Thanks! That saved me a lot of time! But actually I believe this is only good for dev instance. I doubt I'll get this "master" password from a customer to integrate with their SN REST API. So what is the "proper way" to authenticate with production instance of ServiceNow? Can't figure it out *sigh*
Thank you so much! I haven’t dug super deep into refresh tokens within service now but there should be many examples online to be able to check if a token is expired and if it is you can call the endpoint again to give you a new access token. Hope it helps and thank you for watching my videos! ❤️
Hi! Can you help me understand what level of access needs to be grangted to my ServiceNow account in order to make API call to ServiceNow and get data?
Hi there - this example uses the admin credentials. I just used a free account, and my admin credentials to make the API call / get the data. hope this helps! If not, please feel free to ask any questions you may have!
In order to make an API call i believe we should be able to crate a demo user account and we should be able to give role web_service_admin hope this works
Hello Horea I am assigned to a project where I need to create Request tickets instead of Incidents on service now from an Api call(mulesoft). If you can share some information on how to create Request Ticket please. Thank you!
You are getting this on a new developer instance? On /api/now/table/incident? I tested mine on a fresh instance, so if you have different data than mine, maybe it will have different results.
Thanks! That saved me a lot of time! But actually I believe this is only good for dev instance. I doubt I'll get this "master" password from a customer to integrate with their SN REST API. So what is the "proper way" to authenticate with production instance of ServiceNow? Can't figure it out *sigh*
You would have to do OAuth most likely
how can i fill a reference field its not populating in servicenow In tried with many values
That's basic auth, thank youuu sooo much
Glad it was helpful!
can we use the sys_user table instead of the incident to check for authentication and validating a successful connection with the instance?
Can I have a copy of your postman collection. it looks very comprehensive Service Now API collection. Thanks
Great video!! Do you know how to refresh token once it expires?
Thank you so much!
I haven’t dug super deep into refresh tokens within service now but there should be many examples online to be able to check if a token is expired and if it is you can call the endpoint again to give you a new access token.
Hope it helps and thank you for watching my videos! ❤️
Hi! Can you help me understand what level of access needs to be grangted to my ServiceNow account in order to make API call to ServiceNow and get data?
Hi there - this example uses the admin credentials. I just used a free account, and my admin credentials to make the API call / get the data. hope this helps! If not, please feel free to ask any questions you may have!
In order to make an API call i believe we should be able to crate a demo user account and we should be able to give role web_service_admin hope this works
Thank you so much, very good explanation
Thank you, it means the world to me!
Hello Horea I am assigned to a project where I need to create Request tickets instead of Incidents on service now from an Api call(mulesoft). If you can share some information on how to create Request Ticket please.
Thank you!
I think you would just have to change the table from "incidents" to "request"
Thanks a lot.
Glad it was helpful!! :)
great stuff!
Thank you!!
good explanation
Thank you friend :)
"message": "Requested URI does not represent any resource",
that the message that I got every time.
You are getting this on a new developer instance?
On /api/now/table/incident?
I tested mine on a fresh instance, so if you have different data than mine, maybe it will have different results.