Dynamics 365 App for Outlook

[@normanmugariri601]

thanks pal, exactly what I was looking for

[@daletiley7374]

What if I want to track it too a quote record and not an account or contact

[@knut3415]

Hi, I have a problem with items that are being deleted from Outlook is now also being deleted within CRM (Retention policy on Outlook deletes synced activities after 6 months (phone calls, tasks). Any way to solve this while still being able to sync appointments from Outlook to CRM?

[@TotalCRM]

Hi Knut,
Is this happening only for Appointments or across all activity types?

[@knut3415]

@@TotalCRM It only happens with the activities that were synced to Outlook from CRM. Those are phone calls and tasks. We have one fix which is turning ACT off, but then the users cannot sync meetings from Outlook to CRM =/.