. 😊
Nope! In an equally playful manner I remind you that NO ONE listens to or responds well to unsolicited advice :) :) Your best bet DJW is to eliminate "no problem" from your verbal repertoire and replace it with "my pleasure" or something else that SINGS but with which you're comfortable. Others may follow suit. Example is still the best teacher, wouldn't you agree?
@@TheWizardOfWords I absolutely agree! I also know that, but it’s good to hear it again. 🌻😊
Lol, funny and informative.
Thanks, ourlives. If I can give you tactics and words without boring you to death--I've done my job. :)
Inefficient
Brevity is the soul of wit?
How do i stop sounding defensive at work
Stop defending. If you aren't defending, you won't sound defensive. In other words, if you are secure and confident in what you are doing, it will show. People tend to defend what they see as their vulnerabilities and insecurities. Work on your confidence and I guarantee you won't need to be defensive.
hi @thewizardofwords ! This video has been very helpful! Where can I watch the complete webinar? The link doesn't appear in the video
This is the complete video; there is no webinar.
This is how my co worker acts towards me. I hate it. How you described it but she also doesn’t add details. So if my drawer was .10cejts off she shouts across the room My friend we were $10 off yesterday but we found it, idk what’s going on bla bla… as she adds later on in the day I’m the customers specialist here (she’s not at all) she is the only person who dresses like progressive professional. But she also says that’s not our job we aren’t paid enough to do those things let them do it, it is in their job title after all. I hate interacting with her. She’s one of those uppity ppl that will make you feel important for the moment she talks to you but then will whisper about you saying key words out loud so you are aware you are being talked about. Ugh she is really a bully.
So weird. I was hired by a previous boss and for my new boss work many hours extra and go the extra mile but she will throw my salary in my face. I never know how to respond? You are the highest paid secretary here. Maybe this is to justify the extra hours I work?? Other secretaries leave on time everyday so they do make more than I do because of less hours worked. But I never say anything. Need my job but she knows it. Any advice.
How about "I appreciate my job and my salary, which is why I always try to go the extra mile without counting the minutes. And I do it with a happy heart."
You are hilarious 🤣
Thank you Sherry (I think . . . .) :)
♥️
“Have a Good One” is so old an offensive! What can you say to them nicely not to use this phrase?
The Piper--let them use it. But don't YOU use it.
Lmfao this made me LOL so hard
In that case, Triss--please share it! We all need a laugh these days. :)
@@TheWizardOfWords agreed....i will gladly share this
Maybe being more informal and less pompous with our language which you espouse is more natural and authentic
Yes.
@@TheWizardOfWords so you concede the premise of your video is wrong ?
Zack, read what you originally wrote. I agree with what you wrote, as you wrote it. The informal and less pompous language that I espouse--is what I espouse. Now if you meant to say something different, please feel free.
Mini martyr. I see what you did there.
:) :) :) Just making certain you're paying attention, Lethia.
If you speak "unprofessional language" to me, I will not judge you nor feel any type of way. Please be free to be you, especially when it is not with an attitude or low vibrational energy. Do not approach me with societies indoctrinated mindset.
How do you determine "low vibrational energy"?
you're welcome sounds catty
Really?
Yeah, I'd like some fries man.
:)
🗣 want aaaa bag
I'm watching this to be more professional cuz as u can see I'm very unprofessional
The info is good but the delivery with the pretend spit thing is kind of off putting. Without that I’d be sharing it with friends.
Please share other videos where I'm not doing something off-putting, Courtney.
I hate that statement no problem. They are answering in a situation where there was no problem to begin with.
Jan, it's lazy-speak. Compare "no problem" to "it was my pleasure."
Tony stark
Please send me my Iron Man residuals. You can place them in my Paypal account, Stock Indices. Which remind me, the stock indices are doing FANTASTIC, right??
Good advice again. Thank goodness. I thought you were gonna suggest we speak like pedantic blowhards and spew 50 dollar words. God I hate that. I had a friend who used the word "hyperbole" in a casual conversation. I asked him if he wanted to get slapped. I asked, "Did you cram a thesaurus up your wazoo this morning? Am I to be impressed? Say EXAGGERATE like a normal person not some fool who just got out of a two hour Learning Annex seminar."
I see you got rid of the bookshelf. The room looks good either way but that reverse Oz poster is baffling me. Best to,you!
Hi Michael. Yeah--I agree that the purpose of language is clear communication, not impressing people. If a 50-dollar word is more succinct and gets the point across more clearly--if it is truly more nuanced--if it makes for clearer and fuller communication--then use it. But if it simply thrown in to baffle or make the speaker "appear" educated (emphasis on "appear") it should be canned. Your example was a good one. "Exaggerate" makes the point quite well; there is no reason to engage in hyperbole. (Did you get that? hahahahaha) Seriously, it is tiresome to watch people reach for impressive words in situations where a common word would not only suffice, but be preferred.
BTW, the bookshelf is still around but you can't see it. :) Lately I changed the background altogether--with a wallpaper image of me. I'm waiting for SOMEONE (besides my mother) to say "Daniel, what the hell are you doing? It's not all about you" but so far no dice.
Thank you for your advice on maximizing my responses with co workers. I will say though that I disliked the video because of the condescending stereotype of what you believe to be unprofessional, ie. Chewing tobacco and spitting. Only because where I work, the blue collar worker is out here; that happens to chew tobacco.
Point taken, Jesse. I was not thinking broadly enough. There are different work environments with different expectations.
No worries is worse 😒
It's just kind of a lazy response. Not offensive--but there are better ones.
The point about "no problem" is flat out wrong and ageist.
"No problem" and "not a problem" are common to the millennial and gen Z generations. If you actually take the time to understand why, there are valid reasons for it. It's a generational difference, not an issue of attitude or professionalism. When we say it, we're actually coming from the viewpoint that helping others is expected but ASKING for help can be burdensome. We're reassuring the other that it was absolutely no issue for us, that we didn't have to go far out of our way, and we were happy to do it.
I stand corrected?? Maybe, Lady. Maybe. But "It's my pleasure" packs more punch. One other tiny thing. I think you might want to look up the definition of ageist. :) Or not, of course. :)
@@TheWizardOfWords Ageist means biased against people based on age. Sneering at something simply because it is almost exclusively adopted by the young is both ageist and out-of-touch.
Besides, "it's my pleasure", while lovely, is a bit over the top for little things like handing someone a pen! We can't say it all the time. Sounding like an over-cheerful doll that spouts repetitive catch phrases helps nobody.
Unfortunately the valid points in this video were overshadowed by the heavy handed condescension, it shows a lack of maturity and professionalism.
Thanks for watching, Matt k.
😂😂😂
:) :) :) right back at you.
Bullshit from the get go. It's tone and vibe, not so much the words.
It's the total package. Thank you for your thoughtful, mindful contribution to the dialogue, Matarok.
I can't with this guy. Things change. If I say Not a Problem after being thanked there is no other meaning. By saying Not a Problem I am saying, It was not a problem for me to assist so no need to thank me.
Thank you for taking the time to watch and comment, Joshua! OK, I agree with you-- the meaning is clear when someone says it. The real problem, however, is how it reflects on the person saying it. It's just one of a million examples and things we can do to demonstrate that we are committed to being a professional and invest in our own development. It's all the little things that come together. Most people won't notice the details, they'll just notice a feeling they have after an experience with someone. These little things make up that experience. One of them by itself is probably not going to win or lose a job, or customer, so in the spirit of gratitude, I will
That said, since you brought it up..hahaha with that particular danger phrase--it actually goes a little further. the last thing you said was, "No need to thank me," and that is exactly what it says. That's an additional problem with that phrase. When someone takes the time to thank us, that's an honor they are bestowing on us, regardless of how routine it may seem in the moment, when suddenly the world stops saying it--it's quite chilling. And to say, "No need to thank me," it's like you're blocking the gift they're giving you, and leaving it on the table and walking away. The cycle of grace is left undone. That must be why it sticks with me so much when people do that. I think it's more of an issue with me because I am saddened to see any graciousness slipping away. And sometimes it seems it ALL is. Wow. I feel like I just sat through therapy. Hahaha. You never know where it's going to happen. Thanks Joshua!
He is awfully annoying but what he says is good
I'll try to do better. Perhaps a bag over my head? Perhaps words without video? Please tell me how I can be less annoying because I'm always looking for ways to improve my approach Tabiri. Help!
Is Dan gay?
Well I haven't been tested yet; do you know where I can go for this? Where did you go for your test?
Yes he is! He is very happy.