He's right, customer support SUCKS!!!!! New unit, started twice. Apparently the power switch is dead, fully charged battery, fuses good, switch on, nothing. Glad I found this out before I actually needed it.
The unit I bought arrived with damage to the generator cover. When started, the generator burned out. Called customer service and they were very helpful. Taking it for local repair rather then send it back. Parts and labor covered. I bought one of these in 2018 and have been very happy with it, but it's time for a replacement. I should note that when the generator delivered it was supposed to arrive about noon. It actually arrived at about 9 pm. The driver said he had "tire trouble". He was in a hurry and pressured me to sign for the delivery before I'd had adequate time to inspect the box. Due to the late hour, I was unable to inspect the unit properly before signing for it. If I had, I'd have made the driver acknowledge the damage or I'd have refused to sign. Update: It took two weeks but I got the generator back from the repair person. I fired it up and while it seemed to run fine, It wouldn't put out any electricity. I took it back to the shop the next day. It's been another week so I called the repair shop. The repairman said the motherboard was fried. He said Westinghouse was going to reach out to me to tell me they'd be sending a replacement unit. He expressed surprise that they hadn't done so already. On August 26th I sent Westinghouse an email requesting an update on the status of my claim. To date, they haven't responded. I'd try calling but it's always a 30+ minute wait on hold. Today, August 29, I still haven't gotten a response from Westinghouse. August 30, I called WH and spoke with Carla via telephone. She said someone was supposed to call me back yesterday but that didn't happen. Gave her my case #. She said they'd be shipping me a new generator via FedEx and that it would go out today. She said I should receive the new unit within 5 to 10 days. She said I would receive an email with the shipping info today. I did receive an email from WH, but all it said was "unit was damage during shipping, alternator cover was damage, service center tech took off the cover inside of alternator was damage, tech tried to start the unit and it started smoking, exhausted labor time. Feel free to contact us through this email, and our Service Team will be happy assist you. Please reference (redacted)." No shipping information was included or confirmation that the new generator would be sent. September 5th. Yesterday I sent an email to WH requesting an update on my claim and shipping information. As of this writing, they've not responded. I contacted WH via chat. She told me I'd have to call tech support. I called tech support and waited 10+ minutes on hold. The person that finally answered said she couldn't access any information about my case but that she could only forward the information to the tech that's supposed to be handling it. She took my phone numbers and email address and said someone would be contacting me. I told her I was documenting everything on Amazon. Nobody ever contacted me. After a few days, I contacted the service center and explained that WH had stopped communicating with me. I asked him to go ahead and order a new motherboard and I would pay labor and parts out of pocket. He agreed. On September 20th I received a telephone call from WH. He said the unit I purchased, WGen7500DF is discontinued. He said, if I agreed, they could send a WGen7500DFC. I agreed. On September 23rd I called WH and told them I'd not yet received notice that the new generator had been sent. I was told the generator was in route and would be delivered September 24th. I then received an email stating the generator had been shipped with a hyperlink to the freight company. The freight companies Web page indicated the generator would be delivered at noon on September 24th. I waited at home for the delivery but it didn't come. I called the freight company and they said it was to be delivered to an address in Spring, Texas. I called WH again (another 15 minutes on hold) and learned that the generator had been shipped to the repair facility in Spring and that I should pick it up there. I should note, I'd already made two trips to the repair facility in Spring a round trip of over 80 miles. Now I had to make a third. September 25th, I drove down to the repair facility and picked up the new generator and brought it home. Since I had appointments in the afternoon I was unable to set it up and test it immediately. I ordered the first unit on July 18th. September 26th, I set up and tested the new WGEN7500DFc I picked up yesterday. It seemed to test out fine. Hopefully, this is the end of my two month headache. My main complaint is with the poor customer service, particularly not receiving return phone calls or emails. I hope they find another shipping company. The first one damaged the generator with a fork lift and rather than taking responsibility they tried to weasel out of it by slipping it past me. Shame on them.
Wow, I truly hope I don't have problems with m westinghouse wgen145000tfc, which I just received about a week ago. So far, all seems good. It came very well packaged. It's way bigger than I expected. I put it together, put oil and fuel in it, fired it up and ran it for 5 hours to break it in, like the instructions say. So far, the 20A outlets put out good power. I connected a space heater to it. When I get a chance, I'm going to connect it to my house and have it power my house for a few hours or so to confirm the 50A outlet works and the voltage looks good. Clearly, it seems like this is a brand where you cross your fingers and hope it works because if there are any issues and you have to deal with customer service, it's a nightmare.
July - early Aug 2024 looked for a tri fuel and decided on this model. When I tried to buy it, multiple sources had on their web pages that it was back ordered and then some noted this it would not be carried anymore. I thought that the lack of supplies was because this was a very good unit and because of a recent hurricane passing though the area. So I decided to buy the WGen 10500TFc and also through Lowes. After viewing this video, I am a bit worried.
I purchased a WGen5300 ~45 days ago. It was ~2 wks before I could fire it up. The CO sensor kept shutting it down eventhough it was outdoors & nothing near it in a 10ft radius. I waited a day to see if maybe it just needed a little "break-in" time. The same thing happened...3 mins to shutdown. Wasting time w/Tech Support scares me. I want to find out how to defeat the CO sensor ... I just want a generator to work & don't need a stupid CO sensor. We've somehow survived without them for 100yrs. Any ideas?
I bought one of these as well as a Generac 8000 a month apart. The Generac just keeps on running without a flaw and the Westinghouse keeps having break down problems I have to solve beginning with the fuel line rotting through while in storage.
I have the same one, I have not had this issue but right out of the box mine would not start on its own with the key fob. I had to stand next to it and hold the choke and it would start like that. Then my house just got hit by lightning last night and took the power out. I had to go hook it up and it wouldn’t start. I had to use starting fluid to start it and then it ran fine. So if you’re not mechanical DO NOT BUY THIS ONE. nothing but issues with mine. I guess the start switch often fails too. Never again Westinghouse for me.
So sorry you’ve had these difficulties. I ordered this unit because the electrician who worked on my home had one in the back of his pickup and said he’d recommend it. Mine arrived damaged and Westinghouse wouldn’t ship a replacement until mine was on the way back, which was a major chore and left me vulnerable to another power outage. they failed to consider the dire need we have in Texas due to our fragile power grid. Also, no on around me tends their trees and they will drop branches on power lines on windy days. Good luck and stay safe.
@@MichelangeloFlores If you have such dire life and death needs, you should buy 2 generators, perhaps 2 different brands. It doubles your cost to deal with the failings of society, but if you want to keep your mom alive, you have to play the cards you are dealt and quit just complaining about it. I mean complain, but also buy a second generator. Also, vote differently so we can get rid of the woke nonsense causing these issues.
Sorry to hear about your issues with Westinghouse and Lowes. I just ordered one from Home Depot, then canceled it due to no customer support. Just terrible.
Good question. I wonder if we should be adding octane boost? I know they need fuel stabilizer as a precaution for storage. Check your fuel line, air filter, spark…
Sorry to hear that you're having such a bad experience with your generator. I just recently picked up a westinghouse wgen145000tfc and ran it 5 hours, as the instructions recommended. So far, so good. It had no damage during shipping and it is generator power out of its 20A outlets just fine. I just set up a 50A interlock inlet box and breaker yesterday and will connect it to the house and see if the 50A outlet produces power as it should. Maybe you should just demand your money back from Lowers and if they refuse, take them to small claims court? If it was an older generator out of warranty, I'd tell you to take it to someplace like Home Depot. I've had one generator that had voltage regulator issues and they fixed it. While I was there, I saw that they were fixing generators from brands they didn't sell, so it seemed they'd be willing to fix any generator. But again, you shouldn't have to go down that road with a brand new generator. Hopefully mine continues to work. Good luck.
The carberator screw..? Turn it to the right more ? Help..woman who cant figure this out...surging engine and I turned idle down a bit but the whole engine rocks
I have the 9500 DF Use it once last winter to run my whole home . It work fine ! Then earlier this year I tried to run it. I didn’t drain fuel and add some Fuel stabilizer to tank . But anyway it will not start on Gas , so I hook up LP gas to it , it started right up but after 30 seconds it shut down after c02 Light came on it was out in open air . I found a video where a man took the Sensor and tape the holes. I did that and it started right up and ran fine . So I took the tape back off and it ran fine also ! WTF 🤬but it will not run on Gasoline
Thanks for your video, kind of a letdown for me since I just ordered one from Home Depot. Did you get your issue resolved? I still can cancel as of now. I hope Westinghouse saw your video and realize it won't help sell generators. With poor quality assurance and lack of customer support it seems that they believe it doesn't matter as long as they get the $.
has any one been able to get any customer service help from westinghouse ? its been a month . I'm need this my husband has Alzheimer's and i need it just for a back up for his breathing treatment.
Will sir you had go through this put I had my Westinghouse generator 2 years with no problem you just had a defective product from the manufacturer I sold it and waiting for a newer one
Man, I was thinking about buying one, but now after watching this and reading all the comments Westinghouse, I don’t think I’m gonna buy your generator
Absolutely right! I called Customer Support about my WGEN 12000 not starting (just clicks.) The support rep was so uninterested and did not talk much. I was doing all the talking. They finally stated that I should take it to a service center, DUHHH!! Maybe I should take it to the trash recycle center, because it is a pile of trash for $2500. The unit has 50 hours on it and it is like new. Westinghouse products have been made in China for years,. so I am not surprised of the poor quality of WH products. I will NEVER EVER buy another WH products!!!!
I’m sorry you have an even more frustrating story than mine. This unit was recommended to me by one of the electricians who restored power to the house after a storm brought down a tree limb that ripped the power line down. He didn’t mention any troubles so I trusted his advice. If he did have trouble, he probably had the skill to repair the unit himself. That’s not me, though. I need things to work right out of the box and deliver for a reasonable time span. Westinghouse let a lot of us down with their lack of service after the sale.
I have had the same problem with mine. Purchased after hurricane Ian. Tested it and a year later would not start. Customer service is no help. No one close to me to work on it. Right now it’s a boat anchor. DO NOT BUY
Looking forward to it. Of course, I get a different story every time I speak to someone connected to this matter, so I am not inclined to believe anything until I have a fully operational unit in my possession.
@@tom95521 a return/refund was processed. I was disenchanted with their lack of urgency in dealing with the matter, so I ordered a different unit from Amazon, and it’s working fine, so far. There was a lot of confusion with the return, which would’ve taken a couple weeks to process and get a replacement issued, so someone from Lowe’s tried to help out by sending out a truck to collect it, which was against store policy, but it did help to move things along. I tried to communicate to the Westinghouse folks that this is a part of my emergency preparedness kit, and I have an elderly mother to keep alive with it, but that didn’t help expedite matters. I’ll make another video about that - it’s just been too hot to work on personal videos when I get home from making videos for my employer. Thanks for asking.
@@tom95521 that brand gets pretty high marks - below the Westinghouse unit, but you’ve got to factor in the customer service side. I recommend trying to reach their customer service department before buying, just to see whether they have an answering service, as is the case with Westinghouse. You will have to wait at least 48hrs for Westinghouse to return your call. That’s just not acceptable for me. I bought an Ai Power unit and a four year extended warranty through Amazon for less than the cost of the Westinghouse unit. It lacks some bells and whistles, but it arrived free of damage and Amazon sent frequent updates on where the truck was. Lowe’s could not reliably predict when I’d take delivery of the Westinghouse unit that was shipped from Reno, and not from a local warehouse. Lots of luck to you.
Customer support still sucks. Bought new Wgen10500FTC and would not start. Filled out service request online and called 6 times. Did get one person to help troubleshoot but still would not start. Every time I called they said someone would call me back but still crickets.
@@brantleyrobbins7188 Same here... I completed a review at the store I purchased from and Zach from Westinghouse got back to me and told me this would be escalated...
@@gbwnab1 The last thing they told me was I would have to take it to a repair shop as its out of warranty. So I would have to some how load this gigantic paper weight and carry it over there. I am beyond aggravated with this piece of junk.
Sorry to hear that. The electrician that installed the transfer switch on the house had one of the generators in his truck, which is why I decided to try it out. Be sure to maintain while in storage. I just fired up the replacement unit. It’s not a Westinghouse.
Pur hased a 3600. Weastinghouse electric start dual fuel gen in july 2023 after 6 months won't start. Been told customer s uppo would be in contact tried 3 x srill no response.
My friend, I'm trying to make it through your video, but your ineptitude is killing me. You accepted a shipment of a generator that was damaged in shipping. You didn't inspect the unit for damages before signing off on the delivery. Warranty does not cover damaged units, and you are now blaming everyone else but yourself. Your next course of action is to call a small engine mechanic and have them come set up your carburetor and throttle linkage. You will have to pay now because you slacked off at time of delivery. I hope you change the oil every 50 hours of run time after this and use a good quality oil and not blame others for not telling you about maintenance.
Inept? You have a lot of nerve calling me inept, when you are speaking from a position of complete and total ignorance. Listen, my microcephalic friend, the damage was hidden from view and the delivery was made in my absence, so please go and diddle yourself to someone else’s video. I did not have to pay for any repairs, as a kindly warehouse worker sent a truck to collect it and I was issued a full refund. Now, please take a flying leap, King of the Inept. 😂
@@MichelangeloFlores I'm an old man, still go and pick up before accepting and cutting a check. Caterpillar is probably my least worked on. But luckily before I tried Westinghouse, I looked up nearest warranty repair shop first. They'll deal with the company.
@@joey8567I was under a time crunch and needed one to cope with a looming power outage risk. Had to order it delivered from Lowe’s and it came from a warehouse located across the country, not the local store. Anyhow, Amazon had another brand and sold me an extended warranty, making it an attractive deal.
Those generators run at 3600 rpm or 60 hz it would help if you show where the damage is we can help you if we see it. I used to work at Lowe’s if you bring it to the store and make a stink they will make it right.
He's right, customer support SUCKS!!!!! New unit, started twice. Apparently the power switch is dead, fully charged battery, fuses good, switch on, nothing. Glad I found this out before I actually needed it.
Pull start🤔🤔
I have the exact same problem. It starts up twice and the 3rd time it doesn't respond.
I ordered a waterproof replacement switch, installed it and it has been fine since.
@@joey8567 What good does pulling on it do if the switch for the power is permanently off so it won't start?? 🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣
@@JetFire9 absolutely!!🤣
The unit I bought arrived with damage to the generator cover. When started, the generator burned out. Called customer service and they were very helpful. Taking it for local repair rather then send it back. Parts and labor covered. I bought one of these in 2018 and have been very happy with it, but it's time for a replacement.
I should note that when the generator delivered it was supposed to arrive about noon. It actually arrived at about 9 pm. The driver said he had "tire trouble". He was in a hurry and pressured me to sign for the delivery before I'd had adequate time to inspect the box. Due to the late hour, I was unable to inspect the unit properly before signing for it. If I had, I'd have made the driver acknowledge the damage or I'd have refused to sign.
Update: It took two weeks but I got the generator back from the repair person. I fired it up and while it seemed to run fine, It wouldn't put out any electricity. I took it back to the shop the next day.
It's been another week so I called the repair shop. The repairman said the motherboard was fried. He said Westinghouse was going to reach out to me to tell me they'd be sending a replacement unit. He expressed surprise that they hadn't done so already.
On August 26th I sent Westinghouse an email requesting an update on the status of my claim. To date, they haven't responded. I'd try calling but it's always a 30+ minute wait on hold.
Today, August 29, I still haven't gotten a response from Westinghouse.
August 30, I called WH and spoke with Carla via telephone. She said someone was supposed to call me back yesterday but that didn't happen. Gave her my case #. She said they'd be shipping me a new generator via FedEx and that it would go out today. She said I should receive the new unit within 5 to 10 days. She said I would receive an email with the shipping info today. I did receive an email from WH, but all it said was "unit was damage during shipping, alternator cover was damage, service center tech took off the cover inside of alternator was damage, tech tried to start the unit and it started smoking, exhausted labor time. Feel free to contact us through this email, and our Service Team will be happy assist you. Please reference (redacted)." No shipping information was included or confirmation that the new generator would be sent.
September 5th. Yesterday I sent an email to WH requesting an update on my claim and shipping information. As of this writing, they've not responded. I contacted WH via chat. She told me I'd have to call tech support. I called tech support and waited 10+ minutes on hold. The person that finally answered said she couldn't access any information about my case but that she could only forward the information to the tech that's supposed to be handling it. She took my phone numbers and email address and said someone would be contacting me. I told her I was documenting everything on Amazon. Nobody ever contacted me.
After a few days, I contacted the service center and explained that WH had stopped communicating with me. I asked him to go ahead and order a new motherboard and I would pay labor and parts out of pocket. He agreed.
On September 20th I received a telephone call from WH. He said the unit I purchased, WGen7500DF is discontinued. He said, if I agreed, they could send a WGen7500DFC. I agreed.
On September 23rd I called WH and told them I'd not yet received notice that the new generator had been sent. I was told the generator was in route and would be delivered September 24th. I then received an email stating the generator had been shipped with a hyperlink to the freight company.
The freight companies Web page indicated the generator would be delivered at noon on September 24th. I waited at home for the delivery but it didn't come. I called the freight company and they said it was to be delivered to an address in Spring, Texas. I called WH again (another 15 minutes on hold) and learned that the generator had been shipped to the repair facility in Spring and that I should pick it up there. I should note, I'd already made two trips to the repair facility in Spring a round trip of over 80 miles. Now I had to make a third.
September 25th, I drove down to the repair facility and picked up the new generator and brought it home. Since I had appointments in the afternoon I was unable to set it up and test it immediately.
I ordered the first unit on July 18th. September 26th, I set up and tested the new WGEN7500DFc I picked up yesterday. It seemed to test out fine. Hopefully, this is the end of my two month headache. My main complaint is with the poor customer service, particularly not receiving return phone calls or emails. I hope they find another shipping company. The first one damaged the generator with a fork lift and rather than taking responsibility they tried to weasel out of it by slipping it past me. Shame on them.
Wow, I truly hope I don't have problems with m westinghouse wgen145000tfc, which I just received about a week ago. So far, all seems good. It came very well packaged. It's way bigger than I expected. I put it together, put oil and fuel in it, fired it up and ran it for 5 hours to break it in, like the instructions say. So far, the 20A outlets put out good power. I connected a space heater to it. When I get a chance, I'm going to connect it to my house and have it power my house for a few hours or so to confirm the 50A outlet works and the voltage looks good. Clearly, it seems like this is a brand where you cross your fingers and hope it works because if there are any issues and you have to deal with customer service, it's a nightmare.
Had mine a year. Thought it was great. The main switch bit me and now I have to replace it. - I always had this covered.
July - early Aug 2024 looked for a tri fuel and decided on this model. When I tried to buy it, multiple sources had on their web pages that it was back ordered and then some noted this it would not be carried anymore. I thought that the lack of supplies was because this was a very good unit and because of a recent hurricane passing though the area. So I decided to buy the WGen 10500TFc and also through Lowes. After viewing this video, I am a bit worried.
Glad to hear this im considering ordering 3.!! Glad to hear.!!!!!
They're great. Caterpillar is my number one. But home, I use these. Just no duel fuel. Propane has lower output
I purchased a WGen5300 ~45 days ago. It was ~2 wks before I could fire it up. The CO sensor kept shutting it down eventhough it was outdoors & nothing near it in a 10ft radius. I waited a day to see if maybe it just needed a little "break-in" time. The same thing happened...3 mins to shutdown. Wasting time w/Tech Support scares me. I want to find out how to defeat the CO sensor ... I just want a generator to work & don't need a stupid CO sensor. We've somehow survived without them for 100yrs. Any ideas?
Did you figure out how to bypass the CO sensor? Seen many videos f how to do it but none are on a framed Westinghouse generator.
I bought one of these as well as a Generac 8000 a month apart. The Generac just keeps on running without a flaw and the Westinghouse keeps having break down problems I have to solve beginning with the fuel line rotting through while in storage.
I have the same one, I have not had this issue but right out of the box mine would not start on its own with the key fob. I had to stand next to it and hold the choke and it would start like that. Then my house just got hit by lightning last night and took the power out. I had to go hook it up and it wouldn’t start. I had to use starting fluid to start it and then it ran fine. So if you’re not mechanical DO NOT BUY THIS ONE. nothing but issues with mine. I guess the start switch often fails too. Never again Westinghouse for me.
So sorry you’ve had these difficulties. I ordered this unit because the electrician who worked on my home had one in the back of his pickup and said he’d recommend it. Mine arrived damaged and Westinghouse wouldn’t ship a replacement until mine was on the way back, which was a major chore and left me vulnerable to another power outage. they failed to consider the dire need we have in Texas due to our fragile power grid. Also, no on around me tends their trees and they will drop branches on power lines on windy days. Good luck and stay safe.
@@MichelangeloFlores If you have such dire life and death needs, you should buy 2 generators, perhaps 2 different brands. It doubles your cost to deal with the failings of society, but if you want to keep your mom alive, you have to play the cards you are dealt and quit just complaining about it. I mean complain, but also buy a second generator. Also, vote differently so we can get rid of the woke nonsense causing these issues.
Sorry to hear about your issues with Westinghouse and Lowes. I just ordered one from Home Depot, then canceled it due to no customer support. Just terrible.
Did you put mid-grade gas in I've had mine for a couple of year. Has less than 100 miles on. Now it won't start.
Good question. I wonder if we should be adding octane boost? I know they need fuel stabilizer as a precaution for storage. Check your fuel line, air filter, spark…
@@MichelangeloFlores Use ethanol-free gasoline.
@@MichelangeloFloresCan you pull Start this Westinghouse generator..❓❓
change the spark plug. its a torch. garbage!
I have an issue with the electric start not lighting up and it's not starting but i did find that it will still start with the remote start.
I had a unit that was sputtering and looked like it was starving of fuel. Made ticket with Westinghouse and they still havent gotten back with me.
Sorry to hear that you're having such a bad experience with your generator. I just recently picked up a westinghouse wgen145000tfc and ran it 5 hours, as the instructions recommended. So far, so good. It had no damage during shipping and it is generator power out of its 20A outlets just fine. I just set up a 50A interlock inlet box and breaker yesterday and will connect it to the house and see if the 50A outlet produces power as it should.
Maybe you should just demand your money back from Lowers and if they refuse, take them to small claims court? If it was an older generator out of warranty, I'd tell you to take it to someplace like Home Depot. I've had one generator that had voltage regulator issues and they fixed it. While I was there, I saw that they were fixing generators from brands they didn't sell, so it seemed they'd be willing to fix any generator. But again, you shouldn't have to go down that road with a brand new generator. Hopefully mine continues to work. Good luck.
It's likely a screw that needs to be backed up or screwed in more. This is what controls the idle speed and it's visible ontop of the motor.
The carberator screw..? Turn it to the right more ? Help..woman who cant figure this out...surging engine and I turned idle down a bit but the whole engine rocks
I have the 9500 DF
Use it once last winter to run my whole home . It work fine !
Then earlier this year I tried to run it. I didn’t drain fuel and add some Fuel stabilizer to tank . But anyway it will not start on Gas , so I hook up LP gas to it , it started right up but after 30 seconds it shut down after c02 Light came on it was out in open air . I found a video where a man took the Sensor and tape the holes. I did that and it started right up and ran fine . So I took the tape back off and it ran fine also ! WTF 🤬but it will not run on Gasoline
Thanks for your video, kind of a letdown for me since I just ordered one from Home Depot. Did you get your issue resolved? I still can cancel as of now. I hope Westinghouse saw your video and realize it won't help sell generators. With poor quality assurance and lack of customer support it seems that they believe it doesn't matter as long as they get the $.
I’ve used mine 4 times and now won’t start. I’ll have to pay for labour to get it fixed.
I have one, (WGen9500C), that one of the 20 amp GFCI outlets that don't work.
has any one been able to get any customer service help from westinghouse ? its been a month . I'm need this my husband
has Alzheimer's and i need it just for a back up for his breathing treatment.
Mine to had a non working GFCI. Had to push the reset button ......
What I hate about the Wgen9500 is constantly having to replace the carb gasket [fuel leak]. Maybe all generators have this issue, IDK, but it sucks.
Will sir you had go through this put I had my Westinghouse generator 2 years with no problem you just had a defective product from the manufacturer I sold it and waiting for a newer one
Man, I was thinking about buying one, but now after watching this and reading all the comments Westinghouse, I don’t think I’m gonna buy your generator
My brand new same as your generator surges and runs rough.
Absolutely right! I called Customer Support about my WGEN 12000 not starting (just clicks.) The support rep was so uninterested and did not talk much. I was doing all the talking. They finally stated that I should take it to a service center, DUHHH!! Maybe I should take it to the trash recycle center, because it is a pile of trash for $2500. The unit has 50 hours on it and it is like new. Westinghouse products have been made in China for years,. so I am not surprised of the poor quality of WH products. I will NEVER EVER buy another WH products!!!!
I’m sorry you have an even more frustrating story than mine. This unit was recommended to me by one of the electricians who restored power to the house after a storm brought down a tree limb that ripped the power line down. He didn’t mention any troubles so I trusted his advice. If he did have trouble, he probably had the skill to repair the unit himself. That’s not me, though. I need things to work right out of the box and deliver for a reasonable time span. Westinghouse let a lot of us down with their lack of service after the sale.
My WGen 9500DF was made in Vietnam. About two years old now. No problems yet. Although I do need to give it a squirt of starting fluid.
I have had the same problem with mine. Purchased after hurricane Ian. Tested it and a year later would not start. Customer service is no help. No one close to me to work on it. Right now it’s a boat anchor. DO NOT BUY
Thanks for bringing this to our attention Michelangelo. We will be in touch soon.
Looking forward to it. Of course, I get a different story every time I speak to someone connected to this matter, so I am not inclined to believe anything until I have a fully operational unit in my possession.
@@MichelangeloFlores Did they resolve your issue?
@@tom95521 a return/refund was processed. I was disenchanted with their lack of urgency in dealing with the matter, so I ordered a different unit from Amazon, and it’s working fine, so far. There was a lot of confusion with the return, which would’ve taken a couple weeks to process and get a replacement issued, so someone from Lowe’s tried to help out by sending out a truck to collect it, which was against store policy, but it did help to move things along. I tried to communicate to the Westinghouse folks that this is a part of my emergency preparedness kit, and I have an elderly mother to keep alive with it, but that didn’t help expedite matters. I’ll make another video about that - it’s just been too hot to work on personal videos when I get home from making videos for my employer. Thanks for asking.
@@MichelangeloFlores I'm thinking about buying a Champion 8750 Inverter model. Thanks.
@@tom95521 that brand gets pretty high marks - below the Westinghouse unit, but you’ve got to factor in the customer service side. I recommend trying to reach their customer service department before buying, just to see whether they have an answering service, as is the case with Westinghouse. You will have to wait at least 48hrs for Westinghouse to return your call. That’s just not acceptable for me. I bought an Ai Power unit and a four year extended warranty through Amazon for less than the cost of the Westinghouse unit. It lacks some bells and whistles, but it arrived free of damage and Amazon sent frequent updates on where the truck was. Lowe’s could not reliably predict when I’d take delivery of the Westinghouse unit that was shipped from Reno, and not from a local warehouse. Lots of luck to you.
Same thing happened to me brand new generator won’t start awful in the summer heat
Lil longwinded but thnx
Customer support still sucks. Bought new Wgen10500FTC and would not start. Filled out service request online and called 6 times. Did get one person to help troubleshoot but still would not start. Every time I called they said someone would call me back but still crickets.
Yeah I have the same situation, I have been dealing with them for 2 months now. I regret buying this now.
@@brantleyrobbins7188 Same here... I completed a review at the store I purchased from and Zach from Westinghouse got back to me and told me this would be escalated...
@@gbwnab1 The last thing they told me was I would have to take it to a repair shop as its out of warranty. So I would have to some how load this gigantic paper weight and carry it over there. I am beyond aggravated with this piece of junk.
This Westinghouse generator during Winter 🥶❄️ of 1-3-24 i tried to Test Run but it didn't Start...... for 3-try...👎👎
Sorry to hear that. The electrician that installed the transfer switch on the house had one of the generators in his truck, which is why I decided to try it out. Be sure to maintain while in storage. I just fired up the replacement unit. It’s not a Westinghouse.
Thanks for sharing.
I have the same negative experiences with our new 4500Df. Their customer service is should be renamed Customer Dis-service
Going to lowes was your first mistake. It's their 3rd party handlers .
Pur hased a 3600. Weastinghouse electric start dual fuel gen in july 2023 after 6 months won't start. Been told customer s uppo would be in contact tried 3 x srill no response.
Don’t buy one of these Westinghouse generators! You will regret it.
🥱🥱🥱😳
Champion is good
My friend, I'm trying to make it through your video, but your ineptitude is killing me. You accepted a shipment of a generator that was damaged in shipping. You didn't inspect the unit for damages before signing off on the delivery. Warranty does not cover damaged units, and you are now blaming everyone else but yourself. Your next course of action is to call a small engine mechanic and have them come set up your carburetor and throttle linkage. You will have to pay now because you slacked off at time of delivery. I hope you change the oil every 50 hours of run time after this and use a good quality oil and not blame others for not telling you about maintenance.
Inept? You have a lot of nerve calling me inept, when you are speaking from a position of complete and total ignorance. Listen, my microcephalic friend, the damage was hidden from view and the delivery was made in my absence, so please go and diddle yourself to someone else’s video. I did not have to pay for any repairs, as a kindly warehouse worker sent a truck to collect it and I was issued a full refund. Now, please take a flying leap, King of the Inept. 😂
You got a bad one. I have zero complaints with mine.
@@michaelboykin9881 I have no doubt that there are two or three other very happy customers out there. I am not among them.
So you got a bad one. Well , find a reliable place to work on equipment before purchasing.
Is that what you do? I did one better: I found one that wasn’t delivered damaged/defective, and it wasn’t Westinghouse.
@@MichelangeloFlores I'm an old man, still go and pick up before accepting and cutting a check. Caterpillar is probably my least worked on.
But luckily before I tried Westinghouse, I looked up nearest warranty repair shop first. They'll deal with the company.
@@joey8567I was under a time crunch and needed one to cope with a looming power outage risk. Had to order it delivered from Lowe’s and it came from a warehouse located across the country, not the local store. Anyhow, Amazon had another brand and sold me an extended warranty, making it an attractive deal.
@@MichelangeloFlores shame we have to have dang extra warranties for everything we buy. I'm scared to buy a refrigerator. 😶
Those generators run at 3600 rpm or 60 hz it would help if you show where the damage is we can help you if we see it. I used to work at Lowe’s if you bring it to the store and make a stink they will make it right.