Cx Talks- Episode 8- Discussion with Indresh Saxena
ฝัง
- เผยแพร่เมื่อ 4 ต.ค. 2024
- What is a Quality Monitoring Center (QMC)? How Does It Transform Customer Experience?
In this insightful interview, we dive deep into the concept of Quality Monitoring Centers (QMCs) and how they are reshaping the customer service industry. If you're looking to improve customer experience, enhance agent performance, and optimize business results, this is the video for you! 🎯
🔍 Key Topics Covered:
What exactly is a QMC and its key roles in the industry
How QMCs differ from traditional quality assurance processes
The value of data-driven insights and coaching for customer service agents
How feedback from QMCs leads to a culture of continuous improvement
The business impact of outsourcing quality management to a QMC
Key metrics and KPIs that drive excellence in customer interactions
💡 We also explore real-world examples of how QMC insights have led to significant business improvements. Don't miss out on understanding the future of QMC with AI, automation, and compliance management.
📊 If you want to drive cost savings, increase operational efficiency, and boost customer satisfaction, this interview is a must-watch!
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Thank you for having me on the show, Nidhi! I enjoyed our discussion about the importance of Quality Monitoring Centers (QMCs) in today's customer service landscape. I'm particularly excited about how QMCs can use AI and automation to provide even more valuable insights and support to businesses in the future.
I believe that QMCs will play a crucial role in helping companies maintain compliance with industry regulations, improve the customer experience, and drive overall business success. By focusing on data-driven insights, coaching, and continuous improvement, QMCs can help organizations achieve their goals and stay ahead of the competition.
Insightful Discussion. It's impressive how you've highlighted the advantages for principal companies when they outsource their Quality Management Center (QMC) to a vendor partner.
The example of how QMC insights led to a significant business improvement was really interesting. ❤
Insightful discussion, thank you both Nidhi and Indresh
The key metrics for evaluating a quality monitoring team are really helpful.👍
I love how you emphasized the importance of Third party quality monitoring (QMC). So true!
Such an insightful podcast. Both, the interviewer and interviewee were amazing.
I'm so impressed with the depth of knowledge shared in this video. You're a true expert! Indresh Saxena ji
Very informative 👌
Great discussion on the importance of QMCs in enhancing customer experience! I particularly liked the point about how QMCs focus on coaching and development of customer service agents, leading to lasting behavioral change. Absolutely loved it @Indresh. What a great and ease host you are @Nidhi
I'm so glad I stumbled upon this podcast! The discussion on Quality Monitoring Centers was incredibly insightful and informative. Indresh and Nidhi did a fantastic job of breaking down complex topics and providing practical advice. I'm definitely going to share this episode with my network. Keep up the great work!
Love this episode!
Indresh Saxena ji and Nidhi ji, you both have nailed it
Simple, insightful, and informative. Sharing with my network.
Keep up the fantastic work!👏👏👏
Nice.. Informative discussion🎉
I'm so impressed with the depth of knowledge shared in this video. You're a true expert!"
I'm definitely going to implement the strategies shared in this video. Thanks for the tips!"
I really enjoyed this podcast sir. You are one of the best mentors in my life. The 14+ years of your experience have contributed a lot to my career as well since, I have learnt a lot of things from you & more too learn, and now I can call myself as a trusted advisor too of the organization. 😊😊😇
Thank you so much to SNM team as well for initiating this activity, I am sure this will create the intrest and awarness among all the QAs of QMC who all have joined recently as WFO or WFH.👍🏻👍🏻
I've been working in customer service for years and this episode really resonated with me. Thanks for sharing your insights.😍
I'm loving the energy and enthusiasm in this video! Keep up the great work 👍
"Fantastic video! Your explanation of quality management was so clear and easy to follow. I especially appreciated the detailed insights you provided. It was super helpful and well-presented. I’m definitely looking forward to more content like this-keep up the great work!"
This was incredibly insightful, learned a lot about this. Thank you
This video is a great reminder of the importance of Problem solving. Thanks for the refresher!
Thank you so much Indresh for such an insightful discussion.
Thank you very much, Nidhi Manan, for having me on the show. 😊 It was a pleasure discussing the importance of Quality Monitoring Centers in today's customer service landscape. I'm particularly excited about the future of QMCs and how they can leverage AI and automation to provide even more valuable insights and support to businesses. 🚀
Wow, such an insightful discussion. Got to learn sm about what QMC is and how it works. Big up to Indresh!!
Nidhi’s questions were great as always.
Thank you so much for spending your valuable time to share your experience, it is helpful 🎉
Nice podcast 🎉
Useful information and explanation on quality management. It is helpful for our future
Thanks you sir
The way you used storytelling in this video is really effective. Great job
The examples used in this video are so relatable. Great job making the content accessible.
Great conversation and explained the QMC smoothly which any one can understand easily!
Insightful podcast
Love the insights shared in this video!
Extremely insightful 👍🏻
Love the insights shared in this video
Very important and extremely insightful video ❤, great work.
The quality of the content >>>
Loved the insight shared in this video
Insightful conversation
It was a great podcast 🎉
Very informative, thanks for such useful information
Insightful video
Superb 👍🏼
Very informative Podcast 👌
Good insight for those who want to start their career in customer service industry
Thanks for the information
Thanks very much it's an informative and helpful video. 👍
Informative discussion 👍
Amazing Keep up the good work going on 💯 Ma'am
Informative video 👍🏻
Informative video
Nice
Very informative video👍
Informative video🤝
Very informative
Nise sir ji
informative discussion 👍
Very helpful
very informative
Informative
Amazing
Nice discussion Sir..
Superb
👍🏻
Nice👍
good
👍👍
👍
The example of how QMC insights led to a significant business improvement was really interesting. ❤
I'm so impressed with the depth of knowledge shared in this video. You're a true expert!"
The way you used storytelling in this video is really effective. Great job
Great conversation and explained the QMC smoothly which any one can understand easily!
Insightful discussion
Informative video 👍
very informative
Nice