You do not need all of those documents just to make those simple changes. If you have not updated your account details over a number of years, they needed to update your records as per AML Legislations which banks must adhere to. Letters are sometimes sent out to customers to update their accounts and they are ignored so when you go in to make certain changes they use that opportunity to update your records.
Instead of making it seem as though these documents are mandatory to make such simple changes, it’s easier if they had said that in addition to your requested changes that you also need to update your IDs etc. as they are expired/outdated. The laws are already a headache but the banking personnel sometimes overcomplicate matters and make simple things a very tedious and frustrating process.
It's unfortunate at times but financial institutions have no choice because they must adhere to Banking laws and Anti- Money Laundering laws. Also know that our small islands subcumb to external pressures. Technology can help to ease some of the frustrations. Do some research and you will have a better understanding.
My testimony is I have an account in the stkitts Nevis national bank & I can't even access my account they trying to tell me I have to present similar documents you mentioned like I'm opening the account for the first time my account is already established no matter if I had a period of inactivity and 20 years past that's my bank account I already opened it already no way I'm supposed to present documents again it's total BS
I had an account there years ago, i did not close it so maybe it is still there, I will check it out. Credit union need to market their bank more and let people know the benefits etc.
I had a similar experience with the Bank of Nevis. I was given a check. Went to put it into my account, to be told that I need to update my account because of not using it for some time. I did not have a problem with the information that I had to provide. ID etc... The problem that i had was when she asked what work I do. I told her that I am retired. She ask, do I have a pension? I told her no. She then asks how you survive. I told her my children in England help, plus sometimes sell and sew etc ctc.. She asked if I was registered, and I said no. What annoyed me is when she said that I must get my children to write a letter to the bank to state that they are looking after me financially, and also a copy of proof that they work in England. I said, "Please repeat what you just said..which she did. Her customer service was poor. I got vex, and immediately, I asked to close down my account... Within 2 days, i collected my checks and moved on to another banking establishment. I never had no problem with this one and was able to move on with transactions...Happily back in England, hopefully to collect my pension...
The gentleman Isaac that u said is a business man why didn't u interview him you should have interviewed some of the persons passing in the streets for testimonies rather than just hailing them. Don't forget the purpose of u been a u-tuber now
You do not need all of those documents just to make those simple changes. If you have not updated your account details over a number of years, they needed to update your records as per AML Legislations which banks must adhere to. Letters are sometimes sent out to customers to update their accounts and they are ignored so when you go in to make certain changes they use that opportunity to update your records.
You 100 percent right!
The system is so backward on the islands,definitely similar in Trinidad to open an account, internet banking is also a problem trying to log in.
To change your email or cell number on your bank account
account in the USA. one can simply do it online.
Instead of making it seem as though these documents are mandatory to make such simple changes, it’s easier if they had said that in addition to your requested changes that you also need to update your IDs etc. as they are expired/outdated. The laws are already a headache but the banking personnel sometimes overcomplicate matters and make simple things a very tedious and frustrating process.
yes you are right.
In the USA you can change that information online at the bank's website.
Just log on and do your thing.
Same in England
That sounds ridiculous, you shouldn't need a job letter to open a bank account
I agree, makes no sense. So if you do not have a job letter or a business license you are screwed.
It's unfortunate at times but financial institutions have no choice because they must adhere to Banking laws and Anti- Money Laundering laws. Also know that our small islands subcumb to external pressures.
Technology can help to ease some of the frustrations.
Do some research and you will have a better understanding.
Thanks for the explanation.
But only we the locals go through this the corrupted foreigners don't
My testimony is I have an account in the stkitts Nevis national bank & I can't even access my account they trying to tell me I have to present similar documents you mentioned like I'm opening the account for the first time my account is already established no matter if I had a period of inactivity and 20 years past that's my bank account I already opened it already no way I'm supposed to present documents again it's total BS
Try the Credit Union....become a member if you are not one already.
I had an account there years ago, i did not close it so maybe it is still there, I will check it out. Credit union need to market their bank more and let people know the benefits etc.
Credit union is the best place in Nevis to open account
I had a similar experience with the Bank of Nevis. I was given a check. Went to put it into my account, to be told that I need to update my account because of not using it for some time. I did not have a problem with the information that I had to provide. ID etc... The problem that i had was when she asked what work I do. I told her that I am retired. She ask, do I have a pension? I told her no. She then asks how you survive. I told her my children in England help, plus sometimes sell and sew etc ctc.. She asked if I was registered, and I said no. What annoyed me is when she said that I must get my children to write a letter to the bank to state that they are looking after me financially, and also a copy of proof that they work in England. I said, "Please repeat what you just said..which she did. Her customer service was poor. I got vex, and immediately, I asked to close down my account... Within 2 days, i collected my checks and moved on to another banking establishment. I never had no problem with this one and was able to move on with transactions...Happily back in England, hopefully to collect my pension...
That’s insane.
I know!
Nevis Nice man
The gentleman Isaac that u said is a business man why didn't u interview him you should have interviewed some of the persons passing in the streets for testimonies rather than just hailing them. Don't forget the purpose of u been a u-tuber now
I got the idea when he done gone, I just remembered he was a bank CEO for years.
I notice that your front camera video output is in mirror view. Is this intentional? Or you're not aware that the setting can change?
Intentional, thanks for watching.
U have to get more serious about what u doing stkitts Nevis is back in the stone age u can't even get change in the Streets easily lol
Bjorn, suppose you didn’t have a job? What then?
Then you cannot change anything or open a bank account.
The whole place is corrupted