Top 25 ITIL Interview Questions and Answers in 2024 | Top ITIL Interview Questions and Answers 2024

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ITIL is a globally recognized framework to ensure business success with a standard IT management system. It creates strategic reviews and accurate, flexible, and quality IT-enabled services. ITIL® is the primary framework containing a set of IT service management practices. It aims to bring IT services closer to the needs of the customer and meet an organization’s business needs.
Our revised list of ITIL interview questions and answers provides in-depth details and the types of questionnaires to expect. With such ITIL interview questions and answers revised, the dream career is just a round away.
The worst idea a candidate can afford to miss a chance is by skipping the most commonly asked ITIL interview questions and answers. Take a glance at the frequently asked ITIL interview questions and answers for experienced professionals or freshers in this article.
Don't miss out on mastering the ITIL Framework, which is the primary framework containing a set of IT service management practices. Ready to nail your ITIL interview? Dive into the Top 25 ITIL Interview Questions and Answers in 2024 to equip yourself with the insights and confidence you need to stand out!
what you will learn here :
A. Introduction
B. List of Commonly Aske ITIL Interview Questions and Answers
1) What is a back-out plan?
2) What is the first line of support?
3) What does ITIL stand for?
4) Name a few ITIL-based models adopted by an organization
5) State the relationship between Availability, Availability service time, and downtime.
6) What are the types of SLA?
7) SACM stand for?
8) What are the phases of a PDSA cycle?
9) What do you know about change requests and service requests?
10) When is an issue escalated?
11) What is Configuration Management?
12) What are the roles in the RACI model?
13) Name a few knowledge management systems.
14) What type of information is stored in CMDB?
15) On what standard is ITIL security management based?
16) What does incident management do?
17) Give some examples where the incident management process can be used.
18) What information is needed to identify a known error?
19) What are the metrics for performance measurement in service management?
20) What are the prerequisites to begin the testing process?
21) Name a few components of SKMS
22) What are the types of testing?
23) What is the difference between incident management and problem management?
24) What is the role of availability management?
25) Define OLA
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[@knandi73]

Please DO NOT ADD background music. It creates noise. It's learning channel, not an entertaining channel. Background music disturbs in concentrating and memorising....

[@knandi73]

Revise for any mistakes before publishing....Any mistakes will harm your channel only....

[@DimitriosTournas]

AI voiceover was the reason for the downvote…