Unit-2 | Personality Development and Communication | B.A.Prog./Hons.| Semester 1

Unit -2 | Personality Development and Communication | B.A.Prog./Hons. | Semester 1 #universityofdelhi
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Shot Summary :-
focuses on practical communication skills within a business setting. It covers various forms of written communication like business cases, presentations, internal letters, memos, and circulars, as well as how to effectively present to customers and stakeholders. The unit emphasizes the importance of both verbal and non-verbal communication in creating a positive image and provides guidance on preparing and delivering presentations, including the use of visual aids. Finally, it touches on the fundamentals of report writing.
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Subject :- Personality Development and Communication
Unit 1
Introduction, need for Communication, Process of Communication, Written and Verbal Communication, Visual communication, Signs, Signals and Symbols, Silence as a Mode of Communication, Inter-cultural, Intra-cultural, Cross-cultural and International communication, Communication through Questionnaires, Business Letter Writing, Electronic Communication.
Unit 2
Business Cases and Presentations, Letters within the Organizations, Letters from Top Management, Circulars and Memos, Business Presentations to Customers and other stakeholders, presenting a Positive Image through Verbal and Non-verbal Cues, Preparing And delivering the Presentations, Use of Audio-visual Aids, Report Writing.
Unit 3
Barriers to Communication, Improving Communication Skills, Preparation of Promotional Material, Non-verbal communication, Body language, Postures and gestures, Value of time, Organizational body language, Importance of Listening, Emotional Intelligence. Working individually and in a team, Leadership skills, Leadership Lessons, Team work and Team building, Feedback, Feed forward Interpersonal skills Delegation, Humour, Trust, Expectations, Values, Status, Compatibility and their role in building teamwork Conflict Management-Types of conflicts, how to cope with conflict.
Unit 4
Negotiation Skills, Types of Negotiation, Negotiation Strategies, Selling skills - Selling to customers, Selling to Superiors Selling to peer groups, team mates and subordinates, Conceptual selling, Strategic selling, Selling skills - Body language.
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Disclaimer :-
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[@AnkitKushwah-ci7yx]

Nice video