we have alerts triggered from dynatrace when there is a failure/problem identified by dynatrace. After 30 min, we get the first alert.. Afterwards, we will get alert every 10 min.This alerts are triggered every 10 min for the same problem until the problem is resolved. I am not sure how to increase that 10 min interval?
Hello, and thank you for the question! Every time a problem is raised, a unique ID is automatically assigned to it. So, there is no need to declare them. Leveraging placeholders, allows us to dynamically collect those values and use them in fields like summary, description, etc. Below you can see what a static text looks like (where the content doesn't change), vs how a dynamic text looks like (it adapts and changes accordingly to each situation). "Problem P-1234 has been opened" vs "Problem {ProblemID} has been opened" If we use the first example, every notification message would state that P-1234 has been opened. In the second example, we will see that P-3468, P-1469, or P-7839.... has been opened. We hope that helps answer your question! Please let us know if you may have others.
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Understood everything, nice explanation thank you
Thank you for watching and for sharing your feedback!
Nice explanation in easy way.
we have alerts triggered from dynatrace when there is a failure/problem identified by dynatrace.
After 30 min, we get the first alert.. Afterwards, we will get alert every 10 min.This alerts are triggered every 10 min for the same problem until the problem is resolved.
I am not sure how to increase that 10 min interval?
where we need ti declare that id?
Hello, and thank you for the question!
Every time a problem is raised, a unique ID is automatically assigned to it. So, there is no need to declare them.
Leveraging placeholders, allows us to dynamically collect those values and use them in fields like summary, description, etc.
Below you can see what a static text looks like (where the content doesn't change), vs how a dynamic text looks like (it adapts and changes accordingly to each situation).
"Problem P-1234 has been opened" vs "Problem {ProblemID} has been opened"
If we use the first example, every notification message would state that P-1234 has been opened. In the second example, we will see that P-3468, P-1469, or P-7839.... has been opened.
We hope that helps answer your question! Please let us know if you may have others.