Dynamics 365 CIF integration with Genesys PureConnect

Dialer - Predictive, Progressive, Preview, manual & click-to-call from Dynamics 365.
ACD & Queuing - Skill based routing, IVR and Bot handling capabilities.
OmniChannel - Voice, Chat, Instant messaging and more.
Multiple Interactions - Multiple simultaneous interactions over chat, voice or IM.
Linked Conversations - Interactions mapped to entities in Dynamics for apt search.
Collaboration - Transfer, consult or confer with team members.
Synchronised - notes, activities, and conversation data with Dynamics 365.
Fast & Intuitive - intelligent and easy to use hybrid functionality.
Quick Setup - No-code, SaaS and setup in under 5 minutes.
Set up integration workflow for every workgroup and campaign.
Other enterprise communication features include queuing, routing, skill based, predictive dialing, measuring and reporting. Advanced communication and collaboration tools include synchronized data and customer info pop up tagging relevant entities in Dynamics 365 ensuring faster responses, better experience and an enhanced agent productivity.
Setting up Appxconnect for Genesys PureConnect using Channel Integration Framework within your Dynamics 365 app is fast, easy and can be completed in under 5 minutes. Appxconnect is a SaaS integration platform and its intuitive Control panel provides "No-Code" integration method. Business users are empowered to configure on their own with the predefined workflow templates.
Predefined yet flexible to define custom entities, Admins can personalize to meet custom business processes allowing complete control and flexibility to design.
Appxconnect is a secured platform for your application integration. Businesses are relieved with any other overheads associated to maintenance, support for additional software or hardware and services cost along with the time required for deployment. More @ www.appxconnect.com

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More @ www.appxconnect.com