Building Your Message - Focus on audience needs rather than personal expertise - Show direct impact on listeners' lives and goals - Start by identifying audience concerns before crafting message Speaking with Impact - Use strategic pauses and measured pace - Maintain confident body language and natural movement - Channel nervousness positively through preparation - Stay authentic while adapting to context Writing for Results - Lead with purpose and key points - Use clear structure: short paragraphs, headings, white space - Pay attention to digital tone without verbal cues - Review from reader's perspective - Keep emails focused with specific subject lines Navigating Context - Adapt style for one-on-one vs group settings - Create safe space for sensitive discussions - Ensure all voices contribute in groups - Handle virtual communication with clear agendas - Consider cultural norms and power dynamics Communication Leadership - Model excellence and create psychological safety - Practice active listening and encourage feedback - Set clear boundaries while remaining available - Establish guidelines for digital communication - Build trust through consistent words and actions Facilitation - Start with clear goals and timeframes - Create environment for innovation - Manage dominant voices while including quieter ones - Document discussions and follow up - Read room dynamics and adjust approach
00:17 Building your message 02:58 Speaking with impact 05:40 Writing for results 08:47 Navigating context 11:56 Communication in leadership 15:01 Facilitating success
Building Your Message
- Focus on audience needs rather than personal expertise
- Show direct impact on listeners' lives and goals
- Start by identifying audience concerns before crafting message
Speaking with Impact
- Use strategic pauses and measured pace
- Maintain confident body language and natural movement
- Channel nervousness positively through preparation
- Stay authentic while adapting to context
Writing for Results
- Lead with purpose and key points
- Use clear structure: short paragraphs, headings, white space
- Pay attention to digital tone without verbal cues
- Review from reader's perspective
- Keep emails focused with specific subject lines
Navigating Context
- Adapt style for one-on-one vs group settings
- Create safe space for sensitive discussions
- Ensure all voices contribute in groups
- Handle virtual communication with clear agendas
- Consider cultural norms and power dynamics
Communication Leadership
- Model excellence and create psychological safety
- Practice active listening and encourage feedback
- Set clear boundaries while remaining available
- Establish guidelines for digital communication
- Build trust through consistent words and actions
Facilitation
- Start with clear goals and timeframes
- Create environment for innovation
- Manage dominant voices while including quieter ones
- Document discussions and follow up
- Read room dynamics and adjust approach
00:17 Building your message
02:58 Speaking with impact
05:40 Writing for results
08:47 Navigating context
11:56 Communication in leadership
15:01 Facilitating success