Having worked fast food for a period of time, what the clerk said is unfortunately true. The buttons are programmed a certain way, and there isnt a way to change it. If you charge for something else, it messes up inventory and you get in trouble. It can cause problems. They went to that system to prevent charging random amounts for things. Im not defending , just trying to explain .
paula brill I worked fast food and that does happen, but she could have pulled the handle on the chocolate and thrown it out, if it mattered that much.
paula brill Well I have not ever worked fast food it would seem like anybody that’s there including the workers could have a voice to suggest something that is asked for so that later they could put it on the menu. And obviously in the case of the milkshake she did sell the last chocolate milkshake.
That's when you go to the manager, tell him what you want, and if he's a smart man, his brain will think this: "the customer is always right, because he can go give his money to another restaurant who treats him better." Then he will make sure to give that customer a vanilla milkshake even if it's not on the computer keys. 🙂
I'm a retired elementary school teacher - I discovered very quickly that i didn't have enough hobbies to amuse myself nor did I want to go to lunch every day with friends or catch a movie. I decided to get a part time job. I work for a major box store (not walmart tho) and i work with lots and lots of young people. I sincerly wish anyone of them would "catch on" as quickly as the young woman described by Ms. Robertson.
I had a friend who happened to be a doctor in Philadelphia, and was told to tell the African Americans in the clinic he was going to "mash" on them when checking for abdominal abnormalities. "I'm gonna mash on you," became one of our favorite sayings.
David Thaler Some Southern women - and they are not rare but they are precious - have a reputation. They are just as sweet and well mannered as you could ask for - but don't mess with them. You will lose, and thank her for it. He simply realized he was in the company of a master of that type of woman, and mentally grabbed his popcorn and waited for the show.
My husband was from the south, when I met him I was in aw. After about a yr or so I never heard it again I was so use to it. Others could big time but not me. But hey I am still in aw of him ❤
I went to Athens, Georgia in 2018 and was surprised that the southern accents I had heard on TV were not exaggerations. I mean, a lot of TV accents are overdone for effect, but the southern, Georgian drawl I had heard all the time on TV appears just like that in the real state of Georgia.
"But there's not a button for that." I get that at a place I go to often, where there is a main dish that I like, and it comes with two sides. I don't like the sides that it comes with by default, so I ask for a substitution. On many of their other items, the sides are not "default" but have to be manually entered. But since the thing I like doesn't have manually entered sides, the cashier often has trouble figuring out how to enter it. Most recently, I asked for my substitutions as usual, and the cashier told me it didn't come with sides.
I head the same experience in Hong Kong. At three different fast food places under the same chain! I ended up with chocolate every time because they don’t “have” vanilla!
Oh my didnt know Jeanie had passed away , i used to work with a dementia client , finish my work and show client' a video of Jeanie , client loved the videos too. RIP lovely lady, any one know what happened to left brain
And just today I went to DQ and asked for a cup of vanilla ice cream. The employee said, "Oh, you mean a sundae with no topping," ... The same kind of logic, right? ;-)
trixiegirlism You know, though I often deride my current home of Modesto California I can say that on the most part, the people in the service industry here are actually fairly intelligent. Except for Game Stop however. Walked in asking an employee if they sell replacement game cases. Expecting him to understand that cases for games get damaged, lost, dirty etc. Dude looked at me as though I were speaking Klingon. When I explained that likely the odd used game may have a tired case which needs replacing etc. He said "Well a case comes with the game when you buy it." I just walked out. I really wanted to use Jeanne's line of "Are you in there?" Give me strength.
Part of the problem is that although a lot of employees are a lot more savvy than this lady who served Jeanne, their supervisors, managers, et cetera are far more incompetent. A kid can get into trouble for "doing the wrong thing" like that, even if what the customer orders is perfectly doable. Also, this just goes to show that most places serve not chocolate or strawberry milkshakes, but vanilla with the syrup flavoring added into it. A real chocolate milkshake is made from chocolate ice cream. There is a difference!
Pearl of the Dark Age exactly I had 5 different managers and they would all have different rules which was frustrating and another manager would look at you expecting you to know what they want
@@abouttogiveyasomefacts5574 Isn't that so fun? When you have a manager on Monday who says "just make the lady the custom drink" and then a manager Tuesday who says, "hey you can't do that, you'll throw off my truck order."
When i worked at mcdonalds for some regular customers i would take the centers from two big mac buns, butter up the flat grill and make grilled cheese sandwiches, the customers paid the price of a cheeseburger. When the owners found out they started arguing costs but as a manager trainee i busted out the numbers and showed them there was a hefty profit margin and the remaining bigmac bun could still be used for regular burgers. In the end i was told though i had proven my margins i could not continue because it violated the franchise agreement.
It was probably manager's orders. My manager won't let us charge for something we don't have a button for. Has to do with inventory from what I've heard. My previous job at Sonic would. We would make you anything you ordered.
You are correct. The computer will make the order for supplies based on sales. It depends on whether you are working for a Geek or a human being. The human being goes to the store room and take's inventory and enters the information into the computer to purchase supplies. When you worked for Sonic your manager was customer smart because community can make or break a business. A lot of times Management gets bonuses based on sales. Back in my youth, I worked at a Restaurant & hot coffee got dumped all over me. The Manager shoved me into the walk in freezer and yelled at me to strip!! The removal of my scalding hot coffee prevented more serious injury. I think she sent somebody across the street to the mechanic shop for some clothes to wear. There's also a difference between a person & a human being.
Right. I've absolutely worked for manager who would yell at you for doing anything that might throw off inventory, even if it's the smallest thing that would make the customer's day. Believe me, baristas and line cooks have thought of ten thousand off-menu things they could make, and if the chill managers are working, they'll make them for you. If the big boss or an inventory manager is in, though, no dice.
All you have to do is fill the cup with vanilla milkshake and put the chocolate in another small cup and give the customer both. Customer could throw away the chocolate part and you wouldn't be in fault but you'd have a happy customer. How 'bout that?
@@IGFavorites Ah but then you are throwing off the inventory by using more cups than you need. Which is costing money. So your dreadful boss shouts at you. Never underestimate the ability of these people to drive their own business into the ground.
Jeanne's stories are great examples of timing and delivery. Everyone had the gist of this story by the halfway point, but she still made it funny just by the way she told it.
Now after years of driving truck, I am now driving down the road, listening to these tapes, saying word for word, timing perfect, same inflection and head movements. This is gold.
When I pull up her videos on You Tube, I hit the Like button first so I won't forget. There is never any question that I'm going to like it, I hit it before she even says a word! LOL...
My friend and I saw your program in Wabash, Indiana. We've prayed for your healing and being pain free. We very much enjoyed the program! May God bless you and yours!
Oh, Jeanne. It is so refreshing to hear humor that's truly funny and doesn't have even one foul word. You are a breath of fresh air and a blessing. Be blessed!
On a hot summer day, we drove through a drive-thru at a Jack-in-the-Box in Carson city. I ordered two large cokes. The voice came back, "Two large cokes, would you like anything to drink with that?"
I had a similar problem with a very upscale local restaurant, they however sell cheese burgers and do not sell hamburgers...... You can see the problem. I said can we maybe make and exception and ask the cook to please see if they can manage this as I don't want the cheese, he said indeed I can, he stopped back by the table and said they are making your request, I said thank you so much. My lunch mate had almost completely fallen off the chair by now to keep from laughing in his face. he kept looking at us and in the end told us we were the happiest customers he had all day. I said you have been a joyous addition to our day Thank you.
I had the opposite problem. At this restaurant hamburgers were a dollar but they had extra cheese listed on the menu for .25. So I asked for that. She said oh a cheeseburger is 1.35. An extra ten cents. I said no give me a hamburger and the extra slice of cheese is .25. She could not figure it out. Apparently the first extra cheese was .35 and any extra beyond that was .25? She said it wasn't extra cheese, just cheese
This is especially hilarious to me because we had an experience with a local sandwich shop that was running a special on "yard long" sandwiches. We were having company, so I called to place an order, asking for their "36" sandwich. The clerk said, "I'm sorry, we don't have that! So scary!!! Love your humor!!!!
I came into my bedroom to look up a recipe on my iPad for using a cake mix to make an apple muffin kind of thing. I got distracted because there was a pop-up that said Jeanne Robertson had uploaded a new video. So I sat down and I watched the video and it was funny as it always is. Then I got up and went back to the kitchen. I poured myself a glass of juice and looked around to figure out what I was doing. Oh, and I went back to get my iPad and look for a recipe. Love you Jeanne!
Reminds me of when my Dad went they a McDonald's drive-thru, when it was time for him to order he said, "I'll take a dozen chicken nuggets and a medium Sprite please". The sweet voice of a young girl came thru the crackly speaker to reply, "Sir, we only sell our nuggets by 6, 9 or 20 packs". My Dad conceded and told her, "In that case, I'll take 2 orders of 6". She had a button for that. 🤯😋🤪
I blame modern education .... and I was a teacher who frequently rebelled at the stupidity of the constantly changing directions which dictated what I was supposed to teach.!!!!
Keyser Soze um it’s not that hard for anyone over the age of 8 to figure out that 2 6’s make a dozen. Like when people will often ask for 2 10 pieces, you don’t put it in that way, you ring it in as a 20 piece to save them money. It’s so basic. I think the girl was probably new or having a brain fart that day.
Ig-nat-ius exactly then you get “well why didn’t you tell me it was going to cost more” 🙄 like it literally says on the sign people are either illiterate or stupid
@@perryoparsonneseatingjuicy8738 even if she DID figure it out, she'd probably hear a "wait I didn't say a 6 piece, I said a 12 piece!" Anyone over the age of 8 should be able to read a bunch of signs too.
@Kai Evans thats terrible customer service. An honorable person does what they can to help others especially in situations when others are just ignorant of the facts. Not only would you never make employee of the month, i would look to have you removed from the register as you either do not understand the math or simply choose to take advantage of customers. Its unfortunate dishonest people like you outnumber us honest people.
Greetings from England. I have just discovered your channel and having lived in Roanoke Virginia for a few years in the 90, s I understand your sense of humour. You have cheered me up no end, in fact my waters may have broke as well. ☺
Yes! People who like her might also enjoy watching Michael McIntyre from England. To me he is the funniest comedian on the planet. And he usually stays very clean in his jokes too, taking everyday situations to have us laugh so loud, everyone in the building awakes (I watch at night).
Reminds me of this time I went to Arby's for a root beer float. They had coke floats on the menu. They also had regular root beer as a drink. So I went up and asked if I could have a root-beer float. They were like "We don't sell those here." So I go "Oh okay. Can I have a coke float, but instead of coke, root-beer?" Then they said "No." Then I go "Okay. Can I have some ice cream and a root beer?" Then they say "We don't sell ice cream. Corporate won't let us." I just forgot about the rootbeer float and went home. This was like a year or so ago. They now sell root-beer floats
As someone who doesn't understand 95% of today's comedians, I sincerely appreciate your type of humor. It's not only one I understand but also one I can relate with. Thank you very much for making some of your stories available.
My 18 year old daughter and I get happy when we see a new "Ms. Jeanne" video listed! Ma'am, you bring such joy to our lives! Thanks for sharing your lovely stories.
You go girl. I never heard of you till today and you brought a smile and a lot of laughter to me and my girlfriend with this milkshake bit. Thank you 🙂
Oh my gosh. Where have you been all my life?! I fell upon your videos the other days and you are my new obsession! You are so funny! I should be sleeping, but I can't stop watching! 🤣🤣♥️♥️
You can't make chocolate anything without adding vanilla bean extract, funny enough I found out via cookbooks and baking. So it still would have been flavored... the lady at the register just forgot to to connect her brain cells from working too lol I had a coworker like that once. Great smile and customer care but dumb as a rock
Ayla123Hemora So, what, you want her to separate the vanilla extract from the chocolate syrup? In a science lab or something? Vanilla is a flavor, it doesn't just mean "plain." What was coming out of the first machine was just plain cream, not a vanilla milkshake
When I worked in restaurants many many MANY years ago, there was a list on the managers door showing the cost of every single item so that if a special request was made, the cost could be calculated.
Rebekkah Todd well that’s changed mostly everything is set certain things cannot be changed and you can in trouble for even changing something even if the customer wants it
In 99 burgerking did a study. What they determined was based off the average contents and price of a bucket of pickles each pickle cost $.01, many employees were putting an extra pickle on nearly every sandwich and some added more than one. Once they did the math assuming 50% of every sandwich had 1 extra pickle every store would lose over $500 per month, in larger populations thousands were lost each month.
A funny part about watching this video was the commercial that preceded it was for some kind of "senior" medication that showed a 70-something on a zip-line...I couldn't help but think of Left Brain bungee jumping.
This lady got me with her joke about looking for a guy name J.F. She told someone she was looking for him and they told her, "The name Jeff is not two syllables where I come from". New subbie!
Thank you, Jeanne. I can't tell you the number of times I've encountered this sort of thing. Whatever you do, don't give a young cashier a number of pennies so that you can get back a nickel or a dime instead of more pennies. You'll find it rare that they can give you back the correct change if they can't punch it into their computerized register. Amazing! I learned to work a totally-manual register like you might encounter in an old general store. If you couldn't count change, you couldn't work there. Thanks for keeping us laughing! God bless you!
The best part is when the (computerized) register screws up! I have dyscalculia, so my math skills are very weak. I can at least trade pennies for nickels (I'm not THAT hopeless), but I know better than to try extensive mental math when someone's money is involved. I worked at a cinema with a notoriously temperamental register, so I kept a note pad and pencil nearby to jot out correct change when I couldn't immediately come up with the number. Most people appreciate that, but one guy got on me like I was a worthless idiot who deserved to die because I couldn't come up with his $8.36 in change. I just smiled sweetly at him and said, "Sir, of my numerous skills, which include speaking Mandarin Chinese, novel writing, music, and building furniture, mental math is not one of them. However, customer service is, and part of that is assuring you get your correct change, however I may have to do it. I'm sure you prefer having the right amount of money returned to you." He turned bright red, stared at the ground, and took his change with him. The guy behind him was crying with laughter and gave me props for writing it out instead of depending on a calculator. The guy who got mad at me at first was always polite after that. I always tell that story to encourage kids to use their brains, even if they have to do things a little differently, and to NEVER rely on computers.
Karen, you remind me of the time nearly 50 years ago when I was still in HS and had a customer give me several extra pennies for her cash purchase. In the end we both looked at each other clearly thinking "what an idiot" as I handed her the correct change and her extra pennies. The other salesperson working with me told me after the customers were out of the area, "She was trying to make it easier for you to make change and to keep herself from having so many pennies". She then explained to me what I should have done and why. I never had that problem again when someone gave me extra pennies.
@@ktcd1172 Similarly, in the first hour or two on my first day at my first real job, which was at a Dairy Queen back before ANYone had a computerized cash register, a customer gave me extra coins. I'm good at arithmetic, but this confused me so much that I stood there staring at the coins in my hand. I was so stunned by someone clearly giving me extra, extra money -- change above and beyond the paper currency which was already more than the bill -- that I couldn't think. The owner was there with me, and told me what change I should give back. It seemed too much, so I said -- to the owner! -- 'I don't think I should do that.' She gave the customer correct change and then explained the concept to me. I've hardly ever felt so stupid in my life, and was immediately annoyed that no one had ever taught me this useful 'trick'.
@@LynxSouth For this, as well as personal convenience reasons, I usually hand over the change first, if I have the precise change. And then the dollars. And usually tell them what the change I will be receiving back is. Usually they will understand what I'm doing at that point.
so glad to see some new stuff! you always make me laugh. i turn 70 next month! I'd love to hear more humor about growing older. there must be funny situations about growing up. old. the other day a dr told me it was time to start acting my age!
* This Milkshake story is one of her BEST!!! Jeanne is my all time favorite comedian! I watch/listen to her same stories over&over. QUESTION! Is there any comedians out there with her style? I'd love to find them if they exist! All i find are people who TRY to be funny and honestly they seem nice but i never laugh...its just not funny to me. I love true life stories like she told......so much!!!! Help?
That is so funny! It is so true that they can't do anything if it's not on the computer, even though it may be the same price. Glad you turned on the light.
Honestly, no lie! Hubby and I went to a diner in a state that we were not familiar with, my hubby ordered a burger on sour dough bread, that was only listed on the lunch menu, it was now dinner, he was informed he could not get his burger on sour dough bread, so he settled for a regular bun. Then came my time to order, I wasn't real hungry and I ordered a grilled cheese sandwich that came on sour dough bread, no problem!!! Hubby left without tipping and he never does that!! I told him he should have ordered a grilled cheese and a hamburger patty on the side!!! LOL
Wow, at the very least you would think the server would be like, "Uh if you don't mind a hamburger bun with your grilled cheese, we could just have the cook swap them around..." but I guess that's too much logic.
tirsden Unfortunately, in a lot of restaurants, the incentives of cooks and servers are not aligned. Servers are working for tips. Most of the money we make comes from guests instead of our boss. On a lot of shifts, 90% of our income or more will be from tables instead of from the company. So we have a financial incentive to do everything in our power to make our tables happy. If we can get away with giving you your special order, that is what we want to do. Cooks are paid a flat hourly rate. They get paid the same if we are busy or slow and they get paid the same regardless of customer satisfaction. They could really care less about what you want. On top of that, they are the ones who would be on the hook if inventory is wrong or if someone gets hurt or sick from poorly prepared food. So, they are being incentivized to make every order by the book and to refuse to do substitutions. Often times, when a guest asks for their food to be prepared in a special way that isn’t represented by a button on the machine, the result is a battle of wills in the kitchen. The server wants the cook to make an exception and the cook wants the server to tell the customer to just pick something from the menu. Newer staff members get pushed around by their more senior coworkers and tougher employees (who tend to be cooks) intimidate timid employees into submission. Particularly if your server is a newer employee, it’s unlikely that they could convince a cook to swap the bread from two different sandwiches, even if they asked. The way your request is handled frequently comes down to petty workplace politics in the kitchen. That’s why you’ll find that a request that didn’t seem to cause a problem one night might be something the restaurant “can’t serve” on another. It comes down to who happens to be your server and who happens to be scheduled in the kitchen for that shift. It’s an infuriating system, but it’s not one I think will change anytime soon.
Miss Jeanne, I love your stories, but I have to correct you on this one and tell you what this server didn't know. That wasn't vanilla that came out of the machine - it was plain unflavored milkshake mix. To get a vanilla milkshake she would have had to add vanilla to it just like she did the chocolate. If she had given you a cup of what you thought was vanilla you may or may not have liked the taste, but you would not have tasted vanilla. (If the mix was vanilla coming out, you would end up with chocolate-vanilla and strawberry-vanilla shakes.) But don't stop telling this story! After having managed restaurants I am constantly amazed at the fact that they don't teach employees to think. Or count back change! Cheers. :)
not necessarily.....a lot of the bases are already vanilla flavored...it is just not a strong flavor and they add the syrup to make it a stronger taste . And you wind up with a choc=vanilla flavor anyway..just most people dont notice because it is psychological more than anything
I have some of my own: my husband and younger son walked into a video rental store (this would have been a few years ago) and asked at the desk for “Apocalypse Now”. The little girl behind the desk said “Apoca-WHAT?” They almost fell down laughing. Another time I inquired about a dozen eggs and the clerk (not the same one) asked “you mean twelve?” Where did these people go to school? I fear for my country’s future. Kids don’t even know how to read a clock with a face anymore. They can’t write cursive handwriting b/c they aren’t taught in school. But brother they know how to type!
They know how to "type with their thumbs" maybe. But typing properly...that's probably an entirely different story. Full disclosure, although I took typing decades ago, I wouldn't remember how to do it now either.
Same thing when I ordered a chili cheese burger with onions from Sonic lol.. I had to explain ring up plain burger add cheese onions and chili lmao I'm pretty sure I blew their mind but I've never had a problem with it sense
Thank goodness this nice lady took the time to be patient with an underpaid fast food worker constrained by bull s**t rules. Managers do not want critical thinking in their employees and they will punish it if they see it (ie: fire you).
I had a similar experience at a place where their machine had 3 spouts for their base flavors- vanilla, chocolate, and strawberry. I asked for a strawberry milkshake & the lady said they were out of strawberry in the machine. I pointed to the bottle of strawberry syrup on the counter & asked if she could mix some of it into a vanilla milkshake. She looked like it had never dawned on her to mix in the syrup herself.
I laughed SO hard when I first saw this!! I sell VANILLA milkshakes everyday at work and we do have a button for vanilla! You ever need a VANILLA milkshake go to a Culver’s... They sell them!! 😂😂😂😂 I also enjoy her other videos!!
I don’t know why this channel popped up in my mentions. But I’ve watched two of this magnificent woman’s videos. And... I’M COMPLETELY IN LOVE WITH HER! 😍😍😍😍😍😍😍😍😍😍😍😍😍😍
![SAFEPLANET - ดาวเคราะห์ [ THE PLANET ]](http://i.ytimg.com/vi/4X1XL3I_k3c/mqdefault.jpg)
Having worked fast food for a period of time, what the clerk said is unfortunately true. The buttons are programmed a certain way, and there isnt a way to change it. If you charge for something else, it messes up inventory and you get in trouble. It can cause problems. They went to that system to prevent charging random amounts for things. Im not defending , just trying to explain .
paula brill I worked fast food and that does happen, but she could have pulled the handle on the chocolate and thrown it out, if it mattered that much.
paula brill
Well I have not ever worked fast food it would seem like anybody that’s there including the workers could have a voice to suggest something that is asked for so that later they could put it on the menu.
And obviously in the case of the milkshake she did sell the last chocolate milkshake.
Sauce cup. Put it in a sauce cup. Also, to be clear, she ran out of chocolate sooooo technically.... it wouldn’t.
That's when you go to the manager, tell him what you want, and if he's a smart man, his brain will think this: "the customer is always right, because he can go give his money to another restaurant who treats him better." Then he will make sure to give that customer a vanilla milkshake even if it's not on the computer keys. 🙂
I GUESS IT HASN'T SUNK IN YET...LIE TO THE MACHINE.
This lady is a deeelight! No foul language, no offensive jokes, just clever humor. The best there is!
Amen - Thanks for the all the great laughs - RIP We love you and your humor carries on...
Legit I love it 😂❤ she’s so darn funny
I'm a retired elementary school teacher - I discovered very quickly that i didn't have enough hobbies to amuse myself nor did I want to go to lunch every day with friends or catch a movie. I decided to get a part time job. I work for a major box store (not walmart tho) and i work with lots and lots of young people. I sincerly wish anyone of them would "catch on" as quickly as the young woman described by Ms. Robertson.
She is a gem!
She used “mash” when “pushing” a button.
Love her Southern twang!
Recently discovered Ms. Jeanne!
Since I discovered her I have shared her with almost everyone I know.
I'm from Spencer, Tennessee. What twang?
Think about. You are mashing. And if you're 'from around here', she doesn't have a 'twang'. She sounds just like us.
@@michaelmayfield4304 Amen, Michael!
I had a friend who happened to be a doctor in Philadelphia, and was told to tell the African Americans in the clinic he was going to "mash" on them when checking for abdominal abnormalities. "I'm gonna mash on you," became one of our favorite sayings.
May I have another minute?
I'm gon' watch it!!!
Yeah...that young father saw that comin' from space!!!!!
David Thaler
Some Southern women - and they are not rare but they are precious - have a reputation. They are just as sweet and well mannered as you could ask for - but don't mess with them. You will lose, and thank her for it. He simply realized he was in the company of a master of that type of woman, and mentally grabbed his popcorn and waited for the show.
“You will lose and thank her for it.” I have known women like that!! Well said! 😂❤️
Miss this wonderful lady so much R.I.P. Jeannie and Left Brain xx
This is my favorite of all her stories. She is missed.
My first story I ever heard was LB sent to the grocery store. I have loved her for years. So said they are both gone but they live on here. 🥺🥺🥺🥺
She is the best of their types
I've never heard a southern drawl in real life... it's quite comforting.
You have not lived!
My husband was from the south, when I met him I was in aw. After about a yr or so I never heard it again I was so use to it. Others could big time but not me. But hey I am still in aw of him ❤
I went to Athens, Georgia in 2018 and was surprised that the southern accents I had heard on TV were not exaggerations. I mean, a lot of TV accents are overdone for effect, but the southern, Georgian drawl I had heard all the time on TV appears just like that in the real state of Georgia.
yes, yes it is.
whichwitch what planet are you from. That you’ve never heard a southern drawl. Lol.
"Chocolate milkshake, hold the chocolate."
Perfect!!!
"But there's not a button for that."
I get that at a place I go to often, where there is a main dish that I like, and it comes with two sides. I don't like the sides that it comes with by default, so I ask for a substitution. On many of their other items, the sides are not "default" but have to be manually entered. But since the thing I like doesn't have manually entered sides, the cashier often has trouble figuring out how to enter it. Most recently, I asked for my substitutions as usual, and the cashier told me it didn't come with sides.
What's the movie where Jack Nicholson orders toast by ordering a BLT, hold the bacon, lettuce, and tomatoes?
@@andrewkohler3707 As Good As It Gets?
@@jeffc5974 No, it's earlier than that. Google tells me that it's called Five Easy Pieces.
All class and elegance. Miss you Jeanne.
RIP Sis! Thank you for the many laughs!
Smiles, how are you doing Joan?
That dress is stunning.
One of my favorits is about the tent. I laughed so hard had tears in my eyes and as Jeanne says "My water broke and I wasn't even pregnant!"
I head the same experience in Hong Kong. At three different fast food places under the same chain! I ended up with chocolate every time because they don’t “have” vanilla!
Jeannie Robertson was such a treasure! Rest in peace, Mrs Robertson!
Oh my didnt know Jeanie had passed away , i used to work with a dementia client , finish my work and show client' a video of Jeanie , client loved the videos too.
RIP lovely lady, any one know what happened to left brain
@@LP-zr1ep Left brain, Jerry, died 6 months before her.
can always count on a good clean laugh and my daughter can always listen in too!
And just today I went to DQ and asked for a cup of vanilla ice cream. The employee said, "Oh, you mean a sundae with no topping," ... The same kind of logic, right? ;-)
At least she didn't say they didn't sell it.
trixiegirlism You know, though I often deride my current home of Modesto California I can say that on the most part, the people in the service industry here are actually fairly intelligent. Except for Game Stop however. Walked in asking an employee if they sell replacement game cases. Expecting him to understand that cases for games get damaged, lost, dirty etc. Dude looked at me as though I were speaking Klingon. When I explained that likely the odd used game may have a tired case which needs replacing etc. He said "Well a case comes with the game when you buy it." I just walked out. I really wanted to use Jeanne's line of "Are you in there?" Give me strength.
Hilo hawaii
you have got to be kidding! lol
trixiegirlism Hahaahaaa,
Thank you Miss Robertson
Part of the problem is that although a lot of employees are a lot more savvy than this lady who served Jeanne, their supervisors, managers, et cetera are far more incompetent. A kid can get into trouble for "doing the wrong thing" like that, even if what the customer orders is perfectly doable.
Also, this just goes to show that most places serve not chocolate or strawberry milkshakes, but vanilla with the syrup flavoring added into it. A real chocolate milkshake is made from chocolate ice cream. There is a difference!
Pearl of the Dark Age exactly I had 5 different managers and they would all have different rules which was frustrating and another manager would look at you expecting you to know what they want
@@abouttogiveyasomefacts5574 Isn't that so fun? When you have a manager on Monday who says "just make the lady the custom drink" and then a manager Tuesday who says, "hey you can't do that, you'll throw off my truck order."
When i worked at mcdonalds for some regular customers i would take the centers from two big mac buns, butter up the flat grill and make grilled cheese sandwiches, the customers paid the price of a cheeseburger.
When the owners found out they started arguing costs but as a manager trainee i busted out the numbers and showed them there was a hefty profit margin and the remaining bigmac bun could still be used for regular burgers. In the end i was told though i had proven my margins i could not continue because it violated the franchise agreement.
Hence why I can’t work for a corporation ever again! 😂 I bend the rules too much!
One of your best stories. So many people need that light switch to come on.
It was probably manager's orders. My manager won't let us charge for something we don't have a button for. Has to do with inventory from what I've heard. My previous job at Sonic would. We would make you anything you ordered.
You are correct. The computer will make the order for supplies based on sales. It depends on whether you are working for a Geek or a human being. The human being goes to the store room and take's inventory and enters the information into the computer to purchase supplies.
When you worked for Sonic your manager was customer smart because community can make or break a business. A lot of times Management gets bonuses based on sales. Back in my youth, I worked at a Restaurant & hot coffee got dumped all over me. The Manager shoved me into the walk in freezer and yelled at me to strip!! The removal of my scalding hot coffee prevented more serious injury. I think she sent somebody across the street to the mechanic shop for some clothes to wear. There's also a difference between a person & a human being.
Right. I've absolutely worked for manager who would yell at you for doing anything that might throw off inventory, even if it's the smallest thing that would make the customer's day.
Believe me, baristas and line cooks have thought of ten thousand off-menu things they could make, and if the chill managers are working, they'll make them for you. If the big boss or an inventory manager is in, though, no dice.
All you have to do is fill the cup with vanilla milkshake and put the chocolate in another small cup and give the customer both. Customer could throw away the chocolate part and you wouldn't be in fault but you'd have a happy customer. How 'bout that?
I love sonic. I have gone and asked for the craziest shit and they always do it for me. 10/10.
@@IGFavorites Ah but then you are throwing off the inventory by using more cups than you need. Which is costing money. So your dreadful boss shouts at you.
Never underestimate the ability of these people to drive their own business into the ground.
I'll watch this a thousand times and it still makes me laugh.. God bless her...
.
Jeanne's stories are great examples of timing and delivery. Everyone had the gist of this story by the halfway point, but she still made it funny just by the way she told it.
Now after years of driving truck, I am now driving down the road, listening to these tapes, saying word for word, timing perfect, same inflection and head movements. This is gold.
When I pull up her videos on You Tube, I hit the Like button first so I won't forget. There is never any question that I'm going to like it, I hit it before she even says a word! LOL...
My friend and I saw your program in Wabash, Indiana. We've prayed for your healing and being pain free. We very much enjoyed the program! May God bless you and yours!
I love Wabash it always meant i was halfway to grandmas
No matter how often I watch this video it still makes me laugh. Thanks Jeanne
Smiles, how are you doing Angela?
The world needs more of you!
LilyRoseDaisy VioletSweetPea Amen to that, she's a real joy.
Good, old fashioned, clean, down home, humor. Thank you.
So refreshing.
Since discovering this fabulous lady a week or two ago I've watched this a couple of times, and I laugh just as hard each time. She's wonderful!!!
Oh, Jeanne. It is so refreshing to hear humor that's truly funny and doesn't have even one foul word. You are a breath of fresh air and a blessing. Be blessed!
O this is choice. Amazing story. Thank You for my funny for the day Sweet Lady 💕
You are one of the very best at painting a picture with your words...Thank You you have helped to get me through some tough days....
That is another one of Jeanne Robertson's talents. She has helped me too get through difficult times. I am glad you found her!
U can't help to love this woman!!
On a hot summer day, we drove through a drive-thru at a Jack-in-the-Box in Carson city. I ordered two large cokes. The voice came back, "Two large cokes, would you like anything to drink with that?"
Fred Ferd965, 😂😅😂😅😂
I had a similar problem with a very upscale local restaurant, they however sell cheese burgers and do not sell hamburgers...... You can see the problem. I said can we maybe make and exception and ask the cook to please see if they can manage this as I don't want the cheese, he said indeed I can, he stopped back by the table and said they are making your request, I said thank you so much. My lunch mate had almost completely fallen off the chair by now to keep from laughing in his face. he kept looking at us and in the end told us we were the happiest customers he had all day. I said you have been a joyous addition to our day Thank you.
That reminds me of "Five Easy Pieces" scene with the chicken salad sandwich
Haha upscale restaurants do not sell burgers. And that wouldn’t even get a chuckle let alone falling of chairs laughter, I call bs.
@@llddau Actually, sometimes they do sell burgers at nice restaurants.
I had the opposite problem. At this restaurant hamburgers were a dollar but they had extra cheese listed on the menu for .25. So I asked for that. She said oh a cheeseburger is 1.35. An extra ten cents. I said no give me a hamburger and the extra slice of cheese is .25. She could not figure it out. Apparently the first extra cheese was .35 and any extra beyond that was .25? She said it wasn't extra cheese, just cheese
Are people really that dim witted? Just take the cheese of the hamburger! I mean really! 🙄🙄🙄
I love Jeanne Robertson ❤
She's very funny naturally
This is especially hilarious to me because we had an experience with a local sandwich shop that was running a special on "yard long" sandwiches. We were having company, so I called to place an order, asking for their "36" sandwich. The clerk said, "I'm sorry, we don't have that! So scary!!! Love your humor!!!!
Maybe kids are finally learning the goddamn metric system. Good riddance imperial system; we hardly had any reason to have known ye.
I love Jeanne's humor. I look forward to every new video.
I came into my bedroom to look up a recipe on my iPad for using a cake mix to make an apple muffin kind of thing. I got distracted because there was a pop-up that said Jeanne Robertson had uploaded a new video. So I sat down and I watched the video and it was funny as it always is. Then I got up and went back to the kitchen. I poured myself a glass of juice and looked around to figure out what I was doing. Oh, and I went back to get my iPad and look for a recipe. Love you Jeanne!
Reminds me of when my Dad went they a McDonald's drive-thru, when it was time for him to order he said, "I'll take a dozen chicken nuggets and a medium Sprite please". The sweet voice of a young girl came thru the crackly speaker to reply, "Sir, we only sell our nuggets by 6, 9 or 20 packs".
My Dad conceded and told her, "In that case, I'll take 2 orders of 6".
She had a button for that. 🤯😋🤪
I blame modern education .... and I was a teacher who frequently rebelled at the stupidity of the constantly changing directions which dictated what I was supposed to teach.!!!!
Keyser Soze um it’s not that hard for anyone over the age of 8 to figure out that 2 6’s make a dozen. Like when people will often ask for 2 10 pieces, you don’t put it in that way, you ring it in as a 20 piece to save them money. It’s so basic. I think the girl was probably new or having a brain fart that day.
Ig-nat-ius exactly then you get “well why didn’t you tell me it was going to cost more” 🙄 like it literally says on the sign people are either illiterate or stupid
@@perryoparsonneseatingjuicy8738 even if she DID figure it out, she'd probably hear a "wait I didn't say a 6 piece, I said a 12 piece!"
Anyone over the age of 8 should be able to read a bunch of signs too.
@Kai Evans thats terrible customer service.
An honorable person does what they can to help others especially in situations when others are just ignorant of the facts. Not only would you never make employee of the month, i would look to have you removed from the register as you either do not understand the math or simply choose to take advantage of customers.
Its unfortunate dishonest people like you outnumber us honest people.
Greetings from England. I have just discovered your channel and having lived in Roanoke Virginia for a few years in the 90, s I understand your sense of humour. You have cheered me up no end, in fact my waters may have broke as well. ☺
She's a good woman to have on the earth. :-)
This was an adorable little story and good comedy, glad I listened!
This lady can make any situation way funny.😁😂🤣😅😆😄
Yes! People who like her might also enjoy watching Michael McIntyre from England. To me he is the funniest comedian on the planet. And he usually stays very clean in his jokes too, taking everyday situations to have us laugh so loud, everyone in the building awakes (I watch at night).
I love Jeanne's humor, I'm sadden to learn of her passing the other day. Hopefully she's making Left Brain laugh in heaven!
I'm sure she is and many others as well. 😊
It's funny 'cause it's so true! Thanks for the laugh, Jeanne.
I’ve been binge watching you since yesterday. Good wholesome comedy! ❤️
Reminds me of this time I went to Arby's for a root beer float. They had coke floats on the menu. They also had regular root beer as a drink. So I went up and asked if I could have a root-beer float. They were like "We don't sell those here." So I go "Oh okay. Can I have a coke float, but instead of coke, root-beer?" Then they said "No." Then I go "Okay. Can I have some ice cream and a root beer?" Then they say "We don't sell ice cream. Corporate won't let us."
I just forgot about the rootbeer float and went home. This was like a year or so ago. They now sell root-beer floats
Love this lady.... she proves that Comedians can be hilarious without using vulgar language! God love her!
She said "forget the diet".
Yooooo, I had the same experience!! She is telling the truth!! I was so mad!
Jeanne comes on my pandora comedy station sometimes and I love her stories to bits 🥰
Well done Jeanne! Your videos mean the world to me! Please come to Cincinnati!😍
I absolutely LOVE watching you! You lift my spirit and make me laugh out loud each and every time! Thank you!!!
I just LOVE Mrs. Robertson. I always have. God bless her.
As someone who doesn't understand 95% of today's comedians, I sincerely appreciate your type of humor. It's not only one I understand but also one I can relate with. Thank you very much for making some of your stories available.
Jeanne did not bill herself as a comedian - she was a humorist.
I can’t sleep now I want a vanilla milk shake and this quarantine sucks!
For us in New Zealand, lockdown is tomorrow. I made 260 milkshakes in 3 hours in my restaurant yesterday.
I now hate milkshakes!
My 18 year old daughter and I get happy when we see a new "Ms. Jeanne" video listed! Ma'am, you bring such joy to our lives! Thanks for sharing your lovely stories.
And we're back!!! We just had to watch it again, and read the comments again too! Third time, and the story is still that funny!! THANK YOU JEANNE!!!
You just make my day, Jeanne. You are truly gifted with a great talent.
This was great! Funny without foul language. Love it.
You go girl. I never heard of you till today and you brought a smile and a lot of laughter to me and my girlfriend with this milkshake bit. Thank you 🙂
You are the best! Love your funny stories.
I miss her so much.
Same here Susan, how are you doing?
i love watching this lady. makes me happy every time.
You just can't beat good clean humour. Love this lady.
Oh my gosh. Where have you been all my life?! I fell upon your videos the other days and you are my new obsession! You are so funny! I should be sleeping, but I can't stop watching! 🤣🤣♥️♥️
maybe it was just plain cream, with no vanilla flavouring ?
It definitely was lmao
I just *knew* this comment would be first before I looked
Exactly!
You can't make chocolate anything without adding vanilla bean extract, funny enough I found out via cookbooks and baking. So it still would have been flavored... the lady at the register just forgot to to connect her brain cells from working too lol I had a coworker like that once. Great smile and customer care but dumb as a rock
Ayla123Hemora So, what, you want her to separate the vanilla extract from the chocolate syrup? In a science lab or something? Vanilla is a flavor, it doesn't just mean "plain." What was coming out of the first machine was just plain cream, not a vanilla milkshake
When I worked in restaurants many many MANY years ago, there was a list on the managers door showing the cost of every single item so that if a special request was made, the cost could be calculated.
Rebekkah Todd well that’s changed mostly everything is set certain things cannot be changed and you can in trouble for even changing something even if the customer wants it
Now employees can/will be fired.
In 99 burgerking did a study. What they determined was based off the average contents and price of a bucket of pickles each pickle cost $.01, many employees were putting an extra pickle on nearly every sandwich and some added more than one. Once they did the math assuming 50% of every sandwich had 1 extra pickle every store would lose over $500 per month, in larger populations thousands were lost each month.
A funny part about watching this video was the commercial that preceded it was for some kind of "senior" medication that showed a 70-something on a zip-line...I couldn't help but think of Left Brain bungee jumping.
Thank you for this night's smiles. xo
This lady got me with her joke about looking for a guy name J.F. She told someone she was looking for him and they told her, "The name Jeff is not two syllables where I come from". New subbie!
Thank you, Jeanne. I can't tell you the number of times I've encountered this sort of thing. Whatever you do, don't give a young cashier a number of pennies so that you can get back a nickel or a dime instead of more pennies. You'll find it rare that they can give you back the correct change if they can't punch it into their computerized register. Amazing! I learned to work a totally-manual register like you might encounter in an old general store. If you couldn't count change, you couldn't work there. Thanks for keeping us laughing! God bless you!
The best part is when the (computerized) register screws up! I have dyscalculia, so my math skills are very weak. I can at least trade pennies for nickels (I'm not THAT hopeless), but I know better than to try extensive mental math when someone's money is involved. I worked at a cinema with a notoriously temperamental register, so I kept a note pad and pencil nearby to jot out correct change when I couldn't immediately come up with the number. Most people appreciate that, but one guy got on me like I was a worthless idiot who deserved to die because I couldn't come up with his $8.36 in change. I just smiled sweetly at him and said, "Sir, of my numerous skills, which include speaking Mandarin Chinese, novel writing, music, and building furniture, mental math is not one of them. However, customer service is, and part of that is assuring you get your correct change, however I may have to do it. I'm sure you prefer having the right amount of money returned to you." He turned bright red, stared at the ground, and took his change with him. The guy behind him was crying with laughter and gave me props for writing it out instead of depending on a calculator. The guy who got mad at me at first was always polite after that. I always tell that story to encourage kids to use their brains, even if they have to do things a little differently, and to NEVER rely on computers.
C.E. Thornton p
Karen, you remind me of the time nearly 50 years ago when I was still in HS and had a customer give me several extra pennies for her cash purchase. In the end we both looked at each other clearly thinking "what an idiot" as I handed her the correct change and her extra pennies. The other salesperson working with me told me after the customers were out of the area, "She was trying to make it easier for you to make change and to keep herself from having so many pennies". She then explained to me what I should have done and why. I never had that problem again when someone gave me extra pennies.
@@ktcd1172 Similarly, in the first hour or two on my first day at my first real job, which was at a Dairy Queen back before ANYone had a computerized cash register, a customer gave me extra coins. I'm good at arithmetic, but this confused me so much that I stood there staring at the coins in my hand. I was so stunned by someone clearly giving me extra, extra money -- change above and beyond the paper currency which was already more than the bill -- that I couldn't think. The owner was there with me, and told me what change I should give back. It seemed too much, so I said -- to the owner! -- 'I don't think I should do that.' She gave the customer correct change and then explained the concept to me. I've hardly ever felt so stupid in my life, and was immediately annoyed that no one had ever taught me this useful 'trick'.
@@LynxSouth For this, as well as personal convenience reasons, I usually hand over the change first, if I have the precise change. And then the dollars. And usually tell them what the change I will be receiving back is. Usually they will understand what I'm doing at that point.
Jeanne, You are the BEST, Thank You for the laughter
So glad this was suggested. I have listened to you on the radio for years and love you to death! Thank you for sharing and bringing joy to this world!
I’m rewatching so many of her videos and I still crack up every time!
so glad to see some new stuff! you always make me laugh. i turn 70 next month! I'd love to hear more humor about growing older. there must be funny situations about growing up. old. the other day a dr told me it was time to start acting my age!
Love your stories Jeanne ♥️♥️ thank you for the laughs
Always enjoyable!
Priceless!! How is it that folks have forgotten how to cook without their computers?
* This Milkshake story is one of her BEST!!! Jeanne is my all time favorite comedian! I watch/listen to her same stories over&over. QUESTION! Is there any comedians out there with her style? I'd love to find them if they exist! All i find are people who TRY to be funny and honestly they seem nice but i never laugh...its just not funny to me. I love true life stories like she told......so much!!!! Help?
That is so funny! It is so true that they can't do anything if it's not on the computer, even though it may be the same price. Glad you turned on the light.
Brilliant, Farouk! He's really enjoying himself. Lovely video. Thank you
She always makes me feel so much better :)
Honestly, no lie! Hubby and I went to a diner in a state that we were not familiar with, my hubby ordered a burger on sour dough bread, that was only listed on the lunch menu, it was now dinner, he was informed he could not get his burger on sour dough bread, so he settled for a regular bun. Then came my time to order, I wasn't real hungry and I ordered a grilled cheese sandwich that came on sour dough bread, no problem!!! Hubby left without tipping and he never does that!! I told him he should have ordered a grilled cheese and a hamburger patty on the side!!! LOL
OH GEEZ...did you want to confuse them even more...oh how, how would they ring that up..????? LOL
Wow, at the very least you would think the server would be like, "Uh if you don't mind a hamburger bun with your grilled cheese, we could just have the cook swap them around..." but I guess that's too much logic.
tirsden
Unfortunately, in a lot of restaurants, the incentives of cooks and servers are not aligned. Servers are working for tips. Most of the money we make comes from guests instead of our boss. On a lot of shifts, 90% of our income or more will be from tables instead of from the company. So we have a financial incentive to do everything in our power to make our tables happy. If we can get away with giving you your special order, that is what we want to do. Cooks are paid a flat hourly rate. They get paid the same if we are busy or slow and they get paid the same regardless of customer satisfaction. They could really care less about what you want. On top of that, they are the ones who would be on the hook if inventory is wrong or if someone gets hurt or sick from poorly prepared food. So, they are being incentivized to make every order by the book and to refuse to do substitutions.
Often times, when a guest asks for their food to be prepared in a special way that isn’t represented by a button on the machine, the result is a battle of wills in the kitchen. The server wants the cook to make an exception and the cook wants the server to tell the customer to just pick something from the menu. Newer staff members get pushed around by their more senior coworkers and tougher employees (who tend to be cooks) intimidate timid employees into submission. Particularly if your server is a newer employee, it’s unlikely that they could convince a cook to swap the bread from two different sandwiches, even if they asked.
The way your request is handled frequently comes down to petty workplace politics in the kitchen. That’s why you’ll find that a request that didn’t seem to cause a problem one night might be something the restaurant “can’t serve” on another. It comes down to who happens to be your server and who happens to be scheduled in the kitchen for that shift. It’s an infuriating system, but it’s not one I think will change anytime soon.
THANK. YOU. I SAID THAT CAUSE YOU ARE, WONDERFUL! I ENJOY VERY MUCH EVERYTIME.
Miss Jeanne, I love your stories, but I have to correct you on this one and tell you what this server didn't know. That wasn't vanilla that came out of the machine - it was plain unflavored milkshake mix. To get a vanilla milkshake she would have had to add vanilla to it just like she did the chocolate. If she had given you a cup of what you thought was vanilla you may or may not have liked the taste, but you would not have tasted vanilla.
(If the mix was vanilla coming out, you would end up with chocolate-vanilla and strawberry-vanilla shakes.)
But don't stop telling this story! After having managed restaurants I am constantly amazed at the fact that they don't teach employees to think. Or count back change! Cheers. :)
I agree with you, but I also know that at some places its just soft serve vanilla.
Normally wouldn’t it have been just plain vanilla ice cream that is used as the base?
not necessarily.....a lot of the bases are already vanilla flavored...it is just not a strong flavor and they add the syrup to make it a stronger taste . And you wind up with a choc=vanilla flavor anyway..just most people dont notice because it is psychological more than anything
Ice cream is nearly always created with vanilla, even before flavoring it.
@Tara Miller - The ingredients in McDonald's ice cream are: Milk, Sugar, Cream, Nonfat Milk Solids, Corn Syrup Solids, Mono- and Diglycerides, Guar Gum, Dextrose, Sodium Citrate, Artificial Vanilla Flavor, Sodium Phosphate, Carrageenan, Disodium Phosphate, Cellulose Gum, Vitamin A Palmitate (no lard)
I have some of my own: my husband and younger son walked into a video rental store (this would have been a few years ago) and asked at the desk for “Apocalypse Now”. The little girl behind the desk said “Apoca-WHAT?” They almost fell down laughing. Another time I inquired about a dozen eggs and the clerk (not the same one) asked “you mean twelve?” Where did these people go to school?
I fear for my country’s future. Kids don’t even know how to read a clock with a face anymore. They can’t write cursive handwriting b/c they aren’t taught in school. But brother they know how to type!
They know how to "type with their thumbs" maybe. But typing properly...that's probably an entirely different story.
Full disclosure, although I took typing decades ago, I wouldn't remember how to do it now either.
Wait... kids aren't even taught how to write anymore?????????? !!!!!!!!!!!!!
How is this not a crime against society?
Same thing when I ordered a chili cheese burger with onions from Sonic lol.. I had to explain ring up plain burger add cheese onions and chili lmao I'm pretty sure I blew their mind but I've never had a problem with it sense
I could listen to her all day. The epitome of grace and class
I had to go back to say THANK YOU 👏👏👏 🌻
Thank goodness this nice lady took the time to be patient with an underpaid fast food worker constrained by bull s**t rules. Managers do not want critical thinking in their employees and they will punish it if they see it (ie: fire you).
Those fire-happy managers need to start with themselves.
She is so incredibly funny, and so elegant and gorgeous, too.
I had a similar experience at a place where their machine had 3 spouts for their base flavors- vanilla, chocolate, and strawberry. I asked for a strawberry milkshake & the lady said they were out of strawberry in the machine. I pointed to the bottle of strawberry syrup on the counter & asked if she could mix some of it into a vanilla milkshake. She looked like it had never dawned on her to mix in the syrup herself.
I’m so happy I watched this!
I laughed SO hard when I first saw this!! I sell VANILLA milkshakes everyday at work and we do have a button for vanilla! You ever need a VANILLA milkshake go to a Culver’s... They sell them!! 😂😂😂😂 I also enjoy her other videos!!
Culver's is amazing.
I love clean jokes. I've never heard of her until now. She's very 👍 enjoyable!
I found you last night. Thank you for delighting my night with your humor. And I love your haircut.
Smiles, how are you doing Elizabeth?
You always make my day. Hilarious!!!
I don’t know why this channel popped up in my mentions. But I’ve watched two of this magnificent woman’s videos. And...
I’M COMPLETELY IN LOVE WITH HER! 😍😍😍😍😍😍😍😍😍😍😍😍😍😍
That gave me a well needed smile...thank you, Jeanne :) Just discovered you and have watched many of your videos, all to my delight!
You have NOT lost it! Terrific story!