In the first half of this tutorial your side pane copilot preview said "Your admin is getting Copilot set up. Come back later". Can I expect this to dissapear in a couple of hours or do I have to configure anything else before the features "Ask a question" and Write an email" becomes available? Thanks!
Thanks for watching. I believe it's 48hrs from when you enable Copilot preview. That was my observation from a Friday to Monday anyway. You shouldn't need to configure anything else. Good luck. Thanks for watching.
Hi@@DynamicsDojo , Thanks for the reply, In Customer Admin Center-->Agent Experience--->Productivity-->I don't see an option Copilot help pane(preview). I'm getting only Copilot help pane. Can you please help me on these.
Thanks for the reply. I am using the latest release wave 2 installed in my environment. But even though I am not getting the preview feature. Any suggestions please.
The trial needs to be in the United States region. That may have changed in the last few weeks to include some other regions. Not too sure which regions though. I'd recommend getting a new trial and setting the region to United States and that should work for you.
SIr, you are awesome. You saved me hours and hours of work. I am thankful to you. Microsoft documentation can be extremely complex sometimes.
Fantastic to hear! Glad it helped you. That's what my channel is for.
I've been going in circles through the documentation...your video actually made it clear. Thanks so much! Keep up the awesome work! 💪🤓
That's awesome to hear. So glad it helped you. Thanks for watching. Stay tuned to the channel.
In the first half of this tutorial your side pane copilot preview said "Your admin is getting Copilot set up. Come back later". Can I expect this to dissapear in a couple of hours or do I have to configure anything else before the features "Ask a question" and Write an email" becomes available? Thanks!
Thanks for watching.
I believe it's 48hrs from when you enable Copilot preview. That was my observation from a Friday to Monday anyway. You shouldn't need to configure anything else. Good luck. Thanks for watching.
What is the next best action for chat and voice transcripts using copilot in dynamics 365 CRM. Can you please help me on this.
Hi thanks for watching. I made another video about copilot features for chat in D365 customer service. th-cam.com/video/-1P0EEClVX4/w-d-xo.html
Hi@@DynamicsDojo ,
Thanks for the reply,
In Customer Admin Center-->Agent Experience--->Productivity-->I don't see an option Copilot help pane(preview).
I'm getting only Copilot help pane.
Can you please help me on these.
Hi. Do you have the latest release wave update installed on your environment? Can you access any copilot features in your customer service trial?
Thanks for the reply.
I am using the latest release wave 2 installed in my environment.
But even though I am not getting the preview feature.
Any suggestions please.
The trial needs to be in the United States region. That may have changed in the last few weeks to include some other regions. Not too sure which regions though.
I'd recommend getting a new trial and setting the region to United States and that should work for you.
If you want to see more Copilot features, checkout Copilot for Power Apps here th-cam.com/video/aR8Fm_jqJzs/w-d-xo.html