Dear all, SMV is not a time, it is a value in currency based on the SAM SAM= Standard Allowed Minutes = Minutes (Avg cycle time*rating + allowances) SMV= Standard Minutes Value= Value/Money ( SAM * minute value in currency) this are different terms which are mixed up a lot
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Dear all,
SMV is not a time, it is a value in currency based on the SAM
SAM= Standard Allowed Minutes = Minutes (Avg cycle time*rating + allowances)
SMV= Standard Minutes Value= Value/Money ( SAM * minute value in currency)
this are different terms which are mixed up a lot