Make Service Profitable | LDS Pro #6
ฝัง
- เผยแพร่เมื่อ 28 ก.ย. 2024
- Some dive shops think of servicing gear as a chore, not as a way to build customer satisfaction. Alec shares how to make servicing customers gear profitable for you and benefits the diver so they want to come back.
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Thank you👍
You are very welcome.
A
Really interesting video (from Joe Diver's perspective). It's interesting that in my 40 yrs of diving I've never seen my LDS's offer or suggest an annual service on a BC. I think I'm better than most at doing a thorough fill and rinse in a garbage can full of fresh water after trips but like you I've seen plenty of other divers' power inflators fail. Question: I have AquaLung regs and BC but an Oceanic air-integrated console computer; none of my LDS's are dealers for both brands. Is that a situation where if you weren't an Oceanic dealer would you refuse to look at the computer and replace the battery when I drop the rig off for the reg annuals?
Good question as many divers have mixed brands but does your LDS service them properly? The reg and 1st stage are key as getting manufacturer parts kits is essential for service. Thinks like BCD's and consoles are mostly o-rings and cleaning swivels which are easy to obtain. Next service as if you can watch the LDS service your gear. Say little but observe; where did the parts come from, was it fully disassembled, cleaned, inspected then assembled? Were HP gauges pressure checked after service? BCD's filled and left for a few minutes to ensure no leaks. These are steps that take extra time from the minimum but show professional care just as if every service was their own gear.
Hope these tips help and keep on diving young kid.
A
😎👍🇵🇭🤿! Always good to hear from you 👍
Thank you. Hope this new topic is of interest.
A
People think little things don't matter, but they really do, I remember when I went to buy my first mask and dive boots, owner of stor have me his recomandation and he said "here, try this scubapro boot its cheeper than fourth element, but its still very good" so it sounded like he cared about me as costumer and I came back.
Ofc after years now I know him and I know he tries to take some extra money from me like "let me show you this new aluminium spool" 😂, but thats normal for any store
Very true but glad you have a store to help you select the right gear.
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I learned and I mostly do the service myself for many reasons, the first one is a bad experience with a LDS and many automotive rebuilding shops, second is that I always like learning and perfecting a practice and finally, I fear botched jobs, that happened too frequently to not taking it in account.
For sure, on any buiseness, where involved, the service department is a major profit source as any equipment of any kind needs one day or another to be serviced or rebuilt to deliver its performance.
very good topic
very good video
Thank you Jacques, lots of comments (public and private) on this subject.
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I am very unhappy with the dive shop. I was using when it comes to regulator servicing. At this particular shop it is an upcharge to have them verify the accuracy of your depth gauge. Ultrasonic cleaning is not something they will do unless requested. It's just a nickel dime the consumer every way they can. So I stopped using them and found another shop.
Glad you made a change for a better shop. Maybe send them this video to watch and learn something important.
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