MDU webinar: Managing complaints in secondary care

Complaints are an unavoidable part of delivering patient care, and yet can have a huge impact on a doctor’s reputation and wellbeing. Watch our webinar to learn more about complaints handling and tips on reaching a resolution.
View our upcoming webinars: www.themdu.com...
02:18 Fitness to practice hearings
04:22 Complaints to the GMC
09:29 Complaint example
23:03 Duty of candour and personal reflection
31:16 Complaints in the NHS
35:30 Complaints summary
37:35 Q&A - Good medical practice
38:00 Q&A - What should a doctor do when a complaint appears to lack truth?
43:08 Q&A - Why should we apologise if nothing has been done wrong?
45:58 Q&A - Duty of candour
49:41 Q&A - Common types of complaints
51:42 Q&A - Duty of candour and differential outcomes
52:44 Q&A - What is a doctor's role in the complaints process?
53:54 Q&A - Adverse Incident Review Report