I can get the local wifi to work on the Solar Gaurdian app, but I've given up trying to get the cloud function to work. The program is not intuitive and still needs a lot of work. It's a shame because Epever obviously sell a lot of solar chargers and their reputation is being tarnished by poor software support.
Hi. I have the setup like in the video. I have the problem that the Batterie does show not the right power information. When the PV has power, the batterie has no consumer and is full loaded to 100% everything is alright. Even when the PV has no power because of night for example the batterie brake to under 100% without any consumer. The batterie is pretty ok and new.
@@Epever Thank you. That confirms my research. It seems DIY attempts have been made but are messy and impractical. I think that the most efffective way to incorprate this would simply be to monitor battery voltage and insolation using discrete systems. If something seemed amiss then bench test the battery system using a proper bench test rig. I am delighted with both of my Epever systems and would never consider using another product.
Thank you, epever, for all our services. Thank you to all the staff working there. Thank you... Very nice video ... I hope the previous video explains in detail about the cloud and the method of registration in it so that some new users know and how to know it for them. Thank you all☺🙏😘🙏
Hello there, EPEVER Pair has been merged with our new platform, Solar Guardian. Please download and use Solar Guardian. You can log in directly using your EPEVER Pair username and password. If you encounter any issues while using it, please contact our technical support team at support@epever.com.
Приложение постоянно имеет проблемы... Невозможно зайти в профиль по логину и паролю, или получив доступ к профилю, информация с контроллера не загружается постоянно появляется сообщение "read failed". Такая ситуация может длиться от 7 дней и более. А сделать с этим ничего невозможно. Перезагрузка модуля не помогает, перезагрузка роутера тоже. Никакие действия для решения проблемы не помогают... :((
Hello there, EPEVER Pair has been merged with our new platform, Solar Guardian. Please download and use Solar Guardian. You can log in directly using your EPEVER Pair username and password. If you encounter any issues while using it, please contact our technical support team at support@epever.com.
Hi, I am having issues with the Cloud service its seems down currenty, are you carrying out maintenance? My Solar UPowerHI it seems hasn't logged any data since the 31st of December? Any help would be much appreciated
I have bought the WiFi module and add it with epever cloud. But everytime I see it is not online. It stays always offline. No Mather what I have tried it just doesn't work. Do you have any advice? Oh by the way I can't register with a new account to epever cloud also.
Estou com um inversor epever 2000 12v para 220v, com cabos 35mm e 2 baterias de 110Ah em paralelo, quando o inversor tenta armar a saída a corrente dc passa de 100A praticamente colocando as bateria em curto e não arma a saída 220v isso sem carga conectada na saída, testei com outras bateria e acontece a mesma coisa, então o led azul do display começa a piscar e as 2 baterias são novas e está carregadas.
Clarification please. Once I mate the wifi module to the wifi access point, can I roam anywhere I have access to the wifi access point from the phone... or must I stay within a certain distance from the module
Hello, you don't need to stay within a certain distance from the module. Once the WiFi module is successfully connected to the router and communicating normally, users can remotely monitor the device from anywhere with local network access, using either the "Solar Guardian" APP available for download on Google Play or the App Store, or by visiting the web portal at hncloud.epsolarpv.com/.
Thank you for your support. You can search for the EPEVER "WiFi 2.4G RJ45 D" module online. If you encounter any issues during use, please contact our support team at support@epever.com.@@stevebakker6884
Good after noon do you need anything else if you have the MPPT charge controller and the MT50 monitor to the eBox wifi RS 485 ,so I can monitor my battery leaves away from my camper van on my mobile phone many thanks
bakit lumalampas ang charging voltage ng epever naiset ko ang charging voltage ng 14.2 for gel battery pero lumalampas hanggang 14.5 up ang charging nya..
Hello sir, we're sorry for the inconvenience. Please contact our technical support team at support@epever.com. Our technicians will provide the best solution for you.
Hello. Could you help me crating an account? I am trying to connect to the UPower series inversor converter but it doesn't work not locally or cloud plataform
Hello, please download Solar Guardian. Here's the link: play.google.com/store/apps/details?id=com.epever.epeverApp The EPEVER Pair has been discontinued. Thank you for your understanding.
@@Epever uhm... For real? I've been waiting all day for an email response from EPEVER about that concern. According to the manual (I had to check again), mine is an mpk series. That's all it says. Will the EPEVER Bluetooth or WiFi module (any of them I can get my hands on) work for it? I'm sorry if I sound repetitive.
Regarding your question, we sincerely apologize for any misunderstanding caused by our previous response. Upon reconfirmation with our technical team, it has been determined that our WiFi or Bluetooth modules are not compatible with controllers from other brands due to differences in communication protocols. So our WiFi and Bluetooth modules cannot communicate with the 'mpk series' controller you mentioned. We apologize for any inconvenience this may have caused and appreciate your understanding.@@ekeretteekpo3004
@@Epever I feel depressed just now. Dammit! I was already excited and was waiting to place an order. I mean, if it has a RS485 communication port it should be compatible. I'll look around for the technical information of the EPEVER module. My zest for knowledge and optimal usage cum performance of technology is my curs3 right now. I wonder if you can help with a technical manual of the EPEVER module.
Hello, we sincerely apologize for any misunderstanding. You can click this link to view our WiFi module manual: www.epever.com/product/epever-wifi-adapter-2-4g-rj45-d/. As your controller has an RS485 communication port, we recommend contacting your controller seller to inquire about which WiFi module is compatible with your controller. Thank you for your understanding and support.@@ekeretteekpo3004
Has something been pushed to the AN devices via cloud ? Wifi adapters no longer will connect to the device, or obviously, the cloud. I'm kind of getting weary of the connectivity issues, and this might be my last push to Victron. I was about to post a video about the value of the Epevers, but as luck would have it, now can't because I can't even connect to either my 80amp, or my 30amp. It now appears that the value comes from cutting corners on hiring adequate and professional software development staff.
Hello there, EPEVER Pair has been merged with our new platform, Solar Guardian. Please download and use Solar Guardian. You can log in directly using your EPEVER Pair username and password. If you encounter any issues while using it, please contact our technical support team at support@epever.com.
@@Epever I have Solar Guardian now working, but how do you set the device time from it, if possible ? The devices never really held time well, but not seeing how to set it from Solar Guardian.
Hello there, yes, the device time can be set. Please contact our support team at solarguardianfeedback@epever.com, then our technicians will assist you with the setting.@@racingtogreen2023
bakit lumalampas ang charging voltage ng epever naiset ko ang charging voltage ng 14.2 for gel battery pero lumalampas hanggang 14.5 up ang charging nya..
my battery is gel type so i use gel parameter.. the charging voltage of setting gel bat is too high 15v in paramerter the charging limit of gel battery is 14.2
Si è da maggio 2023 che l'app fa girare le scatole.... Sembra che siamo noi utenti il problema, in realtà sono loro che hanno Un App assurda! E per completare l'opera sulla nuova App solar Guardian il vecchio modulo rettangolare wifi... Vecchio per loro... Non è contemplato... Assurdo. Regolatori fantastici, assistenza non all'altezza.
@@nuvell21 io ho il modulo WiFi rettangolare, comprato ad aprile maggio, e per loro è vecchio, anche ora, da 2 giorni, nonostante tutti i reset e riconfigurazioni, non si collega più al cloud... Ma in locale si, quindi il problema al 99% è loro, non dei miei apparati.
Hello, we apologize for the inconvenience you've experienced. We are planning to upgrade our application in the near future, and migrate EPEVER Pair to the Solar Guardian platform. Before this upgrade, there may be some instability in the "EPEVER Cloud" mode of EPEVER Pair. We will make every effort to address these issues and minimize any disruptions to your usage. During this period, we recommend using the "Local" mode temporarily. Please rest assured that after the upgrade is complete, Solar Guardian will be compatible with your WiFi module, and you won't need to purchase a new one. We will provide official notifications on our website and social media channels later, so please stay tuned for updates. Once again, we apologize for any inconvenience and appreciate your understanding.@@nuvell21 @Giudipeppe83
Hi i have the EPEVER WiFi Adapter 2.4G RJ45 D and have paired it with the solar guardian app (it was not easy or intuitive but i managed) the solar guardian app is not anywhere near as good visually as the epever pair app . Where im getting stuck is epever pair simply does not list the EPEVER WiFi Adapter 2.4G RJ45 D as an option to add it . Will the EPEVER WiFi Adapter 2.4G RJ45 D ever be supported in the epever pair app ? or are we stuck with solar guardian ?
Hi there, we're currently working on upgrading and testing the new version of the Solar Guardian app and cloud, which will be released soon. We've made significant improvements to enhance user experience. If you have any specific suggestions or feedback, please don't hesitate to share them with us at solarguardianfeedback@epever.com. Our technicians are dedicated to making further improvements based on your input. Thank you for your support.
@epever sorry but this is not ok,i bought also the EPEVER WiFi Adapter 2.4G RJ45-D but both apps only support EPEVER WiFi Adapter 2.4G RJ45-A or EPEVER WiFi Adapter 2.4G RJ45-C which are not on stock worldwide. I guess EPEVER WiFi Adapter 2.4G RJ45-D is the new module which IS NOT USABLE YET!! In guardian app it says while scanning qr-code "serial verfication failed"
Hello there, both now and in the future, the Solar Guardian APP fully supports the EPEVER WiFi Adapter 2.4G RJ45-D. If you're experiencing the issue "serial verification failed," please feel free to reach out to our technical support team at support@epever.com. Our engineers will be happy to assist you. Thank you for your feedback and support. @@piro2847
@@Epever ok I forwarded the serial number Problem to the seller first. ‚Both now‘ it‘s truly wrong like I you see over here ‚…..-D‘ is not supported. Would you please mention the guess about D is the new module not supported yet, thx
I am having the same issues, so difficult, and have wasted many hours. Just upgraded to 48v and getting 84v. Won't charge, won't link up to my wifi, even though it says complete. Absolute junk. Very disappointed, to say the least. A $30 cheapy works instantly. Big waste of time and money. I have the 12-48v Epever ExtraN
Hi @Epever, i need some help. When i use epever wifi 2.4g rj45 a, theres always failed when i tried to connect device with phone and the pop up notification said "failed to add networked device (rtu)"
@@chris_mk5supra Oh really, great to know, maybe the app need a update or something. I hope it works Sometimes. Because the cloud servie i like so much
Hi Sir, we are upgrading our server and it should be finished in these two days, please don’t worry, your setup would backup to running after the server upgradation.
Hi Sir, we are upgrading our server and it should be finished in these two days, please don’t worry, your setup would backup to running after the server upgradation.
How about one on how to keep your EpEver MPPT from crashing panel voltage down to Vbatt+1v and getting stuck there? Plenty of videos out there of this happening, or I can upload a fresh one for you.
@@ozjado I bought a Victron 150|45 and the problem went away. Edited to add: Support sent a boilerplate response, ignoring the symptoms and links I provided to others with the same problem: "Sorry for the problem. But all the MPPT controller has the find conditions.It is depending on the weather,cloud,connect wires,solar panel's parameters,controller setting and shadow occlusion. So if you met any problem please contact with us,we will try our best to help you." Here is a long, boring video showing the problem: th-cam.com/video/YsULwfFq4Pg/w-d-xo.html Vmp = 90.9v. EpEver crashes panel voltage to Vbatt + 1 (14.xV). Turned panels off/on and it takes 15mins for the controller to sail past Vmp and crash at 14.x again. The Victron 150|45 I replaced it with finds Vmp correctly and does so within seconds. Video was taken with 5415AN, but I observed the same thing on a 4215BN and 1210A.
@@fratermus5502 Hello sir, Thank you for your feedback and for bringing the issue to our attention. We apologize for any inconvenience you may have experienced with our product. To better understand the problem you encountered with the EPEVER MPPT controller, we kindly request your email address so that we can review our previous communication and investigate the issue further. Thank you so much for that.
Hello sir, please download the new Solar Guardian software for the Wifi 2.4G RJ45 D. iOS: apps.apple.com/app/solar-guardian/id6443552259 Android: play.google.com/store/apps/details?id=com.epever.epeverApp PC: www.epever.com/support/softwares/
Still not working.. Can't delete account on android app. App just locks up when you try and delete your account. Can't delete sites, so you can try again to install a wifi dongle. This app is terrible!
@@Rick-wy4od Hello sir, sorry for the inconvenience. Please follow this order to delete the account: Delete Device List-->Delete Gateway List(important)-->Delete Site List-->Delete Account.
@@Epever There is no option in the app to delete site list. I have two sites listed but I cannot delete them. And the app still locks up when I try to delete my account.
was working for like one month, and now all my rtu are offline, no matter what i do they will not connect to epever server cloud, this is garbage, no news, no information, nothing, tryed to reset them etc, nothing work, pure garbage, please at least say if your server are down, because it's driving me crazy, i don't know if the probleme are from my rtu or from epever server
Yeah mine went off at 11:30 this morning ! has happened previously but not for a while hopefully will online again soon! I got and old charge controller out to see if that connected but that’s the same.
Hi Sir, we are upgrading our server and it should be finished in these two days, please don’t worry, your setup would backup to running after the server upgradation.
@@Epever ok thanks a lot? Just please try to say it somewhere like on your website or something because it's very frustrating when you don't know what's going on x)
I can get the local wifi to work on the Solar Gaurdian app, but I've given up trying to get the cloud function to work. The program is not intuitive and still needs a lot of work. It's a shame because Epever obviously sell a lot of solar chargers and their reputation is being tarnished by poor software support.
Hi. Cloud registration is not working. What can i do.
Hi Sir, please provide your email, we'll help you to create.
Hi. I have the setup like in the video.
I have the problem that the Batterie does show not the right power information. When the PV has power, the batterie has no consumer and is full loaded to 100% everything is alright.
Even when the PV has no power because of night for example the batterie brake to under 100% without any consumer. The batterie is pretty ok and new.
Hi. Please email support@epever.com. We will help you.
Hello. The registration for Epever Cloud is not working. Seems to be an long lasting problem. How can I get an account? Just provide the info.Thanks.
Same problem! I can't to register.
Hi Hans. Please email support@epever.com. We will help you to register a new account.
Hi. Please email support@epever.com. We will help you to register a new account.
I've been trying to log in for days and I can't for epever cloud, what the heck should I put in create account, it says verification?
Hi Sir, Have you got the new one from our support team?
Hi, just get the Wifi Module but am also having problems to create a new account for the Epever CLOUD, could you please help me?
Hi sir, please provide your email to info@epever.com, we will help to register.
Will this system interface with openHAB or Node Red sylye 'smart home type systems ?
Hi Mark, the wifi module does not support to communicate with smart home systems.
@@Epever Thank you. That confirms my research. It seems DIY attempts have been made but are messy and impractical. I think that the most efffective way to incorprate this would simply be to monitor battery voltage and insolation using discrete systems. If something seemed amiss then bench test the battery system using a proper bench test rig. I am delighted with both of my Epever systems and would never consider using another product.
Epever pair. Não tem atualização. Aplicativo precisa de correções
Hello. The registration for Epever Cloud is not working. I’m unable to use the module. How can I get an account? Thanks.
Hi Sir, have you got the new account from our support team?
@@Epever Yes Sir, thanks!
Solar Guardian deveria funcionar com wi-fi box preta
Thank you, epever, for all our services. Thank you to all the staff working there. Thank you... Very nice video
... I hope the previous video explains in detail about the cloud and the method of registration in it so that some new users know and how to know it for them. Thank you all☺🙏😘🙏
Our pleasure!
I am trying to create an account but need help with the registration
Hi Sir, have you got the new account from our support team?
My phone can't see the Wifi Module. Tried resetting it etc.
Hello there, EPEVER Pair has been merged with our new platform, Solar Guardian. Please download and use Solar Guardian. You can log in directly using your EPEVER Pair username and password. If you encounter any issues while using it, please contact our technical support team at support@epever.com.
Приложение постоянно имеет проблемы... Невозможно зайти в профиль по логину и паролю, или получив доступ к профилю, информация с контроллера не загружается постоянно появляется сообщение "read failed". Такая ситуация может длиться от 7 дней и более. А сделать с этим ничего невозможно. Перезагрузка модуля не помогает, перезагрузка роутера тоже. Никакие действия для решения проблемы не помогают... :((
Hello there, EPEVER Pair has been merged with our new platform, Solar Guardian. Please download and use Solar Guardian. You can log in directly using your EPEVER Pair username and password. If you encounter any issues while using it, please contact our technical support team at support@epever.com.
Good
Thanks
Hi, I am having issues with the Cloud service its seems down currenty, are you carrying out maintenance? My Solar UPowerHI it seems hasn't logged any data since the 31st of December? Any help would be much appreciated
Hi sir, the serve was upgrating, please let us know if you have other questions.
I have bought the WiFi module and add it with epever cloud. But everytime I see it is not online. It stays always offline. No Mather what I have tried it just doesn't work. Do you have any advice? Oh by the way I can't register with a new account to epever cloud also.
Hi Sir, please leave your email, we will creat new account for you.
Estou com um inversor epever 2000 12v para 220v, com cabos 35mm e 2 baterias de 110Ah em paralelo, quando o inversor tenta armar a saída a corrente dc passa de 100A praticamente colocando as bateria em curto e não arma a saída 220v isso sem carga conectada na saída, testei com outras bateria e acontece a mesma coisa, então o led azul do display começa a piscar e as 2 baterias são novas e está carregadas.
Hello there, please contact our support team at support@epever.com.
@@Epever thanks!
Clarification please. Once I mate the wifi module to the wifi access point, can I roam anywhere I have access to the wifi access point from the phone... or must I stay within a certain distance from the module
Hello, you don't need to stay within a certain distance from the module. Once the WiFi module is successfully connected to the router and communicating normally, users can remotely monitor the device from anywhere with local network access, using either the "Solar Guardian" APP available for download on Google Play or the App Store, or by visiting the web portal at hncloud.epsolarpv.com/.
Perfect. I'm buying one.
Thank you for your support. You can search for the EPEVER "WiFi 2.4G RJ45 D" module online. If you encounter any issues during use, please contact our support team at support@epever.com.@@stevebakker6884
hello, could you tell me if I can use this adapter in the UPower-Hi UP5000 inverter? because I can't find the Epever wifi 2.4g db9
Hi sir, yes, the wifi module is supported with Upower-Hi seires.
App doesn't work with the new wifi dongles 😡
Good after noon do you need anything else if you have the MPPT charge controller and the MT50 monitor to the eBox wifi RS 485 ,so I can monitor my battery leaves away from my camper van on my mobile phone many thanks
Hello sir, we suggest that you choose one of the MT50 and the WiFi module to monitor it.
bakit lumalampas ang charging voltage ng epever naiset ko ang charging voltage ng 14.2 for gel battery pero lumalampas hanggang 14.5 up ang charging nya..
Hi Sir, please give more details, we couldn't understand.
Hello. The registration for Epever Cloud is not working. I’m unable to use the module. How can I get an account? Thanks.
Hi sir, please provide your email to info@epever.com, we will help to register.
I have 2 units on hand ... all are not working with cloud ... how is your QC before releasing to for sale? 😢😢😢😢😢
Hello sir, we're sorry for the inconvenience. Please contact our technical support team at support@epever.com. Our technicians will provide the best solution for you.
Hello. Could you help me crating an account? I am trying to connect to the UPower series inversor converter but it doesn't work not locally or cloud plataform
Yes sir, please provide your email privately, we'll create for you.
Where do I download the EPEVER App for Android? It's not in Google Playstore🤷♀️
Hello, please download Solar Guardian. Here's the link: play.google.com/store/apps/details?id=com.epever.epeverApp
The EPEVER Pair has been discontinued. Thank you for your understanding.
I did. It still won't go online after saying completed 🤷♀️ I've wasted hours trying.
Sorry for the inconvenience. Please contact our customer support at support@epever.com.@@RaksasaMentawai
OK, thanks. I will later when I have time...
Hola mi aparato es EPEVER eBox-WIFI-01 RS485
El de la caja negra.
¿Éste dispositivo vale para epever cloud? Gracias.
Hi Sir, thanks for reaching us. The eBox is not supported to the epever cloud, you can change to epever WiFi adapter 2.4G RJ45 A.
You make on grid and off grid solar hybrid inverters
Hi, I assume it’s will work with the 2210AN MPPT controller
Hi, thanks for contacting. This wifi module supports to EPEVER both mppt controllers and pwm controllers.
Is it similar to Monitoring Ebox W-Lan WiFi RS485 adapter ???
Hi Sir, thanks for reaching. The Ebox module not support connecting the cloud.
Здравствуйте гугл блокирует установку
Hello there, please download and use the Solar Guardian APP instead.
I'll like to know if I can use the EPEVER WiFi module with my unbranded solar charge controller which came with an RS485 port.
@@Epever uhm... For real? I've been waiting all day for an email response from EPEVER about that concern. According to the manual (I had to check again), mine is an mpk series. That's all it says. Will the EPEVER Bluetooth or WiFi module (any of them I can get my hands on) work for it? I'm sorry if I sound repetitive.
Regarding your question, we sincerely apologize for any misunderstanding caused by our previous response. Upon reconfirmation with our technical team, it has been determined that our WiFi or Bluetooth modules are not compatible with controllers from other brands due to differences in communication protocols.
So our WiFi and Bluetooth modules cannot communicate with the 'mpk series' controller you mentioned. We apologize for any inconvenience this may have caused and appreciate your understanding.@@ekeretteekpo3004
@@Epever I feel depressed just now. Dammit!
I was already excited and was waiting to place an order. I mean, if it has a RS485 communication port it should be compatible. I'll look around for the technical information of the EPEVER module. My zest for knowledge and optimal usage cum performance of technology is my curs3 right now. I wonder if you can help with a technical manual of the EPEVER module.
Hello, we sincerely apologize for any misunderstanding. You can click this link to view our WiFi module manual: www.epever.com/product/epever-wifi-adapter-2-4g-rj45-d/. As your controller has an RS485 communication port, we recommend contacting your controller seller to inquire about which WiFi module is compatible with your controller. Thank you for your understanding and support.@@ekeretteekpo3004
@@Epever thank you for taking the time to respond to my concerns. I sincerely appreciate it.
😭 p̷r̷o̷m̷o̷s̷m̷
Não consigo recuperar senha no epever cloud e nem registrar novo usuário.
Hi. Please email support@epever.com. We will help you to register a new account.
Has something been pushed to the AN devices via cloud ? Wifi adapters no longer will connect to the device, or obviously, the cloud. I'm kind of getting weary of the connectivity issues, and this might be my last push to Victron. I was about to post a video about the value of the Epevers, but as luck would have it, now can't because I can't even connect to either my 80amp, or my 30amp. It now appears that the value comes from cutting corners on hiring adequate and professional software development staff.
Hello there, EPEVER Pair has been merged with our new platform, Solar Guardian. Please download and use Solar Guardian. You can log in directly using your EPEVER Pair username and password. If you encounter any issues while using it, please contact our technical support team at support@epever.com.
@@Epever I have Solar Guardian now working, but how do you set the device time from it, if possible ? The devices never really held time well, but not seeing how to set it from Solar Guardian.
Hello there, yes, the device time can be set. Please contact our support team at solarguardianfeedback@epever.com, then our technicians will assist you with the setting.@@racingtogreen2023
hi,i can not register to clouud please hep me
Hi Sir, please provide your email privately.
2022-12-12 the registration phase on Epever Cloud doesn't work. I can't use the wifi module... :( how can i create the account?
Hi Sir, please provide your email, we will help you to create.
@@Epever
Creating a cloud account is practically impossible. Could I have some help too?
Please email support@epever.com
bakit lumalampas ang charging voltage ng epever naiset ko ang charging voltage ng 14.2 for gel battery pero lumalampas hanggang 14.5 up ang charging nya..
Hi Sir, could you give more details about the voltages changing process, we don't have enough infos to analysis in this case.
my battery is gel type so i use gel parameter.. the charging voltage of setting gel bat is too high 15v in paramerter the charging limit of gel battery is 14.2
and why the charging icon can't stop?
I can't register could epever,
Hi Sir, please provide your email to info@epever.com, we will help to register.
Please i cant create user account?
Hi sir, please provide your email to info@epever.com, we will help to register.
Which type of controller is supported?
Hi Maulana, the wifi module supports both mppt and pwm controllers.
Buongiorno, è capitato a qualcuno che non si collega più il modulo epever WiFi, così di punto in bianco, dopo 3 mesi non va più in rete?
Grazie
Hello sir, please contact our technical support team at support@epever.com, our technicians will solve this issue for you.
Si è da maggio 2023 che l'app fa girare le scatole.... Sembra che siamo noi utenti il problema, in realtà sono loro che hanno Un App assurda! E per completare l'opera sulla nuova App solar Guardian il vecchio modulo rettangolare wifi... Vecchio per loro... Non è contemplato... Assurdo.
Regolatori fantastici, assistenza non all'altezza.
@@nuvell21 io ho il modulo WiFi rettangolare, comprato ad aprile maggio, e per loro è vecchio, anche ora, da 2 giorni, nonostante tutti i reset e riconfigurazioni, non si collega più al cloud... Ma in locale si, quindi il problema al 99% è loro, non dei miei apparati.
Proprio così....
Hello, we apologize for the inconvenience you've experienced. We are planning to upgrade our application in the near future, and migrate EPEVER Pair to the Solar Guardian platform. Before this upgrade, there may be some instability in the "EPEVER Cloud" mode of EPEVER Pair. We will make every effort to address these issues and minimize any disruptions to your usage. During this period, we recommend using the "Local" mode temporarily.
Please rest assured that after the upgrade is complete, Solar Guardian will be compatible with your WiFi module, and you won't need to purchase a new one. We will provide official notifications on our website and social media channels later, so please stay tuned for updates.
Once again, we apologize for any inconvenience and appreciate your understanding.@@nuvell21 @Giudipeppe83
Hi i have the EPEVER WiFi Adapter 2.4G RJ45 D and have paired it with the solar guardian app (it was not easy or intuitive but i managed) the solar guardian app is not anywhere near as good visually as the epever pair app . Where im getting stuck is epever pair simply does not list the EPEVER WiFi Adapter 2.4G RJ45 D as an option to add it . Will the EPEVER WiFi Adapter 2.4G RJ45 D ever be supported in the epever pair app ? or are we stuck with solar guardian ?
Hi there, we're currently working on upgrading and testing the new version of the Solar Guardian app and cloud, which will be released soon. We've made significant improvements to enhance user experience. If you have any specific suggestions or feedback, please don't hesitate to share them with us at solarguardianfeedback@epever.com. Our technicians are dedicated to making further improvements based on your input. Thank you for your support.
@epever sorry but this is not ok,i bought also the EPEVER WiFi Adapter 2.4G RJ45-D but both apps only support EPEVER WiFi Adapter 2.4G RJ45-A or EPEVER WiFi Adapter 2.4G RJ45-C which are not on stock worldwide. I guess EPEVER WiFi Adapter 2.4G RJ45-D is the new module which IS NOT USABLE YET!!
In guardian app it says while scanning qr-code "serial verfication failed"
Hello there, both now and in the future, the Solar Guardian APP fully supports the EPEVER WiFi Adapter 2.4G RJ45-D. If you're experiencing the issue "serial verification failed," please feel free to reach out to our technical support team at support@epever.com. Our engineers will be happy to assist you. Thank you for your feedback and support.
@@piro2847
@@Epever ok I forwarded the serial number Problem to the seller first.
‚Both now‘ it‘s truly wrong like I you see over here ‚…..-D‘ is not supported.
Would you please mention the guess about D is the new module not supported yet, thx
I am having the same issues, so difficult, and have wasted many hours. Just upgraded to 48v and getting 84v. Won't charge, won't link up to my wifi, even though it says complete. Absolute junk. Very disappointed, to say the least. A $30 cheapy works instantly. Big waste of time and money. I have the 12-48v Epever ExtraN
Can’t register at Epever Cloud.
Hi Joao. Please send me your email, I will help you to register a new Epever cloud account.
You can also email support@epever.com
Hi, the Wi-Fi module with remote monitoring is also for the U-Power series?
Yes sir, it's supported!
@@Epever Cloud too ??
Yes
Hi @Epever, i need some help. When i use epever wifi 2.4g rj45 a, theres always failed when i tried to connect device with phone and the pop up notification said "failed to add networked device (rtu)"
Hi deki jovani. Please email support@epever.com. Our technician will contact you.
Since today i have lost conection. I can conect with my android but the app says i am not conected, what to do now?
i have the same probleme since yesterday, no matter what i do, they are all offline
@@chris_mk5supra Oh really, great to know, maybe the app need a update or something. I hope it works Sometimes. Because the cloud servie i like so much
Hi Sir, we are upgrading our server and it should be finished in these two days, please don’t worry, your setup would backup to running after the server upgradation.
Hi Sir, we are upgrading our server and it should be finished in these two days, please don’t worry, your setup would backup to running after the server upgradation.
Please check now
How about one on how to keep your EpEver MPPT from crashing panel voltage down to Vbatt+1v and getting stuck there? Plenty of videos out there of this happening, or I can upload a fresh one for you.
Hi Frater, thanks for reaching us. Could you please send us the video to support@epever.com, our technicians will reply and help you asap.
What was the outcome of this issue? Don't think I have experienced it yet
@@Epever The techs send useless email that does not address the problem. I bought a Victron 150|45 and the problem went away.
@@ozjado I bought a Victron 150|45 and the problem went away.
Edited to add: Support sent a boilerplate response, ignoring the symptoms and links I provided to others with the same problem:
"Sorry for the problem. But all the MPPT controller has the find conditions.It is depending on the weather,cloud,connect wires,solar panel's parameters,controller setting and shadow occlusion. So if you met any problem please contact with us,we will try our best to help you."
Here is a long, boring video showing the problem: th-cam.com/video/YsULwfFq4Pg/w-d-xo.html
Vmp = 90.9v. EpEver crashes panel voltage to Vbatt + 1 (14.xV). Turned panels off/on and it takes 15mins for the controller to sail past Vmp and crash at 14.x again. The Victron 150|45 I replaced it with finds Vmp correctly and does so within seconds.
Video was taken with 5415AN, but I observed the same thing on a 4215BN and 1210A.
@@fratermus5502 Hello sir,
Thank you for your feedback and for bringing the issue to our attention. We apologize for any inconvenience you may have experienced with our product.
To better understand the problem you encountered with the EPEVER MPPT controller, we kindly request your email address so that we can review our previous communication and investigate the issue further. Thank you so much for that.
Where do we find software for the new Wifi dongles (Wifi 2.4G RJ45 D)?
Hello sir, please download the new Solar Guardian software for the Wifi 2.4G RJ45 D.
iOS: apps.apple.com/app/solar-guardian/id6443552259
Android: play.google.com/store/apps/details?id=com.epever.epeverApp
PC: www.epever.com/support/softwares/
For the connection, please refer to the manual in the Download section: www.epever.com/product/epever-wifi-adapter-2-4g-rj45-d/
Still not working..
Can't delete account on android app. App just locks up when you try and delete your account.
Can't delete sites, so you can try again to install a wifi dongle.
This app is terrible!
@@Rick-wy4od Hello sir, sorry for the inconvenience. Please follow this order to delete the account: Delete Device List-->Delete Gateway List(important)-->Delete Site List-->Delete Account.
@@Epever There is no option in the app to delete site list. I have two sites listed but I cannot delete them. And the app still locks up when I try to delete my account.
was working for like one month, and now all my rtu are offline, no matter what i do they will not connect to epever server cloud, this is garbage, no news, no information, nothing, tryed to reset them etc, nothing work, pure garbage, please at least say if your server are down, because it's driving me crazy, i don't know if the probleme are from my rtu or from epever server
Yeah mine went off at 11:30 this morning ! has happened previously but not for a while hopefully will online again soon! I got and old charge controller out to see if that connected but that’s the same.
Hi Sir, we are upgrading our server and it should be finished in these two days, please don’t worry, your setup would backup to running after the server upgradation.
@@Epever ok thanks a lot? Just please try to say it somewhere like on your website or something because it's very frustrating when you don't know what's going on x)