I didn't hv that problem but 2day when i ram preview it crushes and only things i hv is layer bg and 1video i keyout. Now i watch this vid, let's see if it works 😁😁
Damn after effects just keeps crashing 1. Update your software Me : Huh it's already the latest version 2. Media and disk cache Me : 1 terra byte I guess Adobe just sucks as if you need me to tell you that
@PSYCHRONIC, try creating a folder on a drive with not much on it and instead of allocating more memory in after effects, allocate less memory. It worked for me! My sweetspot was 50gb
this is what subscription and creative suite did.. everyone depended on the software and they dont make significant revisions or rewrite the software to exploit the advances in GPU and CPU technology... just little fixes here and there...
What I found fixed the crashing was I made sure I had a page file setup on my Windows PC. I had page files turned off and I guess once I would run out of RAM, After Effects didn't know where to offload the data. It would give me a low memory error, and either crash, or refuse to preview the timeline. You'll want to use a decent size SSD for your page file. I'm using my 1TB NVMe SSD that also contains my OS and After Effects, but I haven't seen any issues with that. Basically, a page file is used once you have maxed out your RAM. I've heard no one talk about this and I hope that it will solve someone else's problem as well.
THANK YOU SO MUCH my 5 hrs of work just keep crashing even when I redo it, I did the video card tip and I can now open my work THANK YOU YOU'RE A LIVE SAVER OMG
Thanks, bro, this helped me a lot. One thing that did help me the most of course is restarting your computer. I would recommend doing so after you've done these changes. It pretty much gives it a nice flush and makes everything fresh.
idk if he said this (i havent finished the video) but this helped me! -go to file explorer -add a new file to "local disk (C:)" -name it Adobe or anything -move all your files connected to After Effects, and or any adobe app, including plug-ins, projects that are being made, etc. -delete all finished, unused, unimportant files. and you should have more space in your pc, and it should help you not have ae crash, apologies if it doesn't work.
4:56 Go to Edit --> Preferences --> Previews in After Effects and there is a button "GPU Information". See what it says on "Device" and search for drivers.
whenever i render my edit it gets stuck in one frame and ive already restarted my laptop several times and checked for anything weird in the composition where that frame is and i don't see anything wrong. does anyone know how to fix this? :(
i figured out what caused it, it was because the frame was saturated. In this case I had 4 layers (video, text, overlay, etc) inside one pre-comp. What I had to do is to not pre-compose more than 3 layers and use an adjustment layer to make the transition
I knew this guy reminded me of someone, but I couldn’t figure out who. You’re right, he does kinda look like Joseph Morgan. And, yes, that is a compliment because hot damn he’s sexy.
when it comes to Roto Brush and Autotracing there is deff problem with some of the GPU-s more specific RTX series so disable CUDA acceleration is MUST in that case....
I am only having crashing issues when it comes to using Keylight, do you have any idea what could be causing that kind of crash? I followed every step in this video and I am still having that issue.
I fixed a lot of issues by paying attention to the mismatch of frame rate. I used some stock videos which were 25fps and the project was 30fps. My solution was to run the Media encoder and re-render my footage to match the project's framerate. I hope it solves some of the issues for you people. Thx
I have done everything and it still freezes. I have turned my pc on and off and looked at other tutorials on youtube. It's like when i trie to look at the project it frezees, please help!
Guys if u r updating your software. DO NOT UNINSTALL THE OLD VERSION. BECAUSSE FOR THE NEW UPDATE AFTER IT IS UPDATED. U STILL HAVE TO PAY TO WORK IN THE NEW VERSION. PLS KEEP THIS IN MIND.
I really need help. Everytime I'm in a middle of a edit all of a sudden it stops and says "not responding" and I have to close and reopen it losing everything. Please help
@@sertralunez Yes I have, when you edit put your resolution as Auto. Depending on your RAM it will go to Half of full. It is recommended to have 16 RAM I think or 12 RAM but most likely 16 RAM.
I’m late to this but when I had cc 2017 it did that. Just right before you do it ALWAYS save the project because you will loose what you were editing and I recommend adding a adjustment layer on top of everything then adding mbl on there
i was editing and i’ve tried this with two different files. i can’t see anything in my preview and i can’t like watch the edit. it just crashes ugh i don’t know what to do. it’s been going on for like a week😩
_riddledits_ For me the issue had to do with photoshop using a file that really messed with the ae Idek tbh I just stopped opening photoshop and it stopped.
I just don't understand the reason why premiere pro and after effects are nearly unuseable at this point. I work editing every day and it's such a pain when premiere takes 20 seconds between each click to complete it's task. So annoying. I really don't like the magnetic timeline on fcpx, what do you use for editing?
I Have a question I hope you see this. When I import my clips at random points it glitches and turns green for a couple seconds. As well at random points I get these red glitching effects and I have no idea why I have restarted my Mac millions of times and as well tried re recording the clip but that has nothing to do with the problems that had occurred in After effects.This only happens in after effects. I saw some tutorials on how to fix the green glitch but it does not work and im very confused. I hope you can solve my problem and ty for your time.
my after effects crashed while rendering and my computer turned off. After turning it back on I can’t get out of the program. it’s just stuck. I’ve tried going into an older saved project but it’s still stuck on rendering
My after effects when i doing project suddenly it is stucked and freezed i can't touch any where and for sometimes it is showing not responding does this solution work for it
That’s still safe to purge. The number won’t make a difference apart from how long you might have to wait till it re-renders. But that’s small when compared to problems crashing. You won’t lose any work from purging ram 😄
I don't know if you're still checking the comments but every time i import an mp4 file from my file it shows up as an avi in the project tab and i can only get a few seconds in (depending on the length) before ae freezes and then says "Not Responding"
i have a problem with my ae. Every time i try to open a project it sends me a report crash. I tried to delete the plugins, reinstalled ae, etc... but it still crash. It's very frustrating bc idk where the problem is from :(
My laptop legit just shut off by itself when I tried adding a camera. Luckily I didn’t get much done with my edit yet but if that would’ve happened when I’m almost done I think I would’ve killed my self
hey I have a question.. does deleting cache delete your saved aep files? like the autosaves? because i have a rendering problem and I don't want to lose my edit
Hi ellise, without seeing it ourselves we would not suggest deleting anything that we can't confirm doesn't have project files and other necessary materials 😄 are you concerned that these files may be causing Ae to crash for you? If you wanted to try anyways, just be sure to copy those files to an external drive or somewhere else in case you find out they are necessary after testing if they are the cause of Ae crashing. That way if they end up being necessary you can easily place them back in the same spot.
@@MotionArrayTutorials thank you! I went ahead and tried it, and I was actually able to put some finishing touches on my latest project with out ae freezing or crashing! I think that plus purging my memory help e to fix the issue, I really appreciate your help through this comment and video :)
My aftereffect Freezes when i play or edit a video during when it renders in aftereffect after that it stops responding and i have to force close and open the application. My pc specs is Ryzen 5 3600x, 16 gigs of ram , rx 580 8gb and windows 10 pro.
I just had issue with Red Giant plugins, instant crashes when i just drop it as effect when my project was 32-bit or 16-bit, i did a lot of trials and errors, and i found that in Project Settings>Video Rendering and Effects changing "use Mercury software only" to "use Mercury GPU Acceleration (CUDA)" fix issue completly. hope that helps someone.
Hi Naya, so sorry to hear. Do you mean the roto brush tool? When you start to apply the brush tool does another composition window appear displaying the video footage? This should be separate from the normal one. There's also a "toggle mask and shape visibility" button at the bottom of the composition window that you can try.
Hi Naya, sorry to hear you're having troubles. Is this the "Runtime Error" you're referring to? Seems like a lot of people had problems with this using version 17.0.2. We'd suggest trying to update to the latest version. If you're already up to date, you can also try rolling back 1 version. If these do not work, there might be a specific asset or piece of media you're using that's causing problems. Finally, if all this does not work, we would suggest collecting your project and sharing it with yourself and opening it up as a separate project (in exactly the same place where it's at now) as some users have noticed that this gets around the problem. You can find a tutorial on collecting in after effects here: th-cam.com/video/0lvZg7YRAWw/w-d-xo.html Hope this helps! Let us know if you have any trouble!
all the instagram editors here, eYE
💯
BYE why did you call me out
hi
hiii
HI
Honestly my edits mostly renders and stuff but it only crashes when I try playing it yk? but this helped a lot! Tyty
EXACTLY WHAT HAPPENS TO ME
I didn't hv that problem but 2day when i ram preview it crushes and only things i hv is layer bg and 1video i keyout. Now i watch this vid, let's see if it works 😁😁
Precious Escobar did you fix it ?
same ! what did u do to keep it from crashing ?
vuchxn IKRRRRRRR :/ so annoying
*How to stop crash to nothing ?*
*Save the file every 5 minutes*
Yes, wise advice indeed
王齡移 ME ASF
i do the same thing!!!
lmao i wish this worked for me
ABAHSHZHZHSJNAAM A FACT
A lot of times its not AE, its a badly written plugin.
Sadly indeed. Thanks Michael!
Michael P. Shipley I’m pretty sure I put a plug in and my ae disappeared 😭 how do u fix that
my sapphire plungins keeps screwing everything up.
@@113wy did u figure out how to fix it? bc same
@@adorado1002 i don’t know if i fully did but i downloaded a new one and started saving right after putting sapphire on in case it crashed again.
I lost my project I had been working on for like a week. Feels so great. Hope this helps
me: OH MY GOD!! I JUST MADE THE MOST PERFECT CC IVE EVER MADE BEFORE AHH!!
after effects: time to crash 😜
Haha, we all know that feeling. Sorry to hear it's happening to you too...
ME RN
Damn after effects just keeps crashing
1. Update your software
Me : Huh it's already the latest version
2. Media and disk cache
Me : 1 terra byte
I guess Adobe just sucks as if you need me to tell you that
Omg yes
Thank you!!! Exactly
@PSYCHRONIC, try creating a folder on a drive with not much on it and instead of allocating more memory in after effects, allocate less memory. It worked for me! My sweetspot was 50gb
exactly right
this is what subscription and creative suite did.. everyone depended on the software and they dont make significant revisions or rewrite the software to exploit the advances in GPU and CPU technology... just little fixes here and there...
FYI I did a TH-cam search titled "After Effects keeps crashing" your video was at the top of the list.
Jordan that was awesome!!!, you really inspire me much on my YT channel, This year is gonna be great.
That's awesome Fdesigns tz! Good luck with your YT Channel! And we look forward to 2020 too!
well, I have after effects 2020 and it crashes more than ever before
same every 15 min, for me its been since the driver update
Me too when I Edit for 2 hours then it became crashed I hate it I almost give up
Maybe I’m gonna buy new laptop myself for work
same just finished editing something and it crashed and didn’t save and i’m pissed
It’s so annoying help
mine freezes everytime it renders😭
This video saved me before a deadline. thank you!
What I found fixed the crashing was I made sure I had a page file setup on my Windows PC. I had page files turned off and I guess once I would run out of RAM, After Effects didn't know where to offload the data. It would give me a low memory error, and either crash, or refuse to preview the timeline. You'll want to use a decent size SSD for your page file. I'm using my 1TB NVMe SSD that also contains my OS and After Effects, but I haven't seen any issues with that. Basically, a page file is used once you have maxed out your RAM. I've heard no one talk about this and I hope that it will solve someone else's problem as well.
Didn't help me :-( it just crashes a tiny bit later, but it crashes.
thanks! Solved my problem!
My After effects is 2020 and it freezes every 5 seconds. Do you have a fix for that?
Same , did u fix it?
@@imy0 Did you fix it Bro ??
You've saved me!! I couldn't use the deep glow plug in and after uploading the graphic drivers it works so well, thank you very much
Thank you. My After Effects kept giving me blackscreen problems and I solved it by purging my memory.
I didn't know that this existed, thanks so much!
You're so welcome! Happy I could help Wence! Cheers!
THANK YOU SO MUCH my 5 hrs of work just keep crashing even when I redo it, I did the video card tip and I can now open my work THANK YOU YOU'RE A LIVE SAVER OMG
Thanks, helped a lot!
Thanks, bro, this helped me a lot. One thing that did help me the most of course is restarting your computer. I would recommend doing so after you've done these changes. It pretty much gives it a nice flush and makes everything fresh.
Awesome! Glad it helped! Yeah so sad that the best thing sometimes is turning it off and on again 😂
@@MotionArrayTutorials Honeslty, Thank you again though!
Thanks babe
idk if he said this (i havent finished the video) but this helped me!
-go to file explorer
-add a new file to "local disk (C:)"
-name it Adobe or anything
-move all your files connected to After Effects, and or any adobe app, including plug-ins, projects that are being made, etc.
-delete all finished, unused, unimportant files.
and you should have more space in your pc, and it should help you not have ae crash, apologies if it doesn't work.
After I created the new file, I named it Adobe After Effect. Suddenly an auto save Adobe After Effect folder was created on desktop.
AE crashes EVERY TIME I try to use C2 Effects and it's INFURIATING. What should I do?
this was SO HELPFUL thank you so much!!!!!
You're so welcome! So glad it helped!
4:56 Go to Edit --> Preferences --> Previews in After Effects and there is a button "GPU Information". See what it says on "Device" and search for drivers.
Tf do u mean search for drivers
I can't open one of my project files it keeps crashing everytime I try how can I fix it
Me too
same
Legend! Thankyou my man
When I open after effects it opens for a good 5 mins then just crashes and this happens every time I open after effects 🤦🏽♀️
omg same it's so annoying I thought it would be so cool but it's crashes all the time 😩
my ae just keeps crashing whenever i try to do anything like make a new composition, drag videos onto the timeline, etc it’s so annoying
For the first time I didn't skip the first step, AND, Update does the job!! Thanks 👌👌👌
I can barely enter the second point and my after effects crashed
Never mind, I had about 66 gb in the disk cache :,)
this tutorial saved me money. thx a lot
5:37 If you're using Nvidia drivers, the "Gamer" ones are the newest, and the "Studio" ones are the most stable. Both are full featured.
You're incredibly likable. Great video 🤜
i need to render before i can do any of this i just finished an edit and it keeps crashing😭😥
will you lose your saved file if you delete cache?
@@taexkoo5643 yes
@@wrk130 no it doesn’t
Just - THANK YOU! (Corrupted cache) I'm a beginner and you solved my issue without too much pain!
I bought a SSD only for Creative Cloud Cache, now it is running smooth. Thank you for the tip
Glad I could help!
you're a life saver man. thaaaaaaaaaaaank you!
whenever i render my edit it gets stuck in one frame and ive already restarted my laptop several times and checked for anything weird in the composition where that frame is and i don't see anything wrong. does anyone know how to fix this? :(
Omg Same
i figured out what caused it, it was because the frame was saturated. In this case I had 4 layers (video, text, overlay, etc) inside one pre-comp. What I had to do is to not pre-compose more than 3 layers and use an adjustment layer to make the transition
Thanks! You saved me and my project :D
Thank you so much. It works!
Man after effects is stable as a rock (for me). Premiere.... hummm..
10 crashes a day on average :)
I imagine you adding all the mouse click sound effect !
That's great to hear fabien! Yes we understand your pain with Premiere Pro. Also yes we added those mouse clicks in during editing :)
U look like klaus from the vampire diaries😂
Haha, I take that as a compliment!
Motion Array Tutorials it is🥵😂
I knew this guy reminded me of someone, but I couldn’t figure out who. You’re right, he does kinda look like Joseph Morgan.
And, yes, that is a compliment because hot damn he’s sexy.
omgg yesss lmaooo
not at all lmao
When your computer only has 4GB RAM...
Ya, we know what you mean!
I am using 32 gigs with ssd disk cache and i5 3.8Ghz, It's the same shit
@@anonparson4417 Same here, 32 gb ram and an i7 and fucking crashes like a bitch.
THAAANKKK YOUUUU YOU SAVE ME MAN! I THOUGHT I WOULD MESS UP THE PROJECT FILE OF MY CLIENT THAT WILL BE DONE ASAP!
Awesome! So glad to hear Tom! Glad to hear your project is safe and sound! Good luck and happy editing!
when it comes to Roto Brush and Autotracing there is deff problem with some of the GPU-s more specific RTX series so disable CUDA acceleration is MUST in that case....
Explain more sir
The best one in tutorials
Plz we need a great tutorial about working with proxy in affter effect
To emprove preformance
thanks for that tut man
Any time! Cheers!
Thanks so much! My project would crash on the same frame every time I tried playing it, but when I cleared my disk cache it worked great!
hi akashai😁
Thank you guy it works 🤗🤗🤗
Your so helpful, thank you.
So glad to hear! Thanks!
thx alot for great infos
Our pleasure!
I am only having crashing issues when it comes to using Keylight, do you have any idea what could be causing that kind of crash? I followed every step in this video and I am still having that issue.
thanks man my scratch file thing was capped at 10GB so i wiped it.U were very helpful
I fixed a lot of issues by paying attention to the mismatch of frame rate. I used some stock videos which were 25fps and the project was 30fps.
My solution was to run the Media encoder and re-render my footage to match the project's framerate.
I hope it solves some of the issues for you people.
Thx
this was exactly my struggle too!! Once i changed the frame rate to fit each other, it was all good.
thank you very much..
No worries! Happy you found it helpful!
love the studio
Cheers Duduzane! Thanks! 😄🙏
Thanks a ton man 🤗
u my hero sir.. thank u
what about when it crashes when you open ur project file
I kinda need help every time I make a transition on ae gives me 24k dreaming failed and then the screen turns black help ?
aha thank u so much the second step help me I had to much space
Nice! So happy to hear! 😄
I have done everything and it still freezes. I have turned my pc on and off and looked at other tutorials on youtube. It's like when i trie to look at the project it frezees, please help!
Thanks help alot!!
Glad it helped!
This helped a lot
Glad to hear! Cheers!
Yo thx dude really helped me a lot 🔥
No problem 👍 so happy to hear!
Guys if u r updating your software. DO NOT UNINSTALL THE OLD VERSION. BECAUSSE FOR THE NEW UPDATE AFTER IT IS UPDATED. U STILL HAVE TO PAY TO WORK IN THE NEW VERSION. PLS KEEP THIS IN MIND.
I really need help. Everytime I'm in a middle of a edit all of a sudden it stops and says "not responding" and I have to close and reopen it losing everything. Please help
omg same wtf- have you managed to fix it?
@@sertralunez Yes I have, when you edit put your resolution as Auto. Depending on your RAM it will go to Half of full. It is recommended to have 16 RAM I think or 12 RAM but most likely 16 RAM.
my ae always closes when i click on "looks" to add mbl, pls help me🥺🥺🥺
I’m late to this but when I had cc 2017 it did that. Just right before you do it ALWAYS save the project because you will loose what you were editing and I recommend adding a adjustment layer on top of everything then adding mbl on there
dude, your monitor looks sandy!
It is...very...
THANK UOU SO SO MUCH
oh my god you dont know how much this helped. just playing the video made my ae crash but after doing like 3 steps i can finally edit my project 😭😭
When I update the program and after I open it I get the words "seven days free" what should I do?
U cracked it and updated it😂😂 (any cracked program should never connect to intenet or the developper's server under any circumstance)
i was editing and i’ve tried this with two different files. i can’t see anything in my preview and i can’t like watch the edit. it just crashes ugh i don’t know what to do. it’s been going on for like a week😩
For me After effects won't open and crashes every time I press on it! It keeps wanting me to submit crash report but idk whats wrong!
Omg same, your comment was posted a lil while ago did you ever find out what was wrong??
_riddledits_ For me the issue had to do with photoshop using a file that really messed with the ae Idek tbh I just stopped opening photoshop and it stopped.
It happens whenever I precompose my project and I add motion tile and preview renderr :(( what does this mean???
Sorry to hear. You mean when you're nesting? Are you changing the sequence settings between the nested sequences? This is a tough one
THANK YOUUUUU
Any time!
when deleted the memory i realised i had over 40GB there omg no wonder why it was working like shit hshsh thank you
Wow and I thought I had a lot lmao. I had 8GB
I HAD 93 😭
Tnq so much broooo
i love your reactions
I just don't understand the reason why premiere pro and after effects are nearly unuseable at this point. I work editing every day and it's such a pain when premiere takes 20 seconds between each click to complete it's task. So annoying. I really don't like the magnetic timeline on fcpx, what do you use for editing?
Try Davinci Resolve if you haven't yet, it's much more stable and uses resources better, learning curve is there but worth it to try and learn
@@justbeingamir8976 From my experience, Davinci has really choppy playback
@@CPShenanigans it may be due to your settings or codec you're working with
I Have a question I hope you see this.
When I import my clips at random points it glitches and turns green for a couple seconds. As well at random points I get these red glitching effects and I have no idea why I have restarted my Mac millions of times and as well tried re recording the clip but that has nothing to do with the problems that had occurred in After effects.This only happens in after effects. I saw some tutorials on how to fix the green glitch but it does not work and im very confused. I hope you can solve my problem and ty for your time.
my after effects crashed while rendering and my computer turned off. After turning it back on I can’t get out of the program. it’s just stuck. I’ve tried going into an older saved project but it’s still stuck on rendering
me too
thanks my AE now is stable :)
My after effects when i doing project suddenly it is stucked and freezed i can't touch any where and for sometimes it is showing not responding does this solution work for it
I have 20 gb to purge that seems like a awful lot more than usual or is it still safe?
I only have 8gb ram
That’s still safe to purge. The number won’t make a difference apart from how long you might have to wait till it re-renders. But that’s small when compared to problems crashing. You won’t lose any work from purging ram 😄
I don't know if you're still checking the comments but every time i import an mp4 file from my file it shows up as an avi in the project tab and i can only get a few seconds in (depending on the length) before ae freezes and then says "Not Responding"
i have a problem with my ae. Every time i try to open a project it sends me a report crash. I tried to delete the plugins, reinstalled ae, etc... but it still crash. It's very frustrating bc idk where the problem is from :(
same here
same, ae keeps getting me out whenever i hit spacebar to watch the preview, it says its not responding
mine always tries to find another way to crash for some reason.
Quick edit: this video helped me btw, just hoping it doesnt find another way to crash
My laptop legit just shut off by itself when I tried adding a camera. Luckily I didn’t get much done with my edit yet but if that would’ve happened when I’m almost done I think I would’ve killed my self
Oof! Sorry to hear. Glad you didn't lose too much work. Hope the problem doesn't come up again! 🙏
@@MotionArrayTutorials It also happened to me, any solutions or hypotesis??
hey I have a question.. does deleting cache delete your saved aep files? like the autosaves? because i have a rendering problem and I don't want to lose my edit
should i delete the files that say "after effects cc/cs6"? because i have three folders like that with one or two things in them lol
Hi ellise, without seeing it ourselves we would not suggest deleting anything that we can't confirm doesn't have project files and other necessary materials 😄 are you concerned that these files may be causing Ae to crash for you? If you wanted to try anyways, just be sure to copy those files to an external drive or somewhere else in case you find out they are necessary after testing if they are the cause of Ae crashing. That way if they end up being necessary you can easily place them back in the same spot.
@@MotionArrayTutorials thank you! I went ahead and tried it, and I was actually able to put some finishing touches on my latest project with out ae freezing or crashing! I think that plus purging my memory help e to fix the issue, I really appreciate your help through this comment and video :)
THANK YOU FOR MAKING THIS VIDEO EXIST
My aftereffect Freezes when i play or edit a video during when it renders in aftereffect after that it stops responding and i have to force close and open the application. My pc specs is Ryzen 5 3600x, 16 gigs of ram , rx 580 8gb and windows 10 pro.
exact same
will deleting he chache, will delete my project files along it?
After Effects crashes every time I attempt a track in Mocha. I updated the software and my laptop. What do I do??
I don't have the section: GPU there
do you know why my ae keeps crashing when i import videos?
my after effects crashed and after that a new version was created and all preferences got reseted. how can i fix this?
I just had issue with Red Giant plugins, instant crashes when i just drop it as effect when my project was 32-bit or 16-bit, i did a lot of trials and errors, and i found that in Project Settings>Video Rendering and Effects changing "use Mercury software only" to "use Mercury GPU Acceleration (CUDA)" fix issue completly. hope that helps someone.
Do you have any tip to fix the brush tool? Idk why this is happening but I am masking and nothing changes:(
Hope you’ll know what I mean
Hi Naya, so sorry to hear. Do you mean the roto brush tool? When you start to apply the brush tool does another composition window appear displaying the video footage? This should be separate from the normal one. There's also a "toggle mask and shape visibility" button at the bottom of the composition window that you can try.
@@MotionArrayTutorials thank you 🥺
Hello! Do you know how to fix the error 29::00 ??
Hi Naya, sorry to hear you're having troubles. Is this the "Runtime Error" you're referring to? Seems like a lot of people had problems with this using version 17.0.2. We'd suggest trying to update to the latest version. If you're already up to date, you can also try rolling back 1 version. If these do not work, there might be a specific asset or piece of media you're using that's causing problems. Finally, if all this does not work, we would suggest collecting your project and sharing it with yourself and opening it up as a separate project (in exactly the same place where it's at now) as some users have noticed that this gets around the problem. You can find a tutorial on collecting in after effects here:
th-cam.com/video/0lvZg7YRAWw/w-d-xo.html
Hope this helps! Let us know if you have any trouble!
@@MotionArrayTutorials Thank you so much for your time! That really helps🙏