Virtual Agent Designer | LLM Topic Authoring

Fast-track your Virtual Agent development by activating Now Assist topics and using a large language model, or LLM, as your topic model. By using a large language model rather than Natural Language Understanding, or NLU, you may improve deflection rates and reduce the development time that NLU topic discovery requires in Virtual Agent. You can also set the tone of conversations, and craft dynamic, fluid conversations rather than the static, robotic ones usually associated with NLU-based systems.
Chapters:
00:00 Intro
00:31 Activate Now Assist topics in Virtual Agent
00:46 Author topic that uses LLM topic discovery
#servicenow #servicenowdemo #nowassistinvirtualagent #llmtopicauthoring
Role required: virtual_agent_admin or admin
This video was recorded in the Xanadu release.
For more information on Now Assist in Virtual Agent, see:
ServiceNow product documentation:
Now Assist in Virtual Agent: servicenow.com...
LLM description and instruction guidelines for Virtual Agent topics: docs.serviceno...
ServiceNow Training and Certification:
www.servicenow....
ServiceNow Community:
community.serv...
ServiceNow TechBytes Podcast:
www.servicenow...
For general information about ServiceNow, visit: www.servicenow....