Can an agent work on digital messages while simultaneously working on an auto-dialer? Current setup in MAX agent is very cumbersome to work on the dialer and also work on digital channels. Because our Integrated CRM screenpop is on the screen where digital channels are so they are constantly fighting each other.
Can an agent work on digital messages while simultaneously working on an auto-dialer? Current setup in MAX agent is very cumbersome to work on the dialer and also work on digital channels. Because our Integrated CRM screenpop is on the screen where digital channels are so they are constantly fighting each other.