Active VE52 Troubleshooting Guide
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- เผยแพร่เมื่อ 12 ส.ค. 2021
- We've been posting all of our troubleshooting guides on our Instagram account and in this video, James demonstrates how you can troubleshoot your pressure washer.
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Thank you for this video. I just bought one of these units at the end of April 2024 with all the updates/upgrades. I would have hands-down ordered the Active 2.0, but I just couldn't get past or over the fact that the pump head was completely exposed and didn't have a protection or cage around it. I have no plans to wall mount any P/W. I was so disappointed in having to purchase outdated technology. In the future, I would hope this is looked at. The VE52 (CAT, SIMONIZ PLATINUM - same P/W) was the only P/W offering protection for the pump head. Going forward, if the Active 2.3 proves itself and bugs worked out, I'll grab one of those, but I will modify that frame to protect that pump head (which is key for my money spent) if you haven't come up with an optional pump head cage or sheet metal kit. A wheeled mobile frame option would be great too. My key takeaway from your videos is that Uberflex-type hoses and alike, can = surges on all these 5-piston pumps. To avoid issues use steel wire braided P/W hoses. Again, thank you for these helpful video James.
Love my caterpillar pressure washer. Nothing comes close in that $220.00 price range. Thanks James.
Thank you for the information!
I had the surging issue crop up on my unit (purchased new from Active in Oct 2021), and after trying the troubleshooting tips on here and contacting customer service, they replaced my pressure washer no issues.
Thank you!
I would like to install quick dis-connects...Are all the connections on the gun and wand M22-15 ?
I can assume a 15mm to 3/8 on the outlet of the unit will allow for additional hoses and sprayers. I’m gonna buy one of your units from Canadian tire soon and I need quick connects my hands aren’t strong enough to ensure a tight seal
More of a maintenance question, but when, and how often, should you run those pressure washer cleaners/conditioners through the unit? I know they usually say before long term storage, but what if you're using it regularly? Every time? Every 10 times? Or does it not need it at all?
What size hose do you recommend 1/4 or 3/8 thank you
@active my unit stopped working today. The power is directly plugged into the same outlet I always use. The light is green yet the system doesn’t turn on when I press the power button.
Just purchased the VE52 about a month ago and love it! No leaks or problems and very compact. I had a question though while washing or soaping the car should I turn off the pressure washer and if so can I leave the water running into the product as well or do I also need to turn the water hose as well? Thank you
Thank you for the support! Technically most detailers will just leave their unit turned on since the pressure washer stops running once you let go of the gun trigger. There's no need to turn off both the pressure washer and the water source but at the end of the day, it's up to the user's preference.
Do you offer higher quality and longer hose for your Active VE52 pressure washer?
Hello there, at this moment we are not.
Good stuff. The most common problem i am seeing is with the pressure switch. Please make the part available or a how to repair it. I have the generation 1. The pump will not shut off at times. I have to depress the trigger 2-3 times to get it to shut down. Been meaning to take it apart and see if the pressure switch is sticking.
This is exactly my problem and was hoping this video would show how to solve this issue.
@@lucidworx couple times last week it would not shut off. I has to turn the actual unit off. PW is pretty much done till the spring. Hoping to get it apart over the winter .
@@Jeeper1378 These things are NOT rebuilable/repairable. I have a Cat1800 and made a video on my channel showing it leaking after a little over a year. I have not received a replacement yet. I will not recommend this pressure washers to anyone.
I have the simoniz version of the active ve52, installed quick connects and replace the hose with a 30 feet Uber hose, using a short gun with original nozzles, no leaksv at all, pressure washer tilts after a few minutes of non stop working, 3 to 4 minutes cleaning patio stuff. What could be the problem? Pressure motor goes high and low rapidly. If I release the trigger, wait a few seconds motor stops, and it will start again after 3 to 4 minutes. Can somebody help me out? This pressure washer has no more that 30 minutes on it. Thanks.
Hey steph, please send an email to info@active-jobsite.com and they will be able to help you out thoroughly.
I have one that is leaking at the unloader and have not received a replacement. This unit leaks at the unloader from my research on the web. Please let us know if you will be selling unloaders to replace?
Hello Luis, we're sorry to hear that your unit has started to leak. We do not sell unloader valves but we do offer unit replacements. Have you contacted our support team to issue a replacement unit? If so, when was your last interaction with our support team?
After we done using the unit, what’s the best way to push water out of the unit before putting it to storage?
Hello there! your pressure washer manual should state how you can best winterize your pressure washer before storing. If you're just planning on purging after use, you can use an air compressor to blow water out from the inlet but if you don't have an air compressor you can just disconnect the water hose and gun and let the unit run for a few seconds.
@@ACTIVEPRODUCTS I have been unplugging the hoses and let the unit run 10-20 seconds to push out leftover water. The motor really rev up I am not sure if it will hurt it in the long term. Maybe I am already hurting it. On your video above when you test for power you said not to press the power button too long as it can damage the motor pump.
Hello, running the unit for that long without water running through can cause the pump to overwork. we recommend only 2-3 seconds to relieve pressurized water from the pump. There is no manual method to purge the water out fully. If you're storing for a long time without use, you might want to use a pump antifreeze (check your manual on how to do this) otherwise, using an air compressor or a canned air will be your best bet if its just for a short storage
What’s the recommended process for turning off the unit?
Hi there, refer to the unit manual for more detailed information on how to properly shut off your unit.
My unit won’t work with my foam cannon all the sudden. Still works fine with the spray tip. Any ideas why that would be?
Hey Michael, what type of issue are you having with the foam cannon?
@@ACTIVEPRODUCTS turned out it was just a clogged orifice on my foam cannon. Thanks so much for responding though. 🤝
Same surging issue . I have all original accessories. Active is not responding to the issue.
We apologize for the inconvenience, we'll let the support team know and try our best to get this issue fixed.
When will you be selling replacement unloader valves
Is that what tells the machine to turn off? Mine keeps running after I let go of the trigger.
@@lucidworx mine does tha same thing have u resolved this issue
I have the same problem a leaking unloader valve :(.
My active is surging there’s definitely no leaks in the line I’ve sent you guys numerous emails can somebody please respond to me !!!
Hello there, sorry for the inconvenience. I will let our support team know about this. Thank you for your patience!
Did you get any assistance? I've also emailed them about my surging. What was your solution? Here is a video of what my unit is doing. th-cam.com/video/oV_56S3PXvk/w-d-xo.html
@@ronmcgowan Yes they did send me a new unit after emailing them and sending them video mine was doing the exact same thing there’s little O-rings inside the unloader valve if you replace those O-rings it will fix it
@@icemanddr Thanks for the quick response. I've searched the manual and the internet and I can't find information on how to do this. Do you have a link, a PDF, or any other info on where the unloader valve is and perhaps the size or number of O-rings I need?
@@ronmcgowan When I get home tonight from work I’ll make a video on exactly how to do it it’s pretty simple should take no more than 1015 minutes and I’ll post a link
MY PUMP STILL ON AFTER RELEASE THE GUN
Please email info@active-jobsite.com for assistance.
Mine does the same thing.