Don’t offer free returns if you sell new clothing and new premium shoes, I turned it on and my returns increased five fold, main reason: I tried it on and decided didn’t want it after all. Since they want to shop from home they’ll order your items and try them on and return them for any reason. I turned off free returns shortly after that COSTLY MISTAKE. I am serious people don’t offer free returns on expensive clothing
I sell vintage clothing...mostly semi-formal dresses. My concern with free returns is that customers will order the dress for a special event and return it after wearing it for one night. Or just order on a whim and return when they don't like fit. I already get so many questions like "I need this dress for a party in two days, can you guarantee that I'll get it by then?" or "I know the listing says the dress is an XS but I'm a size L, do you think it will fit me?" I worried that the free returns will encourage them to order without even asking these questions because they know they can send it back without any hassle. Companies like Amazon have made things a lot more difficult for small sellers who can't afford to operate like a lending library.
If a buyer opens a case and claims that it's not as described, defective or damaged, eBay will ALWAYS 100% side with the buyer no matter what the facts are in the case and force you to take it back. For example, I had a buyer open a case using the reason was that the product was damaged. Yet he made no mention of it being damaged in the comments he included when opening the case but did say that the expiration date on it was July, 2020 which was shown in the item specifics of the listing (he made this claim in May, 2020 when he opened the case so it wasn't expired when he received it). He also included a photo of the bottle which was in perfect condition to show the date on the bottom. Yet eBay ignored all of the facts of the case and sided with the buyer and said that they have to go by what reason they give when they open the case and they don't know what is in the buyer's head. So I end up wasting $10 on shipping both ways and get a defect. I appealed it and won, but it wasted a lot of my time. eBay's system is horrible in that when the buyer asks eBay to step in, you can no longer resolve it yourself and again, eBay ALWAYS rules in favor of the buyer. So you may say why don't you just take it back or issue a refund? I always accept responsibility and take it back or issue a refund if it's my fault or not as described. Otherwise I address their concern or complaint and point out that they got EXACTLY what they ordered and they keep the item but don't close the case out. So I have no idea whether or not they are going to ask eBay to step in and I'm left hanging for a month until it automatically closes out. So I would be out a lot of money in refunds as many items that I sell cost more to pay to ship back to me than it would be worth to get back and re-sell and pay for the shipping again. eBay now thinks that they are Amazon and people now think its their right to change their mind and return any item for any reason and expect the seller to pay shipping both ways. eBay always says that I can report the buyer but most sellers don't take the time to do so. So ultimately eBay is much more interested in keeping an unethical buyer who maybe just joined a week ago, then look at the facts of a case and side with a seller who's been on there since 1999 and has the facts on their side. If you have eBay's ear, you should tell them that they should allow a seller to resolve the case their self within 24 hours of the buyer asking eBay to step in. If I know that I'm going to have to eat it anyway (after the buyer continues to pursue it) I will do so but I don't want to have to appeal their decisions all the time.
No mater if you have proof the buyer is lying and share it with them, and the buyer has literally 1 review and no proof , they still back the buyers...just happened to me.
i had a buyer leave bad FB saying he wanted item A , he bought item B from me very accurately described . ebay took down the bad FB since the buyer outright admitted they bought the wrong item . i had no returns , but I told the buyer send it back , I'll refund ...he opened a case ebay went with the buyer even though ebay knew the buyer was at fault ...good ending to the story seller never sent the item back...but damn ebay outright knew..!
I switched to free shipping, free returns and my sales doubled. I also stopped thinking about a return adding to my cost of the individual item because it frustrated me. Instead I just budget a set amount per month to cover return postage and relist. As you say I sell so much by offering returns that the returns are really negligible. I also do one day shipping so the discount covers much of the monthly return postage.
~6800 transactions on ebay and less than 25 returns. Like you said it is just the cost of doing business and its really not worth it to get upset about.
Great vid as always ya'll. I don't do returns myself, but I deal mostly in collectibles and non-sized items. If they don't know what they are buying from the pics and description they shouldn't be buying it! Also, your smile is looking better than ever Allie!
I've been in the game since mid February and got my first return this week. I have buyer-paid returns on. It was a NWT $11 polyester scarf, she said the quality wasn't what she expected so she changed her mind. She paid $4.50 shipping both ways. Sometimes human beings confuse me! lol She paid almost as much in shipping as she had into the item. My RR bag and I are heading out to my local habitat restore today for a $1 clothes sale! :)
I stopped free returns because I don’t sell enough to do that. I was getting crazy amounts of returns and now I haven’t had any returns in months. Go figure.
Nice video, I used to not do returns and still had good numbers I only turned them on cause of too much bs from certain buyers and them just opening a case anyways even when they just changed their mind about a item. Honestly my numbers didn’t change much when turning on returns but least I don’t get burned on paying shipping twice and dealing with people opening cases. There is absolutely no protection for sellers, buyers will always win so might as well try to lower my loses
This was a helpful video. I appreciate your advice and knowledge! I am a newer ebay seller and I recently changed my refund policy based on your advice. I decided that 30 day refunds, buyer paid, no refunds on makeup would be best for me right now since I'm new and have about 40 items right now. Thank you for your transparency and your shared knowledge!
It’s so weird because I do NO returns and I do just fine. I’ve literally had in the 7 months of reselling maybe 4 returns tops. I have no returns on my items , but when people reach out to me about the item and something is wrong with the item or the item is Not as described, I do return the item. Also my business isn’t as big as your All’s business either. Idk yeah you all are VERY successful and it’s seems to work for you but also this seems to work for me as a reseller. BUT.... I’m going to set my items as free returns for maybe a month or two to test it out and see if that really helps sales. Always good to try and do trial and error for your own business. I feel this works for you all because your business is HUGE compared to my 500 listing store . Your probably right and I guess we’ll see when we try it out. Anyways keep up the content. Love it !
definitely not saying you won't get sales with no returns on, but I am definitely saying you'll get more sales if you offer returns :) always good to test, you're right :)
RALLI ROOTS I’m proud so see you alls progression and success as resellers over the years. It’s fun to watch and see it all unfold from the outside looking in so just wanted to say I’m proud of you all and thank you all for all the advice you give us daily, weekly whatsoever . Hahah thanks ! :)
Angel Velez Hello, so I took all my Newest items and many of the other items Not ALL bit it seems as if sales have been steady for sure. Most new items seem to work better with free shipping and Free returns . Most likely depending on the item of course I will include the shipping cost into the price of the item and do free shipping for sure from here on out. As far as Used resellable items depending on the condition of the item will determine if I do free returns or not. Any retail arbitrage items that are New will always get free ship and free returns from here on out for sure.
This year has been horrible for returns. There are so many people out there abusing returns. I just had a person complain that they was a crinkle in the cellophane of a video game. Not only did eBay refund them they didn't make them send the product back to me. It's getting bad. I just had another return where I sold a rare game case and manual to a customer who said that the game wasn't in said case. That they did not recall seeing it in the description. Folks, that was the description game manual in case only no game in parentheses. It's fatiguing and it's getting worse!
"It's not worth fighting" when you sell on hundreds of thousands of dollars! When it's a small seller where every $10/$20 counts it's a big deal! ebay doesn't back up sellers at all! I am mostly selling used pre-owned clothing. Having 30 days return policy on pre-owned items is like saying "You can rent an item, wear it, use it, abuse it and I'll return it for full refund". Like visit real companies like JohnnyWas! When they do a markdown on an item, it automatically becomes "FINAL SALE" you buy it and that's it! They don't care if it doesn't fit or not! You are stuck with it and they are in business and doing very well! Why mega million companies have "FINAL SALE" and no returns and still do great and ebay forces returns on small sellers! Imagine if you had 28 returns instead of 7, I bet then you'd be fighting them and you would not be saying "it's ok".....
What do you do if a return has been damaged by the buyer? Do you still refund even though you can't resell it and the buyer was deceitful? Do you ship it back to thme at your cost and tell them you won't refund? TYSM
I just had this happen. I offered a partial refund, as USPS had damaged the item by mishandling it. Waiting on a response. It sucks being held liable for shipping when damages occur
Until a seller scales up to “Ralli Status” ... offering returns but buyer pays the return postage... I’m a sponge down here in Tx and appreciate yalls time. 👍
Thank you for sharing this information. I am still a new seller so when I get a return I get nervous, but you have put my mind at ease! Thank you for all your helpful information!
I think also in my opinion in the returns is that a lot of people who are buyers don’t read the description they are not reading what they are buying I have had 3 to 5 returns in month this year when last year I only had 7 returns all year long I think sometimes some of these people abuse the return policy now I’m not saying all people are doing this but there is some people that are but we can punished us resellers for the buyers not read what they are buying but I still try to sell at least 50 items in a month still growing little by little
JpFlips: I dont currently offer returns but I will now. The only thing I'm afraid of is, what if you sell something new Factory Sealed. And the buyer opens and it doesnt work. For ex: i sold a sealed perfume but the sprayer was defective. So I was down $70.
Factory Sealed items can be defective. The item could easily be used and then reshrinkwrapped. Or an item with a rubber part could melt from being stored in too hot of an environment, all while still being factory sealed. If you're not sure, break the factory seal, test the item, then sell as open-box. Or sell as "new, sealed" but be willing to accept returns on it.
As a buyer, I will never buy from a seller that doesn't honor returns again. I just bought a semi-expensive silver bracelet. Received it, it was too small. Notified seller to return; no communication, he just denied it. Left negative feedback re communication; Ebay removed it. I was not a happy buyer, but lesson learned.
Returns are part of the business ,some times they find the item cheaper from another seller.So they return it I would buy from a seller that offers returns than from someone that does not. Hey guy another great video like always thumbs up to you.
Their No returns option for sellers is basically not respected by ebay. And that little slip of paper in the box for me is soo annoying . Like know its a return i can see the tracking number and the item and the customer name !! I dont need more garbage !
It doesn't matter if you accept returns or not. Ebay makes you accept them. Plus. for a small seller like me the returns kill me. It's hard to make up the cost of returns.
I'm getting way too many returns that are just sheer buyers remorse, buyers claiming the product is defective when it's not which affects my seller rating. I don't offer returns at all especially with the pandemic. Ebay forces me to take the return, therefore I've moved to other platforms that don't have such a huge return window and decreased my listings significantly especially now with Ebay's split with PayPal and implementation of managed payments.
Beware! A benefit of free return shipping is ebay will remove negative feedbacks after the item is returned. Over the past 2 years we received 3 negative feedbacks due to the item not fitting. Nasty remarks were made by the buyers. None of them even opened a return. We sent messages to all of them asking them to return the item for a full refund. These were simple "does not fit" issues. Ebay refused to remove any of them because the item was not returned. The negatives stayed with us for a year until dropping off. These were the only negs (3) we ever received out of over 20k items sold, all within a short window of time and all for the same reason.
Hi. Thanks im a subscriber. Question please. If i want to be able to deduct half of the refund if a buyer returns something, what settings do i have to have in place ?... 30 day returns accepted and thats all that is required ? Or 30 day returns AND 1 day handling time, etc. ? Thank you. Anybody knowledgeable please reply soon.
Cool video! Nice to see you both! On EBay I offer free returns and have less than 3% returns rate! Sometimes I just let the customer keep the item if they contact me first and send them a replacement if I have one or just refund. I hate seeing message from eBay, approved return request! It's better when the customer contact me first! It's business! Have a great day! Joe Bee from Canada!!!
i’m a begging seller and can’t find my shipping discount under $9 . I just want to de clutter and have a few thousand dollars of stuff already selling . Ready to sell for less .
I hate eBay returns. One time the buyer started the return, but never uploaded the return tracking, I never received the item, never heard from the buyer. Two months later eBay wanted me to refund the buyer. I replied and explained that the buyer never shipped it back. Then eBay said buyer provided tracking info to them, there was an attempt to deliver the item, notice was left which I never received and never picked it up from the post office. It was sent back to the sender. So I had to pay two-way shipping (almost $40, it was a laptop) and I refunded $75 to the buyer and I didn't even get my item back. I lost more than $100 and eBay did nothing to help me.
i don`t have returns because i don`t accept returns, cause i sale electronics never accept returns on electronics, some people buy them to fix their broken laptop and return the item as not working, my main problem right now is usps losing my packages
I dont do returns its everwhere in my listing. What happens a lot of people have buyers remorse. Ive had clothes return to me when people have wore them for photoshoots.
Great Video, Offering returns is definitely good for business my motto is the sales of many outweighs the cost of few returns love watching your videos your all awesome sending love from the UK 😀👍🌈
I think accepting returns on clothes and footwear is a smart business move. Not all brands fit the same. I sell used auto parts so most of my stuff I don't accept returns. I used to but for some reason in that area of eBay. People like to open a claim of broken item. Then send you back there old broken part. I only accept returns on electric parts I can't test. I've learned to sell most stuff that is mechanical. Now if the item arrives physical broken from shipping I'll do a straight refund and recover my loss from USPS. I think each return policy you have should be based off what category your selling in. Like I said in used parts if it was all free returns I'd get nothing but people's old junk back and trust me it's hell proving to eBay it's not what you sent. One more thing! always check your PayPal for people trying to get a refund. I noticed people who are looking to work the system will skip around eBay and go straight to PayPal and request a refund. Most times you won't know unless your always checking your account. Because the person knows if you don't respond back to the PayPal claim after so many days PayPal will approve the refund. Most times you didn't even know the request was open.
fair enough, just keep in mind again a buyer can still open a return even if you have no returns on and sales factually increase if you have a return policy in place so there really is no reason to have them off entirely. We don't offer free returns when we sell auto parts but we do have buyer paid returns on. Hopefully the paypal issues will stop once all sellers have switched to managed payments.
11 years of selling shoes and had Very few guys return shoes... I currently don’t have returns but looking at changing this when I’m not just doing this as just a hobby. I Don’t sell shoes on EBAy it would feel too much like work then.
@@greengiant311 yeah, guys almost never return shoes. I think guys know what they like and what they're getting. Also, they care less about fit and know their size. Ladies, however, are the opposite. Before I stopped selling ladies shoes, it was my highest return category by far. 1 out of 5 would be returned.
Ryan, for free returns I understand you provide a prepaid return shipping label to the buyer. When you do the actual refund, do you refund only the item cost? Or do you refund the item cost as well as the original shipping cost? (So for clarification, do you also refund the cost of the label that the buyer paid to send the item to you?)
Lol don't know how I end up in this video lol probubly you tube knows that I'm buying everything o ebay and want to try selling on ebay some stuff as well 🤣🤣🤣 nice videos guys !!! Wish you all the best !!!
Just wanted to let you know I watched the video where you bolo'd the qn I think you called them. Went to the thrift today and found a ladies pair. Thanks much had I not seen that I would've walked right by them. Thank you for your help.
I want my buyers to be happy so I’m a push over with returns. Give them what they want and they come back to buy more. Have gained many repeat customers this way.
eBay told me today item not as described does not hurt my account as long as eBay doesn’t have to resolve the issue. So if I accepted the return I am fine. I was concerned because you said it does hurt. Can you clarify that?.
Poshmark returns are ludicrous! They allow returns for smell. A buyer didn’t like the smell of my laundry detergent and Poshmark allowed them to return it to me. I blasted them over that with both barrels, but they wouldn’t budge. When I got the return come to find out, she had switched out the shams on my set with used ones of hers. I reported that to Poshmark so they did eventually refund my money
I have been a fulltime reseller on posh fora year now...now if I could only make that fulltime cash! I hv recently started on EBay and loving it! It's a whole different ballgame but so exciting!! I have made 13 sales the past weeks but still hv trouble navigating it. I'm playing around wirj everyday just trying to get my groove down. Any suggestions for this eager new EBayer or any pro tips from two great mentors?
I had no returns and a customer wants to return it no problems. They just open a claim not as described and you say it is you lose every time no the returns turned on dont really help me
I did have no returns on, then last week I had a buyer open a return request stating the Dansko shoes I sent were unauthentic. I have sold hundreds of danskos and NEVER found any that remotely look fake. I also had the exact shoe pulled up on Amazon with the style number and pictures ext.. when I tried to deny the request I found that I had NO choice but to Accept the return. After Reluctantly accepting I them found out that due to COVID the customer now has Almost an entire Month to return the item to me. Its been 15 days and she still hasn't sent the shoes out. I wouldn't care accept I lost $20 in shipping AND my account has come to a slow crawl since the return request was opened. I know its hurting my account and there is nothing I can do about it. Any Advise? P.S I have since turned back on buyer pays returns.
Thats kinda true... I have been on mercari since late 2018 and ive had absolutely no returns. Sounds great however sales are extremely slower than ebay or amazon. As far as free shipping, if a person has a great rating as such as the free returns seller, it doesnt matter to me. Ratings over anything to me. However if i am buying a playstation/xbox or something mainstream and the person has good ratings but its over 200.00 or 500.00 heck yeah, my mental state period feels better when i am assured anything goes south the seller will back me but note if a seller has a " great report card " ( thats what i call ratings & reviews ) they dont want to ruin that so they will usually want you to contact them to work it out. They are not trying to avoid amazon or ebay there integrity want you to contact them first to help you out so sometimes guys its more so ratings & reviews out weigh free returns. I know ppl who buy a lot online and either or they all say they are ratings snobs like if a person has even under a 95% rating they will not purchase from that seller free returns or not. Im glad actually extremely glad you did this vid. Soooo many ppl do unboxing videos, what sold, etc but i want a lets see what got returned today video. Such as this one. Its one of my hicups from selling on ebay & amazon and if i see more videos like this truthfully addressing returns & how many i could become more aware & wrap my brain about returns and it would maybe in the end if i did start on ebay/amazon come to realize returns arent as bad as the gains makes returns ok or do'able because profit can sooth or balm A LOT of things. They say money doesnt bring one happiness & i concur but it brings you a lot of peace of mind or really close to happiness. Thanks again roots. Another great job guys.
You guys are just so darn cute, I can’t even take it 😀 Thanks so much for taking the time to share this. I have buyer pays for returns on all of my items but perhaps I need to re-evaluate. Best of luck reselling the items that will be someone else’s treasure! Liked and shared!
Do you ship your first class items with a return labeled poly bag? If yes, do you recommend it? Thanks and also that pink snap on trucker hat is an incredible find!!
Don’t offer free returns if you sell new clothing and new premium shoes, I turned it on and my returns increased five fold, main reason: I tried it on and decided didn’t want it after all. Since
they want to shop from home they’ll order your items and try them on and return them for any reason. I turned off free returns shortly after that COSTLY MISTAKE. I am serious people don’t offer free returns on expensive clothing
I sell vintage clothing...mostly semi-formal dresses. My concern with free returns is that customers will order the dress for a special event and return it after wearing it for one night. Or just order on a whim and return when they don't like fit. I already get so many questions like "I need this dress for a party in two days, can you guarantee that I'll get it by then?" or "I know the listing says the dress is an XS but I'm a size L, do you think it will fit me?" I worried that the free returns will encourage them to order without even asking these questions because they know they can send it back without any hassle. Companies like Amazon have made things a lot more difficult for small sellers who can't afford to operate like a lending library.
If a buyer opens a case and claims that it's not as described, defective or damaged, eBay will ALWAYS 100% side with the buyer no matter what the facts are in the case and force you to take it back. For example, I had a buyer open a case using the reason was that the product was damaged. Yet he made no mention of it being damaged in the comments he included when opening the case but did say that the expiration date on it was July, 2020 which was shown in the item specifics of the listing (he made this claim in May, 2020 when he opened the case so it wasn't expired when he received it). He also included a photo of the bottle which was in perfect condition to show the date on the bottom. Yet eBay ignored all of the facts of the case and sided with the buyer and said that they have to go by what reason they give when they open the case and they don't know what is in the buyer's head. So I end up wasting $10 on shipping both ways and get a defect. I appealed it and won, but it wasted a lot of my time.
eBay's system is horrible in that when the buyer asks eBay to step in, you can no longer resolve it yourself and again, eBay ALWAYS rules in favor of the buyer. So you may say why don't you just take it back or issue a refund? I always accept responsibility and take it back or issue a refund if it's my fault or not as described. Otherwise I address their concern or complaint and point out that they got EXACTLY what they ordered and they keep the item but don't close the case out. So I have no idea whether or not they are going to ask eBay to step in and I'm left hanging for a month until it automatically closes out. So I would be out a lot of money in refunds as many items that I sell cost more to pay to ship back to me than it would be worth to get back and re-sell and pay for the shipping again.
eBay now thinks that they are Amazon and people now think its their right to change their mind and return any item for any reason and expect the seller to pay shipping both ways. eBay always says that I can report the buyer but most sellers don't take the time to do so. So ultimately eBay is much more interested in keeping an unethical buyer who maybe just joined a week ago, then look at the facts of a case and side with a seller who's been on there since 1999 and has the facts on their side.
If you have eBay's ear, you should tell them that they should allow a seller to resolve the case their self within 24 hours of the buyer asking eBay to step in. If I know that I'm going to have to eat it anyway (after the buyer continues to pursue it) I will do so but I don't want to have to appeal their decisions all the time.
No mater if you have proof the buyer is lying and share it with them, and the buyer has literally 1 review and no proof , they still back the buyers...just happened to me.
will it hurt your seller performance with open case?
@@hustlingnomad-byche1718 Yes, it does.
i had a buyer leave bad FB saying he wanted item A , he bought item B from me very accurately described . ebay took down the bad FB since the buyer outright admitted they bought the wrong item . i had no returns , but I told the buyer send it back , I'll refund ...he opened a case ebay went with the buyer even though ebay knew the buyer was at fault ...good ending to the story seller never sent the item back...but damn ebay outright knew..!
😮💨😮💨😮💨😮💨😮💨😮💨
I switched to free shipping, free returns and my sales doubled. I also stopped thinking about a return adding to my cost of the individual item because it frustrated me. Instead I just budget a set amount per month to cover return postage and relist. As you say I sell so much by offering returns that the returns are really negligible. I also do one day shipping so the discount covers much of the monthly return postage.
Thanks. I have my first return coming back to me this week. Also, because you said many moons ago to offer returns, my sales went up! Great advice.
These guys get me out of bed in morning. I need the positive vibes that Ralli Roots provide for us; I hope they know how much we appreciate them!
~6800 transactions on ebay and less than 25 returns. Like you said it is just the cost of doing business and its really not worth it to get upset about.
Great vid as always ya'll. I don't do returns myself, but I deal mostly in collectibles and non-sized items. If they don't know what they are buying from the pics and description they shouldn't be buying it! Also, your smile is looking better than ever Allie!
Thank you! Only a few more months of the invisalign, and then a lifetime sleeping with a mouthpiece but at least my TMJ is mostly gone😅
I've been in the game since mid February and got my first return this week. I have buyer-paid returns on. It was a NWT $11 polyester scarf, she said the quality wasn't what she expected so she changed her mind. She paid $4.50 shipping both ways. Sometimes human beings confuse me! lol She paid almost as much in shipping as she had into the item. My RR bag and I are heading out to my local habitat restore today for a $1 clothes sale! :)
I stopped free returns because I don’t sell enough to do that. I was getting crazy amounts of returns and now I haven’t had any returns in months. Go figure.
You guys are honest, good people and your videos have value. Love you guys. I am always praying you get more subscribers.
You need to report all bad buyers to Ebay so it would protect the Ebay sellers
Nice video, I used to not do returns and still had good numbers I only turned them on cause of too much bs from certain buyers and them just opening a case anyways even when they just changed their mind about a item. Honestly my numbers didn’t change much when turning on returns but least I don’t get burned on paying shipping twice and dealing with people opening cases. There is absolutely no protection for sellers, buyers will always win so might as well try to lower my loses
7:05 Bro... get a boxcutter...there's no returns on adult teeth just expensive replacements lol
Right!! We have several, he does it to watch me cringe. thank you!
This was a helpful video. I appreciate your advice and knowledge! I am a newer ebay seller and I recently changed my refund policy based on your advice. I decided that 30 day refunds, buyer paid, no refunds on makeup would be best for me right now since I'm new and have about 40 items right now. Thank you for your transparency and your shared knowledge!
Yes, I have decided to go with mostly men's clothing as well
"Item Not As Described" - can be truth or fiction. Buyers use it as a form of extortion......
ebay does not back sellers. I had a buyer send back an empty box and ebay sided with the buyer. 🤬
Kimberly danggg
I find that when you call eBay, they will side with you more over the phone than through email or messages.
I have heard too that you either have to call or go to the message boards and you will get more help there with issues like this.
Always record returns as soon as you open them so you have back up evidence on the scam
It’s so weird because I do NO returns and I do just fine. I’ve literally had in the 7 months of reselling maybe 4 returns tops. I have no returns on my items , but when people reach out to me about the item and something is wrong with the item or the item is Not as described, I do return the item. Also my business isn’t as big as your All’s business either. Idk yeah you all are VERY successful and it’s seems to work for you but also this seems to work for me as a reseller. BUT.... I’m going to set my items as free returns for maybe a month or two to test it out and see if that really helps sales. Always good to try and do trial and error for your own business. I feel this works for you all because your business is HUGE compared to my 500 listing store . Your probably right and I guess we’ll see when we try it out. Anyways keep up the content. Love it !
definitely not saying you won't get sales with no returns on, but I am definitely saying you'll get more sales if you offer returns :) always good to test, you're right :)
RALLI ROOTS I’m proud so see you alls progression and success as resellers over the years. It’s fun to watch and see it all unfold from the outside looking in so just wanted to say I’m proud of you all and thank you all for all the advice you give us daily, weekly whatsoever . Hahah thanks ! :)
@@stlouie67 So any results from this experiment so far 30 days later?
Angel Velez Hello, so I took all my Newest items and many of the other items Not ALL bit it seems as if sales have been steady for sure. Most new items seem to work better with free shipping and Free returns . Most likely depending on the item of course I will include the shipping cost into the price of the item and do free shipping for sure from here on out. As far as Used resellable items depending on the condition of the item will determine if I do free returns or not. Any retail arbitrage items that are New will always get free ship and free returns from here on out for sure.
This year has been horrible for returns. There are so many people out there abusing returns. I just had a person complain that they was a crinkle in the cellophane of a video game. Not only did eBay refund them they didn't make them send the product back to me. It's getting bad. I just had another return where I sold a rare game case and manual to a customer who said that the game wasn't in said case. That they did not recall seeing it in the description. Folks, that was the description game manual in case only no game in parentheses. It's fatiguing and it's getting worse!
"It's not worth fighting" when you sell on hundreds of thousands of dollars! When it's a small seller where every $10/$20 counts it's a big deal! ebay doesn't back up sellers at all! I am mostly selling used pre-owned clothing. Having 30 days return policy on pre-owned items is like saying "You can rent an item, wear it, use it, abuse it and I'll return it for full refund". Like visit real companies like JohnnyWas! When they do a markdown on an item, it automatically becomes "FINAL SALE" you buy it and that's it! They don't care if it doesn't fit or not! You are stuck with it and they are in business and doing very well! Why mega million companies have "FINAL SALE" and no returns and still do great and ebay forces returns on small sellers! Imagine if you had 28 returns instead of 7, I bet then you'd be fighting them and you would not be saying "it's ok".....
Looks like eBay isn’t the right platform for you then. Maybe find one that doesn’t offer returns
What do you do if a return has been damaged by the buyer? Do you still refund even though you can't resell it and the buyer was deceitful? Do you ship it back to thme at your cost and tell them you won't refund? TYSM
Roekinn yea that would be good to know
I just had this happen. I offered a partial refund, as USPS had damaged the item by mishandling it. Waiting on a response. It sucks being held liable for shipping when damages occur
Until a seller scales up to “Ralli Status” ... offering returns but buyer pays the return postage... I’m a sponge down here in Tx and appreciate yalls time. 👍
Thank you for sharing this information. I am still a new seller so when I get a return I get nervous, but you have put my mind at ease! Thank you for all your helpful information!
OH I got my RALLI ROOTS BAG.. LOVE IT!!! Thank you Allie your design is awesome...awesome product.. ❤️❤️🍷 I salute you!
I'm a believer as sold as it is pictured. That's why there are pictures lol
I think also in my opinion in the returns is that a lot of people who are buyers don’t read the description they are not reading what they are buying I have had 3 to 5 returns in month this year when last year I only had 7 returns all year long I think sometimes some of these people abuse the return policy now I’m not saying all people are doing this but there is some people that are but we can punished us resellers for the buyers not read what they are buying but I still try to sell at least 50 items in a month still growing little by little
Your videos are always helpful and incredible thank you!!
I will put as is in my description for now on
Do u have free returns or paid returns.. I sell cheaper items so offering free returns will leavr me considerable in debt even if it sells again
we do both depending on the size of the items, covered it in this video :)
JpFlips: I dont currently offer returns but I will now. The only thing I'm afraid of is, what if you sell something new Factory Sealed. And the buyer opens and it doesnt work. For ex: i sold a sealed perfume but the sprayer was defective. So I was down $70.
Factory Sealed items can be defective. The item could easily be used and then reshrinkwrapped. Or an item with a rubber part could melt from being stored in too hot of an environment, all while still being factory sealed. If you're not sure, break the factory seal, test the item, then sell as open-box. Or sell as "new, sealed" but be willing to accept returns on it.
145k you guys are killing it!!!! Keep up the good work. The little guys appreciate the great content.
Philly Picker thank you!!!! 😊
Thanks for sharing. We avg about 3% returns. Just like pot holes are part of roads, returns are a part of selling.
Dang! I hate returns. But it happens. Thanks for the honest and refreshing perspective.👍🥇
I did not know there was a buyer paid returns option. I will definitely look into it
As a buyer, I will never buy from a seller that doesn't honor returns again. I just bought a semi-expensive silver bracelet. Received it, it was too small. Notified seller to return; no communication, he just denied it. Left negative feedback re communication; Ebay removed it. I was not a happy buyer, but lesson learned.
I see people grabbing up those old shoes at the Goodwill Outlet and always wondered what they did with them.
I agree I would pay a little more knowing I can return item .That is how I buy everything I buy .
Returns are part of the business ,some times they find the item cheaper from another seller.So they return it
I would buy from a seller that offers returns than from someone that does not. Hey guy another great video like always thumbs up to you.
I do not offer returns, it really does not effect my sales on the type of items I sell. I do not sell clothing
I can't turn returns on. I mostly sell old video games. I can't have a bunch of people play games for free.
I had a buyer purchase a pair of rare adidas shoes, destroyed them, and returned them 28 days later 😡
Their No returns option for sellers is basically not respected by ebay. And that little slip of paper in the box for me is soo annoying . Like know its a return i can see the tracking number and the item and the customer name !! I dont need more garbage !
These couple are very helpful they make helpful video
They deserve 1 million subscriber
I LOVE Allison's shirt! Buyers ship very carelessly, sometimes and send the seller a damage surprise.
We appreciate you both taking the time to not only show the good but the hurdles and obstacles that arise and how to overcome them 😊
Eric and Jojo
It doesn't matter if you accept returns or not. Ebay makes you accept them. Plus. for a small seller like me the returns kill me. It's hard to make up the cost of returns.
I'm getting way too many returns that are just sheer buyers remorse, buyers claiming the product is defective when it's not which affects my seller rating. I don't offer returns at all especially with the pandemic. Ebay forces me to take the return, therefore I've moved to other platforms that don't have such a huge return window and decreased my listings significantly especially now with Ebay's split with PayPal and implementation of managed payments.
They should just take away the option not to accept returns. It would just be better for everyone in the long run from all perspectives.
I agree
How does international sales/Returns work if you do free returns????
Beware! A benefit of free return shipping is ebay will remove negative feedbacks after the item is returned. Over the past 2 years we received 3 negative feedbacks due to the item not fitting. Nasty remarks were made by the buyers. None of them even opened a return. We sent messages to all of them asking them to return the item for a full refund. These were simple "does not fit" issues. Ebay refused to remove any of them because the item was not returned. The negatives stayed with us for a year until dropping off. These were the only negs (3) we ever received out of over 20k items sold, all within a short window of time and all for the same reason.
Hi.
Thanks im a subscriber.
Question please.
If i want to be able to deduct half of the refund if a buyer returns something, what settings do i have to have in place ?...
30 day returns accepted and thats all that is required ? Or
30 day returns AND 1 day handling time, etc. ?
Thank you.
Anybody knowledgeable please reply soon.
What if your ebay account is not letting you post because of the returns and canceling orders to much
What do you do?
Cool video! Nice to see you both! On EBay I offer free returns and have less than 3% returns rate! Sometimes I just let the customer keep the item if they contact me first and send them a replacement if I have one or just refund. I hate seeing message from eBay, approved return request! It's better when the customer contact me first! It's business! Have a great day! Joe Bee from Canada!!!
These videos are for beginners and not really for the sellers who have been around on ebay.
👌🏻
i’m a begging seller and can’t find my shipping discount under $9 . I just want to de clutter and have a few thousand dollars of stuff already selling . Ready to sell for less .
Where does ebay returns go when a customer returns and item? Does it goes to the sellers address or to the eBay warehouse, that’s what I want to know?
back to the original shipper
I hate eBay returns. One time the buyer started the return, but never uploaded the return tracking, I never received the item, never heard from the buyer. Two months later eBay wanted me to refund the buyer. I replied and explained that the buyer never shipped it back. Then eBay said buyer provided tracking info to them, there was an attempt to deliver the item, notice was left which I never received and never picked it up from the post office. It was sent back to the sender. So I had to pay two-way shipping (almost $40, it was a laptop) and I refunded $75 to the buyer and I didn't even get my item back. I lost more than $100 and eBay did nothing to help me.
Very helpful information, I like the pivot in content you talked about making. A+
i don`t have returns because i don`t accept returns, cause i sale electronics never accept returns on electronics, some people buy them to fix their broken laptop and return the item as not working, my main problem right now is usps losing my packages
Those swim trunks get returned because their sizing is goofy af and the name is, well...misleading lol.
I dont do returns its everwhere in my listing. What happens a lot of people have buyers remorse. Ive had clothes return to me when people have wore them for photoshoots.
Returns do suck. Sometimes I manage to convince to buyer to do a partial refund in order to save the hassle of returning it. 🤷♂️
Always put myself in a consumer's shoes because I'm a consumer as well
Great Video, Offering returns is definitely good for business my motto is the sales of many outweighs the cost of few returns love watching your videos your all awesome sending love from the UK 😀👍🌈
I think accepting returns on clothes and footwear is a smart business move. Not all brands fit the same. I sell used auto parts so most of my stuff I don't accept returns. I used to but for some reason in that area of eBay. People like to open a claim of broken item. Then send you back there old broken part. I only accept returns on electric parts I can't test. I've learned to sell most stuff that is mechanical. Now if the item arrives physical broken from shipping I'll do a straight refund and recover my loss from USPS. I think each return policy you have should be based off what category your selling in. Like I said in used parts if it was all free returns I'd get nothing but people's old junk back and trust me it's hell proving to eBay it's not what you sent. One more thing! always check your PayPal for people trying to get a refund. I noticed people who are looking to work the system will skip around eBay and go straight to PayPal and request a refund. Most times you won't know unless your always checking your account. Because the person knows if you don't respond back to the PayPal claim after so many days PayPal will approve the refund. Most times you didn't even know the request was open.
fair enough, just keep in mind again a buyer can still open a return even if you have no returns on and sales factually increase if you have a return policy in place so there really is no reason to have them off entirely. We don't offer free returns when we sell auto parts but we do have buyer paid returns on. Hopefully the paypal issues will stop once all sellers have switched to managed payments.
Free returns on do you always give back all shipping fee? When do you Not refund shipping to the buyer? Thanks...give examples please
Happy to see Alli. Ryan's mug getting boring. Hahahahahaha. Need a Alli and Calli in the morning
So I'm not the only one who enjoys a new video with coffee to start the day I see :)
When I switched to free returns the one change I made in addition to that is I stopped selling women's shoes
11 years of selling shoes and had Very few guys return shoes... I currently don’t have returns but looking at changing this when I’m not just doing this as just a hobby. I Don’t sell shoes on EBAy it would feel too much like work then.
@@greengiant311 yeah, guys almost never return shoes. I think guys know what they like and what they're getting. Also, they care less about fit and know their size. Ladies, however, are the opposite. Before I stopped selling ladies shoes, it was my highest return category by far. 1 out of 5 would be returned.
Ryan, for free returns I understand you provide a prepaid return shipping label to the buyer. When you do the actual refund, do you refund only the item cost? Or do you refund the item cost as well as the original shipping cost? (So for clarification, do you also refund the cost of the label that the buyer paid to send the item to you?)
What do you usually do when somebody read turns an item because it looks damage but they want it back if it's not damage?
Even though you have no returns, eBay will force you to accept returns
I just refund people most of the time let it go and take the hit. I don’t expect it back it cost prohibitive
Lol don't know how I end up in this video lol probubly you tube knows that I'm buying everything o ebay and want to try selling on ebay some stuff as well 🤣🤣🤣 nice videos guys !!! Wish you all the best !!!
So if I sell a shirt brand new with tags and it comes back without the tags on it would you take 50% off the price I just had that happen
If it was returned for fit yes
Thanks I will deduct 50% then thanks
Hello. What about if someone request return after 1 month?
Just wanted to let you know I watched the video where you bolo'd the qn I think you called them. Went to the thrift today and found a ladies pair. Thanks much had I not seen that I would've walked right by them. Thank you for your help.
I want my buyers to be happy so I’m a push over with returns. Give them what they want and they come back to buy more. Have gained many repeat customers this way.
That’s just good customer service :)
eBay told me today item not as described does not hurt my account as long as eBay doesn’t have to resolve the issue. So if I accepted the return I am fine. I was concerned because you said it does hurt. Can you clarify that?.
Only if you have no returns on and a buyer opens up a case as not as described, but yes, only if the case is closed with ebay having to step in.
Hi I hear that the USPS is not accepting claims on items broken during shipping. Is that true?
Poshmark returns are ludicrous! They allow returns for smell. A buyer didn’t like the smell of my laundry detergent and Poshmark allowed them to return it to me. I blasted them over that with both barrels, but they wouldn’t budge. When I got the return come to find out, she had switched out the shams on my set with used ones of hers. I reported that to Poshmark so they did eventually refund my money
I have been a fulltime reseller on posh fora year now...now if I could only make that fulltime cash! I hv recently started on EBay and loving it! It's a whole different ballgame but so exciting!! I have made 13 sales the past weeks but still hv trouble navigating it. I'm playing around wirj everyday just trying to get my groove down. Any suggestions for this eager new EBayer or any pro tips from two great mentors?
I had no returns and a customer wants to return it no problems. They just open a claim not as described and you say it is you lose every time no the returns turned on dont really help me
Hence why I said it makes no sense to have no returns on :)
Its ok to take it back as long they send you the same items, great video guys
You look a little stressed out here bro , sending you lots of love and hugs my brotha
Thank you for the love :)
I got my tie die Ralli Roots bag yesterday it's bigger then it looks I love it I can fit so much you did a great job on it Alli❤
yay!!! thank you :):)
I did have no returns on, then last week I had a buyer open a return request stating the Dansko shoes I sent were unauthentic. I have sold hundreds of danskos and NEVER found any that remotely look fake. I also had the exact shoe pulled up on Amazon with the style number and pictures ext.. when I tried to deny the request I found that I had NO choice but to Accept the return.
After Reluctantly accepting I them found out that due to COVID the customer now has Almost an entire Month to return the item to me. Its been 15 days and she still hasn't sent the shoes out.
I wouldn't care accept I lost $20 in shipping AND my account has come to a slow crawl since the return request was opened. I know its hurting my account and there is nothing I can do about it.
Any Advise? P.S I have since turned back on buyer pays returns.
Did that person return your item using first class on a priority mail box? 🤦♂️🤦♂️
Thanks guys good video 😊
People should buy what they need
Thats kinda true... I have been on mercari since late 2018 and ive had absolutely no returns. Sounds great however sales are extremely slower than ebay or amazon. As far as free shipping, if a person has a great rating as such as the free returns seller, it doesnt matter to me. Ratings over anything to me. However if i am buying a playstation/xbox or something mainstream and the person has good ratings but its over 200.00 or 500.00 heck yeah, my mental state period feels better when i am assured anything goes south the seller will back me but note if a seller has a " great report card " ( thats what i call ratings & reviews ) they dont want to ruin that so they will usually want you to contact them to work it out. They are not trying to avoid amazon or ebay there integrity want you to contact them first to help you out so sometimes guys its more so ratings & reviews out weigh free returns. I know ppl who buy a lot online and either or they all say they are ratings snobs like if a person has even under a 95% rating they will not purchase from that seller free returns or not. Im glad actually extremely glad you did this vid. Soooo many ppl do unboxing videos, what sold, etc but i want a lets see what got returned today video. Such as this one. Its one of my hicups from selling on ebay & amazon and if i see more videos like this truthfully addressing returns & how many i could become more aware & wrap my brain about returns and it would maybe in the end if i did start on ebay/amazon come to realize returns arent as bad as the gains makes returns ok or do'able because profit can sooth or balm A LOT of things. They say money doesnt bring one happiness & i concur but it brings you a lot of peace of mind or really close to happiness. Thanks again roots. Another great job guys.
Great info guys, now in days no biting tape off 🤙
I'm interested in your hat
How can I buy your hat?
are 30 days returns started on the transaction date or the date the item was delivered?? thx guys
if the buyer knows their shoe size and they know what size the shoe is, how and why would you take them back
Because we get more sales by offering free returns. Part of business
You guys are just so darn cute, I can’t even take it 😀 Thanks so much for taking the time to share this. I have buyer pays for returns on all of my items but perhaps I need to re-evaluate. Best of luck reselling the items that will be someone else’s treasure! Liked and shared!
Can you count Shipping for returns as a business expense when your filing your taxes?
Yes
Looking forward to the future hat video! I sell anything but hats are my fastest, highest volume item.
Do you ship your first class items with a return labeled poly bag? If yes, do you recommend it? Thanks and also that pink snap on trucker hat is an incredible find!!
No, it’s up to the buyer to repackage and ship the item back
He’s right as a guy, I’m terrible at returning items. My gf is waaayy better at returns lol
What clothing brands sell fast on eBay?
search "ralli roots what sold" on youtube, we have 60+ videos showing you brands that sell fast