I was told by an employee after a crazy effort to cancel, do NOT say you want to talk to someone to cancel....talk to someone who isn't in the Cancel Dept in order to cancel. Turned out fast and easy. Extremely frustrating. Their cancel dept is like talking to the Mob.
I do the same with Xfinity, I always click or say 'discontinue service ' and I get an English speaking agent quick and are in major butt kissing mode to make you happy
Here’s a tip. Take their return envelope and stuff it with useless paper. They have to pay the return by weight. So they may have to pay $1 or more for that envelope. Do that a few times and then the bean counters say stop sending to that address. I did this with Capital One. I have not gotten anything from them since.
@@nc2250 I don't see how this constitutes as fraud when there is no monetary or personal gain involved. Most of the junk mail we receive seems fraud to begin with. So even if it were fraud we would be replying to mail faud with more mail faud back. LOL
CM, I had XM-Siruis radio on two cars. I then decided that I didn't need their service. I was firm and demanded that they stop my service. I was able to cancel when I told them that I lost my job and had no money. They reluctantly stop my service, but I feel your pain.
You have to take your account OFF of automatic payment. I pay for the year upfront and then call them to take me off the automatic renewal payment. Then they call YOU with specials trying to keep you active.
Yup, same issue trying to cancel. I had them from 2002 on my goldwing to 2016, got stuff in the mail for 3 years. Now on the DCT I use a flash drive with 2,000 songs. Enjoyed getting rid of the XM headache.
I’ve had the exact same experience and I stayed on the phone until they cancelled it. I’ve purchased a couple Ford trucks over the last few years and both cane with 6 months of free Sirius. The good thing about the trucks was they didn’t have my credit card number so they couldn’t charge me. Yes, they flooded my mailbox with offers for a couple months, but that eventually stopped. Yes, it’s a SCAM. I’d pay $5 bucks a month forever too, but I don’t like being jacked around.
SiriusXM is now letting you cancel via chat - at least it's somewhat easier than waiting to talk to a person - they'll still pressure you to keep subscribing but just go make a sandwich or watch a couple videos in between interactions (the waiting game goes both ways)... And while people have mixed results with the 3 month trial if you have the radio account with your actual information (address, email, etc.) canceling for about a month or a bit longer "resets" that and you can time your 3 month trial about the time you'll be using it (for a long bike trip, etc.)
Last time I did this they offered me the $5 deal by the automated assistant. It took 5 min. I selected whatever number for cancellation and the computer offered me the $5 deal lol. I don't have it but wife likes it on her car.
I've had a miserable time with them. The amount of mail and phone calls i've gotten from them is insane. The cost is outrageous. The cancelation practices are scummy at best. Stay clear of them.
Hey i have question? I did a 1 dollar 3 month trial, for some game for points and i see alot of comments about they are getting charged even tho they cancel? What should i do?
SAME EXACT EXPERIENCE!!!!! After I caught that they'd OVERCHARGED me for several months at $23+ per month, I called and took almost an hour to get it down to $5+, AFTER telling them I just wanted to cancel. That was last week. Now I went to listen to it and ..........it won't activate. So, I'm headed back out to the car to call them & either get it working or CANCELLING it for good!!! WTF, can anything be more screwed up than this????
I had Sirius XM on my 2018 Goldwing, and on my 2014 Ford Escape. I received a bill for the full amount on my Escape this month, called Sirius to cancel, which I was able to do. However, I also have it suspended on my motorcycle because of the cold weather in South Dakota during the winter. They have suspended the service until April of this year (a 6 month suspension). I asked if I could delay the service one more month if it is still cold, and I was told yes, just let them know a few days before it is set to resume and they will suspend it for another month. I enjoy Sirius XM when riding, and also use the weather feature from Sirius XM.
Yes, I agree totally. SiriusXM is a joke. I didn't have to hard of time canceling, however I'm getting a lot of mail and emails from them wanting me back. My issue with them is that they don't have a family plan. And I won't pay two separate bills in the same household.
Yes that's another thing I hate. My truck and bike both have Sirius, but they won't give you 1 plan that allows both vehicles to use their svc. You get 2 separate bills, it's fuckin ridiculous.
You have expressed what we all feel with Sirius. They do the dance and make you go through the “car salesman” process. The thing is I like many of the stations and I travel into rural areas where reception is lousy so having satellite radio is nice - for $5 a month, not $22+. Last time I did this I got it for a year and did a one time payment of $5 a month for 12 months, plus fees and taxes (now that’s another scam). I also put an appointment on my calendar for the day before it expires so I can “cancel” it. Though you think its a waste of time, but what I guess happens is many people don’t pay attention to when the price goes up and they get a lot of revenue from this “game”, which is why they don’t stop. I don’t like any subscription services with automatic renewal because they all jack up the prices, whether its a magazine or software its a con game where they hope you just let the higher price slip. It’s even worse with the software. It used to be you could buy it once and you were good - now they force an annual subscription. Ugh!! One question - I assume now that the Sirius antenna is standard on the Goldwing that they will give you the 6-12 months for free like in the cars, otherwise why would Honda now put it in. Is that your understanding or did they always give a “free” subscription and you just had to buy the antenna?
I agree with you. SiriusXM Makes it VERY difficult to cancel service. You are ONLY allowed to cancel on the EXACT date your contract ends or you will incur charges. I found it very difficult to cancel service on a leased car I no longer owned. I have been disconnected when calling SiriusXM.
If you're truly canceling they don't want to physically (write a check) the difference - if your account is still "active" they'll credit your account and then cancel. I've never had an issue canceling ahead of the renewal time but I've kept my account "active" so in some cases there's a credit - years ago I went a year without having service then when a trial ran out on a new car I went and logged in and used the credit as part of the new service. They (SiriusXM) is now letting you cancel via the chat service but depending on the day/time it might take a while to get a person (non-bot) to respond.
I was one of the lucky ones who purchased the Lifetime Everything subscription for around $400 about 15 years ago. So after 2 years it's free forever. Best investment ever (or so I thought). However, one day, mine suddenly stopped working seemingly for no reason. I called them and found out that they decided to turn mine off because i was still using an old radio that only had xm written on it. They said they wanted me to go buy another radio that has xm, and Sirius wrote on it because they had merged. Well, I couldn't replace the radio at the time because I didn't own the company truck, and they refused to transfer my subscription to my phone. Then, about 4 years passed by. Now I have my own truck, and I was about to transfer my XM lifetime subscription, but then I found out that there was a class action lawsuit that they never told me about. Amazing how they sent me advertising about XM all the time but sent nothing about the lawsuit or how it affected me. The deadline to sign up was 2 years ago. So they robbed me of my lifetime subscription. WOW!
Got a 3 month free trial of SiriusXM after purchasing a new vehicle. It's about to expire. They've been calling my cell phone and email spamming me to get me to sign up for the $5/month for 12 month deal. I've been tempted to do it, but I already pay for Spotify premium and Amazon Music. I think after listening to you, I'm just going to let my trial expire.
I also went through the same struggle to cancel it. After about 4 calls and numerous attempts via phone and mail to get me to sign up again, it ended. Because of that, I would never join again even if it was 50 cents a month. I don't appreciate being treated like dirt. I also preach this story to anybody who asks about XM. Hey if you want all the music you can use, get Tidal. They treat you right.
Life is too short for this level of scamming / refusing to cancel you, 1970's corrupt sales practices. Purposely hanging up on you so you couldn't cancel. They sound like a horrible company, just like the antics the cable tv industry uses. NOPE. Many thanks for this outstanding video ! A real service to the public.
My argument worked. It was true. I am old and I willONLY accept if canceled at end instead of renewing. At renewal time, they made that deal on the first offer.
I joined Sirius in 2006, it was about $5 a month. I had it in my truck and could listen to it online. By 2010 the price raised to $15 a month and had to pay additional for online listening. Them saying it’s commercial free radio with the same amount of commercials as regular radio. Plus Howard started to take Fridays off and 1-2 week vacations every other month. To this day I still get emails every other day to come back. They’re like Scientologists of satellite radio
I enjoy their service but when you try to leave, it’s freaking ridiculous. I was in the hospital and I let the person know I was in the hospital with a breathing problem and I could only talk for a moment. The butt hole continued to try to convince me for maybe 20 minutes to keep the freaking service. Also, when I decided I might give them another chance because they had a really good deal. I was signing up and then on the last page instead of giving me the deal that they were supposed to they were trying to charge me for the deal plus the regular price so it was going to end up being like $29 when the deal was supposed to be five dollars a month for six months
I decided to cancel my SiriusXM and went to TH-cam to get an idea and review what was available to replace it with. I ran across your video and watched it and afterwards dreaded making the call. I agree with you that anytime you have to call to cancel something, it's probably some type of scam. I dreaded making the call but it needed to be done. The Customer Service rep I talked to within just a few minutes was extremely helpful and efficient. He did try to talk me into renewing my subscription at a lower price but I told him I was not interested and wanted to cancel. He said he was sorry to see me go and told me they would welcome me back if I wanted to renew my subscription in the future. I guess I caught the guy after he had his morning coffee. Thanks for your video(s).
Lamar - I've found the same - if you're decent and can chat up the representative a little (make small talk, etc.) they tend to be a lot more helpful - and the chances that you may come back in the future is a lot better. I try to be a bit humorous too - I always say when asked about the price of the service - "well heck if you're going to pay ME $5/month and taxes and fees how can I say no?!" and when they come back with "no, that's what you would pay US..." I always reply with "that's more than my wife will let me spend..."
I like the idea of using the temporary card number that some credit cards offer. Maybe use this when signing up the first time and set the expiration for the same month the subscription ends.
There are phone apps for creating virtual cards that you can then pay using your actual card as well if your current credit/debit card does not offer temporary numbers as a feature.
Unfortunately when you sign up you agree to a contract with terms. Simply not having enough on your credit card doesn't mean you don't owe it, and you're just creating a very messy situation for yourself.
I totally agree with you. Any service that you can't cancel online is a scam. I absolutely hate it and in fact if I have to subscribe again in future it will make me think twice. The best part of the video is I have a skate board and I don't need XM radio 🤣 . Totally understand your frustration.
I bought a lifetime subscription in 2009 so I have no issues with renewing I just transferred it to my new truck allowed to transfer so far so good they don't offer lifetime anymore it was $500 back in 2009
I have XM on a number of devices and its ok. My biggest pet peeves with XM are the fact that you cant cancel online, and tbeir song repetition. They seem to use such a limited library of music. Sometimes a station will actually play a good block of music. And then it goes back to the same songs. Still, i like streaming it from my phone at work. Uses less data than i thought. I can stream it for my whole shift.
There's websites that log every song played, and you can verify that this is often the case. However, those same sites are useful for acquiring the songs you actually like, using their playlists, without paying for their subscription service
You can tell them you will pay by check. They will turn the service on right then and mail you a paper bill. Also, if you tell them over the phone that they do NOT have your permission to keep your card number on file, they can't. They will bill over the phone the one time and not store the card in the system. They can't legally keep your card info and can NOT bill your card automatically. They will mail you a paper renewal bill when your subscription is up. It will be at full price on the bill, but you can call and negotiate it down, if you want to renew it. I've done it that way since 2014.
I had SiriusXM for 10 years. Just canceled this year. Never really had any problem with them giving me advanced notice. Now I keep getting come back for $6 a month. I always was able to haggle with them. I never paid full price. I even got snail mail a month prior to the renewal. I also set a reminder on my calendar of when to cancel yearly.
I get the same yearly runaround from the cable/internet company. I just bought a used car and had the free SiriusXM intro and just got the offer of $5/mo for Platinum. I was literally minutes away from signing up when I ran across your video. Luckily they don’t have any of my credit card info. Whew! I just play Spotify or Prime Music or any podcast platform from my phone via Bluetooth so I get the same benefits of Sirius for free: my own music playlists, podcasts, etc. I’m not a fan so the live sports channels are not a loss. You just saved me money and, more importantly, lots of frustration. Thank you!
He is just looking for some thing for nothing - call and *THREATS* to cancel.. they come back with a REALLY good deal, okay I can stay. you either weren't ever going to quit and have no backbone or you can be bought for a price
dude, just use their chat and tell them you want to cancel, or renew for the same 5-6 a month. set a reminder in your calendar. I spent 10 mins a year with this process.
This is an excellent video, thank you. I am going to install a 2015-2017 Toyota Camry Entune Premium GPS Navigation Radio to be installed into my 2017 SE Toyota Camry. I've stated in the order, I don't want Sirius XM Radio. I am only interested in the Navigation System.
I've had sirus on and off for about 20 years. They do make it hard for you to cancel, just as Dish, comcast and others do. Its a pain in the arse. They don't want to lose you as a customer. But you can. I only listen to the news and Old time radio and mostly on the app. I love it. I also watch and listen to a ton of free youtube, no subscription for premium or TV yet.
I hear ya. I TRIED to get Friends & Family to purchase it back then. Because it went down to $400.00/Radio from $500.00/Radio. They all said it was not worth it...BUT now they keep asking me if it is available. LOL That was why I purchased TWO Life Times. $800.00 total. One for the Built in and one for the Stand Alone Portable Unit. (Sportster) Plus we got a Online Streaming per radio too. So you can long in to Sirius/XM and play it over your computer.
I don’t want their service at all and one day realized it was removed from my new used vehicle; I received msgs from them asking me to sign up, and I ignored them. Thanks for putting out this video; I really appreciate whistleblowers!
Thanks for your video. And the good news. Today I was charged $23.63 for my monthly renewal. I just got off the phone with Sirius. I called, was on hold for less than 1 minute, talked to only 1 agent. Within 2 minutes he gave me $6.33 monthly, immediately charged me $53.74 with using that $23.63 they already charged, getting me $6.33 monthly.
Dig your attitude Cruisman, I’m with ya man! I’ll be doing the cancel my service with UH - LOL XM with them soon. You’re not the only one! Ride on brotha 👍
i work on siriusXM as an sales agent, i will give you guys a tip, call them and told that you recieve a mail that you are eligiable for 3months free trial and extend it for another 3months for 2$ only and set up for not auto renewal. and do that again in next 6months so you pay only for 4bucks a year so simple 😅
I went through the same exact thing. I've cancelled my truck and my Goldwing because of the same issues. It gets old I'm not going to play their games anymore either.
Sounds to me like you should avoid giving them your CC number at all costs. I just bought a new jeep through my dealership and with the purchase I was given a 6 month SiriusXM free trial. It's been a couple of months and Sirius is already trying to lock me in for renewals. They are offering me 3 additional free months if I agree to auto renewal and give them my cc number. They will not get my CC number under any circumstances. After the free trial it's over.
And you can always go to the grocery store and get SiriusXM "gift cards" - after you've added them you can remove any CC (if you have one already on your account). We buy subscriptions that way for our family at Christmas time - they can go on-line before they plan to travel (camper) sign up, use the balance on the gift card, and then when they return they can cancel that subscription - this works for 3 month trials too but depending on the year they sometimes require a CC sometimes they don't - it's probably based on how well they are doing as a company....
I got frustrated with Sirius last year for the same reason, calling was a nightmare. I decided to try their chat service, was faster, and got it at the good intro price. If the companies have a chat service, that’s how I do business now. Plus, you can print your chat session just in case there’s an issue.
I just used their chat service and it was great! I just bought a new car and in the middle of a trial service with Sirius. They sent a reminder my trial is about to end and sent an offer for $5/month for 12 months afterward will go to the regular price. I didn’t commit but gathering info. I’ll probably do it as I really like the service. I will be using the chat to negotiate down to $5 again or just canceling if they don’t go for it. It’s worth it for $5, definitely not worth it for $20. Btw, I read someone stuffs annoying correspondence offers with blank paper to jack up the postage on the receiving end. Hilarious! I’ll remember this in the future.
@@seanmccomas7880 It was a such a hassle before the chat service, I would wait on hold for so long that I'd give up and call some other time. I'm guessing they had to implement the chat to hold onto customers. Before, I would get so frustrated that I would cancel just on principle.
my chat history was kept for the past couple of interactions when I logged in to my account first - I still cut-n-pasted what was said and used that text in my calendar reminder for when the subscription term was done....
We had the same experience on our cars that had Sirius/XM many years ago. Once the special expired, they would charge full price without notification, so we would have to set a calendar reminder to call them a few weeks before the subscription expired. Like you, we had to go through the same hassle of negotiating it down to $5 per month.
I solved the same problem by ONLY paying for the special promotion for 6 months . Also I ONLY PAY WITH A MONEY ORDER that I send to them in the mail . I never worry about my credit card ever again with them
I do the same thing.....1st thing I say is " I don't want your sales pitch, Just cancel my service" usually works for me. I don't re-sign up until I get the $5/mo deal. And when my year is up....I call in to cancel again....then wait for the $5/mo deal.
I bought the Lifetime subscription when I bought a used car in 2009, it was canceled when I sold the car in 2012, it just got restored due to a class action suit!!! 😀 So now I’ve got it for my Lifetime! They always alerted me by email, and I always got the $5 or $99 better deal but they never argued with me about canceling, just lucky 🍀 I guess. I agree with you about canceling online.👍👍. And they should have a flat $99.00 a year, they’ve got so many commercials on most channels! 🦄
With your expertise, you should be able to mount your victrola into the trunk.....problem almost solved. Now let’s address that whining noise coming from the cockpit.
When I cancelled DirecTV after cutting cable TV I got the same crap. When I cancelled my XM subscription a couple of weeks ago I went through that crap all over again. Not only was I forced to talk to a hard pressure salesman it was obvious that call was routed to a call center in India. I'm from the south east US which means I can't understand anyone with a heavy Indian accent and they can't understand me. They switched me to a different person that didn't have an accent and understand that problem. Anyway I had to go through all the high pressure salesmanship to keep me paying, which I was never going to do. The debit card I was using to pay for the service ran out and so I didn't renew it so after a few minutes I was able to stop his sales pitch and told him my card was cancelled and payment for the service with it as well. That's when he gave up and let me go and cancelled the service.
OMG, love it. Siri, shove it! Yes, it is the old song and dance for 15+ years with them. Today I broke down and finally told them to cancel and set me free. It took 40 minutes but I did it. There are so many other streaming entertainment opportunities out there other than SXM.
I only got the trial subscription on a couple used trucks because the dealers reactivated the XM radio. Took forever to get XM to stop calling me or mailing me things asking if I wanted to activate after the trial period. Like you, it took almost a half-hour to understand "NO." XM is not very reliable in some portions of Massachusetts, and for the most part, my commute is only 20 minutes. Not a practical expense in my mind.
I liked it after owning a old ass car, but in my charger when my bluetooth module went out I got a 4 month free trial so im trying it out again for a bit. I am gonna call and cancel the resubscription asap I have a reminder in my phone too lol
SirusXm is like a marriage/honeymoon, Once it's over,after a Year or so,They stick it to the customer w/double if NOT triple the anual subscription fee!
Completely agree with this philosopy. I got a new truck and it came with a free trial. After watching this, I don't think I'll subscribe, even though they are trying to offer me $5/month for the 1st year. I've already received a call from them. I hope they don't continue to pester me for the rest of my life. I fear they will.
Sirius XM is great for short trips. It starts playing immediately like an FM station. Whereas using my phone, it takes time to connect to Bluetooth. If I don't have Bluetooth turned on then I have to stop, dig out the phone, turn it on, and hope it connects without going into the phone settings to force it to connect. Sometimes I could have already been to my destination by the time I get the desired sound out of the speakers. SXM is also great when out of phone service range. It works everywhere (except tunnels). The most dislike I have about SXM is the music sound quality. It's absolutely horrible. Well the Goldwing sound system isn't much to brag about, so I guess it really doesn't matter about the source quality. Gonna sound bad no matter what. However, SXM is good for talk and news. Not going to jam out on those stations, so clarity doesn't matter. I have been through the pain of cancelling like you. Gotta do it every year. But I keep it for the instant play as mentioned at the beginning of this comment. If price goes up again I'm quitting for good.
Same experience, but I cancelled as they would not give me the same deal - Next month, phone call from XM, we can give you that same price you had before. So had to go through re-activation process in the car.
I paid I think $480 around 20 years ago for a "lifetime" subscription. The catch was you can only transfer that sub to a different device 2 or 3 times and I already did it once. Can't remember the exact details. I had it on a car stereo deck that I had originally bought it for. Then the deck broke and I transferred it to a portable unit which I can plug into my car deck or my home audio receiver. Now, if I get a wing and transfer it to that, I might be done with my transfers. I could always plug the portable one into the wing, but it won't look good. Got my moneys worth easily from them , but they do repeat music a lot.
I agree with everything he said.... Only thing different I did was when they harassed me to come back, I said I would only if they offered me a two year contract in a reply email. I was shocked😱... They did, and extended the rate of $5.99 to a second receiver as requested. I have heard of only one person that is receiving a life time subscription. Its a game of attrition. At least I only have to play this game every two years now.
HA! Your issue with saying "Sirius/XM" and having Siri answer you reminds me of when I had voice recognition turned on, on my Action Camera. I'd be talking to the Action Camera, recording my VLog and the camera would hear a word like "Stop" and it would stop recording! I finally had to turn off voice recognition. Back to XM Radio. Yup, I joined when it first started out and as a Canadian, I had to "pretend" to be in the U.S. which I did. Then I "converted" to the Canadian version after awhile, then it became Sirius/XM. And I have the same issues you do. I experienced the same issue, I have a radio in 2 cars and each year they want something like C$400 for the 2 cars. But, being retired, I don't use the car very often and my wife, also retired doesn't use hers very often either so neither radio gets very much use. And, like you, I get it for about half price which is still way too much but far easier than cancelling. I'll likely cancel at some point. When I got XM Radio, there wasn't anything like Spotify which I now use and I find far more useful than XM Radio. Yup, for $5 a month I'd never make a phone call and would keep it forever. Personally I think Sirius/XM, being preloaded in car radios is going to be a thing of the past at some point. On another note, there are a number of areas where service is intermittent. I live in Calgary so am often in the Mountains and there are areas where the road is too close to the mountains and service is lost. I do not have this issue when I pre-dowload a few hours of Spotify. Plus, when I go backpacking, I can take a phone and use Spotify (heck, I have a few hours of music downloaded onto my Garmin watch), can't use XM as there isn't any reception. Ooooooo, "Wrap it up", hmmmmm, well, just one more thing. While I too only listen to a few stations on XM and my preference on a long trip is to find a local station and listen to local content for an hour or so till the AM radio fades and I get to the next area - MUCH more interesting to me.
After watching your video, I called immediately and SiriusXM gave me a new huge promotional discount annually from $189 to $76. I said, I wanted to cancel my package sub and it was too expensive. I only listen to 5 channels, which is the truth. They gave me a great deal. Thanks for this video.
Yep they are doing this to my 86 year old father. We canceled it, 6 months later my dad says I have Sxm again in my car and not paying for, in the same conversation my dad says I’m missing $300 from my checking account but can’t find out why, that’s funny cause that’s what they tried to charge us in the beginning but got it for $109 a year, so sir u are not rambling on. U did a great job informing me a 54 year old son of my dad. Thank U sir. For this post. Enjoy riding your Motorcycle.
So I bought my '19 Wing in Feb of 2020. I received a phone call about 3 mos. after I had the bike. It seems that they had given me 3 mos. free when I purchased it and the dealership neglected to tell me that! She asked if I wanted to continue the service. I said for my Honda Odyssey? She said, no my Goldwing! After about a 10 min. dance, because I had no idea the Goldwing had the service on it because it didnt have the "antenna", (something Honda should have included like on the 2021) I told them I had no idea that I had had the service, and said HELL NO! I haven't heard from them since. In relation to the Siri on your phone you said you "hate technology"! Isn't canceling, subscribing to something and/or your VLOGS part of that technology? I personally like speaking to someone, as long as they don't have all of that "Technology" to screw things up! Face it Cruiseman, you couldn't survive without that technology! Jus' saying! 😁🤪🤣
As a general rule, if I know someone who doesn't mind haggling can get a better deal than me, I won't do businesses. They're taking advantage of me not wanting to spend hours of begging over a price, they can go kick rocks altogether. I've walked away from a few car dealerships where they were offering me lower prices as I walked out. I'll make my decision based on the initial offer and the games they want to play.
My issue with SiriusXM was bad I would put it on one vehicle and they would put it on all my vehicles and charge my credit card full price for each one without ever telling me😬
Sounds like my dad’s issues with cable. He dose that phone dance every month. I got scammed by FYE a old fashioned music store that’s irrelevant and no one uses, just like radio services.They claimed they were signing me up for deals to my email, asked me for my address thought they were gonna send me coupons and discounts. They sent me nothing in the mail forgot about it all. low and behold they signed me up for some kind of fye premium and CHARGED ME $12 on the card I used to pay for a $10 Christmas present. It went on for a whole year. My face was fire red after I realized! And they wouldn’t let me cancel! I had to call and got nowhere I talked to my bank and they just canceled my card since fye did nothing. These old companies are scam artists. I think they prey on older generations and it’s sick. They would have serious loyal customers if they didn’t scam.
I am getting their service for free right now, I set up an account, then somehow Chevy canceled my services by mistake, so for the frustration, Chevy agreed to pay for my services for the next three months, I’m the guy that travels quite often through areas where you have no radio or cell signal, this comes very useful in some cases. I just keep it around in case I have nothing I can listen to while I drive
Here's more... If you threaten to quit, they will get it down to $5.00 per month, but it's limited in length, about 6 months then renewal; next time I'm going for a year. When you negotiate with them, demand $5.00 per month which includes the sales taxes; think $30.00 for 6m months. However, they have "plus fees", so much for the first radio, then something less for all the others on the same account. Priotr to calling, go to their site and locate the fee schedule, then make sure you get them to quote the fee to you so you can point out that the fee they quote it incorrect. This is more of the scams they pull. The last thing is tell them to invoice you so you can pay by check, after which they will attempt to charge you $2.00. Say you're walking if they do charge you. Never, NEVER give them yoour credit card. I've told them flat out that I think they are unethical which is why I want an invoice. I have four vehicles with XM, so it costs me $120.00 plus 7% tax every six months. Like Cruiseman, I do not get the value from the service because I'm not driving all four vehicles at the same time, but I do listen to about dozen channels, so it's worth it for me.
Researched this after your video and found out it has sparked a lawsuit the end of 2023. Sirius claims this is a baseless lawsuit and they will defend it. So I won't be signing up. Thanks for this video.
I have Sirius. It’s a love/hate relationship. I was one of the original subscribers. I have a lifetime subscription on one of my radios. It has changed a whole lot in regards to the programming. What I hate is the annual negotiation on the subscription. I’m currently paying $75/year total.
I had it on my old Road Glide, after 2 years or so I was able to call and cancel it. It was still working 5 years later when I traded it in on a 2024 Goldwing Tour DCT. Bonus for the new owner.
I simply refuse to subscribe to this worthless service. I had it at one point of time. Yup it is a total scam. I got it free for 3 months. I hardly use that. I can't justify paying for a service that plays the same shit over and over and over again. Until they change. I will be free from the Sirius XM hassle.
That’s why you have a smart phone you put on the calendar a couple of dates just before your contract expires and you call them and cancel or make them give you the same offer
I got the XM Radio free for one year when I bought the new truck in 2019. Luckily that service automatically expired and cancelled. But i keep getting mail offering $6 for 3 months then jumps to normal around $22/mth like you said. I just rip up envelopes unopened now and throw it in recycle. I'm just not in the truck enough to listen to it and I prefer my local radio best.
Same, every time. It’s a PAIN to deal with them. If they charged $5 a would have it on all my vehicles. But for the amount and hassle, I always call and tell them I sold the car and need to cancel. They can’t argue with that. I have had them since 2006 off and on. But they STILL jerk me around. I’m done.
6.07/ month ($72.84yr.) fees and taxes included for my particular subscription. if you call at renewal time and ask for the same deal you had previously,you should be able to negotiate and get the lowest cost . You have to be ready to cancel completely,but I’ve been getting the same deal for 3-4 yrs now.
On 4 December 2014, Sirius XM Holdings agreed to a US$3.8 million settlement with 45 states and the District of Columbia, over a suit initiated by then-Ohio Attorney General Mike DeWine, stemming from the company's billing and service renewal practices. The suit alleged Sirius XM Holdings was engaged in "misleading, unfair and deceptive acts or practices in violation of state consumer protection laws", Attorney General DeWine said.[89]
I bought the lifetime membership when it was first introduced about 15 years ago and haven't paid since. Well worth it since they raised their prices every couple months. They still honor the agreement.
Your comments are right on the money! Their website indicated that online chat could be used to cancel, but suprise, it didn't work. I just called to cancel and knew it would be a hassle. Rep put me on hold twice and came back with better deals. Tried to put me on hold a third time, told them I was hanging up. We'll see if they cancel, if not I will contest the charge with the bank. My advice (same as others) don't get involved in the first place. Too bad their business model involves such heavy handed tactics. I would actually have kept the service if the price was reasonable and the customer service was better.
Last year I did it on the phone and only authorized the charges for 12 months. They tried to get me to agree without saying my caveat, but I wove it into my statement everytime. I asked for their names and employee numbers at the start and when they started complicating things I reminded them the call was being recorded and I did not like the transaction experience and they weren't doing there best to get me what I wanted. It's an ugly experience. This month I called up and canceled it before the end of the 12 months and asked to credit me for the balance. I'm taking a break- Sirius-ly.... I have thousands of cds and concerts on mp3 which I would rather be listening to over the same few hundred songs Sirius always seems to repeat.
When I started paying/listening to Sirius, the channels had no, or few, commercials. Now, every channel has them and their number of cm'ls are increasing. My phone has 100's of songs in the music app and I've already paid them. Why would I continue to pay Sirius? "Sirius-ly"??
It's what they call "Automatic Renewal". When your current subscription expires, they automatically renew your service at what they call "The current Rate". I call up about a month before it expires and request them to remove the automatic renewal and then they won't charge my credit card when the subscription expires. When I went to cancel my XM I told them I was not working as much due to the Corona Virus. Of course the guy was from India, so I had to explain, "I have no money". Norton (Symantec) anti virus does that also. I buy it online for $49.99, but when it renews, they charge $104.99. I call them and tell them either cancel it or charge me $49.99, and they issue me a credit. It is a silly game they play and everyone hates it, but they are wanting you to not notice the charge on the credit card and pay the higher price. They don't care how much you pay.
I just got a jeep cherokee a while back & they kept sending me letters & calling me about signing up for it. I unsubscribed the emails & blocked the phone calls. Somehow they kept calling from a different number so I got fed up & told them to take me off their stupid list & stay off my phone. Haven't heard from them since.
I was just looking for answers about this service, and it perfectly cleared my doubts, the best video on TH-cam and I chose not to get hooked, thanks 😊, it is always better to opt for simple subscriptions.
I've had SiriusXM since it came out (as separate Sirius). I bought a lifetime membership for $99. I am able to transfer radios three times. I've transferred once. They are kicking themselves!
That was probably one of the funniest reviews of Sirius xm yet! You are totally right though. It's a dance! So annoying, yet I Love having music options lol
I had NO Problem cancelling online, but did have to confirm 6 TIMES!! yes, and it starts @ $14.95 or more and when you tell them you want to cancel, then yup, it's down to $5 a month, please stay!! Um no.. the audio quality stinks compared to streaming over an app on the phone and connect to BT. Yea, it's great when you can't get cell service.. or if you dont want to use your phone's data. Good Luck!!
Cruiseman you should consider Using the carplay on your bike And Spotify for music, Spotify you can have four different users for $15 a month and Spotify Will Never Let You Down . You can either download the songs/playlists directly onto your phone and play them or you can listen while streaming whatever you like to do. I'll never use SiriusXM again on my bike.
I've had 2 or 3 different radios with XM and SIRIUS XM. Had no trouble turning them off when I didn't want them activated during part of the year. I've always had special rates since I threatened to cancel since 2005.
The best way to stop the subscription for good, delete payments method first then call them to cancel and the reason… not a credit card or debit card holder anymore due to ID theft bankruptcy or what ever clever excuse you like. No payment of service means canceling due to no payment.
Best video and I agree with you. Same situation few years ago. They send me an Onix Ez radio kit to keep me under contract. Since that, I have 2 new cars and I do not get the service even they offer me six months free, I learn the lesson. I found today the box of the radio unopened in my garage.
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I was told by an employee after a crazy effort to cancel, do NOT say you want to talk to someone to cancel....talk to someone who isn't in the Cancel Dept in order to cancel. Turned out fast and easy. Extremely frustrating. Their cancel dept is like talking to the Mob.
I do the same with Xfinity, I always click or say 'discontinue service ' and I get an English speaking agent quick and are in major butt kissing mode to make you happy
Here’s a tip. Take their return envelope and stuff it with useless paper. They have to pay the return by weight. So they may have to pay $1 or more for that envelope. Do that a few times and then the bean counters say stop sending to that address. I did this with Capital One. I have not gotten anything from them since.
Lol great idea.
This is the best idea I've heard in a while. I'll have to do that will all the junk mail I get that comes with return envelopes!
That's mail fraud and you could be held liable
@@nc2250 I don't see how this constitutes as fraud when there is no monetary or personal gain involved. Most of the junk mail we receive seems fraud to begin with. So even if it were fraud we would be replying to mail faud with more mail faud back. LOL
@@nc2250 how is that fraud?
CM, I had XM-Siruis radio on two cars. I then decided that I didn't need their service. I was firm and demanded that they stop my service. I was able to cancel when I told them that I lost my job and had no money. They reluctantly stop my service, but I feel your pain.
You have to take your account OFF of automatic payment. I pay for the year upfront and then call them to take me off the automatic renewal payment. Then they call YOU with specials trying to keep you active.
Good idea but how did you make initial payment without the credit card? They still have your card # if you used it.
Call day before it reactivates and cancel you can get it for 60
@@harley103-15 Go to the card issuer and block it.
Yup, same issue trying to cancel. I had them from 2002 on my goldwing to 2016, got stuff in the mail for 3 years. Now on the DCT I use a flash drive with 2,000 songs. Enjoyed getting rid of the XM headache.
I’ve had the exact same experience and I stayed on the phone until they cancelled it. I’ve purchased a couple Ford trucks over the last few years and both cane with 6 months of free Sirius. The good thing about the trucks was they didn’t have my credit card number so they couldn’t charge me. Yes, they flooded my mailbox with offers for a couple months, but that eventually stopped. Yes, it’s a SCAM. I’d pay $5 bucks a month forever too, but I don’t like being jacked around.
SiriusXM is now letting you cancel via chat - at least it's somewhat easier than waiting to talk to a person - they'll still pressure you to keep subscribing but just go make a sandwich or watch a couple videos in between interactions (the waiting game goes both ways)... And while people have mixed results with the 3 month trial if you have the radio account with your actual information (address, email, etc.) canceling for about a month or a bit longer "resets" that and you can time your 3 month trial about the time you'll be using it (for a long bike trip, etc.)
I suppose chat is an improvement over a phone call.
SiriusXM is like the fat chick that won't stop knocking on the door.
I've had to call every 2 years t get it dropped to $5.00 per month. I agree it's a pain in the ass.
For select access?
Last time I did this they offered me the $5 deal by the automated assistant. It took 5 min. I selected whatever number for cancellation and the computer offered me the $5 deal lol. I don't have it but wife likes it on her car.
I've had a miserable time with them. The amount of mail and phone calls i've gotten from them is insane. The cost is outrageous. The cancelation practices are scummy at best. Stay clear of them.
Hey i have question? I did a 1 dollar 3 month trial, for some game for points and i see alot of comments about they are getting charged even tho they cancel? What should i do?
@@SlyxisGaming call your bank and block that company bill
SAME EXACT EXPERIENCE!!!!! After I caught that they'd OVERCHARGED me for several months at $23+ per month, I called and took almost an hour to get it down to $5+, AFTER telling them I just wanted to cancel. That was last week. Now I went to listen to it and ..........it won't activate. So, I'm headed back out to the car to call them & either get it working or CANCELLING it for good!!! WTF, can anything be more screwed up than this????
I had Sirius XM on my 2018 Goldwing, and on my 2014 Ford Escape. I received a bill for the full amount on my Escape this month, called Sirius to cancel, which I was able to do. However, I also have it suspended on my motorcycle because of the cold weather in South Dakota during the winter. They have suspended the service until April of this year (a 6 month suspension). I asked if I could delay the service one more month if it is still cold, and I was told yes, just let them know a few days before it is set to resume and they will suspend it for another month. I enjoy Sirius XM when riding, and also use the weather feature from Sirius XM.
Yes, I agree totally. SiriusXM is a joke. I didn't have to hard of time canceling, however I'm getting a lot of mail and emails from them wanting me back. My issue with them is that they don't have a family plan. And I won't pay two separate bills in the same household.
Yes that's another thing I hate. My truck and bike both have Sirius, but they won't give you 1 plan that allows both vehicles to use their svc. You get 2 separate bills, it's fuckin ridiculous.
iPhone has the option to turn Siri completely or disable the listening for "Hey Siri".
You have expressed what we all feel with Sirius. They do the dance and make you go through the “car salesman” process. The thing is I like many of the stations and I travel into rural areas where reception is lousy so having satellite radio is nice - for $5 a month, not $22+. Last time I did this I got it for a year and did a one time payment of $5 a month for 12 months, plus fees and taxes (now that’s another scam). I also put an appointment on my calendar for the day before it expires so I can “cancel” it. Though you think its a waste of time, but what I guess happens is many people don’t pay attention to when the price goes up and they get a lot of revenue from this “game”, which is why they don’t stop. I don’t like any subscription services with automatic renewal because they all jack up the prices, whether its a magazine or software its a con game where they hope you just let the higher price slip. It’s even worse with the software. It used to be you could buy it once and you were good - now they force an annual subscription. Ugh!! One question - I assume now that the Sirius antenna is standard on the Goldwing that they will give you the 6-12 months for free like in the cars, otherwise why would Honda now put it in. Is that your understanding or did they always give a “free” subscription and you just had to buy the antenna?
Read my comment to CM.
Long in short, I received a free subscription on my '19 Wing and never knew it until they called.
I agree with you. SiriusXM Makes it VERY difficult to cancel service. You are ONLY allowed to cancel on the EXACT date your contract ends or you will incur charges. I found it very difficult to cancel service on a leased car I no longer owned. I have been disconnected when calling SiriusXM.
If you're truly canceling they don't want to physically (write a check) the difference - if your account is still "active" they'll credit your account and then cancel. I've never had an issue canceling ahead of the renewal time but I've kept my account "active" so in some cases there's a credit - years ago I went a year without having service then when a trial ran out on a new car I went and logged in and used the credit as part of the new service. They (SiriusXM) is now letting you cancel via the chat service but depending on the day/time it might take a while to get a person (non-bot) to respond.
I called them and got the $5 rate, just like you said. It's $6.06 including taxes. Thanks for the advice!!
I was one of the lucky ones who purchased the Lifetime Everything subscription for around $400 about 15 years ago. So after 2 years it's free forever. Best investment ever (or so I thought). However, one day, mine suddenly stopped working seemingly for no reason. I called them and found out that they decided to turn mine off because i was still using an old radio that only had xm written on it. They said they wanted me to go buy another radio that has xm, and Sirius wrote on it because they had merged.
Well, I couldn't replace the radio at the time because I didn't own the company truck, and they refused to transfer my subscription to my phone. Then, about 4 years passed by. Now I have my own truck, and I was about to transfer my XM lifetime subscription, but then I found out that there was a class action lawsuit that they never told me about. Amazing how they sent me advertising about XM all the time but sent nothing about the lawsuit or how it affected me. The deadline to sign up was 2 years ago. So they robbed me of my lifetime subscription. WOW!
Got a 3 month free trial of SiriusXM after purchasing a new vehicle. It's about to expire. They've been calling my cell phone and email spamming me to get me to sign up for the $5/month for 12 month deal. I've been tempted to do it, but I already pay for Spotify premium and Amazon Music. I think after listening to you, I'm just going to let my trial expire.
Never never never ever do auto pay from a credit card or bank account.
I also went through the same struggle to cancel it. After about 4 calls and numerous attempts via phone and mail to get me to sign up again, it ended. Because of that, I would never join again even if it was 50 cents a month. I don't appreciate being treated like dirt. I also preach this story to anybody who asks about XM. Hey if you want all the music you can use, get Tidal. They treat you right.
I hate the fact both my chevys have that garbage pre-installed
Pay with a check so they can’t auto renew.
Life is too short for this level of scamming / refusing to cancel you, 1970's corrupt sales practices. Purposely hanging up on you so you couldn't cancel. They sound like a horrible company, just like the antics the cable tv industry uses. NOPE. Many thanks for this outstanding video ! A real service to the public.
ahahaha
My argument worked. It was true. I am old and I willONLY accept if canceled at end instead of renewing. At renewal time, they made that deal on the first offer.
I joined Sirius in 2006, it was about $5 a month. I had it in my truck and could listen to it online. By 2010 the price raised to $15 a month and had to pay additional for online listening. Them saying it’s commercial free radio with the same amount of commercials as regular radio. Plus Howard started to take Fridays off and 1-2 week vacations every other month. To this day I still get emails every other day to come back. They’re like Scientologists of satellite radio
call them--they always drop mine back to first time customer price--been doing it for over a decade. Pay less than $10 a month--they expect your call
I enjoy their service but when you try to leave, it’s freaking ridiculous. I was in the hospital and I let the person know I was in the hospital with a breathing problem and I could only talk for a moment. The butt hole continued to try to convince me for maybe 20 minutes to keep the freaking service.
Also, when I decided I might give them another chance because they had a really good deal. I was signing up and then on the last page instead of giving me the deal that they were supposed to they were trying to charge me for the deal plus the regular price so it was going to end up being like $29 when the deal was supposed to be five dollars a month for six months
Wow. What a great story. Sorry they were so inconsiderate.
I decided to cancel my SiriusXM and went to TH-cam to get an idea and review what was available to replace it with. I ran across your video and watched it and afterwards dreaded making the call. I agree with you that anytime you have to call to cancel something, it's probably some type of scam. I dreaded making the call but it needed to be done. The Customer Service rep I talked to within just a few minutes was extremely helpful and efficient. He did try to talk me into renewing my subscription at a lower price but I told him I was not interested and wanted to cancel. He said he was sorry to see me go and told me they would welcome me back if I wanted to renew my subscription in the future. I guess I caught the guy after he had his morning coffee. Thanks for your video(s).
Lamar - I've found the same - if you're decent and can chat up the representative a little (make small talk, etc.) they tend to be a lot more helpful - and the chances that you may come back in the future is a lot better. I try to be a bit humorous too - I always say when asked about the price of the service - "well heck if you're going to pay ME $5/month and taxes and fees how can I say no?!" and when they come back with "no, that's what you would pay US..." I always reply with "that's more than my wife will let me spend..."
I like the idea of using the temporary card number that some credit cards offer. Maybe use this when signing up the first time and set the expiration for the same month the subscription ends.
There are phone apps for creating virtual cards that you can then pay using your actual card as well if your current credit/debit card does not offer temporary numbers as a feature.
Unfortunately when you sign up you agree to a contract with terms. Simply not having enough on your credit card doesn't mean you don't owe it, and you're just creating a very messy situation for yourself.
They fit my card number without my knowledge
I totally agree with you. Any service that you can't cancel online is a scam. I absolutely hate it and in fact if I have to subscribe again in future it will make me think twice. The best part of the video is I have a skate board and I don't need XM radio 🤣 . Totally understand your frustration.
I bought a lifetime subscription in 2009 so I have no issues with renewing I just transferred it to my new truck allowed to transfer so far so good they don't offer lifetime anymore it was $500 back in 2009
@@raymondalbert149 got mine in 2009 they changed the rule to the life of the car! just got mine back due to a class action suit!
I canceled mine online
I have XM on a number of devices and its ok. My biggest pet peeves with XM are the fact that you cant cancel online, and tbeir song repetition. They seem to use such a limited library of music. Sometimes a station will actually play a good block of music. And then it goes back to the same songs. Still, i like streaming it from my phone at work. Uses less data than i thought. I can stream it for my whole shift.
There's websites that log every song played, and you can verify that this is often the case. However, those same sites are useful for acquiring the songs you actually like, using their playlists, without paying for their subscription service
You can tell them you will pay by check. They will turn the service on right then and mail you a paper bill. Also, if you tell them over the phone that they do NOT have your permission to keep your card number on file, they can't. They will bill over the phone the one time and not store the card in the system. They can't legally keep your card info and can NOT bill your card automatically. They will mail you a paper renewal bill when your subscription is up. It will be at full price on the bill, but you can call and negotiate it down, if you want to renew it. I've done it that way since 2014.
I had SiriusXM for 10 years. Just canceled this year. Never really had any problem with them giving me advanced notice. Now I keep getting come back for $6 a month. I always was able to haggle with them. I never paid full price. I even got snail mail a month prior to the renewal. I also set a reminder on my calendar of when to cancel yearly.
I get the same yearly runaround from the cable/internet company. I just bought a used car and had the free SiriusXM intro and just got the offer of $5/mo for Platinum. I was literally minutes away from signing up when I ran across your video. Luckily they don’t have any of my credit card info. Whew! I just play Spotify or Prime Music or any podcast platform from my phone via Bluetooth so I get the same benefits of Sirius for free: my own music playlists, podcasts, etc. I’m not a fan so the live sports channels are not a loss. You just saved me money and, more importantly, lots of frustration. Thank you!
It’s good you gave people this really good information
I've been an XM subscriber since 2004. I've noticed that they are sending out notices now when your special rate expires,which is a good thing.
He is just looking for some thing for nothing - call and *THREATS* to cancel.. they come back with a REALLY good deal, okay I can stay.
you either weren't ever going to quit and have no backbone or you can be bought for a price
dude, just use their chat and tell them you want to cancel, or renew for the same 5-6 a month. set a reminder in your calendar. I spent 10 mins a year with this process.
this reminds me of when you sign up for extended warranty on a car and then try and cancel it....egads....a nightmare
This is an excellent video, thank you. I am going to install a 2015-2017 Toyota Camry Entune Premium GPS Navigation Radio to be installed into my 2017 SE Toyota Camry. I've stated in the order, I don't want Sirius XM Radio. I am only interested in the Navigation System.
I've had sirus on and off for about 20 years. They do make it hard for you to cancel, just as Dish, comcast and others do. Its a pain in the arse. They don't want to lose you as a customer. But you can. I only listen to the news and Old time radio and mostly on the app. I love it. I also watch and listen to a ton of free youtube, no subscription for premium or TV yet.
I got a lifetime membership in 2007 for $400. Still listen and haven’t paid penny since.
I hear ya. I TRIED to get Friends & Family to purchase it back then.
Because it went down to $400.00/Radio from $500.00/Radio.
They all said it was not worth it...BUT now they keep asking me if it is available. LOL
That was why I purchased TWO Life Times. $800.00 total.
One for the Built in and one for the Stand Alone Portable Unit. (Sportster)
Plus we got a Online Streaming per radio too.
So you can long in to Sirius/XM and play it over your computer.
Agree with you 100% about cancelling online. And I hate those auto-renewals.
I don’t want their service at all and one day realized it was removed from my new used vehicle; I received msgs from them asking me to sign up, and I ignored them. Thanks for putting out this video; I really appreciate whistleblowers!
Thanks for your video. And the good news. Today I was charged $23.63 for my monthly renewal. I just got off the phone with Sirius. I called, was on hold for less than 1 minute, talked to only 1 agent. Within 2 minutes he gave me $6.33 monthly, immediately charged me $53.74 with using that $23.63 they already charged, getting me $6.33 monthly.
Dig your attitude Cruisman, I’m with ya man!
I’ll be doing the cancel my service with UH - LOL XM with them soon.
You’re not the only one!
Ride on brotha 👍
i work on siriusXM as an sales agent, i will give you guys a tip, call them and told that you recieve a mail that you are eligiable for 3months free trial and extend it for another 3months for 2$ only and set up for not auto renewal. and do that again in next 6months so you pay only for 4bucks a year so simple 😅
free trial is under on premium platinum plan .
I came here for information and not even halfway in I'm already entertained. Thank you for both!
100% agree. Had the same issues. Took three years before they stopped sending me stuff to renew.
I went through the same exact thing. I've cancelled my truck and my Goldwing because of the same issues. It gets old I'm not going to play their games anymore either.
Sounds to me like you should avoid giving them your CC number at all costs. I just bought a new jeep through my dealership and with the purchase I was given a 6 month SiriusXM free trial. It's been a couple of months and Sirius is already trying to lock me in for renewals. They are offering me 3 additional free months if I agree to auto renewal and give them my cc number. They will not get my CC number under any circumstances. After the free trial it's over.
Guard that CC number as if your life depended on it! 😆
And you can always go to the grocery store and get SiriusXM "gift cards" - after you've added them you can remove any CC (if you have one already on your account). We buy subscriptions that way for our family at Christmas time - they can go on-line before they plan to travel (camper) sign up, use the balance on the gift card, and then when they return they can cancel that subscription - this works for 3 month trials too but depending on the year they sometimes require a CC sometimes they don't - it's probably based on how well they are doing as a company....
I got frustrated with Sirius last year for the same reason, calling was a nightmare. I decided to try their chat service, was faster, and got it at the good intro price. If the companies have a chat service, that’s how I do business now. Plus, you can print your chat session just in case there’s an issue.
I just used their chat service and it was great! I just bought a new car and in the middle of a trial service with Sirius. They sent a reminder my trial is about to end and sent an offer for $5/month for 12 months afterward will go to the regular price. I didn’t commit but gathering info. I’ll probably do it as I really like the service. I will be using the chat to negotiate down to $5 again or just canceling if they don’t go for it. It’s worth it for $5, definitely not worth it for $20.
Btw, I read someone stuffs annoying correspondence offers with blank paper to jack up the postage on the receiving end. Hilarious! I’ll remember this in the future.
@@seanmccomas7880 It was a such a hassle before the chat service, I would wait on hold for so long that I'd give up and call some other time. I'm guessing they had to implement the chat to hold onto customers. Before, I would get so frustrated that I would cancel just on principle.
my chat history was kept for the past couple of interactions when I logged in to my account first - I still cut-n-pasted what was said and used that text in my calendar reminder for when the subscription term was done....
We had the same experience on our cars that had Sirius/XM many years ago. Once the special expired, they would charge full price without notification, so we would have to set a calendar reminder to call them a few weeks before the subscription expired. Like you, we had to go through the same hassle of negotiating it down to $5 per month.
I solved the same problem by ONLY paying for the special promotion for 6 months . Also I ONLY PAY WITH A MONEY ORDER that I send to them in the mail . I never worry about my credit card ever again with them
I do the same thing.....1st thing I say is " I don't want your sales pitch, Just cancel my service" usually works for me. I don't re-sign up until I get the $5/mo deal. And when my year is up....I call in to cancel again....then wait for the $5/mo deal.
I bought the Lifetime subscription when I bought a used car in 2009, it was canceled when I sold the car in 2012, it just got restored due to a class action suit!!! 😀 So now I’ve got it for my Lifetime! They always alerted me by email, and I always got the $5 or $99 better deal but they never argued with me about canceling, just lucky 🍀 I guess. I agree with you about canceling online.👍👍. And they should have a flat $99.00 a year, they’ve got so many commercials on most channels! 🦄
With your expertise, you should be able to mount your victrola into the trunk.....problem almost solved. Now let’s address that whining noise coming from the cockpit.
When I cancelled DirecTV after cutting cable TV I got the same crap. When I cancelled my XM subscription a couple of weeks ago I went through that crap all over again. Not only was I forced to talk to a hard pressure salesman it was obvious that call was routed to a call center in India. I'm from the south east US which means I can't understand anyone with a heavy Indian accent and they can't understand me. They switched me to a different person that didn't have an accent and understand that problem. Anyway I had to go through all the high pressure salesmanship to keep me paying, which I was never going to do. The debit card I was using to pay for the service ran out and so I didn't renew it so after a few minutes I was able to stop his sales pitch and told him my card was cancelled and payment for the service with it as well. That's when he gave up and let me go and cancelled the service.
OMG, love it. Siri, shove it! Yes, it is the old song and dance for 15+ years with them. Today I broke down and finally told them to cancel and set me free. It took 40 minutes but I did it. There are so many other streaming entertainment opportunities out there other than SXM.
It’s built into my car so nice to not deal with a lot of wires connected to my phone
I only got the trial subscription on a couple used trucks because the dealers reactivated the XM radio. Took forever to get XM to stop calling me or mailing me things asking if I wanted to activate after the trial period. Like you, it took almost a half-hour to understand "NO." XM is not very reliable in some portions of Massachusetts, and for the most part, my commute is only 20 minutes. Not a practical expense in my mind.
I liked it after owning a old ass car, but in my charger when my bluetooth module went out I got a 4 month free trial so im trying it out again for a bit. I am gonna call and cancel the resubscription asap I have a reminder in my phone too lol
SirusXm is like a marriage/honeymoon,
Once it's over,after a Year or so,They stick it to the customer w/double if NOT triple the anual subscription fee!
Completely agree with this philosopy. I got a new truck and it came with a free trial. After watching this, I don't think I'll subscribe, even though they are trying to offer me $5/month for the 1st year. I've already received a call from them. I hope they don't continue to pester me for the rest of my life. I fear they will.
Sirius XM is great for short trips. It starts playing immediately like an FM station. Whereas using my phone, it takes time to connect to Bluetooth. If I don't have Bluetooth turned on then I have to stop, dig out the phone, turn it on, and hope it connects without going into the phone settings to force it to connect. Sometimes I could have already been to my destination by the time I get the desired sound out of the speakers. SXM is also great when out of phone service range. It works everywhere (except tunnels). The most dislike I have about SXM is the music sound quality. It's absolutely horrible. Well the Goldwing sound system isn't much to brag about, so I guess it really doesn't matter about the source quality. Gonna sound bad no matter what. However, SXM is good for talk and news. Not going to jam out on those stations, so clarity doesn't matter. I have been through the pain of cancelling like you. Gotta do it every year. But I keep it for the instant play as mentioned at the beginning of this comment. If price goes up again I'm quitting for good.
Same experience, but I cancelled as they would not give me the same deal - Next month, phone call from XM, we can give you that same price you had before. So had to go through re-activation process in the car.
Lol they called me to tell me my free subscription had ended and why I wasn't going to continue with it. Lol umm I got Bluetooth.
I paid I think $480 around 20 years ago for a "lifetime" subscription. The catch was you can only transfer that sub to a different device 2 or 3 times and I already did it once. Can't remember the exact details. I had it on a car stereo deck that I had originally bought it for. Then the deck broke and I transferred it to a portable unit which I can plug into my car deck or my home audio receiver. Now, if I get a wing and transfer it to that, I might be done with my transfers. I could always plug the portable one into the wing, but it won't look good. Got my moneys worth easily from them , but they do repeat music a lot.
I agree with everything he said.... Only thing different I did was when they harassed me to come back, I said I would only if they offered me a two year contract in a reply email. I was shocked😱... They did, and extended the rate of $5.99 to a second receiver as requested. I have heard of only one person that is receiving a life time subscription. Its a game of attrition. At least I only have to play this game every two years now.
HA! Your issue with saying "Sirius/XM" and having Siri answer you reminds me of when I had voice recognition turned on, on my Action Camera. I'd be talking to the Action Camera, recording my VLog and the camera would hear a word like "Stop" and it would stop recording! I finally had to turn off voice recognition.
Back to XM Radio. Yup, I joined when it first started out and as a Canadian, I had to "pretend" to be in the U.S. which I did. Then I "converted" to the Canadian version after awhile, then it became Sirius/XM. And I have the same issues you do.
I experienced the same issue, I have a radio in 2 cars and each year they want something like C$400 for the 2 cars. But, being retired, I don't use the car very often and my wife, also retired doesn't use hers very often either so neither radio gets very much use. And, like you, I get it for about half price which is still way too much but far easier than cancelling. I'll likely cancel at some point.
When I got XM Radio, there wasn't anything like Spotify which I now use and I find far more useful than XM Radio.
Yup, for $5 a month I'd never make a phone call and would keep it forever.
Personally I think Sirius/XM, being preloaded in car radios is going to be a thing of the past at some point.
On another note, there are a number of areas where service is intermittent. I live in Calgary so am often in the Mountains and there are areas where the road is too close to the mountains and service is lost. I do not have this issue when I pre-dowload a few hours of Spotify. Plus, when I go backpacking, I can take a phone and use Spotify (heck, I have a few hours of music downloaded onto my Garmin watch), can't use XM as there isn't any reception.
Ooooooo, "Wrap it up", hmmmmm, well, just one more thing. While I too only listen to a few stations on XM and my preference on a long trip is to find a local station and listen to local content for an hour or so till the AM radio fades and I get to the next area - MUCH more interesting to me.
After watching your video, I called immediately and SiriusXM gave me a new huge promotional discount annually from $189 to $76. I said, I wanted to cancel my package sub and it was too expensive. I only listen to 5 channels, which is the truth. They gave me a great deal. Thanks for this video.
Yep they are doing this to my 86 year old father. We canceled it, 6 months later my dad says I have Sxm again in my car and not paying for, in the same conversation my dad says I’m missing $300 from my checking account but can’t find out why, that’s funny cause that’s what they tried to charge us in the beginning but got it for $109 a year, so sir u are not rambling on. U did a great job informing me a 54 year old son of my dad. Thank U sir. For this post. Enjoy riding your Motorcycle.
So I bought my '19 Wing in Feb of 2020. I received a phone call about 3 mos. after I had the bike. It seems that they had given me 3 mos. free when I purchased it and the dealership neglected to tell me that!
She asked if I wanted to continue the service. I said for my Honda Odyssey? She said, no my Goldwing! After about a 10 min. dance, because I had no idea the Goldwing had the service on it because it didnt have the "antenna", (something Honda should have included like on the 2021) I told them I had no idea that I had had the service, and said HELL NO!
I haven't heard from them since.
In relation to the Siri on your phone you said you "hate technology"!
Isn't canceling, subscribing to something and/or your VLOGS part of that technology?
I personally like speaking to someone, as long as they don't have all of that "Technology" to screw things up!
Face it Cruiseman, you couldn't survive without that technology!
Jus' saying! 😁🤪🤣
You're awesome! Just want I needed to know! ❤
I bought a brand new CX5 and got a letter from this company and thanks to your review/explanation, i dump it in the trash
As a general rule, if I know someone who doesn't mind haggling can get a better deal than me, I won't do businesses.
They're taking advantage of me not wanting to spend hours of begging over a price, they can go kick rocks altogether.
I've walked away from a few car dealerships where they were offering me lower prices as I walked out.
I'll make my decision based on the initial offer and the games they want to play.
I look forward to your video on “How to Install a SiriusXM Radio on a skateboard” 😅😂🤣
🤣😂
👍🏿😂😆👍🏿
It's on the way!
Seriously, Cruiseman! That's the best laugh I've had all week! Now every every skateboard owner is going to want SeriusXM installed!
My issue with SiriusXM was bad I would put it on one vehicle and they would put it on all my vehicles and charge my credit card full price for each one without ever telling me😬
Sounds like my dad’s issues with cable. He dose that phone dance every month. I got scammed by FYE a old fashioned music store that’s irrelevant and no one uses, just like radio services.They claimed they were signing me up for deals to my email, asked me for my address thought they were gonna send me coupons and discounts. They sent me nothing in the mail forgot about it all. low and behold they signed me up for some kind of fye premium and CHARGED ME $12 on the card I used to pay for a $10 Christmas present. It went on for a whole year. My face was fire red after I realized! And they wouldn’t let me cancel! I had to call and got nowhere I talked to my bank and they just canceled my card since fye did nothing. These old companies are scam artists. I think they prey on older generations and it’s sick. They would have serious loyal customers if they didn’t scam.
I am getting their service for free right now, I set up an account, then somehow Chevy canceled my services by mistake, so for the frustration, Chevy agreed to pay for my services for the next three months, I’m the guy that travels quite often through areas where you have no radio or cell signal, this comes very useful in some cases. I just keep it around in case I have nothing I can listen to while I drive
Here's more...
If you threaten to quit, they will get it down to $5.00 per month, but it's limited in length, about 6 months then renewal; next time I'm going for a year. When you negotiate with them, demand $5.00 per month which includes the sales taxes; think $30.00 for 6m months. However, they have "plus fees", so much for the first radio, then something less for all the others on the same account. Priotr to calling, go to their site and locate the fee schedule, then make sure you get them to quote the fee to you so you can point out that the fee they quote it incorrect. This is more of the scams they pull.
The last thing is tell them to invoice you so you can pay by check, after which they will attempt to charge you $2.00. Say you're walking if they do charge you. Never, NEVER give them yoour credit card. I've told them flat out that I think they are unethical which is why I want an invoice.
I have four vehicles with XM, so it costs me $120.00 plus 7% tax every six months. Like Cruiseman, I do not get the value from the service because I'm not driving all four vehicles at the same time, but I do listen to about dozen channels, so it's worth it for me.
Researched this after your video and found out it has sparked a lawsuit the end of 2023. Sirius claims this is a baseless lawsuit and they will defend it.
So I won't be signing up. Thanks for this video.
I have Sirius. It’s a love/hate relationship. I was one of the original subscribers. I have a lifetime subscription on one of my radios. It has changed a whole lot in regards to the programming. What I hate is the annual negotiation on the subscription. I’m currently paying $75/year total.
I had it on my old Road Glide, after 2 years or so I was able to call and cancel it. It was still working 5 years later when I traded it in on a 2024 Goldwing Tour DCT. Bonus for the new owner.
I bought the lifetime service and I can listen in every devise. Wing,Car,Phone,Boat. Sometimes it pays to spend a little more!
I simply refuse to subscribe to this worthless service. I had it at one point of time. Yup it is a total scam. I got it free for 3 months. I hardly use that. I can't justify paying for a service that plays the same shit over and over and over again. Until they change. I will be free from the Sirius XM hassle.
That’s why you have a smart phone you put on the calendar a couple of dates just before your contract expires and you call them and cancel or make them give you the same offer
I got the XM Radio free for one year when I bought the new truck in 2019. Luckily that service automatically expired and cancelled. But i keep getting mail offering $6 for 3 months then jumps to normal around $22/mth like you said. I just rip up envelopes unopened now and throw it in recycle. I'm just not in the truck enough to listen to it and I prefer my local radio best.
Gotta love local radio !!!!
Same, every time. It’s a PAIN to deal with them. If they charged $5 a would have it on all my vehicles. But for the amount and hassle, I always call and tell them I sold the car and need to cancel. They can’t argue with that. I have had them since 2006 off and on. But they STILL jerk me around. I’m done.
6.07/ month ($72.84yr.) fees and taxes included for my particular subscription. if you call at renewal time and ask for the same deal you had previously,you should be able to negotiate and get the lowest cost . You have to be ready to cancel completely,but I’ve been getting the same deal for 3-4 yrs now.
On 4 December 2014, Sirius XM Holdings agreed to a US$3.8 million settlement with 45 states and the District of Columbia, over a suit initiated by then-Ohio Attorney General Mike DeWine, stemming from the company's billing and service renewal practices. The suit alleged Sirius XM Holdings was engaged in "misleading, unfair and deceptive acts or practices in violation of state consumer protection laws", Attorney General DeWine said.[89]
I bought the lifetime membership when it was first introduced about 15 years ago and haven't paid since. Well worth it since they raised their prices every couple months. They still honor the agreement.
Your comments are right on the money! Their website indicated that online chat could be used to cancel, but suprise, it didn't work. I just called to cancel and knew it would be a hassle. Rep put me on hold twice and came back with better deals. Tried to put me on hold a third time, told them I was hanging up. We'll see if they cancel, if not I will contest the charge with the bank. My advice (same as others) don't get involved in the first place. Too bad their business model involves such heavy handed tactics. I would actually have kept the service if the price was reasonable and the customer service was better.
Last year I did it on the phone and only authorized the charges for 12 months. They tried to get me to agree without saying my caveat, but I wove it into my statement everytime.
I asked for their names and employee numbers at the start and when they started complicating things I reminded them the call was being recorded and I did not like the transaction experience and they weren't doing there best to get me what I wanted.
It's an ugly experience. This month I called up and canceled it before the end of the 12 months and asked to credit me for the balance.
I'm taking a break- Sirius-ly....
I have thousands of cds and concerts on mp3 which I would rather be listening to over the same few hundred songs Sirius always seems to repeat.
When I started paying/listening to Sirius, the channels had no, or few, commercials. Now, every channel has them and their number of cm'ls are increasing. My phone has 100's of songs in the music app and I've already paid them. Why would I continue to pay Sirius? "Sirius-ly"??
It's what they call "Automatic Renewal". When your current subscription expires, they automatically renew your service at what they call "The current Rate". I call up about a month before it expires and request them to remove the automatic renewal and then they won't charge my credit card when the subscription expires. When I went to cancel my XM I told them I was not working as much due to the Corona Virus. Of course the guy was from India, so I had to explain, "I have no money". Norton (Symantec) anti virus does that also. I buy it online for $49.99, but when it renews, they charge $104.99. I call them and tell them either cancel it or charge me $49.99, and they issue me a credit. It is a silly game they play and everyone hates it, but they are wanting you to not notice the charge on the credit card and pay the higher price. They don't care how much you pay.
I just got a jeep cherokee a while back & they kept sending me letters & calling me about signing up for it. I unsubscribed the emails & blocked the phone calls. Somehow they kept calling from a different number so I got fed up & told them to take me off their stupid list & stay off my phone. Haven't heard from them since.
I was just looking for answers about this service, and it perfectly cleared my doubts, the best video on TH-cam and I chose not to get hooked, thanks 😊, it is always better to opt for simple subscriptions.
I've had SiriusXM since it came out (as separate Sirius). I bought a lifetime membership for $99. I am able to transfer radios three times. I've transferred once. They are kicking themselves!
Wow, you got a deal!
That was probably one of the funniest reviews of Sirius xm yet! You are totally right though. It's a dance! So annoying, yet I Love having music options lol
I had NO Problem cancelling online, but did have to confirm 6 TIMES!!
yes, and it starts @ $14.95 or more and when you tell them you want to cancel, then yup, it's down to $5 a month, please stay!!
Um no.. the audio quality stinks compared to streaming over an app on the phone and connect to BT.
Yea, it's great when you can't get cell service.. or if you dont want to use your phone's data.
Good Luck!!
Cruiseman you should consider Using the carplay on your bike And Spotify for music, Spotify you can have four different users for $15 a month and Spotify Will Never Let You Down . You can either download the songs/playlists directly onto your phone and play them or you can listen while streaming whatever you like to do. I'll never use SiriusXM again on my bike.
Just got an iPhone 12 and will checking out CarPlay.
I've had 2 or 3 different radios with XM and SIRIUS XM. Had no trouble turning them off when I didn't want them activated during part of the year. I've always had special rates since I threatened to cancel since 2005.
Why not say you lost credit card and get new one? Then SIRI has nowhere to bill.?
The best way to stop the subscription for good, delete payments method first then call them to cancel and the reason… not a credit card or debit card holder anymore due to ID theft bankruptcy or what ever clever excuse you like. No payment of service means canceling due to no payment.
Best video and I agree with you. Same situation few years ago. They send me an Onix Ez radio kit to keep me under contract. Since that, I have 2 new cars and I do not get the service even they offer me six months free, I learn the lesson. I found today the box of the radio unopened in my garage.