This participant is compliant and has adopted a 'professional respondent' role. A couple of times she is asked what she thinks, not what she feels. A number of her responses are interpreted through meanings that the moderator brings to the discussion. Her work is framed as "busy" even though her talk does not refer to that experience. In fact she is not actually asked at all what her experience of her work is. And her hiking activities are framed as something "to take care of yourself to keep in shape." But she does not refer to that motive. It's assumed. When she says she might lie about her weight but she knows she should not that is a huge revelation, which is not followed up. It's really hard to see how she has much of a voice here. The product is effectively being fed to her and her feedback is heavily controlled.
She has a feel of responding to a script. Lack of emotion on her part. What about pain points or what she sees working well. What she would like to improve? How she could improve her work process. She seems rather mono tone.
I believe the title is misleading! What is being shown and described in the video is a user test (a.k.a usability test), not a user interview. User interviews are usually qualitative interviews conducted early in the development process to identify user needs. Most of the time, this is long before actually having a product to test! Of course user interviews can be conducted at later stages as well. But the example in the video and the "acts" describes a user test. I think the title should be changed, to avoid confusion.
I wondered whether that was the case as you don't tend to have a prototype developed already to show to users. With that being said, do you know any other videos which accurately show a user interview taking place which could be of any help?
@@mysterical- Thank you for your reply. I am not an expert, however I found this video useful: th-cam.com/video/5tVbFfGDQCk/w-d-xo.html&ab_channel=CareerFoundry I also recommend reading this: www.nngroup.com/articles/user-interviews/ Good luck! :)
nice example, but that's not a user interview but a usability test or concept test. The initial format is an interview (an interview is a conversation with one topic & goal using questions and answers, not tasks) but later it turns on a usability and concept test. Actually I like this approach interview+usability test, but I'ld like that to be clear in this video's title.
Thank you:) I have a question. How this kind of ''user interview'' and ''user testing'' differantiate from each other? I am really confused. And also, which stage of the UX design we should apply this method?
Nice video 1. This is not a user interview, more like a usability testing 2. You don't talk to users during usability testing. You can ask questions before or after the test but not during the test
@@renem1219 usability here is research goal. It's a interview for knowing product usability. (While Semi-structured, contextual...etc. is research method)
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This participant is compliant and has adopted a 'professional respondent' role. A couple of times she is asked what she thinks, not what she feels. A number of her responses are interpreted through meanings that the moderator brings to the discussion. Her work is framed as "busy" even though her talk does not refer to that experience. In fact she is not actually asked at all what her experience of her work is. And her hiking activities are framed as something "to take care of yourself to keep in shape." But she does not refer to that motive. It's assumed. When she says she might lie about her weight but she knows she should not that is a huge revelation, which is not followed up. It's really hard to see how she has much of a voice here. The product is effectively being fed to her and her feedback is heavily controlled.
She has a feel of responding to a script. Lack of emotion on her part. What about pain points or what she sees working well. What she would like to improve? How she could improve her work process. She seems rather mono tone.
ACT 1: Friendly Welcome
ACT 2: Context Questions
ACT 3: Introduce The Prototype(s)
ACT 4: Tasks
ACT 5: Quick Debrief
I believe the title is misleading! What is being shown and described in the video is a user test (a.k.a usability test), not a user interview.
User interviews are usually qualitative interviews conducted early in the development process to identify user needs.
Most of the time, this is long before actually having a product to test!
Of course user interviews can be conducted at later stages as well. But the example in the video and the "acts" describes a user test.
I think the title should be changed, to avoid confusion.
I wondered whether that was the case as you don't tend to have a prototype developed already to show to users. With that being said, do you know any other videos which accurately show a user interview taking place which could be of any help?
@@mysterical- Thank you for your reply.
I am not an expert, however I found this video useful: th-cam.com/video/5tVbFfGDQCk/w-d-xo.html&ab_channel=CareerFoundry
I also recommend reading this:
www.nngroup.com/articles/user-interviews/
Good luck! :)
@@shfa710 what they are showing is a combined approach or contextual interview which goes on like this, with the tasks and interview together.
This is really useful... The guy's a pro...
Quite an abrupt ending. Good info, that guy is a PRO.
nice example, but that's not a user interview but a usability test or concept test. The initial format is an interview (an interview is a conversation with one topic & goal using questions and answers, not tasks) but later it turns on a usability and concept test. Actually I like this approach interview+usability test, but I'ld like that to be clear in this video's title.
Thank you, this is very insightful.
Excellent Video! thanks for making this.
Thank you:) I have a question. How this kind of ''user interview'' and ''user testing'' differantiate from each other? I am really confused. And also, which stage of the UX design we should apply this method?
Nice tips!
Thanks for the awesome video. ;)
Anyone else really likes this guy's professional attire? I really like his tie.
How to Get Transcript of this. Video
Nice video
1. This is not a user interview, more like a usability testing
2. You don't talk to users during usability testing. You can ask questions before or after the test but not during the test
man... what a pro
Thank you
How long is too long for a user interview?
Monopoly game in the background. Just saying.
is this a usability interview?
yes
Semi-structured, contextual, would you please explain what a usability interview is like? Thanks
@@renem1219 usability here is research goal. It's a interview for knowing product usability.
(While Semi-structured, contextual...etc. is research method)
Kiss my egees