First of all thank you for the video. Happy to have a manufacturer's instruction as they know their machines best. A few improvements for the video: - PLEASE remove this extremely annoying music. At least while you are talking. It makes certain things really hard to understand and is insanely annoying after a few minutes. - Don't make us watch the machine heating up repeatedly - > cut the video - Keep the essentials (no need to watch the same procedure 4 times) - > add a repeat description and cut the video
@@MaestroFrites Play your own music, respectfully. It was very much a distraction. In the start you cannot hear the person at all. Later his voice was louder, but the music remained the same, not lower, or OFF( best option).
Great video, thank you. Made wonders to my Lelit Bianca. Important to note - although the Pully descaler box says to put the 125ml liquid into 400ml of water, DO NOT do this, use the instructions as in this video - 125ml of liquid into 2 liters of water. I agree about the music being unnecessary but I appreciate that you should the full 4 cycles to prevent any confusion and allowing me to go step by step with the video paused.
Dear Lelit team, thank you for the uptdated video! Music is way too loud thought. It is like the voice is the background for the music. I can barely hear the guy.
1. add 2 liters of water, add descaler 2. get 0.5l from group 3. turn off machine, get all water from steam boiler 4. turn on and wait for full heating 5. reduce pressure in stem boiler under 3 if needed 6. get 0.5l from group 7. turn off machine, get all water from steam boiler 8. add water and turn on, wait for full heating repeat last steps 3 times with clean water
Here is the summary: If water runs out, add new water. If steam pressure gets to high, open steam wand 1. Add 2l of water and descaling mix 2. Repeat the following 3 times: 2.1 Heat up the machine 2.2 Get 0,5l from the group 2.3 Turn off the machine and open the hot water tap until it stops 2.4 Turn it on again and let it heat it up 3. Repeat the following with 4 full tanks 3.1 Fill the tank with 2l fresh water 3.2 Heat up the machine 3.3 Get 0,5l from the group 3.4 Turn off the machine and open the hot water tap until it stops And you are done!
Hello, thank you for your comment. We inform you that the descaling procedure should be performed about once a year by a specialized technician. For any further information, please contact our Customer Care Dept at care.foryou@lelit.com. Thanks and kind regards, LELIT Team
Hello, we invite you to forward your request to our Care dept, sending an email to care.foryou@lelit.com. They will surely give you assistance. We remain at your disposal. Thank you, LELIT Team
Ottimo video. Una domanda, quindi il processo di aggiungere 2 lt di acqua e poi farlo scendere dal gruppo e dal rubinetto acqua calda va fatto per un totale di 7 volte. Giusto? La decalcificazione ogni quanto tempo va fatto? Io ho la Pl62x Mara. Grazie
Buongiorno, La invitiamo a inoltrare la Sua richiesta al nostro Customer Care, inviando una mail a care.foryou@lelit.com: le nostre colleghe forniranno maggiori dettagli tecnici. Rimaniamo a disposizione. Grazie, LELIT Team
How often should you descale. I pull 5 shots a day. Overall, I will use 1 litre of water a day and do a grouphead cleaning once a week. I also use the water softener filters and the tap water I use is better than average. Thanks!
Hi, thank you for your comment. We kindly ask you to send an email to care@lelit.com, our care department will assist you from there. Thank you, LELIT Team
@@natus99 Hello, we kindly ask you to send an email to care.foryou@lelit.com to have all information. We remain at your disposal. Thank you, LELIT Team
Hello, thank you for your comment. We kindly ask you to send an email to care.foryou@lelit.com attaching a photo of your product data label, a copy of your purchase invoice and a video/photos showing the issue you mentioned. Our Customer Care dept will be glad to support you. We remain at your disposal. Thanks you, LELIT Team
Greetings! Is there another descaling product you recommend other than Puly? I can’t find that one anywhere. I’ve used Urnex Dezcal in the past with other machines but needing to do the first descaling to my 1 year old MaraX and can’t get ahold of Puly. Any recommendations? Thanks
Hello Carlos, Puly is the only product we recommend because it's the one tested on our machines. Anyway, you can always refer to your reseller who will surely be able to provide more info on compatible products that can be found on the market. We remain at your disposal. Thank you, LELIT Team
Hello, thank you for your comment. We invite you to forward your request to our Customer Care sending an email to care.foryou@lelit.com. They'll be more than happy to support you. We remain at your disposal. Thank you, LELIT Team
So in summary, with one cycle being heat up machine, 500ml from group head, turn off machine, pour hot water until it stops. 4 cycles with descaler, 4 cycles with fresh water?
Hi and thank you for your comment. For more information regarding the descaling procedure, we suggest you to sent an email to care@lelit.com Thank you, LELIT team
Hello, thank you for your comment. We confirm that it should be executed by a specialized technician, as it's a complex and delicate procedure that could damage internal components, if carried out in the wrong way. For any further information, do not hesitate to contact our Customer Care Dept at care.foryou@lelit.com. Thanks and best regards, LELIT Team
I think the reason is because there could be components that need checking and replacement within the group at the yearly service interval. Also, descaling can obviously result in scale being removed from the boiler and this has the potential to block the tiny holes (jigleur) in the group, which can prevent the machine from operating correctly. I'd say unless you are happy to take the risk and hope it all works ok, or otherwise confident in diagnosising blockage issues at the boiler or group it is not something you should do yourself... Ultimately you can try it yourself and fall back on your service technician if something goes wrong. However, as mentioned if they know you did this yourself it'll void your warranty and you'll likely have to be prepared to pay for service fees.
Hello, thank you for your comment. We inform you that GiuliettaX is conceived for a professional/non-domestic use. Therefore, as per ordinary and extra-ordinary cleaning/maintenance of the machine, it is necessary to reach out to the same person who installed the machine and provides assistance for it. For further details, we invite you to send an email to care.foryou@lelit.com. Our Customer Care dept will be more than happy to support you. Thanks and best regards, LELIT Team.
Hello, we kindly ask you to send an email to care@lelit.com, our Customer Care will be more than happy to support you. We remain at your disposal. Thank you, LELIT Team
Hello! Thanks for contacting us. We invite you to contact our Customer Care Department, who will be more than happy to satisfy your request! Please send an email to care.foryou@lelit.com. Thanks, LELIT Team.
@lelit What about Lelit Diana PL60 PlusTR1? There is no information about this machine, not even in the manual. The dual boiler Diana has a button for steam, and it doesnt work with the machine stopped. Help please.
Hello, please forward your request to our Customer Care dept by sending an email to care.foryou@lelit.com. They'll be happy to support you. We remain at your disposal. Thank you, LELIT Team
Hello, thank you for contacting us. We invite you to send an email to our Customer Care Department to care.foryou@lelit.com. Please attach a photo of your product data label and a copy of your purchase document. We remain at your disposal for further information. Thanks and kind regards, LELIT Team.
Hello, thank you for your message. We invite you to send an email to care@lelit.com to have all technical details. We remain at your complete disposal. Best regards, LELIT Team
Hello, thank you for your comment. For technical questions, we invite you to send an email to care.foryou@lelit.com attaching a photo of your product data label, our Customer Care will be more than happy to support you. We remain at your disposal. Thank you, LELIT Team
The descaling agent works 20 times faster when heated up. This is a maintenance procedure on machine that costs over 1000 USD. Anyone who pays this much for a coffee machine can pay the dollars it would cost even in the most expensive regions. In my country it would have cost me 1 USD just after the Ukraine war when the price for electricity went up 4 times. Also the steam boiler needs the pressure from the steam to empty the water out
Ihr könnt das Video doch kürzer machen? Die Musik braucht man nicht. Wenn Musik: Adriano Celentano "Una Festa suiiii Praaaatiii" bitte! Ich habe gehört, Dualboiler besser zerlegen beim Entkalken. Warum sagt Ihr, dass keine Chemie im Dampfkessel bleibt? Lieben Dank!
Hallo, vielen Dank für Ihr Feedback und Vorschläge; leider ist es im Moment nicht möglich, das Video zu verkürzen: unserer Meinung nach ist es sehr wichtig, alle Schritte der Prozedur unseren Kunden zu zeigen. Für technische Fragen senden Sie bitte eine Email an care@lelit.com, unsere Care Abteilung wird gerne alle Info geben. Wir stehen Ihnen gerne zur Verfügung. Danke, LELIT Team
IMPORTANT: Please don't dismiss this question by referring to the support e-mail! This is vital info for correctly descaling the machine. QUESTION: Is that even enough descaling solution in the tank? The packaging reads 125ml per 400ml of fresh water and other instruction video refer to adding both bottles (i.e. 250ml of descaler) to the tank. Getting info on that is very inconsistent.
Hello, thank you for your comment. Please send an email to care@lelit.com attaching a photo of your product data label and a copy of your purchase invoice, our Customer Care will give you all details needed by the end of the day. We remain at your disposal. Thank you, LELIT Team
I know which video you mean. I am using one bottle because I think we should use instructions from this updated video. Apparently one bottle now is enough... you know - inflationt ;)
@@barjee Hello, thank you for your comment. We inform you that we always try to do our best to answer every comment. For specific technical questions, we invite you to send an email to care.foryou@lelit.com. Our Customer Care dept. will be happy to support you. Thanks and best regards, LELIT Team
Hello, for any technical question we invite you to reach out to our Customer Care dept, sending an email to care.foryou@lelit.com. We remain at your disposal. Thank you, LELIT Team
I think TH-cam is forbidden in China, due to News Restrictions? Hopefully the fearless Leader will not see it, due to social scoring issues. Take care and respect Taiwan. Peace and Love 😘😘😘
Why even upload this video publicly if it's only supposed to be performed by professionals? literally says only to be performed by a specialized technician right at the start of the video
Hello, thank you for your comment. We inform you that this channel is addressed to LELIT customers as well as to specialized technicians. Whenever a procedure is only feasible by technicians, we always specify it in our videos. Thanks and best regards, LELIT Team
@@LELIT_Official You know for a fact people will do this themselves at home by watching this because its a fairly simple process, even with your 'disclaimer' this is enabling people to do it, such information should only be available to your 'technicians' if its only to be carried out by them and not posted publicly for all to see, sorry but thats just irresponsible
@@barjee Hello, LELIT makes customers aware of the fact that it is a long and delicate procedure that, carried out in the wrong way, causing malfunctioning of internal components, can make customers' warranty void. If you have further doubts, we invite you to write to care.foryou@lelit.com. We remain at your disposal. Thank you, LELIT Team
@@barjeeDu machst Dich mit Deinen 27 gleichlautenden Kommentaren total lächerlich. Das Entkalken ist sowas von einfach. Nudeln kochen ist nicht schwieriger.
Obviously they know that people will just do it at home, they just can't publicly acknowledge that because, as simple as it is, people might (will) fuck it up and blame them. So they put the disclaimer there.
How is this descaling procedure different to the other video you have posted "MaraX PL62X - LELIT Bianca PL162T: How to execute the descaling procedure" th-cam.com/video/RxEIAAcuyjs/w-d-xo.html which mentions that "The descaling of the hydraulic circuit must be performed annually and it requires the intervention of a specialized technician."? Thank you
Hello, thank you for your comment. We kindly ask you to forward your request to our Customer Care Dept to care.foryou@lelit.com. Thanks and best regards, LELIT Team
Thank you, Thank you !! Great, very detailed video which I appreciate a lot. I HATE the rubbish, too LOUD background music - Who is in charge at Lelit - An idiot ??
Made for Performance doesn't equal Made to last. Mine (Mara x v2) have 5 months and it already broke 2 times..first time after only 10 days. Of course, it have warranty and it was fixed..but I am very disappointed. The machine is quite expensive and all the money goes to marketing not in quality. People should understand that this machines are not very reliable
Forgot to say that that is used at 2-3 espresso daily, and maybe 1 cappuccino. The authorized service proves me right, the number of coffees in the computer is correct. Spend your money more wisely
@@sunnytse11 After only 10 days the three way solenoid valve broke. Last time some random valve (didn't fully understand) remained open, it did not close properly and the machine made strange noises after it was turned off. The service told me that the only reason it broke is that I'm unlucky.... I don't see this being a good reason to have such a bad experience with such an expensive machine. Packing a heavy machine like this and send it to service is not so pleasant and take a lot of time to be repaired. I am afraid of what will happen after the machine will be out of warranty
And of course I contacted the Lelit but all they told me was to send it to the service and that it will be repaired, standard PR stuff, they didn't seem too surprised
@@FilipLaurentiu I had an issue with the OPV on my new Mara X when I just received it, luckily I was able to fix it myself. The OPV screeched whenever it activated. While it was functional, it was really annoying. I ended up replacing the piston, spring and the upper screw cap. I applied some lubricant as well and it’s all good now. I certainly agree that Lelit machines offer great performance, but quality control really needs to be improved.
Hello, we invite you to forward your request to our Customer Care dept, sending an email to care.foryou@lelit.com attaching a photo of your product data label, a copy of your purchase invoice and a video/photos showing the mentioned situation. We remain at your disposal. Thank you, LELIT Team
First of all thank you for the video. Happy to have a manufacturer's instruction as they know their machines best.
A few improvements for the video:
- PLEASE remove this extremely annoying music. At least while you are talking. It makes certain things really hard to understand and is insanely annoying after a few minutes.
- Don't make us watch the machine heating up repeatedly - > cut the video
- Keep the essentials (no need to watch the same procedure 4 times) - > add a repeat description and cut the video
Hello! Thank you for the suggestions, very appreciated. We will take them into consideration for future contents!
LELIT Team
I enjoyed the music personally, dancing while descaling is a must.
Worked well on my Lelit Bianca
@@MaestroFrites Play your own music, respectfully. It was very much a distraction. In the start you cannot hear the person at all. Later his voice was louder, but the music remained the same, not lower, or OFF( best option).
@@philindeblanc in the other hand he repeated 4 times the same process ^^ no need further comment with Italian gestual.
@@MaestroFrites Eh alora? :-)
Great video, thank you. Made wonders to my Lelit Bianca.
Important to note - although the Pully descaler box says to put the 125ml liquid into 400ml of water, DO NOT do this, use the instructions as in this video - 125ml of liquid into 2 liters of water.
I agree about the music being unnecessary but I appreciate that you should the full 4 cycles to prevent any confusion and allowing me to go step by step with the video paused.
Dear Lelit team, thank you for the uptdated video! Music is way too loud thought. It is like the voice is the background for the music. I can barely hear the guy.
Hello, thank you for your feedback! We will take it into consideration for future videos. Thank you, LELIT Team
@@LELIT_Officialcan you make the video without music ? I cannot hear the guy.
1. add 2 liters of water, add descaler
2. get 0.5l from group
3. turn off machine, get all water from steam boiler
4. turn on and wait for full heating
5. reduce pressure in stem boiler under 3 if needed
6. get 0.5l from group
7. turn off machine, get all water from steam boiler
8. add water and turn on, wait for full heating
repeat last steps 3 times with clean water
Here is the summary:
If water runs out, add new water. If steam pressure gets to high, open steam wand
1. Add 2l of water and descaling mix
2. Repeat the following 3 times:
2.1 Heat up the machine
2.2 Get 0,5l from the group
2.3 Turn off the machine and open the hot water tap until it stops
2.4 Turn it on again and let it heat it up
3. Repeat the following with 4 full tanks
3.1 Fill the tank with 2l fresh water
3.2 Heat up the machine
3.3 Get 0,5l from the group
3.4 Turn off the machine and open the hot water tap until it stops
And you are done!
Thanks guys, you are the best !
Great thank you. Yes the music was loud but I just turned off the sound and read the transcript.
Hi.
What is the recommended time/frequency per year (2-5 shots per day always with Brita water filter) to descale?
Hello, thank you for your comment. We inform you that the descaling procedure should be performed about once a year by a specialized technician. For any further information, please contact our Customer Care Dept at care.foryou@lelit.com. Thanks and kind regards, LELIT Team
Hi ,just wondering if this descaling procedure is also applicable to Bianca V3 as I don't find any particular tutorials for V3 though. thx
Hello, yes, it is the same procedure. We remain at your disposal. Thank you, LELIT Team
Hello! Thank you for the video!
Glad there is texts, as can mute the noise away!
If anyone needs email for Lelit, just leave a comment here. 😅
hi is urnex dezcal would be a good substitute? thanks
Hello, we invite you to forward your request to our Care dept, sending an email to care.foryou@lelit.com. They will surely give you assistance. We remain at your disposal. Thank you, LELIT Team
Ottimo video. Una domanda, quindi il processo di aggiungere 2 lt di acqua e poi farlo scendere dal gruppo e dal rubinetto acqua calda va fatto per un totale di 7 volte. Giusto? La decalcificazione ogni quanto tempo va fatto? Io ho la Pl62x Mara. Grazie
Buongiorno, La invitiamo a inoltrare la Sua richiesta al nostro Customer Care, inviando una mail a care.foryou@lelit.com: le nostre colleghe forniranno maggiori dettagli tecnici. Rimaniamo a disposizione. Grazie, LELIT Team
@@LELIT_Official Si, ma la recensione ed il video lo hai fatto tu; dovresti sapere bene sapere quante volte è stato fatto il processo!
Thanks. By the way: The Mara X technician march background track is amazing 🤩
How often should you descale. I pull 5 shots a day. Overall, I will use 1 litre of water a day and do a grouphead cleaning once a week.
I also use the water softener filters and the tap water I use is better than average. Thanks!
Hi, thank you for your comment. We kindly ask you to send an email to care@lelit.com, our care department will assist you from there.
Thank you, LELIT Team
@@LELIT_Official I have a similar question - any suggestions how to figure out when is the time to perform the procedure?
@@natus99 Hello, we kindly ask you to send an email to care.foryou@lelit.com to have all information. We remain at your disposal. Thank you, LELIT Team
@@LELIT_Official See what i mean in my comment above? by having this video up publicly people are going to do it themselves at home
@@barjeewhat’s wrong with that? It’s hardly rocket science.
What should you do if you get blue water? how should you descale again in the future?
Hello, thank you for your comment. We kindly ask you to send an email to care.foryou@lelit.com attaching a photo of your product data label, a copy of your purchase invoice and a video/photos showing the issue you mentioned. Our Customer Care dept will be glad to support you. We remain at your disposal. Thanks you, LELIT Team
I wish u make one video with Bianca
Hello, many thanks for the suggestion! We will take it into consideration for future developments, LELIT Team
спасибо, очень вовремя!!!
Hello, thank you for your positive feedback, we are happy to read this video helps. We remain at your disposal. Thank you, LELIT Team
Greetings! Is there another descaling product you recommend other than Puly? I can’t find that one anywhere. I’ve used Urnex Dezcal in the past with other machines but needing to do the first descaling to my 1 year old MaraX and can’t get ahold of Puly. Any recommendations?
Thanks
Hello Carlos, Puly is the only product we recommend because it's the one tested on our machines. Anyway, you can always refer to your reseller who will surely be able to provide more info on compatible products that can be found on the market. We remain at your disposal. Thank you, LELIT Team
Puly Descaler:
15% Amidosulfonsäure
5% Zitronensäure
3% Weinsäure
77% Wasser etc.
Amidosulfonsäure gibt es für ganz kleines Geld als Pulver.
How often should Lelit Marax V2 be descaled?
Hello, thank you for your comment. We invite you to forward your request to our Customer Care sending an email to care.foryou@lelit.com. They'll be more than happy to support you. We remain at your disposal. Thank you, LELIT Team
So in summary, with one cycle being heat up machine, 500ml from group head, turn off machine, pour hot water until it stops. 4 cycles with descaler, 4 cycles with fresh water?
Hi and thank you for your comment. For more information regarding the descaling procedure, we suggest you to sent an email to care@lelit.com
Thank you, LELIT team
Only 1 cycle with descaler. 4with clean water.
This seems pretty simple. Why would it have to be done by a technician?
Hello, thank you for your comment. We confirm that it should be executed by a specialized technician, as it's a complex and delicate procedure that could damage internal components, if carried out in the wrong way. For any further information, do not hesitate to contact our Customer Care Dept at care.foryou@lelit.com. Thanks and best regards, LELIT Team
@LELIT_Official 🤣🤣🤣🤣🤣🤣
I think the reason is because there could be components that need checking and replacement within the group at the yearly service interval. Also, descaling can obviously result in scale being removed from the boiler and this has the potential to block the tiny holes (jigleur) in the group, which can prevent the machine from operating correctly. I'd say unless you are happy to take the risk and hope it all works ok, or otherwise confident in diagnosising blockage issues at the boiler or group it is not something you should do yourself... Ultimately you can try it yourself and fall back on your service technician if something goes wrong. However, as mentioned if they know you did this yourself it'll void your warranty and you'll likely have to be prepared to pay for service fees.
is this the same method with the giullieta x?
Hello, thank you for your comment. We inform you that GiuliettaX is conceived for a professional/non-domestic use. Therefore, as per ordinary and extra-ordinary cleaning/maintenance of the machine, it is necessary to reach out to the same person who installed the machine and provides assistance for it. For further details, we invite you to send an email to care.foryou@lelit.com. Our Customer Care dept will be more than happy to support you. Thanks and best regards, LELIT Team.
Hello! Should i install the tank back for that procedure if my machine is connected to the tap water?
Hello, we kindly ask you to send an email to care@lelit.com, our Customer Care will be more than happy to support you. We remain at your disposal. Thank you, LELIT Team
@@LELIT_Official Again another person doing it themsleves at home because you have made the video public
@@barjee why not, if person has straight hands do it correctly? Much easier, then transport 26kg machine to service and not to scratch anything.
Can I do this when steam boiler is switched off?I'm having Bianca and using brewing boiler only..thank you
Hello! Thanks for contacting us. We invite you to contact our Customer Care Department, who will be more than happy to satisfy your request! Please send an email to care.foryou@lelit.com. Thanks, LELIT Team.
@@LELIT_Official Oh look another person performing it at home themselves
@@barjeeUnd? Bist Du Händler/Werkstatt und hast finanzielle Sorgen?
@lelit What about Lelit Diana PL60 PlusTR1? There is no information about this machine, not even in the manual. The dual boiler Diana has a button for steam, and it doesnt work with the machine stopped. Help please.
Hello, please forward your request to our Customer Care dept by sending an email to care.foryou@lelit.com. They'll be happy to support you. We remain at your disposal. Thank you, LELIT Team
Hi Lelit, is the descaling procedure on the MaraX manufactured in 02/2021 the same?
Hello, thank you for contacting us. We invite you to send an email to our Customer Care Department to care.foryou@lelit.com. Please attach a photo of your product data label and a copy of your purchase document. We remain at your disposal for further information. Thanks and kind regards, LELIT Team.
Yes.
You mention to pull 0.5 Liter from the group but looking at your bucket you only pull 0.25 Liter. Now, what is correct?
Hello, thank you for your message. We invite you to send an email to care@lelit.com to have all technical details. We remain at your complete disposal. Best regards, LELIT Team
Is their not a way too cold flush heating ten.litres of water not very economical
Hello, thank you for your comment. For technical questions, we invite you to send an email to care.foryou@lelit.com attaching a photo of your product data label, our Customer Care will be more than happy to support you. We remain at your disposal. Thank you, LELIT Team
The descaling agent works 20 times faster when heated up. This is a maintenance procedure on machine that costs over 1000 USD. Anyone who pays this much for a coffee machine can pay the dollars it would cost even in the most expensive regions. In my country it would have cost me 1 USD just after the Ukraine war when the price for electricity went up 4 times.
Also the steam boiler needs the pressure from the steam to empty the water out
Do I need to add descaler only for first tank or all four?
Hello, you'll just need to add descaler only once. We remain at your disposal. Thank you, LELIT Team
@@LELIT_Official And another one doiong it at home despite the technician only disclaimer
@@barjee they have to say that. Do you really think that for the technical engineers it is make sense to watch TH-cam?)))
Only for the first. The rest are flushing out the descaling solution
I'm going to be hearing that music in my nightmares.
Ihr könnt das Video doch kürzer machen? Die Musik braucht man nicht. Wenn Musik: Adriano Celentano "Una Festa suiiii Praaaatiii" bitte!
Ich habe gehört, Dualboiler besser zerlegen beim Entkalken. Warum sagt Ihr, dass keine Chemie im Dampfkessel bleibt?
Lieben Dank!
Hallo, vielen Dank für Ihr Feedback und Vorschläge; leider ist es im Moment nicht möglich, das Video zu verkürzen: unserer Meinung nach ist es sehr wichtig, alle Schritte der Prozedur unseren Kunden zu zeigen. Für technische Fragen senden Sie bitte eine Email an care@lelit.com, unsere Care Abteilung wird gerne alle Info geben. Wir stehen Ihnen gerne zur Verfügung. Danke, LELIT Team
Not even asking if that’s required with volvic water as they’ll just tell me to buy their filters
Sorry, we need only one puly descaler bottle 125 ml? Don’t need the second, right?
Hello, yes, just one bottle. We remain at your disposal. Thank you, LELIT Team
IMPORTANT: Please don't dismiss this question by referring to the support e-mail! This is vital info for correctly descaling the machine.
QUESTION:
Is that even enough descaling solution in the tank? The packaging reads 125ml per 400ml of fresh water and other instruction video refer to adding both bottles (i.e. 250ml of descaler) to the tank. Getting info on that is very inconsistent.
Hello, thank you for your comment. Please send an email to care@lelit.com attaching a photo of your product data label and a copy of your purchase invoice, our Customer Care will give you all details needed by the end of the day. We remain at your disposal. Thank you, LELIT Team
🤣🤣🤣
I know which video you mean. I am using one bottle because I think we should use instructions from this updated video. Apparently one bottle now is enough... you know - inflationt ;)
@@LELIT_Official Didn't even read the comment, how rude
@@barjee Hello, thank you for your comment. We inform you that we always try to do our best to answer every comment. For specific technical questions, we invite you to send an email to care.foryou@lelit.com. Our Customer Care dept. will be happy to support you. Thanks and best regards, LELIT Team
Thanks for the advice and the raging headache. Why do you work in a nightclub? 😅
What the f. It sounds like a disco. WHY MUSIC??
learn more 有什么用，哪卖你直接说不就完了么。宣传那么多一个购买链接都没有
Hello, for any technical question we invite you to reach out to our Customer Care dept, sending an email to care.foryou@lelit.com. We remain at your disposal. Thank you, LELIT Team
Lelit elizabeth is simply not available in mainland China.
Hello , we kindly ask you to send an email to care@lelit.com, our Customer Care will support you in the shortest time possible. Thank you, LELIT Team
I think TH-cam is forbidden in China, due to News Restrictions? Hopefully the fearless Leader will not see it, due to social scoring issues. Take care and respect Taiwan. Peace and Love 😘😘😘
Why even upload this video publicly if it's only supposed to be performed by professionals? literally says only to be performed by a specialized technician right at the start of the video
Hello, thank you for your comment. We inform you that this channel is addressed to LELIT customers as well as to specialized technicians. Whenever a procedure is only feasible by technicians, we always specify it in our videos. Thanks and best regards, LELIT Team
@@LELIT_Official You know for a fact people will do this themselves at home by watching this because its a fairly simple process, even with your 'disclaimer' this is enabling people to do it, such information should only be available to your 'technicians' if its only to be carried out by them and not posted publicly for all to see, sorry but thats just irresponsible
@@barjee Hello, LELIT makes customers aware of the fact that it is a long and delicate procedure that, carried out in the wrong way, causing malfunctioning of internal components, can make customers' warranty void. If you have further doubts, we invite you to write to care.foryou@lelit.com. We remain at your disposal. Thank you, LELIT Team
@@barjeeDu machst Dich mit Deinen 27 gleichlautenden Kommentaren total lächerlich.
Das Entkalken ist sowas von einfach. Nudeln kochen ist nicht schwieriger.
Obviously they know that people will just do it at home, they just can't publicly acknowledge that because, as simple as it is, people might (will) fuck it up and blame them. So they put the disclaimer there.
switch the darn music off totally unnecessary
How is this descaling procedure different to the other video you have posted "MaraX PL62X - LELIT Bianca PL162T: How to execute the descaling procedure" th-cam.com/video/RxEIAAcuyjs/w-d-xo.html which mentions that "The descaling of the hydraulic circuit must be performed annually and it requires the intervention of a specialized technician."? Thank you
Hello, thank you for your comment. We kindly ask you to forward your request to our Customer Care Dept to care.foryou@lelit.com. Thanks and best regards, LELIT Team
Will someone please turn off the music?!
Feel like at the nightclub. And instructions are on the background.
Audio mix is bad. The music is too loud and covers up the voice instructions, making it difficult to understand.
Thank you, Thank you !! Great, very detailed video which I appreciate a lot.
I HATE the rubbish, too LOUD background music - Who is in charge at Lelit - An idiot ??
Hello, thank you for your comment. We will take it into consideration for future contents. We always remain at your disposal, LELIT Team
Impossible to follow because of the stupid music on loop
Made for Performance doesn't equal Made to last. Mine (Mara x v2) have 5 months and it already broke 2 times..first time after only 10 days. Of course, it have warranty and it was fixed..but I am very disappointed. The machine is quite expensive and all the money goes to marketing not in quality.
People should understand that this machines are not very reliable
Forgot to say that that is used at 2-3 espresso daily, and maybe 1 cappuccino. The authorized service proves me right, the number of coffees in the computer is correct.
Spend your money more wisely
@@FilipLaurentiu What happened to your machine?
@@sunnytse11 After only 10 days the three way solenoid valve broke.
Last time some random valve (didn't fully understand) remained open, it did not close properly and the machine made strange noises after it was turned off.
The service told me that the only reason it broke is that I'm unlucky.... I don't see this being a good reason to have such a bad experience with such an expensive machine.
Packing a heavy machine like this and send it to service is not so pleasant and take a lot of time to be repaired.
I am afraid of what will happen after the machine will be out of warranty
And of course I contacted the Lelit but all they told me was to send it to the service and that it will be repaired, standard PR stuff, they didn't seem too surprised
@@FilipLaurentiu I had an issue with the OPV on my new Mara X when I just received it, luckily I was able to fix it myself. The OPV screeched whenever it activated. While it was functional, it was really annoying. I ended up replacing the piston, spring and the upper screw cap. I applied some lubricant as well and it’s all good now. I certainly agree that Lelit machines offer great performance, but quality control really needs to be improved.
hire SOMEONE who has a clue about SOUND ENGINEERING for you videos!!
there were some chrome flakes and brownish sediment coming out of mine. Is that normal?
Hello, we invite you to forward your request to our Customer Care dept, sending an email to care.foryou@lelit.com attaching a photo of your product data label, a copy of your purchase invoice and a video/photos showing the mentioned situation. We remain at your disposal. Thank you, LELIT Team