Let your customers connect with you from various instant messaging channels - Zoho SalesIQ

Connect with your customers via instant messaging and social media channels like WhatsApp, Facebook, Instagram, and Telegram directly from SalesIQ.
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[@ZorzStudios]

Thank you for the wonderful presentation. I appreciate the time you guys put into this detailed walk-through! This is sooo exciting! I initially had some issues with connecting the IM channels but reset them during the Zoholics meeting in Jersey City last week and can't wait to try them again! Just love your goal of unifying all the major social channels under one support roof. You rock, guys!

[@ZohoSalesIQ]

We are glad you found it helpful! As a new update, we have supported SalesIQ Chatbot (Zobot) in IM channels as well. Know more here - help.zoho.com/portal/en/community/topic/zobot-for-facebook-instagram-and-whatsapp-is-live-now-25-4-2023

[@mathivanangovindan2220]

It is a very effective way to communicate with our customers via social media channels thank you for the simple and precise explanation 🙏
Where is the link to request for the beta version of whatsApp?

[@ZohoSalesIQ]

Hi Mathivanan,
The native WhatsApp integration is already live to all users. Please refer this help guide to know more about it - help.zoho.com/portal/en/kb/salesiq-2-0/for-administrators/channels/articles/whatsapp-channel-integration

[@jfbaro2]

Can I have all messages sent by my customers in CRM? So I can have a 360 degree view of customer and all interactions (Instagram DM, FB Messenger, WhatsApp, Email, Chat, etc)?

[@ZohoSalesIQ]

Hi Jean,
You can manage the messages from Facebook, email, and WhatsApp in CRM. But, the chats from SalesIQ and Instagram are yet to be supported in CRM.
However, if you're using SalesIQ for all your communications, you can set the chat transcripts to be sent to CRM automatically. This way, it would be easy for you to handle all the interactions in one place.
To know more, visit our help guide - help.zoho.com/portal/en/kb/salesiq-2-0/integration-guides/zoho-apps/articles/zohocrminsalesiq#Attach_Chat_Transcripts_automatically
If you have any question, please feel free to write us at [[e-mail]]. We will be happy to help you.