Wooooo I remember getting my credit wrecked by them, they were using the interest accrued to open new loan accounts with new number and interest rate of their own. Paid around 120k on a 80k principal, but still owed 100k after paying on it for 7 years
I've always thought... If you're a manager, and you can't tell whether your employees are working without spying on their mouse/keyboard movements, something else is seriously wrong. Don't they have tasks? Deliverables? How do you gauge their performance? You really need software to tell you whether they're working? That means either the employees job is pointless or you're a bad manager.
As funny as it is to imagine managers can't/don't check productivity the reality is worse. If they see you produce 100% 120% etc with 20% downtime they always try to remove that down time imagining it will get them 20% more productivity. Regardless of your raw numbers, in comparison to peers, or anything. It's a common belief in the back of every manager's mind. The only real defense against it seems be be having "real" urgent or regulated work. So they can't try to run everyone at 110% for 100% of the time. Even then hospitals still do it.
The issue being most of the time your "deliverables" in a lot of industries are actually EXCESS work, not what is your job description, a lot of these companies just have people who's job is to do nothing, and then get mad when... lo and behold, they do nothing. Frankly at that point I would sue them for unlawful dismissal (it's not my fault, that you job description for me, requires me to do nothing)
The other issue here is the concept of "a fair days work" is dead. It's no longer enough the company get their monies worth from an employee for that day, they want to squeeze every single drop of sweat from them. I understand you want employees to be productive and get a return on what you pay them, but God forbid you talk to someone for 3 minutes in the hallway or use the bathroom. They want to load you down with some many duties and side jobs that literally every single day is hectic and has more work than you can possible do. How many times over the last 20 years have seen someone quit or get fired, but no one is hired to replace them? Their work is just redistributed among the remaining staff. This is why so many people are burnout and hate their jobs.
It's pretty rich to hear Wells Fargo say they won't tolerate unethical behavior. What about all those bank accounts that got opened by employees without the customer's knowledge? They were OK with that until they got caught.
Wells screwed me over big time when they bought my mortgage from another bank and lost payments. Even a branch manager couldn't it out why I had receipt's for on time payments but they never showed up
If you're going to use a mouse tickler or other methods of faking work, open task manager as administrator to find and rename the "bossware" software files.
Why is Wells Fargo always in the center of these things? If you track the history behind all the ridiculous banking regulations, guaranteed Wells Fargo is a major reason.
Makes you wonder why the hell Wells Fargo still exists. You'd think they go "Hm. Wells Fargo has dones a lot of insane shit. And there are other banks. Why don't we just take care of the problem and force them to shut down?"
Bank of America... 2001-2008 they got pretty much every new recruit to the US *MILITARY* to sign up for direct deposit. The bank then started processing all debts before deposits, as soon as your account runs out, they'd hit the first overdraft charge, the very next transaction would add an "extended overdraft charge" for the first transaction. Every transaction after that chalked up $70 in fees for the bank. Never mind you were there in person at opening and have the deposit receipt for $100k going into your account, you were broke when that stop for gas and morning coffee you got after leaving the bank gets processed first.
@@nunyabidness674 I’d just turn that nonsense off and leave an extra reserve of cash at the end of each month to hold me over until the deposit hits. I’d rather my card decline at the store or pump than be charged $70 on top of going into the red
@@nunyabidness674 One rule I followed when in the Navy was never do business with any service or merchant doing heavy promotions or using pressure tactics. This included BofA as an example. I also NEVER went into merchants within a three or so block radius of the base because so many of them were there for the express purpose of cheating the inexperienced enlisted man out of their money. One exception was a LOCAL bank that happened to have a branch on our base. By local I mean they had two branches and my checking account number had five digits. They proved trustworthy.
@@venalleader2909Actually not everyone uses a computer at work. I don’t. At all. Also can you provide any evidence that productivity is suffering? I’ve seen research suggesting people who work from home are just as productive than their office counterparts.
We had a guy who would sit at his desk and put his head down on his arms and nap. When someone walked in, he would sit up and say amen. The bosses would not touch that with a ten foot pole. LOL
@stevebabiak6997 Oh, no... I'm reminded of something an old professor related to his class. You're talking about someone creating individual functions for what should be single lines in a defined function... and they just call each other in order, piecemeal, aren't you? Like someone stomping on a bag of instant ramen. Everything is still in there, but tracing a single noodle is going to be heck. ...And if you are paid by the bits of noodle, you will be paid more. _but at what cost?!!_
@@morsemurraidh1314 - even worse, they write their own versions of functions that are already built into the system libraries. They write multi line comments where comments count. There are many other ways to abuse that metric.
Wells Fargo- the bank that was caught setting up fake accounts in the commission of a federal crime is concerned with employee work fraud. Seems like this would enhance their qualifications. In any case, fluffing numbers come at the expense of their credibility.
In my corporate job.. it was amazing how much time upper level managers spent planning their lunch orders and travel plans, meanwhile my 15 minute breaks were monitored down to the second.
Completely normal, those people are disgusting bullies who don’t do any work at all so they make the workers life’s hell to present something to the Cxx billionaires. It’s just inhumane what happens in todays work culture!
Horrible inept crooked management. They spent so long floating on the tide of negative interest rates that they aren't even really a bank. They don't even know what those people actually do.
That served as a reminder to me. A local bank created a policy of paper statements being mailed gets a fee, except if the customer is over age 64. I am a few months shy of 65, and was charged that fee for my paper statements. And complained. Fees were reversed on my account. I got a phone from their compliance officer, explaining that they implemented this policy by giving those already 65 the benefit of no fees, and the implementation was considered acceptable to them. But they didn’t change the implementation of this policy, hence others who are over 64 by as little as one day fall short of avoiding that fee for paper statements, even though the wording of the policy clearly indicates they should not incur this fee. In that phone call, I questioned the math skills of that compliance officer, by asking whether 64 years and one day is older than 64 years - and my wife was laughing hysterically hearing my side of the conversation.
@@YeshuaKingMessiah - my story about fees was actually from a local credit union, so I will be reporting their bad behavior to the state department of banking and the NCUA.
@@stevebabiak6997 Is that a math problem or a language problem? If someone asked how old you were, did you answer 64 years and this many days, or did you answer 64 years old? Also, based on your interpretation of the policy, “over 64” would mean a person didn’t qualify until the day after their 64th birthday. This is why semantics matters. Their policy should’ve been written to indicate “65 and older”.
My daughter worked for WF many years ago (before the story broke about what they were doing). She said there were high pressure meetings by managers, to the tellers, to 'sell' products to people. More than just 'try to sell products', it was more along the lines of 'here's your stats, you're not doing your job b/c you're not 'selling products'. She refused to do like her some of her co-workers, creating things that didn't exist, and for her honesty she got constant pressure from managers. She had a good reputation as an employee, and was well liked by customers for her helpfulness, but sadly those things don't count to WF, only the metrics. Thankfully she left the banking industry for another less stressful job field.
Yup, welcome to working in said fields. Had the same issue with working in the service industry for phones. Well received by customers, do your job relatively well. Gotta meet these ridiculous metrics, even when the economy is in a serious downturn.
I hate the way companies mix customer service with sales. These are two complimentary roles. Younger generations don't respond to the old sales tactics, millennials and under and repulsed by them. The answer is NOT to fist sales into every single role with any customer faces aspect. This is how you end up with a shit public image. Customer service fills other vitals roles, roles that need to be lightyears away from sales. Customers need subject matter experts and tech support assistance, not sales pitches. Good customer service teams are vital for loss prevention, as well. Stores keep automating shit and acting surprised when shoplifting goes up. Sorry, but an aware store team out on the floor will do more for your risk management than an LP officers by the door or surveillance cameras pointed mostly at the cash wrap.
@@cajunguy6502 Too true. My small, regional bank was doing this several years ago. Every time I went into the branch to make a deposit, the teller would try to talk me into opening another account. I had no need for another account, and it's not like if I had three accounts instead of two I would magically have more money to entrust to that bank. It just made no sense whatsoever, but it was obvious that the powers that be were pushing the tellers to "sell" new accounts. It's just stupid -- they're only shuffling around money they already had. What they needed to do was to attract customers from OTHER banks, and to do that they would need to offer something the other banks weren't offering. Somehow, the senior management management couldn't grasp that simple fact.
I use a mouse jiggler. Otherwise the computer shows you as idle. But often I am sorting out paperwork on a table next to my desk and am not actually idle. I’m just not operating the computer for that time. I have to study schematics and organize work over lots of different documents on physical paper and folders.
Exactly. My job requires a lot of critical thinking and troubleshooting. I'm often doing that away from my desk, thinking of out of the box solutions to resolve issues. Sometimes I might even go run an errand to separate my mind from the problem to get a new perspective. It's impractical to measure my productivity by my screen time.
I was terminated by Bank of America in Ft Worth, Texas, for not opening enough new accounts. I was yearly required to sign documents about truth and accountability. Coworkers were opening new accounts for customers that did not ask for them to keep their jobs. I was honest and above board and I was terminated two weeks after my 15th anniversary. I didn't even get my anniversary gift. It saved my life getting out of that toxic work environment
They weren't faking work, they were faking "productivity" which, in the modern day, has become disassociated from any actual work performed, but reflects how well one gives the appearance of doing work. Notably, there were no other metrics by which they could measure these people's work or management would have cited that.
I imagine it doesn't happened everyday. I imagine there is critical work thay gets done on time, but it's probably thay last couple of hours on a friday
@@RipliWitani if that's true then why would they not be assigned more work? I have heard of mouse jigglers being used for people that are productive. Simply because their management put an unreasonable bar on mouse activity.
@@RipliWitani if they were able to do this, it means the managers were terrible in the first place because they had zero sense of how hard anything actually is.
Agree. I was reading a Reddit thread about people quitting and one person wrote that they worked from home for Google and hated their job so they decided to just quit. Literally stop logging on, communicating etc. they said it took Google 3 months before they noticed. I just can’t imagine!
I liked when people were working from home. They seemed more relaxed over the phone and the organic back ground noises made for a more interesting phone call. Now all you hear in the background is the cracking of whips and the sobbing of oppressed workers.
The year was 1980. I worked at a DataPoint programming shop. One of the programmers came up with a multiple player computer game. If you hit a certain key the screen changed to computer code. Someone looking over your shoulder would never know the difference. 🎉
@@BlackJesus8463 management will set goals and still be disappointed when you don't remain busy after completing them. I've seen it in every job I've ever worked
Wells Fargo - when I went to close my home equity line they tried to claim a whole series of things - all of them were illegal - like I had to pay a fee for early closing. I'd say "but that would be illegal" - jump up talks to boss "oh oh misunderstanding ..." My only regret is that I didn't report it.
I worked IT at several hospitals, I have at least a dozen of these mouse jigglers I've pulled from DOCTORS computers that were using them to avoid having to sign in after they came back to their office.
I can understand it if signing in takes up valuable time that could otherwise be used helping people or taking well needed breaks. Healthcare workers in general deserve appreciation.
I love that last statement on my job description….”duty requirements subject to change without notice”! Also, if the banks want us to open more accounts, they should offer more than .015 percent interest on the balance. 🤦
When I was in high school, and after graduation, my bank paid 5% interest compounded DAILY!!! I had no clue what a gold mine that was. Then a big, corporate bank bought them out, and they didn't pay crap anymore.
What irritates me to no end is that its the lower level employees that get in trouble, and its really rare to see anyone higher up penalized for instituting stupid policies, or micro managing & evaluating productivity on rediculous standards.
Because they want to be able to fire people and avoid paying unemployment So They put then in a classic marxist decision dilemma of not meeting goals and getting fired OR meeting goals but falling outside of the insiders club and then getting fired for cheating Believe me - I saw it go down in person If you went to the same high school or college With certain managers and you never spoke up = you got promoted and taken care of Meanwhile those that grew a conscious or had questions = matter of time before they got clipped. WF is a leftist san fran based bank so this is exactly how communists work when they run an organization Better hope you’re behind several layers of “diversity” as well…
If only there was a way to give workers assignments and verify they are done. Like maybe a position who manages a group of employees and is responsible for this groups work load. I'm sure there is a name for those people, but I can't quite remember it.
I work in cyber. Mouse jiggler apps is one of the common things we look for. I don't give a flip about the employee's productivity. Those apps tend to also contain malware. Put your mouse on an analog watch, don't get Security involved in your demise.
If you work in I.T., then you would know that Mouse movement is not always enough for all tracking apps. So a watch wouldn't necessarily work. The best app is the one that runs on demand and is not installed.
We used to keep a computer we all used from timing out and having to re log back into by putting a bull clip on the space bar. It was not a work station but displayed info we needed to reference frequently.
"You're fired." "Why?" "We saw your mouse wasn't moving for 30 seconds. We're not paying people to slack off." Yeah, people are buying "mouse jigglers" and "keystroke simulators", but not for the reason you'd assume. Corporate is scared of losing grip on the chain around your neck...
I would bet even money that the "mouse idle for 30 seconds" can happen even it you are using the keyboard. I guess more likely also when you spend 30 seconds reading something.
_"You're fired. Your mouse hasn't been moving. We're not paying people to slack off."_ _"I actually use Vim. Everything is keyboard strokes and shortcuts. Haven't touch my mouse in years. It has a thick layer of dust covering it."_ _"So, what is it that you _*_do_*_ here??"_ _"They gave me the Penske file."_
“Corporate is scared of losing grip on the chain around your neck” this is said why? Because they are firing people that aren’t doing the job that they pay them to do? Do you go spend money at places and accept it when you don’t receive the things that you spent money on?
@@karlrovey let me just type intermittently and turn this thing that should’ve taken 30 minutes into a 90 minute project. That sound like productive work to you?
This says more about Wells Fargo than working from home because I noticed that nothing was mentioned about production. To me as long as the work gets done who cares what they are doing. Also, taking work has nothing to do with working from home because people do it in the office all the time. I can’t tell you the number of stories I have where people would fake work & this was 30 years ago long before working from home became a thing.
Underrated comment. There is a somewhat recent desire to constantly improve and constantly gain quarter to quarter profits. Nobody is thinking in the long term. And a hard-working good performing employee can't just be left alone these days. But like you said there is only so much that can be accomplished. You can't improve endlessly.
That would put well over half the people working at banks out of a job overnight. Cause they want more bank accounts and more money... THERES ONLY SO MANY PEOPLE in the entire world. And it costs money every year for "maintenance"
@@zzzetsulive It costs Maintenance, to have a text file that says "Account Name, Account Number, Balance: $$$" ? Cause that's it. That's all that a bank is. a Bank, is basically a folder, with a bunch of text files that are accounts. There is no 'Maintenance' in that. Other than Electricity and Internet bills. YOU could literally run a bank on your Phone, or home PC, EASILY.
@@zzzetsulive You don't own money, your bank owns your money. You own a text file that says "Balance: $$$" But the actual, physically money you gave the bank? They already spent it, and it doesn't exist anymore. Think on that, before questioning why there are Fees, Debt, and other nickle and dime bullshit happening.
Wifey here. I was in banking 10yrs. They push so hard its overwhelming. One boss said we couldn't sit down until we made our first sale for the day. I was 6mo pregnant... I had to get a doctor's note to excuse me from the nonsense and keep my job.
When I was working (retired), our management instituted a case management tool to better manage our work. They soon were looking at metrics obtained from the tool to determine our productivity. Of course, these metrics were chosen because they were easy to determine, not because they had any bearing on customer satisfaction. We soon learned the metrics used by management and tailored our case reporting to meet management expectations. They never caught on.
It works in the city I live in. The garbage collectors are paid by the hour per union agreement but the city says as soon as your done your route you can go home and get paid for the full day. When they started doing this overtime went down, minor truck failures went down and the garbage complaints went down. Most routes were done about an hour early.
All this tells the company is that they're not giving b you enough work and if you can get things done that fast everyone else is just being lazy and needs more with too. The more you do the more your expected to do.
The industry that I worked in for over 40 years had an almost useless metric that they used to measure performance. We, the factory personnel talked with, argued with corporate personnel about how this metric was not the proper one and that by concentrating on improving it was actually lowering performance in other ways. Well, I have been gone for almost 20 years now and friends in the business tell me that nothing has changed.
What industry n what metric I wkd in one that used customers perception of a fix as a metric Not the actual fix happening, concrete & proveable but their perception. Um whaaaaat
They know everyone does this. I assure you, Wells Fargo got a list of employees who were performing poorly AND using the mouse jiggler and used this as an excuse to get rid of them and send a message to the other employees.
dude!! corporare accounting in General is messed up.. years ago I worked in HVAC... we had a building get whacked by lightning.. I am first guy on site as I lived down the street from it.. the A/C was obviously pretty well fried.. so we gave them an estimate of 80k to replace it.. "whats the repair cost?"... "its fried!".. "but you can fix the existing correct?".. we put together an estimate for 100K... custiomer said "do it!".. "huh? repair a 15 year old unit for 20K more than it costs for a brand new one thats better?".. "yeah we have money in our maintenance budget but not our Capex".. to me 20K is 20K (plus all the trouble callss after the fact we billed for as any lightning hit unit has zero warranty ever)...so corporate accounting is wiertd... someone gets their bonus if they have 5 million accounts each with 2 dollars rather than 5 accounts each with 2 million dollars..
This is 100% true. I get told all the time we don't have money in our operating expenses bucket, or salary bucket, but are capital expenditure bucket always has extra money. We can spend millions on equipment even if it isn't needed but if someone wants a raise, it needs to go through 85 levels of approval for 1% raise.😅
Not surprised, but often you can find a way around the issue to do the sensible thing. In this case, I'm sure you would have been able to fix the old AC by replacing it with a new one on the maintenance budget. ;)
@@Robbedem that was the talk.. hey lets change it out anyway.. Nope.. their "asset management" apparently got in the way... trust me the last thing I wanted to do is sit up on the tar and gravel roof of a building and rewire a 50 ton multistage HVAC unit... but that OT check was REALLY NICE :)
@@mediocreman2 ive just always wondered the Why of it.. as an individual well as a small business owner too.. an expenditure is an expenditure.. we look for the most bang for our bucks.. whether it be equipment replacement, repairs or Payroll.. but big companies seem to operate completely within Buckets.. me im looking at how much water is in the pool.. not how much is in each bucket.. if i can get the same or better wit ha 3 gallon bucket vs a 5 gallon bucket.. im goin for the 3...
I had Power of Attorney for my 85 year old Dad, Happy Father's Day Dad, moved his stuff to Wells Fargo to get him away from Chase Bank Criminals, WF issued credit lines and cards not requested or authorized by me, or Dad. Called the Phoenix PD, they did nothing, WF did nothing. I cut up the card on the branch managers desk and told Him, if this happened again I would personally swear out a warrant For His ARREST. IT STOPPED.
I recall reading about this last night and the thought in my mind was what does the bank expect these employees to be doing if they don't have to be at their computers for long periods of time and still get their work done? Getting fired for using these devices rather than getting fired for you know not getting their work done.
Most of the time when I hear of people resorting to these things, they're just trying to counteract abusive managers micromanaging them, even though they easily get their actual work done.
I've worked for national & regional banks and the push to create unnecessary accounts is real. The reason for this, from the corporate point of view, is that the more accounts you have the less chance of you going to all the trouble of closing your accounts and going elsewhere. From the bank employee point of view, they have monthly quotas they have to meet, to keep their jobs. This is why the large banks have high turnover. To avoid this mess, use small banks or credit unions.
I've been with my current online bank 🏦 service now for 4+ years since 2020. I had Simple Bank 🏦 of Portland OR. They were online, had Visa debits were hippie dippie, hug the 🌏 types but the bank offered customers a lot. The groovy business model lasted about 3-4yr then they got sucked into PNC bank. 🤑
@@DavidLLambertmobile "A lot" of those portland employers simply will not hire you if you're not signaling your political views in physical manifestations - it's their whole covert way of hiring while always leaving an "out." Or you can call it the more technical term of "Entryism". That was First Tech "Community" (Communist) Credit Union... Best move I made was to leave that hell hole called Oregon!
@@riverraisin1 Perhaps - I would say that the larger issue is more on the Blackrock/DEI side - albeit Credit Unions are less exposed being "member owned" they still attract your garden variety non-meritocratic minded leftists. So instead what you end up with is basically around 60-70% of employees are lazy/lack empathy/"new"/"in training" and the 20-30% of those that CAN do the job properly are swamped taking on the role of five employees because they "can't find anyone who wants to work..." This is happening EVERYWHERE Now - as Banks/Credit Unions/Public/Private Jobs have been infiltrated by leftists - who - don't want to do any "Real actual work." Instead - what they really want is Power and a PHAT paycheck. They are all playing a circle jerk game of trying to pretend overtly while covertly extorting the institution. It's the whole thing of: "Well.. they can't fire me because I am: __________ (insert social "justice" hierarchy trait of the week). So what you have are these zombie organizations filled with sociopaths on one hand, and a few go getter experts who are tired/ran into the ground and are demoralized to the point that they simply are clock watching until retirement. This is exactly what I saw while working for one of the large credit unions. Greenspans 2000 quote comes to mind: "privatize the profit, socialize the cost..." and this is what nearly every organization is doing. You get to spend time as a "customer" doing their jobs for them - all while the "executives" give a speech about "diversity and inclusion" or "The Climate bro" once a quarter or how "women are marginalized" and boom: They get a pass - and nobody questions the 15-25% employee turnover, lack of experts, etc... and it's even better if the firm has oligopoly or monopoly power within the market because: "where else ya gonna go..." AND: This is by design - this is what they mean by "stakeholder" capitalism - and this is the kickback of the WEF and longterm planning of the economy - The corporations that play ball are rewarded with monopoly status while the small businesses that actually do good for customers are pushed out as "non-essential".... I think the only solutions are as follows: 1 - You have to convince women to start divorcing corporate executives and taking them to the cleaners in the family law arena. A few well publicized divorces would scare enough of the losers to think twice 2 - Corporate Charter agreements can be re-negotiated state by state - so the FEW decent states that are left - could simply force out corporations that don't want to actually take care of both working class employees and customers - and don't hit me with the whole "duty to shareholders" because they're currently in violation of that concept by being beholden to Blackrocks ESG extortion game. 3 - People need to think about this: Do you work for or shop at any of these companies working hard to usher in corporate communism? IF so - then - you're apart of the very problem you're complaining about - just like how women who refuse to get over their daddy issues more OFTEN than NOT - become single mothers - and their sons = end up perpetrating the MAJORITY of the crime of the streets that the SAME single mothers complain about - but - good luck getting anyone to admit or understand this idea...even though there's HUNDREDS of stats from every socio-economic and funding source - and study methodology - nope - "Muh emotionz dude bro" > logic... That is all. 4 - BONUS - What's more important - Your Ford F150 OR saving the country? My question for the beta sellouts: What good is your temporary sense of "just doing muh jawb" when - ultimately - they will end up in the same place as those that actually had some balls to say: "no" not going to be a nihilistic beta male... These types of guys - in my opinion - simply struggled to get dates in high school and now are playing "make up" time and flaunt their Trucks to attract the trophy wifeys who are covertly cheating on them while on that vacation
This does crack me up because so many work places want people to look busy even if they aren't actually doing anything and when these people complied with that managerial impulse, they were fired.
Mouse jiggler usb sticks have apparently advanced if they produce "realistic" movement. I was using them ~20 years ago to help presenters keep their laptop displays on while they gave lectures. Back then, jigglers moved the cursor imperceptibly, just one pixel to another pixel and back. That was enough to keep a display up on the big screen at the front of the room even though locked-down IT policies required all laptops to enter sleep mode and turn off their displays after a period of inactivity. Bottom line, jigglers are legit products and if I were working from home, you better believe I'd have one plugged in all the time.
@@RedlineWasTaken lecturers often aren't tech-competent. Plugging a USB device from the event IT team in during the presentation is technically far easier than digging around in Windows settings twice, once before the lecture and once after the lecture. Not to mention the lecturers might be using laptops from their home institution's IT team that are locked down to prevent changing those settings for security reasons anyway.
What amazes me it Wells Fargo is the poster child for unethical behavior and people still bank with this outfit. And they said Jesse James was a crook-sheesh!
So if you’ve been a customer at WF & you’re looking to move on. Hmmm, the alternative is? Perhaps this is the year that bank failures will show us the risks involved in that choice. Jerome Powell & Janet Yellen are already signaling that the Federal Reserve Bank’s insurance funds are not sufficient to cover the expected bank failure losses. Hope you know how to read banking security losses & commercial loan failures statistics when you flip over the 8 Ball prediction tool.
The part that's not considered is that people have been faking work for thousands of years, and bank employees have also been faking work while also in the office.
Management: We are too lazy to do our job so here is this software to monitor employees. Employees: We are too lazy to do our job so here is this way around the software to monitor us.
When I started working from home I thought I would have time to do laundry, wash dishes, throw out the trash, sneak out to get groceries. Nothing really changed because I have to produce a number of certain documents in a day, I have to meet deadlines. I went to the grocery store in the morning but then the time I took out to do that I had to replace it later that day because I wasn't finished with my tasks for the day. Sure I could throw a load of laundry but not much else.
Sounds like these employees were creative risk takers.... and their employer just didn't make it lucrative enough for them to be a creative risk taker on their behalf.
I'm recently retired from banking (10 yrs at a bank, 22 yrs at a CU). The push for sales of products got worse and worse as time went on. Our jobs were always in jeopardy. We would be shopped by fake customers/members, and if we didn't try to sell a new account, credit card, loan, etc... we would be written up!
Considering that Wells Fargos' bar for ethics was so low that it was a rut in the ground I am not surprised by this story. I wonder how many mid-level execs and higher were caught up in this?
I did this all the way back in the 90s. I was a night auditor in a hotel. I could finish all my work in 2hrs. So I wrote a little script that would click the save button every 20 minutes. So it basically overwrote my save file all night with new timestamps making it look like I had been making updates. Meanwhile, I was in the pool.
I dropped my bank account when I received a semi threatening letter telling me to make regular deposits ore they would start charging me a fee. My paycheck was being automatically deposited into my account at the time.
I spent 11 years as an investment advisor at one of the largest bank-affiliated firms in the US. My job does not pay hourly or salary; My pay is 100% performance-based. I only worked from a branch 2 days a month in 2023 and increased my revenue by 25%. Regardless, the company told me in April 2024 that they would be mandating branch days at 4 per week. I left May 20th and took my clients with me. It was the best job I've ever had until bureaucratic policies got in the way.
@@YeshuaKingMessiah but the firm I left and the firm I joined were part of the Broker Protocol for Recruiting, which allowed me to recruit my clients to my new firm.
@@YeshuaKingMessiah My pay has always been entirely based on revenue, regardless of whether it came from commissions or fees. Everyone I have known in this industry has been a W-2 employee as well.
Now, the real question they need to ask is why didn't the employee's manager notice they weren't producing output? You need to manage by work accomplished, not activity.
There's a good chance that they were doing work but instead of spreading out their work throughout their shift they would cram it within a few hours and essentially relax for the rest. The Japanese learned to do this. Even if they were they were doing this they could still fire him for that anyways. 😮
Back in the day there was a way to keep your mouse moving you would stick it on top of a watch that had a second hand. The movement of the seconds hand would simulate moving the mouse itself.
It has probably nothing to do with "simulating work", but with completely unreasonable demands from management. If they use mouse movement to determine "work activity", what do you do while doing a work related phone call, or reading an email?
Story: Waqy back in the mists of time, I had a coworker at Montgomery Ward in the Auto Center. He would clock in and then leave. When his shift ended he would come back and clock out. The payroll system would automatically deduct 30 minutes for his lunch. This went on for YEARS. One day, they announced verbally that everyone had to clock out and in for their lunches. Since he was not there, he did not get the warning. He was discovered and fired fairly quickly, but nothing ever happened to his manager. I heard the story afterward since he was kind of a folk hero to the guys in the Auto Center.
There is a fine line between a company truly trying to make yourself better and a company who is using it to appear to look like they're trying to make themselves better
Long time banker here. One of the things we were told was that the more account relationships a person had, the more likely they were to stay with the bank. Now, would multiple savings accounts have an impact on customer loyalty? I doubt it, but having a checking account, savings account, mortgage, HELOC, car loan, money market account, IRAs, and so forth, yeah, I do believe that would tend to keep someone as a customer. In my area, a bank that eventually became part of Wells Fargo was involved in something similar for the same reason. Mostly it involved people having debit cards ordered for them without their knowledge.
There is actually another explanation for this, which is that some companies (probably especially banks) require machines to lock if there's no activity for 5 minutes as a security feature. A key tapper will prevent that. People who work from home are often alone, there's nobody else around, so they might think, "All of this logging in is pointless. Nobody is going to get my computer while I'm here." But, for a bank, I would say they're wrong.
All big corporations do this or will soon. Most of them actually use webcams to watch and theyre training machines to monitor you everywhere even in your car.
I know someone who installed 3 rooms of hardwood flooring while "attending" Zoom meetings. He put in his ear buds, listened to the meetings, and got some actual WORK done.
‘No tolerance for unethical behavior” - from the bank that was fined for creating fake accounts.
Wooooo I remember getting my credit wrecked by them, they were using the interest accrued to open new loan accounts with new number and interest rate of their own. Paid around 120k on a 80k principal, but still owed 100k after paying on it for 7 years
My thoughts exactly!
There is no honor among thieves. When a person's boss acts totally unethical it does kind of give them permission to act just as unethical.
They got it from trump following the leader
That's rich coming from Wells Fargo
I've always thought... If you're a manager, and you can't tell whether your employees are working without spying on their mouse/keyboard movements, something else is seriously wrong. Don't they have tasks? Deliverables? How do you gauge their performance? You really need software to tell you whether they're working? That means either the employees job is pointless or you're a bad manager.
As funny as it is to imagine managers can't/don't check productivity the reality is worse. If they see you produce 100% 120% etc with 20% downtime they always try to remove that down time imagining it will get them 20% more productivity. Regardless of your raw numbers, in comparison to peers, or anything. It's a common belief in the back of every manager's mind.
The only real defense against it seems be be having "real" urgent or regulated work. So they can't try to run everyone at 110% for 100% of the time. Even then hospitals still do it.
The issue being most of the time your "deliverables" in a lot of industries are actually EXCESS work, not what is your job description, a lot of these companies just have people who's job is to do nothing, and then get mad when... lo and behold, they do nothing.
Frankly at that point I would sue them for unlawful dismissal (it's not my fault, that you job description for me, requires me to do nothing)
Yep, to me it's underhanded & sneaky. Tells me management has no trust in the workers & that of course makes for a miserable work place.
No trust? Why would they trust them when it's obvious they are stealing?
The other issue here is the concept of "a fair days work" is dead. It's no longer enough the company get their monies worth from an employee for that day, they want to squeeze every single drop of sweat from them. I understand you want employees to be productive and get a return on what you pay them, but God forbid you talk to someone for 3 minutes in the hallway or use the bathroom. They want to load you down with some many duties and side jobs that literally every single day is hectic and has more work than you can possible do. How many times over the last 20 years have seen someone quit or get fired, but no one is hired to replace them? Their work is just redistributed among the remaining staff. This is why so many people are burnout and hate their jobs.
Wells Fargo fakes being a bank, so why shouldn't the employees fake doing work?
Yeah, it's possible that being fired from Wells Fargo might be good for one's career.
@@JPage-fj7mbI’m sure they were happy about getting fired.
yeah I hate Wells Fargo
The fish rots from the head down...
@@JPage-fj7mbI was in that industry. FFF and FFBOA were badges.
As a human mouse jiggler, I am offended that our job is being replace by a machine
Pretty soon the AIs will be jiggling mouses putting the machine mouse jigglers out of a job!
It's pretty rich to hear Wells Fargo say they won't tolerate unethical behavior. What about all those bank accounts that got opened by employees without the customer's knowledge? They were OK with that until they got caught.
Yeah well your average neighbor is a sociopath so whats a little eextra hypocrisy coming from a cult of sociopaths?
not to mention the Money laundering
Wells screwed me over big time when they bought my mortgage from another bank and lost payments. Even a branch manager couldn't it out why I had receipt's for on time payments but they never showed up
If you're going to use a mouse tickler or other methods of faking work, open task manager as administrator to find and rename the "bossware" software files.
And a few more seconds into the video...
Steve was thinking about the same occurence!
Why is Wells Fargo always in the center of these things? If you track the history behind all the ridiculous banking regulations, guaranteed Wells Fargo is a major reason.
Makes you wonder why the hell Wells Fargo still exists.
You'd think they go
"Hm. Wells Fargo has dones a lot of insane shit. And there are other banks. Why don't we just take care of the problem and force them to shut down?"
Bank of America... 2001-2008 they got pretty much every new recruit to the US *MILITARY* to sign up for direct deposit. The bank then started processing all debts before deposits, as soon as your account runs out, they'd hit the first overdraft charge, the very next transaction would add an "extended overdraft charge" for the first transaction. Every transaction after that chalked up $70 in fees for the bank. Never mind you were there in person at opening and have the deposit receipt for $100k going into your account, you were broke when that stop for gas and morning coffee you got after leaving the bank gets processed first.
@@nunyabidness674 And this is why I will never do business with BOA and discourage anybody else from doing so whenever possible.
@@nunyabidness674 I’d just turn that nonsense off and leave an extra reserve of cash at the end of each month to hold me over until the deposit hits. I’d rather my card decline at the store or pump than be charged $70 on top of going into the red
@@nunyabidness674 One rule I followed when in the Navy was never do business with any service or merchant doing heavy promotions or using pressure tactics. This included BofA as an example. I also NEVER went into merchants within a three or so block radius of the base because so many of them were there for the express purpose of cheating the inexperienced enlisted man out of their money. One exception was a LOCAL bank that happened to have a branch on our base. By local I mean they had two branches and my checking account number had five digits. They proved trustworthy.
“We have no sense of our employee productivity, so we track their activity. “
Such a good distinction. Activity is not productivity.
Now, now, tracking productivity would require the managers to actually do work. That would take time away from useless meetings, can't have that.
Forealz. if they knew what had to be done they would worry about results.
dude, everyone today works on computers with internet access. Goof off rates are incredibly high.
@@venalleader2909Actually not everyone uses a computer at work. I don’t. At all. Also can you provide any evidence that productivity is suffering? I’ve seen research suggesting people who work from home are just as productive than their office counterparts.
We had a guy who would sit at his desk and put his head down on his arms and nap. When someone walked in, he would sit up and say amen. The bosses would not touch that with a ten foot pole. LOL
Awesome!!
I used to put my head down a lot too----turned out I had undiagnosed narcolepsy
If he isn't making deadlines he can be fired with cause
Amen@@FallacyBites
Lol 😂that's genius
"When a measure becomes a target, it ceases to be a measure."
👏👏👏👏
In computer coding, “lines of code” is a measure that some use. And there are plenty of ways to game that measurement.
True
@stevebabiak6997
Oh, no... I'm reminded of something an old professor related to his class.
You're talking about someone creating individual functions for what should be single lines in a defined function... and they just call each other in order, piecemeal, aren't you?
Like someone stomping on a bag of instant ramen. Everything is still in there, but tracing a single noodle is going to be heck. ...And if you are paid by the bits of noodle, you will be paid more. _but at what cost?!!_
@@morsemurraidh1314 - even worse, they write their own versions of functions that are already built into the system libraries.
They write multi line comments where comments count.
There are many other ways to abuse that metric.
Wells Fargo- the bank that was caught setting up fake accounts in the commission of a federal crime is concerned with employee work fraud.
Seems like this would enhance their qualifications.
In any case, fluffing numbers come at the expense of their credibility.
In my corporate job.. it was amazing how much time upper level managers spent planning their lunch orders and travel plans, meanwhile my 15 minute breaks were monitored down to the second.
yup
Completely normal, those people are disgusting bullies who don’t do any work at all so they make the workers life’s hell to present something to the Cxx billionaires.
It’s just inhumane what happens in todays work culture!
@@rolux4853Then maybe we should do something about it?
To the second
No lie
Signing in n out of a computer
Like the cogs in a machine they are
Surgeons literally do this over comatose patients
Aides & techs do it over coma patients
It’s.just.a.job. always remember
Horrible inept crooked management. They spent so long floating on the tide of negative interest rates that they aren't even really a bank. They don't even know what those people actually do.
Are those TPS reports ready
I worked for a large local bank. I was appalled by how much effort went into separating customers money from the customers.
That served as a reminder to me.
A local bank created a policy of paper statements being mailed gets a fee, except if the customer is over age 64. I am a few months shy of 65, and was charged that fee for my paper statements. And complained. Fees were reversed on my account. I got a phone from their compliance officer, explaining that they implemented this policy by giving those already 65 the benefit of no fees, and the implementation was considered acceptable to them. But they didn’t change the implementation of this policy, hence others who are over 64 by as little as one day fall short of avoiding that fee for paper statements, even though the wording of the policy clearly indicates they should not incur this fee.
In that phone call, I questioned the math skills of that compliance officer, by asking whether 64 years and one day is older than 64 years - and my wife was laughing hysterically hearing my side of the conversation.
I did need to work at a bank for that.
Fees fees n fees
Two words
Credit Unions
Now go forth n be free from stupid fees
@@YeshuaKingMessiah - my story about fees was actually from a local credit union, so I will be reporting their bad behavior to the state department of banking and the NCUA.
@@stevebabiak6997
Is that a math problem or a language problem? If someone asked how old you were, did you answer 64 years and this many days, or did you answer 64 years old?
Also, based on your interpretation of the policy, “over 64” would mean a person didn’t qualify until the day after their 64th birthday. This is why semantics matters. Their policy should’ve been written to indicate “65 and older”.
My daughter worked for WF many years ago (before the story broke about what they were doing). She said there were high pressure meetings by managers, to the tellers, to 'sell' products to people. More than just 'try to sell products', it was more along the lines of 'here's your stats, you're not doing your job b/c you're not 'selling products'. She refused to do like her some of her co-workers, creating things that didn't exist, and for her honesty she got constant pressure from managers. She had a good reputation as an employee, and was well liked by customers for her helpfulness, but sadly those things don't count to WF, only the metrics. Thankfully she left the banking industry for another less stressful job field.
That's basically all corporate jobs. They all suck.
Yup, welcome to working in said fields. Had the same issue with working in the service industry for phones. Well received by customers, do your job relatively well. Gotta meet these ridiculous metrics, even when the economy is in a serious downturn.
“Eight is great” Dick Kavacavich
I hate the way companies mix customer service with sales. These are two complimentary roles. Younger generations don't respond to the old sales tactics, millennials and under and repulsed by them. The answer is NOT to fist sales into every single role with any customer faces aspect. This is how you end up with a shit public image.
Customer service fills other vitals roles, roles that need to be lightyears away from sales. Customers need subject matter experts and tech support assistance, not sales pitches. Good customer service teams are vital for loss prevention, as well. Stores keep automating shit and acting surprised when shoplifting goes up. Sorry, but an aware store team out on the floor will do more for your risk management than an LP officers by the door or surveillance cameras pointed mostly at the cash wrap.
@@cajunguy6502 Too true. My small, regional bank was doing this several years ago. Every time I went into the branch to make a deposit, the teller would try to talk me into opening another account. I had no need for another account, and it's not like if I had three accounts instead of two I would magically have more money to entrust to that bank. It just made no sense whatsoever, but it was obvious that the powers that be were pushing the tellers to "sell" new accounts. It's just stupid -- they're only shuffling around money they already had. What they needed to do was to attract customers from OTHER banks, and to do that they would need to offer something the other banks weren't offering. Somehow, the senior management management couldn't grasp that simple fact.
I use a mouse jiggler. Otherwise the computer shows you as idle. But often I am sorting out paperwork on a table next to my desk and am not actually idle. I’m just not operating the computer for that time. I have to study schematics and organize work over lots of different documents on physical paper and folders.
same
Exactly. My job requires a lot of critical thinking and troubleshooting. I'm often doing that away from my desk, thinking of out of the box solutions to resolve issues. Sometimes I might even go run an errand to separate my mind from the problem to get a new perspective. It's impractical to measure my productivity by my screen time.
I was terminated by Bank of America in Ft Worth, Texas, for not opening enough new accounts. I was yearly required to sign documents about truth and accountability. Coworkers were opening new accounts for customers that did not ask for them to keep their jobs. I was honest and above board and I was terminated two weeks after my 15th anniversary. I didn't even get my anniversary gift. It saved my life getting out of that toxic work environment
They weren't faking work, they were faking "productivity" which, in the modern day, has become disassociated from any actual work performed, but reflects how well one gives the appearance of doing work. Notably, there were no other metrics by which they could measure these people's work or management would have cited that.
lol
Sums it up well
I imagine it doesn't happened everyday. I imagine there is critical work thay gets done on time, but it's probably thay last couple of hours on a friday
@@RipliWitani if that's true then why would they not be assigned more work? I have heard of mouse jigglers being used for people that are productive. Simply because their management put an unreasonable bar on mouse activity.
@@RipliWitani if they were able to do this, it means the managers were terrible in the first place because they had zero sense of how hard anything actually is.
Any boss who has no clue what their employees are working on and the status of those tasks/projects should be fired.
Agree. I was reading a Reddit thread about people quitting and one person wrote that they worked from home for Google and hated their job so they decided to just quit. Literally stop logging on, communicating etc. they said it took Google 3 months before they noticed. I just can’t imagine!
I liked when people were working from home. They seemed more relaxed over the phone and the organic back ground noises made for a more interesting phone call. Now all you hear in the background is the cracking of whips and the sobbing of oppressed workers.
The year was 1980. I worked at a DataPoint programming shop. One of the programmers came up with a multiple player computer game. If you hit a certain key the screen changed to computer code. Someone looking over your shoulder would never know the difference. 🎉
That's brilliant!
Blame management for requiring people to stay busy even without work. Work should be a quota, not just constant busy work
You have to get goals.
@@BlackJesus8463Or, hear me out, not.
We, the workers, tripled our collective productivity. I missed the part where we all tripled our salaries.
@@BlackJesus8463 management will set goals and still be disappointed when you don't remain busy after completing them. I've seen it in every job I've ever worked
@@austintillman8297this. The reward for working hard is more work. it's never more money or privileges
Wells Fargo - when I went to close my home equity line they tried to claim a whole series of things - all of them were illegal - like I had to pay a fee for early closing. I'd say "but that would be illegal" - jump up talks to boss "oh oh misunderstanding ..." My only regret is that I didn't report it.
I worked IT at several hospitals, I have at least a dozen of these mouse jigglers I've pulled from DOCTORS computers that were using them to avoid having to sign in after they came back to their office.
Is it possible, a good excuse for Microsoft to put, their Recall System ( backfire a lot )
I can understand it if signing in takes up valuable time that could otherwise be used helping people or taking well needed breaks. Healthcare workers in general deserve appreciation.
sign in and connecting to the system take a few minutes
@@rylandrcThey all do?
Those were HIPAA violations!
You should have asked the bank employee what bonus would she get if you closed your accounts and moved to another bank.
I love that last statement on my job description….”duty requirements subject to change without notice”!
Also, if the banks want us to open more accounts, they should offer more than .015 percent interest on the balance. 🤦
Literally this. Anything less than inflation% for interest is an automatic no go. They don't even offer 2% interest.
Literally this. Anything less than inflation% for interest is an automatic no go. They don't even offer 2% interest.
When I was in high school, and after graduation, my bank paid 5% interest compounded DAILY!!! I had no clue what a gold mine that was.
Then a big, corporate bank bought them out, and they didn't pay crap anymore.
What irritates me to no end is that its the lower level employees that get in trouble, and its really rare to see anyone higher up penalized for instituting stupid policies, or micro managing & evaluating productivity on rediculous standards.
Because they want to be able to fire people and avoid paying unemployment
So
They put then in a classic marxist decision dilemma of not meeting goals and getting fired OR meeting goals but falling outside of the insiders club and then getting fired for cheating
Believe me - I saw it go down in person
If you went to the same high school or college With certain managers and you never spoke up = you got promoted and taken care of
Meanwhile those that grew a conscious or had questions = matter of time before they got clipped.
WF is a leftist san fran based bank so this is exactly how communists work when they run an organization
Better hope you’re behind several layers of “diversity” as well…
If only there was a way to give workers assignments and verify they are done. Like maybe a position who manages a group of employees and is responsible for this groups work load.
I'm sure there is a name for those people, but I can't quite remember it.
Collectivists!
Maybe they could gather all the workers into on place so that this person could easily check in and see that things are being done.
@@JayCee-ji4cbah but there goes remote work
Exactly WHY biz fought it for so long
Much much longer than it was very feasible to do so
😄 ⭐️ 😄
I work in cyber. Mouse jiggler apps is one of the common things we look for. I don't give a flip about the employee's productivity. Those apps tend to also contain malware.
Put your mouse on an analog watch, don't get Security involved in your demise.
nerd
U dont need a mouse jiggler u could create a macro that simulates inputs save money and security
Yeah. We see them too. Also in cyber.
If you work in I.T., then you would know that Mouse movement is not always enough for all tracking apps. So a watch wouldn't necessarily work. The best app is the one that runs on demand and is not installed.
@@mediocreman2how does it run if not installed
Wouldn’t that be a webpage lol
Simple solution: evaluate them on the if they get their tasks complete and how well they do so rather than some artificial metric like keypresses.
But that makes too much sense! 😄
Wells Fargo and ethics should not even be in the same story. But here we are Steve.
I fake faking work which means I have to actually work to fake faking it.
Some times it's hard work avoiding hard work! 👷🏻
We used to keep a computer we all used from timing out and having to re log back into by putting a bull clip on the space bar. It was not a work station but displayed info we needed to reference frequently.
"You're fired." "Why?" "We saw your mouse wasn't moving for 30 seconds. We're not paying people to slack off."
Yeah, people are buying "mouse jigglers" and "keystroke simulators", but not for the reason you'd assume. Corporate is scared of losing grip on the chain around your neck...
I would bet even money that the "mouse idle for 30 seconds" can happen even it you are using the keyboard.
I guess more likely also when you spend 30 seconds reading something.
_"You're fired. Your mouse hasn't been moving. We're not paying people to slack off."_
_"I actually use Vim. Everything is keyboard strokes and shortcuts. Haven't touch my mouse in years. It has a thick layer of dust covering it."_
_"So, what is it that you _*_do_*_ here??"_
_"They gave me the Penske file."_
“Corporate is scared of losing grip on the chain around your neck” this is said why? Because they are firing people that aren’t doing the job that they pay them to do? Do you go spend money at places and accept it when you don’t receive the things that you spent money on?
@@paytonyoder1260 As if productive work requires constant mouse or keyboard activity...
@@karlrovey let me just type intermittently and turn this thing that should’ve taken 30 minutes into a 90 minute project. That sound like productive work to you?
This says more about Wells Fargo than working from home because I noticed that nothing was mentioned about production. To me as long as the work gets done who cares what they are doing. Also, taking work has nothing to do with working from home because people do it in the office all the time. I can’t tell you the number of stories I have where people would fake work & this was 30 years ago long before working from home became a thing.
Cartman did the same thing with pretending his camera was freezing to get out of school during the pandemic by putting a picture up, Thank you Steve!
you can create a 3D mockup of your head that tracks the camera and moves its lips when you talk now.
What is Cartman?
Simpsons did it!
@@mediocreman2 one google search away
The expectation of infinite growth in a finite world
Underrated comment. There is a somewhat recent desire to constantly improve and constantly gain quarter to quarter profits. Nobody is thinking in the long term. And a hard-working good performing employee can't just be left alone these days. But like you said there is only so much that can be accomplished. You can't improve endlessly.
Never made any sense did it
Here is a tip to managers, are your employees not making deadlines? If yes, fire them, if no, then don't worry about it.
That would put well over half the people working at banks out of a job overnight. Cause they want more bank accounts and more money... THERES ONLY SO MANY PEOPLE in the entire world. And it costs money every year for "maintenance"
problem is ofcourse to create realistic deadlines.
Deadlines are often unachievable or way to easy.
@@zzzetsulive It costs Maintenance, to have a text file that says "Account Name, Account Number, Balance: $$$" ?
Cause that's it. That's all that a bank is. a Bank, is basically a folder, with a bunch of text files that are accounts.
There is no 'Maintenance' in that. Other than Electricity and Internet bills. YOU could literally run a bank on your Phone, or home PC, EASILY.
@@Jirodyne please tell that to my bank
@@zzzetsulive You don't own money, your bank owns your money. You own a text file that says "Balance: $$$" But the actual, physically money you gave the bank? They already spent it, and it doesn't exist anymore.
Think on that, before questioning why there are Fees, Debt, and other nickle and dime bullshit happening.
Was wondering why they don't just go by actual work product metrics, then you said Wells Fargo and I immediately understood why they don't lol.
lol
“It becomes a game of cat and mouse jigglers” 😂❤
Have cats. Looking for mouse jigglers
Company: Encourages employees to commit fraud
Employees: Commit timecard fraud
Company: Wait not like that
Wifey here. I was in banking 10yrs. They push so hard its overwhelming. One boss said we couldn't sit down until we made our first sale for the day. I was 6mo pregnant... I had to get a doctor's note to excuse me from the nonsense and keep my job.
You should got fired for sitting and sued. theyd have given you money and a new boss.
A.B.S. - Always. Be. Standing. A.B.S. Chairs are for losers. Put that coffee down!!! ( oДo)
Then a letter from the OSHA and note from a lawyer. And nice visit from a good hubbies. He he
When I was working (retired), our management instituted a case management tool to better manage our work. They soon were looking at metrics obtained from the tool to determine our productivity. Of course, these metrics were chosen because they were easy to determine, not because they had any bearing on customer satisfaction.
We soon learned the metrics used by management and tailored our case reporting to meet management expectations. They never caught on.
The episode of the Simpsons that Steve references is “King Size Homer” from season 7.
Ah, the pressure to "look busy". Another reason to work from home.
But they’re still remotely monitoring
How is it better from home
Keystroke n mouse movement is still counted
@YeshuaKingMessiah you save gas and time
I agree with a work product based system rather than a time based. Even lazy people might work harder if it allowed them more free time.
Only way to be free is to be your own boss. ✌
It works in the city I live in. The garbage collectors are paid by the hour per union agreement but the city says as soon as your done your route you can go home and get paid for the full day. When they started doing this overtime went down, minor truck failures went down and the garbage complaints went down. Most routes were done about an hour early.
All this tells the company is that they're not giving b you enough work and if you can get things done that fast everyone else is just being lazy and needs more with too. The more you do the more your expected to do.
Yeah, but base pay has to be enough to cover your expenses... Really easy to abuse that system from position of employer :(
You haven't worked long I take it 😕
Wells Fargo and Highest Standards should not be used in the same sentence.
They're terrible liars and cheats right down to the frontline staffers
The next time I believe what a bank says will be the first time I believe what a bank says.
good one 👍
Cool it, cool it with the anti-semitic remarks!
@@fsmoura Your comment is very racist.
Reminds me of that tragedy
@@wbay3848 I will if you cool it with your anti-white remarks.
The industry that I worked in for over 40 years had an almost useless metric that they used to measure performance. We, the factory personnel talked with, argued with corporate personnel about how this metric was not the proper one and that by concentrating on improving it was actually lowering performance in other ways.
Well, I have been gone for almost 20 years now and friends in the business tell me that nothing has changed.
lol
What industry n what metric
I wkd in one that used customers perception of a fix as a metric
Not the actual fix happening, concrete & proveable but their perception. Um whaaaaat
They must have bought mouse jigglers or they’d get yelled at for not working for 5 minutes.
That time away was to use the restroom.
My client never got the vase.
It was already broken when he borrowed it.
They know everyone does this. I assure you, Wells Fargo got a list of employees who were performing poorly AND using the mouse jiggler and used this as an excuse to get rid of them and send a message to the other employees.
Bingo!!! And most importantly: they avoid paying that pesky unemployment $$$
dude!! corporare accounting in General is messed up.. years ago I worked in HVAC... we had a building get whacked by lightning.. I am first guy on site as I lived down the street from it.. the A/C was obviously pretty well fried.. so we gave them an estimate of 80k to replace it.. "whats the repair cost?"... "its fried!".. "but you can fix the existing correct?".. we put together an estimate for 100K... custiomer said "do it!".. "huh? repair a 15 year old unit for 20K more than it costs for a brand new one thats better?".. "yeah we have money in our maintenance budget but not our Capex".. to me 20K is 20K (plus all the trouble callss after the fact we billed for as any lightning hit unit has zero warranty ever)...so corporate accounting is wiertd... someone gets their bonus if they have 5 million accounts each with 2 dollars rather than 5 accounts each with 2 million dollars..
lol Corporations are cults run by sociopaths.
This is 100% true. I get told all the time we don't have money in our operating expenses bucket, or salary bucket, but are capital expenditure bucket always has extra money. We can spend millions on equipment even if it isn't needed but if someone wants a raise, it needs to go through 85 levels of approval for 1% raise.😅
Not surprised, but often you can find a way around the issue to do the sensible thing.
In this case, I'm sure you would have been able to fix the old AC by replacing it with a new one on the maintenance budget. ;)
@@Robbedem that was the talk.. hey lets change it out anyway.. Nope.. their "asset management" apparently got in the way... trust me the last thing I wanted to do is sit up on the tar and gravel roof of a building and rewire a 50 ton multistage HVAC unit... but that OT check was REALLY NICE :)
@@mediocreman2 ive just always wondered the Why of it.. as an individual well as a small business owner too.. an expenditure is an expenditure.. we look for the most bang for our bucks.. whether it be equipment replacement, repairs or Payroll.. but big companies seem to operate completely within Buckets.. me im looking at how much water is in the pool.. not how much is in each bucket.. if i can get the same or better wit ha 3 gallon bucket vs a 5 gallon bucket.. im goin for the 3...
I had Power of Attorney for my 85 year old Dad, Happy Father's Day Dad, moved his stuff to Wells Fargo to get him away from Chase Bank Criminals, WF issued credit lines and cards not requested or authorized by me, or Dad. Called the Phoenix PD, they did nothing, WF did nothing. I cut up the card on the branch managers desk and told Him, if this happened again I would personally swear out a warrant For His ARREST. IT STOPPED.
Or……
Just take all your money to a local bank
Go to a local well-regarded credit union.
Phoenix PD is pretty useless
Two words
Credit Unions
And unless ur a judge, ppl can’t swear out warrants for arrest lol Ur position scared them, no one else can use that strategy
@@lordrayden3045there haven’t been local banks in DECADES
I recall reading about this last night and the thought in my mind was what does the bank expect these employees to be doing if they don't have to be at their computers for long periods of time and still get their work done? Getting fired for using these devices rather than getting fired for you know not getting their work done.
The fact that you have to be active for the full work time based on how much the mouse moves
Most of the time when I hear of people resorting to these things, they're just trying to counteract abusive managers micromanaging them, even though they easily get their actual work done.
Wells Fargo the bastion of integrity
I'm sure it's much more widespread than just Wells Fargo.
You mean like the deep state? lol
“What do you do there?”
“They gave me the Penske file.”
LOLOL
The Simpsons episode mentioned contains the best line of all time:
Bart: “I think it’s ironic that dad’s butt PREVENTED the release of toxic gas.”
I've worked for national & regional banks and the push to create unnecessary accounts is real. The reason for this, from the corporate point of view, is that the more accounts you have the less chance of you going to all the trouble of closing your accounts and going elsewhere. From the bank employee point of view, they have monthly quotas they have to meet, to keep their jobs. This is why the large banks have high turnover. To avoid this mess, use small banks or credit unions.
It’s everywhere now… even Mt america cu pushes the same garbage but wf takes the cake with “eight is great” 🤣
I've been with my current online bank 🏦 service now for 4+ years since 2020. I had Simple Bank 🏦 of Portland OR. They were online, had Visa debits were hippie dippie, hug the 🌏 types but the bank offered customers a lot. The groovy business model lasted about 3-4yr then they got sucked into PNC bank. 🤑
@@DavidLLambertmobile "A lot" of those portland employers simply will not hire you if you're not signaling your political views in physical manifestations - it's their whole covert way of hiring while always leaving an "out." Or you can call it the more technical term of "Entryism". That was First Tech "Community" (Communist) Credit Union... Best move I made was to leave that hell hole called Oregon!
The problem is that small banks are constantly getting bought out by big banks.
@@riverraisin1 Perhaps - I would say that the larger issue is more on the Blackrock/DEI side - albeit Credit Unions are less exposed being "member owned" they still attract your garden variety non-meritocratic minded leftists. So instead what you end up with is basically around 60-70% of employees are lazy/lack empathy/"new"/"in training" and the 20-30% of those that CAN do the job properly are swamped taking on the role of five employees because they "can't find anyone who wants to work..."
This is happening EVERYWHERE Now - as Banks/Credit Unions/Public/Private Jobs have been infiltrated by leftists - who - don't want to do any "Real actual work." Instead - what they really want is Power and a PHAT paycheck. They are all playing a circle jerk game of trying to pretend overtly while covertly extorting the institution. It's the whole thing of: "Well.. they can't fire me because I am: __________ (insert social "justice" hierarchy trait of the week).
So what you have are these zombie organizations filled with sociopaths on one hand, and a few go getter experts who are tired/ran into the ground and are demoralized to the point that they simply are clock watching until retirement.
This is exactly what I saw while working for one of the large credit unions. Greenspans 2000 quote comes to mind: "privatize the profit, socialize the cost..." and this is what nearly every organization is doing. You get to spend time as a "customer" doing their jobs for them - all while the "executives" give a speech about "diversity and inclusion" or "The Climate bro" once a quarter or how "women are marginalized" and boom: They get a pass - and nobody questions the 15-25% employee turnover, lack of experts, etc... and it's even better if the firm has oligopoly or monopoly power within the market because: "where else ya gonna go..."
AND: This is by design - this is what they mean by "stakeholder" capitalism - and this is the kickback of the WEF and longterm planning of the economy - The corporations that play ball are rewarded with monopoly status while the small businesses that actually do good for customers are pushed out as "non-essential"....
I think the only solutions are as follows:
1 - You have to convince women to start divorcing corporate executives and taking them to the cleaners in the family law arena. A few well publicized divorces would scare enough of the losers to think twice
2 - Corporate Charter agreements can be re-negotiated state by state - so the FEW decent states that are left - could simply force out corporations that don't want to actually take care of both working class employees and customers - and don't hit me with the whole "duty to shareholders" because they're currently in violation of that concept by being beholden to Blackrocks ESG extortion game.
3 - People need to think about this: Do you work for or shop at any of these companies working hard to usher in corporate communism? IF so - then - you're apart of the very problem you're complaining about - just like how women who refuse to get over their daddy issues more OFTEN than NOT - become single mothers - and their sons = end up perpetrating the MAJORITY of the crime of the streets that the SAME single mothers complain about - but - good luck getting anyone to admit or understand this idea...even though there's HUNDREDS of stats from every socio-economic and funding source - and study methodology - nope - "Muh emotionz dude bro" > logic...
That is all.
4 - BONUS - What's more important - Your Ford F150 OR saving the country? My question for the beta sellouts: What good is your temporary sense of "just doing muh jawb" when - ultimately - they will end up in the same place as those that actually had some balls to say: "no" not going to be a nihilistic beta male... These types of guys - in my opinion - simply struggled to get dates in high school and now are playing "make up" time and flaunt their Trucks to attract the trophy wifeys who are covertly cheating on them while on that vacation
This does crack me up because so many work places want people to look busy even if they aren't actually doing anything and when these people complied with that managerial impulse, they were fired.
Mouse jiggler usb sticks have apparently advanced if they produce "realistic" movement. I was using them ~20 years ago to help presenters keep their laptop displays on while they gave lectures. Back then, jigglers moved the cursor imperceptibly, just one pixel to another pixel and back. That was enough to keep a display up on the big screen at the front of the room even though locked-down IT policies required all laptops to enter sleep mode and turn off their displays after a period of inactivity. Bottom line, jigglers are legit products and if I were working from home, you better believe I'd have one plugged in all the time.
Yep 👍
I don't get it, ddn't Windows always have an option to disable screensaver/sleep mode?
@@RedlineWasTaken lecturers often aren't tech-competent. Plugging a USB device from the event IT team in during the presentation is technically far easier than digging around in Windows settings twice, once before the lecture and once after the lecture. Not to mention the lecturers might be using laptops from their home institution's IT team that are locked down to prevent changing those settings for security reasons anyway.
What amazes me it Wells Fargo is the poster child for unethical behavior and people still bank with this outfit. And they said Jesse James was a crook-sheesh!
So if you’ve been a customer at WF & you’re looking to move on. Hmmm, the alternative is?
Perhaps this is the year that bank failures will show us the risks involved in that choice.
Jerome Powell & Janet Yellen are already signaling that the Federal Reserve Bank’s insurance funds are not sufficient to cover the expected bank failure losses.
Hope you know how to read banking security losses & commercial loan failures statistics when you flip over the 8 Ball prediction tool.
@@user-no1cares See you at your local C. U.
@@2cartalkers Might be the best option. 😬
Can I sue the company I work for, for letting my coworker go and making me do two jobs at my regular rate of pay?
Just send them an invoice for all the extra hours worked and then sue them when they don't pay you. But be sure to document everything.
You could sue, but you would lose.
I bet you could dig out your contract and see if it's being violated with extra hours or responsibilities
Sure you could, if you're willing to be let go. OBVOUSLY not for this reason, but for some other reason they will have once you try.
Win the suit now by quitting and getting a job where u do only jobs worth
The part that's not considered is that people have been faking work for thousands of years, and bank employees have also been faking work while also in the office.
Hahahaha. To start press any key.
Where’s the any key.😂😂😂😂
They dont tolerate unethical behavior from employees collecting a check... but they require it for employees "helping" the customers.
Management: We are too lazy to do our job so here is this software to monitor employees.
Employees: We are too lazy to do our job so here is this way around the software to monitor us.
Reminds me of the old axiom: "You produce what you measure"
They're measuring the wrong thing.
For years, i used a software mouse jiggler to keep the terminals from timing out.
Companies are the scourge of our worthless lives. Our lives are being destroyed by our labor to these unethical work places/camps.
When I started working from home I thought I would have time to do laundry, wash dishes, throw out the trash, sneak out to get groceries. Nothing really changed because I have to produce a number of certain documents in a day, I have to meet deadlines. I went to the grocery store in the morning but then the time I took out to do that I had to replace it later that day because I wasn't finished with my tasks for the day. Sure I could throw a load of laundry but not much else.
"Why would I want a second account?"
To get the bonus, duh.
Sounds like these employees were creative risk takers.... and their employer just didn't make it lucrative enough for them to be a creative risk taker on their behalf.
I'm recently retired from banking (10 yrs at a bank, 22 yrs at a CU). The push for sales of products got worse and worse as time went on. Our jobs were always in jeopardy. We would be shopped by fake customers/members, and if we didn't try to sell a new account, credit card, loan, etc... we would be written up!
Considering that Wells Fargos' bar for ethics was so low that it was a rut in the ground I am not surprised by this story. I wonder how many mid-level execs and higher were caught up in this?
If the standard for work is moving a mouse there are a lot of people who are getting screwed by complicated login processes.
LOL!!! How many class actions against em? But they don't tolerate unethical behavior.
forealz
I did this all the way back in the 90s. I was a night auditor in a hotel. I could finish all my work in 2hrs. So I wrote a little script that would click the save button every 20 minutes. So it basically overwrote my save file all night with new timestamps making it look like I had been making updates. Meanwhile, I was in the pool.
No cams back then eh?
Nice example of Goodhart's law; "When a measure becomes a target, it ceases to be a good measure."
I dropped my bank account when I received a semi threatening letter telling me to make regular deposits ore they would start charging me a fee. My paycheck was being automatically deposited into my account at the time.
I spent 11 years as an investment advisor at one of the largest bank-affiliated firms in the US.
My job does not pay hourly or salary; My pay is 100% performance-based. I only worked from a branch 2 days a month in 2023 and increased my revenue by 25%. Regardless, the company told me in April 2024 that they would be mandating branch days at 4 per week. I left May 20th and took my clients with me. It was the best job I've ever had until bureaucratic policies got in the way.
How can they mandate a consultant, a 1099 prob, do ANYthing
Guess they shoulda thought that one thru…
@@YeshuaKingMessiah I was not 1099. I was W-2 with a 401K and a pension.
@@YeshuaKingMessiah but the firm I left and the firm I joined were part of the Broker Protocol for Recruiting, which allowed me to recruit my clients to my new firm.
@@mdargusch u were commission only but a w-2
@@YeshuaKingMessiah My pay has always been entirely based on revenue, regardless of whether it came from commissions or fees. Everyone I have known in this industry has been a W-2 employee as well.
Now, the real question they need to ask is why didn't the employee's manager notice they weren't producing output? You need to manage by work accomplished, not activity.
There's a good chance that they were doing work but instead of spreading out their work throughout their shift they would cram it within a few hours and essentially relax for the rest. The Japanese learned to do this. Even if they were they were doing this they could still fire him for that anyways. 😮
Back in the day there was a way to keep your mouse moving you would stick it on top of a watch that had a second hand. The movement of the seconds hand would simulate moving the mouse itself.
20% of people are responsible for 80% of productivity
80/20 rule
YEA
And usually ganged up on by the 80% if we actually expect them to do their part.
So very true. Coming from a now retired 20-Percenter. Thank Dogness, I was SO Tired. 👍🧓
@@katiekane5247or HR’d out somehow.
It has probably nothing to do with "simulating work", but with completely unreasonable demands from management. If they use mouse movement to determine "work activity", what do you do while doing a work related phone call, or reading an email?
Story:
Waqy back in the mists of time, I had a coworker at Montgomery Ward in the Auto Center. He would clock in and then leave. When his shift ended he would come back and clock out. The payroll system would automatically deduct 30 minutes for his lunch. This went on for YEARS.
One day, they announced verbally that everyone had to clock out and in for their lunches. Since he was not there, he did not get the warning.
He was discovered and fired fairly quickly, but nothing ever happened to his manager.
I heard the story afterward since he was kind of a folk hero to the guys in the Auto Center.
PO u can wk drunk n it goes on quite awhile
Measured in years
Not days
Before u get anywhere near firing
UNIONS
Ain’t they grand
A bank of scammers is being scammed by their own employees! Ironic, isn't it? 😂😂😂😂😂😂😅😅
There is a fine line between a company truly trying to make yourself better and a company who is using it to appear to look like they're trying to make themselves better
One of the bosses at my job got fired doing that after being allowed to work from home during the Beer Flu.
🤣
Long time banker here. One of the things we were told was that the more account relationships a person had, the more likely they were to stay with the bank. Now, would multiple savings accounts have an impact on customer loyalty? I doubt it, but having a checking account, savings account, mortgage, HELOC, car loan, money market account, IRAs, and so forth, yeah, I do believe that would tend to keep someone as a customer.
In my area, a bank that eventually became part of Wells Fargo was involved in something similar for the same reason. Mostly it involved people having debit cards ordered for them without their knowledge.
There is actually another explanation for this, which is that some companies (probably especially banks) require machines to lock if there's no activity for 5 minutes as a security feature. A key tapper will prevent that. People who work from home are often alone, there's nobody else around, so they might think, "All of this logging in is pointless. Nobody is going to get my computer while I'm here." But, for a bank, I would say they're wrong.
PO is same way
Someone might get someone’s address! Horrors!
It’s ridiculous
"Simulation of Keyboard Activity" is a moral imperative for workers.
Work merit ranks high in my book. Get an 8 hour job done in an hour? Pay him a bonus!
How can anyone expect their employees to stay busy when they dont know what the work is? Organization is a cult and logic isnt their highest priority.
I lost most of this video, due to thinking about Homer in his mu'umu'u.
Dang you Steve. LOL
Ben sitting on the Italian Hall block of wood.
Wells Fargo saying they don't tolerate unethical behavior is the biggest joke here.
Just another reason on a very long list of reasons not to bank with Hells Fargo.
All big corporations do this or will soon. Most of them actually use webcams to watch and theyre training machines to monitor you everywhere even in your car.
@@BlackJesus8463I really dislike when people say things like this. All big companies do this or that. Where’s your evidence?
you dont think they should have fired workers for not working? really?
I know someone who installed 3 rooms of hardwood flooring while "attending" Zoom meetings. He put in his ear buds, listened to the meetings, and got some actual WORK done.
Ben is leaning forward on Steve's RHS
Happy Fathers Day to all the dads on here.