5-Star Luxury Ritz Carlton Hotel Manager - "Hotel Guests"

Ms. Herz is the Hotel Manager at the Ritz-Carlton, Dubai International Financial Centre. At HTMi, she is a member of the Hospitality Industry Leaders Advisory Board, HILAB. In this very special interview with Mr. Anthony Lack, Ms. Katrin Herz draws upon her extensive 5-star Ritz Carlton experience to explain various aspects of guest-staff relationships.

[@rida3837]

it is correct explanation , I met her many times and she is great . hello mrs. Katrin😊

[@affafdjebbar717]

As a student in hospitality this makes sense... As long as the message is intact and engaging the client, no need to be spot on.. Analyzing every word.

[@designart6990]

sorry i just could not stop to reply this one...
well you are student and speaker is pro... and seems like you, student, Approve what pro says...
it sounds a bit funny if i read it again and again.
or maybe it is just my english so i couldn't understand properly what you mean

[@najiberraiss8980]

Very technical in skills and details focussed - I liked the talent way of the associate should be engaged

[@robertbradford4783]

Ad a former chef for yep of their hotels. It was like working on the Titanic. Passion dedication effort
Everyday I'd what they expect. Am retired now but the memories are very sweet
For we were Ladies and Gentlmen. Serving ladies and Gentlmen

[@abdulrazak4443]

Hello madam

[@sohansandhusohansandhu2117]

hallo ji

[@sohansandhusohansandhu2117]

madam i m indan cook

[@dwighthobbs70]

With all due respect, i would never want this lady to be my boss, it is obvious she is a pain to her employees