How to Not Let a Good Crisis Go to Waste

CODE RED - Meet Obama’s Trauma Team. So ran the cover of Times Magazine featuring Mickey Dickerson and his team who rescued a failing website that stood to jeopardize President Obama’s flagship policy initiative. In 2013, Mikey got a call from Obama to form the “ad hoc” team tasked with rescuing HealthCare.gov after its disastrous launch on October 1. In August 2014, Obama then established the U.S. Digital Service and appointed Mikey as Administrator to see if the strategy that successfully pulled Healthcare.gov out of the fire could be applied to other government problems.
Crisis engineering is the art of restructuring core technical systems and organizational functions during times of peak urgency. When time and public trust are limited, Mikey has become the go-to complex systems crisis reengineer, helping many organizations make big changes that are simultaneously necessary and extremely risky.
How can you hack bureaucracy to ensure a crises becomes an unmatched opportunity for positive change? Mikey will share his lessons learned and experiences.
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About the Creative Bureaucracy Festival:
On 13 June 2024, the Creative Bureaucracy Festival triumphantly returned for its 7th edition in Berlin! The festival saw over 1,850 international participants from 50 countries from government, politics, civil society, and other change-making organisations gathering to share and celebrate outstanding examples of innovative public administrations.
The festival featured four dynamic stages and four immersive workshop tracks, creating a vibrant main programme for the day. Attendees were treated to a variety of engaging formats, including insightful keynotes, panels, interactive workshops, round tables, and even a cruise.