Telling Our Story | Advanced Metering Infrastructure (AMI)

Advanced Metering Infrastructure (AMI)
As of September 2022, Columbia Water has completed installation of over 152,000 new advanced meters for its customers. The Advanced Metering Infrastructure (AMI) Project began in the spring of 2019 with a purpose of providing our customers with the most reliable possible measurement of their water use. This technology transmits our customers’ water consumption remotely, securely, and directly to Columbia Water on a daily basis.
This program has enhanced our customer service by minimizing the potential for missed or inaccurate reads, allowing our customers to have absolute trust in the bills they receive. And through the Eye on Water app, customers can see the exact data that our Customer Care team sees
AMI gives more assurance and control to customers:
- Eliminates estimated and inaccurate meter reads for more accurate customer bills.
- Enables customers to track their daily and hourly usage to help better manage consumption and troubleshoot plumbing problems.
- Provides electronic notification to customers if they have a spike in use and/or a possible leak. Visit columbiascwate... to learn about the free smartphone app!
For more information, please visit ColumbiaSCWate....