Have just returned from exactly the same cruise. Have nothing but praise for Virgin Cruises. All staff we came across were excellent. Everything exceeded our expectations. We will be back with another Virgin cruise very soon.
Great vlog! Glad you guys tried Virgin - don't stop trying new lines, variety is the spice of life! It looks like a total shambles inside that terminal, makes P&O embarkation look smooth which is no easy task. Surprised at the negativity regarding service, guessing it did get better during your cruise?
Thank you both! After the issues we had intially the cruise was definitely one to remember for good reason! Virgin are doing a lot of things really well particularly when it comes to food and entertainment. We have part two coming out hopefully by the end of this week so stay tuned ☺️
Sorry to hear it was chaotic. It was slightly better for us but still had little issues embarking and disembarking! Hopefully you had a good cruise overall.
It’s one of those things sadly! When these things happen the best thing you can do is brush it off and reset ☺️ Despite the embark and cabin issues we had a fantastic cruise with friends and their are aspects that VV are doing really well
Fab video guys! Super sorry you had that start to your voyage. Having done 4 sailings now, we’ve never had issues with cleanliness, or organisation etc so I guess that’s due to the quicker turn around time after the delay, but you’re right - it’s still not acceptable. 😢 Also it’s not usually the case that you have to watch the safety video first before booking (We never have), I’m wondering if they were encouraging people to watch the video first for your sailing so that they could get all of that ticked off and sail away earlier/lessen the delay. 🤔 Looking forward to the rest of your adventures ❤
Thank you gents! It’s one of those sadly we don’t think it was helped by the fact it was our first trying either but we always say you’ve just go to reset and have a good time! The rest of the cruise was lots of fun and certainly one to remember or not in some cases! 😂 Interesting about the safety video that does that make sense actually 👀😀
Did you just slip in 4th cabin? What is thr story here after the inital cabin? It seems you did enjoy so far. It must be a complete change from Princess. I am doing it the other way around and will be on Princess next year.
@@SoloonaCruise We were reallocated two additional cabins, both of which were still dirty and poorly maintained. They deep cleaned another one before we they took us there and it was fine. We did enjoy it, but you’re right it’s very different from Princess! Which ship are you going on?
Portsmouth Port is a fab port but the staff need more training to handle large numbers and unexpected circumstances. In Miami they have clearly signposted lines, which I think would really help in Portsmouth! Vs just relying on word of mouth that changes depending on who you speak to!
@@RHSide That’s what we’ve seen with other lines, so we were quite surprised it wasn’t clearly split. This seemed to be a perfect storm of unfortunate events. It hasn’t put us off trying another one though.
Boarding was a mess as they told people to check there app for a updated time and half the peoples app ( as its so bad ) didn't change so was a mess. The experience in Portsmouth was awful tbh.
@@michaelbow1587 It wasn’t great was it! We had a great time once we were settled onboard and will definitely do another one. Did you enjoy your cruise?
@@cruising_gaze Yes thanks, looking fwd to rest of your reviews. After day 1 it turned out to be the best one yet, wake food & service much improved, DJs much better and a windy but great Scarlett Night until someone dropped that glass in the pool 🙃. Shame no 4 day cruises from UK next year !
@@robertsammons1 It really was crazy - we’ve never been spoken to like that either at sea or on land! Thankfully the rest of the cruise was much happier sailing 🚢
@@cruising_gaze really portsmouth port just isn't set up for this amount of sailors and then the delayed departure screws it up more, glad you enjoyed the rest of it though 🙂
Our VV cruise from Portsmouth was a little chaotic. I agree that the port staff need to have better training to direct everyone to the correct place.
Have just returned from exactly the same cruise. Have nothing but praise for Virgin Cruises. All staff we came across were excellent. Everything exceeded our expectations. We will be back with another Virgin cruise very soon.
Great vlog! Glad you guys tried Virgin - don't stop trying new lines, variety is the spice of life! It looks like a total shambles inside that terminal, makes P&O embarkation look smooth which is no easy task. Surprised at the negativity regarding service, guessing it did get better during your cruise?
Thank you both! After the issues we had intially the cruise was definitely one to remember for good reason! Virgin are doing a lot of things really well particularly when it comes to food and entertainment. We have part two coming out hopefully by the end of this week so stay tuned ☺️
Sorry to hear it was chaotic. It was slightly better for us but still had little issues embarking and disembarking! Hopefully you had a good cruise overall.
It’s one of those things sadly! When these things happen the best thing you can do is brush it off and reset ☺️ Despite the embark and cabin issues we had a fantastic cruise with friends and their are aspects that VV are doing really well
Fab video guys! Super sorry you had that start to your voyage. Having done 4 sailings now, we’ve never had issues with cleanliness, or organisation etc so I guess that’s due to the quicker turn around time after the delay, but you’re right - it’s still not acceptable. 😢
Also it’s not usually the case that you have to watch the safety video first before booking (We never have), I’m wondering if they were encouraging people to watch the video first for your sailing so that they could get all of that ticked off and sail away earlier/lessen the delay. 🤔
Looking forward to the rest of your adventures ❤
Thank you gents! It’s one of those sadly we don’t think it was helped by the fact it was our first trying either but we always say you’ve just go to reset and have a good time!
The rest of the cruise was lots of fun and certainly one to remember or not in some cases! 😂
Interesting about the safety video that does that make sense actually 👀😀
Did you just slip in 4th cabin? What is thr story here after the inital cabin? It seems you did enjoy so far. It must be a complete change from Princess. I am doing it the other way around and will be on Princess next year.
@@SoloonaCruise We were reallocated two additional cabins, both of which were still dirty and poorly maintained. They deep cleaned another one before we they took us there and it was fine. We did enjoy it, but you’re right it’s very different from Princess! Which ship are you going on?
Never had issues like that. Their boarding is usually so smooth.
@@robbie1984L That’s what a lot of people have told us, it seems like this was a one off.
Portsmouth Port is a fab port but the staff need more training to handle large numbers and unexpected circumstances. In Miami they have clearly signposted lines, which I think would really help in Portsmouth! Vs just relying on word of mouth that changes depending on who you speak to!
@@RHSide That’s what we’ve seen with other lines, so we were quite surprised it wasn’t clearly split. This seemed to be a perfect storm of unfortunate events. It hasn’t put us off trying another one though.
Been on five Virgin Voyages and never experienced anything like what you describe, exact opposite actually
@@jamescintron2190 From what fellow sailors have told us this seems to be a one off rather than the norm.
Boarding was a mess as they told people to check there app for a updated time and half the peoples app ( as its so bad ) didn't change so was a mess. The experience in Portsmouth was awful tbh.
@@michaelbow1587 It wasn’t great was it! We had a great time once we were settled onboard and will definitely do another one. Did you enjoy your cruise?
@@cruising_gaze Yes thanks, looking fwd to rest of your reviews. After day 1 it turned out to be the best one yet, wake food & service much improved, DJs much better and a windy but great Scarlett Night until someone dropped that glass in the pool 🙃. Shame no 4 day cruises from UK next year !
@@michaelbow1587 We’re looking at the six nighter / can we tempt you?
As if they threatened you with security?!
@@robertsammons1 It really was crazy - we’ve never been spoken to like that either at sea or on land! Thankfully the rest of the cruise was much happier sailing 🚢
@@cruising_gaze really portsmouth port just isn't set up for this amount of sailors and then the delayed departure screws it up more, glad you enjoyed the rest of it though 🙂
Great vlog! So annoying that the embarkation was a mess, but the rest of the cruise made up for it. 🛳️💃
@@sistersontheseas Thank you! It really was chaotic wasn’t it, but it definitely got better from there! 🥂🥂