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Do we need to unplug the printer or it's OK to leave power on while refilling the ink?
It is okay to leave the power on while refilling the ink.
can you load part of a bottle of ink? or, when do you know that it's empty enough to accept a full bottle?
Yes, it should be fine to refill part of the bottle of ink.
i never had trouble before but now ink is not flowing into the tanks! any clue why
It is possible some air blocking the flow. You can try squeeze the refill bottle slightly to see if it helps.
Do we need to unplug the printer or it's OK to leave power on while refilling the ink?
It is okay to leave the power on while refilling the ink.
can you load part of a bottle of ink? or, when do you know that it's empty enough to accept a full bottle?
Yes, it should be fine to refill part of the bottle of ink.
i never had trouble before but now ink is not flowing into the tanks! any clue why
It is possible some air blocking the flow. You can try squeeze the refill bottle slightly to see if it helps.