Serve Food and Beverage to Customers: Part 2 - SITHFAB003A

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  • เผยแพร่เมื่อ 4 พ.ย. 2024

ความคิดเห็น • 100

  • @mistofoles
    @mistofoles 7 ปีที่แล้ว +7

    This is actually quite enlightening, I'm trying to find work in the catering/waiting sector. Here's a another tip: When serving wine, offer a sample to the gentleman first. If he approves it, first fill the lady's glass, then his.

  • @steve6375
    @steve6375 10 ปีที่แล้ว +34

    When taking orders, have a system - e.g. start at the 1 o'clock position and go round clockwise. Table numbers should be assigned according to a system. Number each item with the guest number on the pad - e.g. on a table of 9 people, each order should be numbered - also write down the time and your initials so the Kitchen/MD can see when the order was taken and who took it
    Table 5 14:25 SS
    1MC - Tom soup 1/2 portion
    2FC -
    3MA - Prawn Cocktail
    4FA- Camembert
    etc
    9MC - Sorbet
    ____
    1MC - Roast beef
    2FC - duck
    3MA - F Steak WD
    4FA - R Steak Rare
    etc.
    9MC -
    Do the same with drinks and puds. B, MC, FC, MA, FA = Baby, Male/Female Child/Adult. Put ring round the host number, put a square round anyone requiring special attention - e.g. difficult customer or baby. If the guests won't let you go round in order, keep to the numbering system and fill it in as you go. For large tables, write the list in advance before you approach the table.
    When serving the food, don't ask who ordered what! This is really bad. Just refer to your carbon copy (there should be a board just outside the kitchen which has all your table orders pinned to it) and serve the correct dish to the correct person. This is *professional* waiting. If the guests later ask you for separate bills later, there is no problem.

  • @wobblybobbly9456
    @wobblybobbly9456 5 ปีที่แล้ว +3

    VERY IMPORTANT: BOTTLES SHOULD NEVER TOUCH THE GLASS!
    Never allow a bottle or lip of any serving container to touch the lip of customer glass for hygiene and safety (thinnest part of glass easily chips). This goes for all beverages and sauces- sauce/gravy servers should NEVER touch the meal.
    1b- hold all bottles from the base, pour with right hand into left hand. Make sure your bottle has s napkin. If bottle is slippery or awkward- use your CLEAN service napkin (draped on left arm) to assist your right hand to grasp the bottle.
    2. Take from left, serve from right.
    3. NEVER clear a plate near a table, it's disgusting and noisy- take all plates as they are, clean them off in kitchen. some high end restaurants prefer the table scraps covered with a napkin to not gross out fussy eaters.
    4. Always have a spotless serving napkin on left arm.

  • @BDICN
    @BDICN 11 ปีที่แล้ว +5

    7/10 for technical and soft skills.

  • @philippemqt
    @philippemqt 9 ปีที่แล้ว +10

    Nice basic advice but It should be far more refined to achieve service excellence. I don't understand why apprenticeships in front of house are no longer available in Australia. After seeing this I think I am going to do my own video and show what is supposed to happen in a proper restaurant. service and clearing should be from the right side of the guest avoiding having your elbow too close to the guest's face. When taking an order whenever it's possible, the correct etiquette is to take the order from the ladies first starting from the oldest lady then the men finishing with the host. For large table starting from the lady sitting on the right side of the host is the protocol.

    • @mishika8760
      @mishika8760 9 ปีที่แล้ว +1

      streets streets

    • @varun4252
      @varun4252 6 ปีที่แล้ว +1

      Still waiting for your video

    • @wobblybobbly9456
      @wobblybobbly9456 5 ปีที่แล้ว

      exactly. good advice

    • @louismufasa
      @louismufasa 4 ปีที่แล้ว

      You do not serve from the right side it's on the left side, the clearing is on the right side

  • @rochelleharris4280
    @rochelleharris4280 7 ปีที่แล้ว +35

    For you guests: Don't forget the 20% tip. If you can't afford it, don't go out. If you don't 'believe' in tipping well, you don't believe your wait staff serves to make a living. Remember, it's not a hobby, these folks deserve to make a living that will put food on their own tables at home. Thanks lovies!

    • @georgelin3752
      @georgelin3752 7 ปีที่แล้ว +5

      This video is Australian - where tip is not required

    • @ibrahimabass9789
      @ibrahimabass9789 6 ปีที่แล้ว

      It's very educating

    • @theodoseutuje3273
      @theodoseutuje3273 6 ปีที่แล้ว

      Rochelle Harris N

    • @charlietu
      @charlietu 6 ปีที่แล้ว

      also, don't forget ... black customers will ALWAYS be unhappy and NEVER TIP

    • @michaelbrown2112
      @michaelbrown2112 6 ปีที่แล้ว

      Unless you're an African American, then tipping is not at all necessary since their ancestors were slaves. People of color and deserve reparations and it starts at not needing to tip. If a black person serves a black guest, then you may tip only equal to what the server gave you for free.

  • @xinxuanliu4126
    @xinxuanliu4126 5 ปีที่แล้ว +1

    7/10 for technical and soft skills.
    Good video! I'm liked and share 315 times :D

  • @zinniahardy8887
    @zinniahardy8887 4 ปีที่แล้ว +1

    Thank you so much! This is so helpful 😊

  • @jakejeffers1466
    @jakejeffers1466 5 ปีที่แล้ว +3

    Good video! I'm liked and share 916 times :D

  • @TheWaitersAcademy
    @TheWaitersAcademy 6 ปีที่แล้ว +1

    Good video! Useful tips!

  • @PotatoTune
    @PotatoTune 7 ปีที่แล้ว

    i was trained like this clip but it was in files , this one is much better xD

  • @deepakash3656
    @deepakash3656 5 ปีที่แล้ว

    thanks for the teaching.......
    excellent video

  • @francismensah6414
    @francismensah6414 6 ปีที่แล้ว +4

    thanks for the teaching.......

  • @bigfrank1010
    @bigfrank1010 7 ปีที่แล้ว +1

    listen servers work hard a diner or white table cloth dining don't forget to tip I always if I have a great service I always ask for the same server when we come back it doesn't hurt to say thks also good 🍞 bread. makes a difference

  • @johnnymcleanvlogs
    @johnnymcleanvlogs 6 ปีที่แล้ว

    Good setting table. Hospitality

  • @bearvalerie
    @bearvalerie 10 ปีที่แล้ว +8

    my culinary teacher says serve from the left and clear from the right?? I have a competition really soon, and I am so confused....?

    • @checkboard
      @checkboard 7 ปีที่แล้ว +3

      Plates are placed from the right and taken from the right. The left hand with other full plates can then stay out of the way behind the guest. Bread, some side dishes and Silver service (offering items from a larger dish) is from the left, as the platter (on the waiter's left hand) can be held in front of the guest so they can see it and make their selection, with the waiter's right hand manipulates the fork/spoon pincer.

    • @t-rexpathak4928
      @t-rexpathak4928 7 ปีที่แล้ว

      That's in American style not in other dude

    • @checkboard
      @checkboard 7 ปีที่แล้ว +2

      I was explaining the reason for the service. Once you understand the reason, you realise there is no "etiquette" or "style" there is only an explanation. If your left hand is full (of plates of food for the other guests when serving, or plates of finished meals when clearing) then you have to serve/clear from the right. If you serve/clear from the left, you are holding the food to be breathed on, or the trash to be looked at, in front of the guest's face. No Bueno.

    • @selwynsimon9309
      @selwynsimon9309 6 ปีที่แล้ว

      Why the child not serve first.

    • @marcofranchi9672
      @marcofranchi9672 5 ปีที่แล้ว

      Always from the right

  • @sonibathagitoksangma111
    @sonibathagitoksangma111 8 ปีที่แล้ว

    very nice video, I like it.

  • @aatifmalam2633
    @aatifmalam2633 5 ปีที่แล้ว

    Wear is the hire net? Gloves?

  • @mistofoles
    @mistofoles 4 ปีที่แล้ว +1

    $6.50 for the broccoli soup ??

    • @istiklalcaddesi
      @istiklalcaddesi 3 ปีที่แล้ว

      Rump Steak at high end restaurant $16.50... Only because that was from 1999

  • @valentynbilogub7520
    @valentynbilogub7520 6 ปีที่แล้ว +1

    I have 10 years of experience and sometimes work slightly drunk
    Can do it with closed 👀 eyes

    • @blisslilly1
      @blisslilly1 5 ปีที่แล้ว

      If you're working drunk you might wanna check your priorities. You may be able to perform intoxicated with your 'eyes closed' but really.. what kind of a job are you doing? Your level of perception is most likely muddy as you admit to working under the influence.

  • @yontenjamtsho6316
    @yontenjamtsho6316 6 ปีที่แล้ว +1

    very informative .Thank you..

  • @zaraakbar3389
    @zaraakbar3389 5 ปีที่แล้ว

    Good video! I'm liked and share 241 times :D

  • @smjashimhossainnayan2624
    @smjashimhossainnayan2624 8 ปีที่แล้ว

    excellent video

  • @carlosgarcia5295
    @carlosgarcia5295 5 ปีที่แล้ว

    Good video! I'm liked and share 651 times :D

  • @telmantt1910
    @telmantt1910 7 ปีที่แล้ว

    Why she's entering to the table with the tray??

  • @undekk9466
    @undekk9466 5 ปีที่แล้ว

    cuando subtitulado al español? saludos
    hay

  • @alokkumar62
    @alokkumar62 8 ปีที่แล้ว

    very nice video. .

  • @johnnymcleanvlogs
    @johnnymcleanvlogs 6 ปีที่แล้ว

    This is so at cafe Keep service to guests

  • @devikakumari6420
    @devikakumari6420 8 ปีที่แล้ว

    nice and very much useful.

  • @sammithakur1987
    @sammithakur1987 6 ปีที่แล้ว

    sir i want to ask one thing that i get the offer letter at hasan aldiyafa dubai sheikh zayed road dubai. can u tell me that employer is true or fack

  • @jbreezylusung3938
    @jbreezylusung3938 8 ปีที่แล้ว

    Is this a fine dining restaurant ?

  • @marzena579
    @marzena579 5 ปีที่แล้ว

    Without tip I would not work as a waitress,you have to give 100% from you ,allways smile und polite ,to hear comlaints about everthing ,people want first class service ? They have to give tip ,not ? Go to mc donald and stay there

  • @therestaurantguru6890
    @therestaurantguru6890 8 ปีที่แล้ว

    Good video, thanks.

  • @devikakumari6420
    @devikakumari6420 8 ปีที่แล้ว +1

    good to learn.

  • @khumbulanikaravina3658
    @khumbulanikaravina3658 7 ปีที่แล้ว

    very much enlightening

  • @johnnymcleanvlogs
    @johnnymcleanvlogs 6 ปีที่แล้ว

    Yes ask chef.

  • @jakejeffers1466
    @jakejeffers1466 5 ปีที่แล้ว

    Good video! I'm liked and share 315 times :D

  • @mistofoles
    @mistofoles 7 ปีที่แล้ว

    Curried broccoli soup??

  • @lugembedagreat5759
    @lugembedagreat5759 6 ปีที่แล้ว

    thanks

  • @mistofoles
    @mistofoles 7 ปีที่แล้ว +1

    What the hell is that @0:25??

  • @nabakishorepradhan2835
    @nabakishorepradhan2835 5 ปีที่แล้ว

    Talking and writing to English karaoke video banaye please

  • @GadGetHackss
    @GadGetHackss 5 ปีที่แล้ว

    Thank youuu

  • @nkechimargret2800
    @nkechimargret2800 8 ปีที่แล้ว

    nice one

  • @balarambehera2479
    @balarambehera2479 8 ปีที่แล้ว

    sir very nice i like

  • @ramoncitoduquesison5518
    @ramoncitoduquesison5518 5 ปีที่แล้ว

    Nice

  • @johnnymcleanvlogs
    @johnnymcleanvlogs 6 ปีที่แล้ว

    Great

  • @plaryplatirpusestingsonkin1325
    @plaryplatirpusestingsonkin1325 9 ปีที่แล้ว +7

    Stalin has a son whaaaattttt .I didn't know 6;58

  • @juanaluzmariacarrero4804
    @juanaluzmariacarrero4804 5 ปีที่แล้ว +1

    Stalin has a son whaaaattttt .I didn't know 6;58
    sir very nice i like
    sir very nice i like

  • @stevenmcewing2883
    @stevenmcewing2883 6 ปีที่แล้ว +1

    Well, no server has been drafted. The lower wage is not the customer's concern. A 20% tip is for great service received by patron...not deserved by a whining server. Look... one table "shorting you" every so often is in the recipe. If this happens more than occasionally, consider the fact that you suck. If you are a servers relative, they can speak for themselves.

  • @essamzaki8978
    @essamzaki8978 10 ปีที่แล้ว +1

    when I serve any american food from the right and any serve french from the left

  • @koushikghorai1831
    @koushikghorai1831 7 ปีที่แล้ว

    good

  • @mistofoles
    @mistofoles 7 ปีที่แล้ว

    $9.70 for two glasses of Scotch??

    • @nancyroche3980
      @nancyroche3980 4 ปีที่แล้ว

      lmao that restaurant is not making money

  • @ammars6667
    @ammars6667 6 ปีที่แล้ว

    what did she say in 1:22

  • @boscoodong7159
    @boscoodong7159 4 ปีที่แล้ว +1

    I thought serving was easy

  • @telmantt1910
    @telmantt1910 7 ปีที่แล้ว

    She is not wearing hairnets when entered to the kitchen,and not groomed well

  • @eshwarmanne6590
    @eshwarmanne6590 7 ปีที่แล้ว

    all fucked up with olive oil

  • @telmantt1910
    @telmantt1910 7 ปีที่แล้ว

    She's not identified food,,

  • @thihiennguyen9939
    @thihiennguyen9939 8 ปีที่แล้ว +2

    hay

  • @lennartfaber9558
    @lennartfaber9558 8 ปีที่แล้ว +2

    guests, they're guests for f sake!

  • @alfredjimenez2784
    @alfredjimenez2784 7 ปีที่แล้ว

    casual dining tips, unfit for fine dining.

  • @ajaykadole9229
    @ajaykadole9229 8 ปีที่แล้ว

    bed service

  • @kellykwan5811
    @kellykwan5811 5 ปีที่แล้ว

    Only old hreek waiters hold plates like that. Lol. What a joke

  • @dipsy5084
    @dipsy5084 4 ปีที่แล้ว

    halo kurwa, co ona żle zrobiła?

  • @RAUSHANKUMAR-qe6zu
    @RAUSHANKUMAR-qe6zu 7 ปีที่แล้ว

    ra

  • @mepomeong5580
    @mepomeong5580 4 ปีที่แล้ว

    ribet bener.
    kgk ada burjo apa

  • @RenatoRiarte
    @RenatoRiarte 9 ปีที่แล้ว

    cuando subtitulado al español? saludos

  • @ajaykadole9229
    @ajaykadole9229 8 ปีที่แล้ว

    bed service