I appreciate your sharing of the release notes. I find Inflow CX's approach of involving developers and business teams in understanding Genesys' efforts to enhance their product quite appealing. I've set up the Conditional Group Routing, but unfortunately, the routing logic is not functioning as outlined in the documentation. I would greatly appreciate it if you could provide a working scenario in your upcoming videos.
At 14:21 , I am unclear as to what happens if EWT is 30 seconds. I get that it says that the 3 groups are deactivated , and rule 2&3 are not evaluated. What happens next ? Does the call sit in limbo or does it use any routing strategy ?
I appreciate your sharing of the release notes. I find Inflow CX's approach of involving developers and business teams in understanding Genesys' efforts to enhance their product quite appealing. I've set up the Conditional Group Routing, but unfortunately, the routing logic is not functioning as outlined in the documentation. I would greatly appreciate it if you could provide a working scenario in your upcoming videos.
Very useful for contact center engineer like me
At 14:21 , I am unclear as to what happens if EWT is 30 seconds. I get that it says that the 3 groups are deactivated , and rule 2&3 are not evaluated. What happens next ? Does the call sit in limbo or does it use any routing strategy ?