Hi there, So sorry to hear about the frustration here. If you're currently experiencing issues with your appliances, please send us a private message or DM on Facebook or Twitter with the following: Complete model and serial numbers: Details about situation: We'd be happy to assist as best we can. If you need help locating your model and serial numbers, you can use this page: www.geappliances.com/ge/find-model-serial-number/ Hope to hear from you soon. -MS
It is obvious from the numerous posts regarding this matter that GE has a serious problem with their XWFE water filter. If GE is selling filters to Lowes, etc. to be resold then GE should stand by their product. My feeling is some accountant figured out a way to make a ton of money by selling through vendors and then not supporting their own product! I hope the CEO got a big enough year end bonus off this scam to retire early.
Obviously, with so many people having problems with the XWFE filter, GE is at fault here. My fridge is 6 months old, and this was my first filter replacement. I purchased the replacement filter first from Amazon which stated that it was a GE Certified Filter, and got the error message when installing. I returned the filter to Amazon and ordered the filter from GE directly, waited weeks for the part, installed it and got the error message, so I am sticking my old filter back in and will return my fridge which is still under warranty
My problem here is, the ice maker isn’t working at all, I replaced the filter, bought it on Amazon, and the water is coming perfectly, but no ice at all. The worst thing is, that isn’t my own house, and my landlord never call the people to fix it. 🥹
Make sure you call GE and get a free Filter Bypass Plug. If your water is fine, just use the plug. If you want filtered water have the Bypass Plug on hand for when the filters give you an error message. I've ordered a plug after our filter exploded, water leaked through the fridge and damaged our hardwood floor. Hopefully the Bypass Plug will be tougher than their filters.
I got the bypass plug directly from GE. The filter panel shows "bP" but the water still doesn't work. There is no "reset" button anywhere. I wish I'd bought a samsung.
Curious, we purchased a GE Profile and it came with the plug. We've had the unit for 13 years now, and the front panel water filter light just lit recently. I purchased a filter, but can't seem to loosen the bypass plug! The bypass plug has been working just fine for 13 years, now I am thinking it's better to return the filter.
Yep, another complaint about this crazy filter system. New fridge, GE sent me a bypass plug, I had to pay shipping. Now I'm getting Err and, of course, no ice or water. Customer service is a waste of time. Good job GE, I'd be proud of your service and product.
Thanks for this! I have a GNE25 fridge and cannot get the arrows to line up when installing the XWFE filter (it's about 1/3 inch off). Water flowed from the dispenser for a while and then stopped. Do you -- or someone else -- have any insight into what might be happening?
In 2022, there was a minor change in the design of the XWFE. The design at the top of this filter now has slots where the previous XWFE did not. It does not change how it fits into the filter head (port), though it may take a little more force to put it in and the arrows may not line up completely.
Just tried to replace our water filter, which has been done religiously every 6 months, and now have the Error for the filter replacement. We have an XWFE filter, purchased at Lowes as we always have. This is where we purchased the refrigerator. How many filters do I have to purchase and return before I get one that does not give an error? It is not like we are purchasing an after market part. It is a Genuine GE XWFE filter.
Hello, Thank you for choosing GE Appliances. We are sorry you are experiencing issues with your new XWFE filter. We understand how frustrating this can be and would like to offer our assistance. To resolve the issue, please refer to the troubleshooting article at this link: spklr.io/6056YS7a. If the filter is installed correctly, we suggest using a bypass plug to ensure a smooth water flow through the dispenser. If the issue persists, there is a problem with the new filter. As per Lowe's return policy, we advise either going to Lowes for a replacement or sending us a private message via social media for further assistance. Take care. -SH
I moved to a new apartment, recently. It's brand new, with state of the art appliances. Now that I'm older, it seems technology has simply passed me by, as this is the third kitchen appliance I've had to look up the how-to's to figure out. I'm very appreciative for your videos and I thank you for posting such simple, clear instructions...
Hello-Thank you for reaching out to us. We are happy to hear that our videos have helped you out! We are here if you need anything else in the future. We are happy to help! Sincerely-DM
Hi Scott, Thanks for reaching out. We're sorry to hear of your frustration. If you're currently having issues with your appliances, feel free to send us a private message on Facebook or Twitter with your complete model and serial numbers as well as some more details about the situation. We'd be happy to troubleshoot for you. If you need help locating your model and serial numbers, you can use this page: www.geappliances.com/ge/find-model-serial-number/ Hope to hear from you soon. -MS
@@geappliances I will never buy another GE appliance again either. By the way PUT your trouble shooting in a PUBLIC forum, don't hide it in PM's. Screw you GE.
for side by side model cartridge installation, make sure you rotate the cartridge holder away from the frig, then line up the 2 holes, turn filter right quarter turn it will slip into place and is now ready to be gently pushed into support brackets..
Hey there, we're sorry to hear that our water filters have not met your expectations. This feedback is very valuable, and we will share your thoughts with our product and design teams for future consideration. Our genuine filters are tested for safety and reliability, and we do not recommend using non-GE filters as this could cause damage to the appliance. Also, pricing can be dependent on several factors like distribution, warehousing, and marketing costs, which account for a portion of the selling price of the part. Other factors like usability (cosmetic vs. functional) and availability also contribute to pricing. Please let us know if we can help with other questions or concerns. Take care. - PM
I am installing a new filter and I have everything lined up and inserted properly and when I try to use the water dispenser it says error. I’ve tried reinstalling it several times and tried resetting the filter status to no avail. It really shouldn’t be this complicated. And yes I’ve replaced filters a million times so I know what I’m doing and yes I purchased it from a reputable source so it’s not some knock-off.
Hi Michelle, Thanks for reaching out. So sorry to hear about the filter issues you've had here, we're sure that'd be frustrating. We only recommend purchasing parts or accessories from our parts website, here: www.geappliances.com/ge/parts/?icid=GEARpartsflyout-allparts - This is to ensure that the part is genuine. If you're still having issues, please send us a private message or DM on Facebook or Twitter with your complete model and serial numbers. We'd be happy to review further. If you need help finding those number, you can use this page: www.geappliances.com/ge/find-model-serial-number/ Hope to hear from you soon. -MS
Hi again Michelle, Searching for your complete model number on our parts page just helps to ensure that you're looking at parts that will work for your specific variation of appliance, and to ensure that those parts you're viewing are genuine. The need for genuine parts is more related to us cautioning you from purchasing from another website, as opposed to an authorized dealer or our parts page. We have no way to confirm that a part you're viewing on the internet, outside of our parts page, will work for your specific variation of model. Again, if you're still having filter issues, feel free to reach out to us privately on Facebook or Twitter with your complete model and serial numbers. We'd be happy to review the situation further. Hope to hear from you soon. -MS
@@dannypetrisor2999 it was a defective filter. I returned it and bought another one and it worked. Someone who worked at Lowe’s said it is fairly common they’re defective. 🤷🏻♀️
$100 a year for filters?! Just admit you did this to sell over priced water filters because the "non-GE" filter were eating up profits. I will never buy another GE appliance again if I have to purchase only GE filters, and I will make sure no one I know ever buys GE again.
Hi Dan, Thanks for reaching out. We're sorry to hear of your frustration and that this has turned you off of our products. We did want to say that pricing can be dependent on several factors. The economic elements include distribution, warehousing, and marketing costs, which account for a portion of the selling price of the part. Other factors like usability (cosmetic vs. functional) and availability also contribute to pricing. We do hope we can work hard in the future to earn your trust back. If you've got questions/concerns, you're always free to reach out. Best wishes. -MS
@@visa1960 It is the same filter but you must use the xwfe one if that's what your fridge needs. GE just slaps a RFID on the xwfe filter so your fridge will refuse to use a generic xwf filter. GE won't admit it (see the reply above) but they are doing this to force you to buy two of their ridiculously overpriced filters every year for $100.
@@geappliances I see you give the same response to everyone that talks about the price. Just admit it, this is a way for GE to squeeze money out of their customers. If generic filters can be sold for $10 each, so can the GE filters.
My refrigerator is only a couple of years old. I have replaced the filter once myself without issues. I just bought a brand new GE filter and keep getting the error message. Between this and the freezer handle falling off, it makes it hard to think about ever getting another GE.
Hi Lynda, and thank you for reaching out. We really hate to hear you’re getting an error message when you try your new filter, and that you’ve had issues with the freezer handle falling off. This certainly isn’t the performance we would expect, and we want to help. Please provide the model number of your refrigerator, here or with a private message over our social media. With this information, we can certainly review your concerns further. Going forward, we’ll do all we can to earn your trust in our brand. We hope to hear from you again soon, and we’re wishing you well in the meantime. -SG
Thank you for providing that, Lynda. Again, we do truly regret the trouble you've had and we want to help. We hope you've received our recent response to the direct/private Twitter message you sent, addressing your concerns further. All the best. -SG
We purchased a GE filter from Lowe's where we purchased the fridge We have followed all instructions. Our filter will not reset. Still shows ERR! This is extremely frustrating for such an expensive purchase.
Hi Nicole. Thanks for reaching out. We're sorry to hear that your filter isn't working properly. Please allow us to assist. At your earliest convenience, please reach out to us via private message on any of our social media platforms, explaining your situation and the model number of your fridge. We hope to hear from you soon. -AT
@@geappliances Im old school and dont have social media. I need to talk to GE customer service and get the thing fixed by GE. this is evidently a mfg problem . Have always counted on GE appliances but now im beginning to wonder..... this is expensive refrigerator not to work cause of water filter..... not good folks..... cant seem to get in touch with anyone to see what we can work out on this.... need my water filtered and ice thats what i bought this thing for .... Kenney Snip[es Pontotoc, Ms.
This unit is 6 months old and a new water filter has me held hostage!!!!!!! ERR, I am so disappointed. Such an easy task has me frustrated. Even the old filter won't work now. Ordering a bypass plan but never another GE Appliance 😢
I have the same exact problem. I have bought 4 (expensive) filters from two different places, they don't want to take them back if the packaging is open. When I put the new filters on the water stops working, then when I put the old filter back on the water works fine. Why are there so many people having the same problem? I stopped using the water from the fridge because I was getting sick. I now buy bottles water and can't use the ice maker either. I am hearing that the market may have been flooded with fake filters. What is GE doing about it? Do we need to organize a lawsuit? Sign me up!
Hi there. We appreciate you reaching out and apologize for the delay in our response. Are you still having problems with your new filter? If so, please send us your model number, so we can further investigate on your behalf. -AT
Our GE refrigerator was part of our builder package in our new home. We have the same issue with the ERR message when trying to replace the filter. Only works with the old one, we bought ours from Amazon, supposed to be genuine. Only a year old, so annoyed.
Hello-We are sorry to hear that you are having trouble with the filters for your refrigerator. We would like to help further if you could please private message us on social media with your model and serial number we can look into it further. Thanks- Sincerely-DM
We're sorry to hear you're having some trouble with your water filter. We encourage you to reach out to our service team, by calling 833-426-3393 (Monday - Friday: 8 a.m. - 8 p.m. ET; Saturday - Sunday: Closed) to schedule a service appointment. You can also schedule online here: spklr.io/6057vLLP. We're confident one of our skilled technicians will be able to assist you further.
I purchased a 3-pack filter from GE's website and the first one worked fine a few months back. Yesterday I tried to replace my filter with a second one from my 3-pack and the water doesn’t come out and there is an ERR message. When I put back the previous filter it works normally. I tried the third from the pack and the same thing happens as with the second one. Are these defective? We followed the same process as the first time we changed. This is frustrating to be without filtered water after paying for the expensive GE filters directly from your website.
We hate to hear of the issues that you're having with the filter. Please send us a private message with your model/serial number on social media so that we can look into this for you. All the best.- KW
I bought SIX of the GE XWFE filters. GE! Expensive and I get the error message with all six of the new filters with the same numbers in them as the one it came with. Help! 😢
@@geappliances please help! I bought six brand new GE brand XWFE filters. My refrigerator is 2 years old. I get an error message with all six of the new filters! Help me for the love of God! 😢
Dec 25, 2022 waited 6 months for my prepaid in full GE GSS25 refrigerator. Went to change filteras light came on. Used a $60 GE XWFE filter . removed and installed as instructed in GE guide. Now I get "ERR" and no water to icemaker and water on door. CHnage back to old filter, wont work either. Help!!
Hi John, Thanks for reaching out. So sorry to hear about the filter issues you're having, we're sure this would be frustrating to deal with. If you're able, send us a PM on Facebook or a DM on Twitter with your complete model and serial numbers as well as a copy of your comment here. We'd like to look into the situation further for you. You can use this page if you need assistance finding your complete model and serial numbers: spklr.io/6058cweO Hope to hear from you soon. -MS
Hi there. Thanks for reaching out about this. In order for us to best assist, can you please provide your model number? We hope to hear from you soon. -AT
I just replaced my XWFE GE Water filter and am seeing an error and no water is flowing. It is an authentic GE XWFE. What do I do? This is the 3rd or 4th time I have changed the filter. This is the 1st time I am getting the error and no water.
Bought a new filter from Lowes. GE filter XWFE, same one that came with the fridge. The new one will not work as after you push it in place you can not turn it to the right so it will work. Called GE, no help. Examined the new filter. The area around the nozzles on the new one has added plastic filler put in. The old one this is not there. When you put it in, you can not get it in far enough to be able to turn the filter so it can be used.
Oh no! We're sorry to hear that the new filter isn't working properly. Please allow us to troubleshoot this with you. Whenever possible, please send us a private message on any of our social media platforms including a brief description of the problem, your model/serial numbers and where you've purchased the filter from. We hope to hear from you soon. -AT
I have attempted to replace the filter with a genuine GE filter, and just get "Err" on the fridge display. It will also not accept the old filter, same result. Can anyone advise?
Hello, We are sorry that you are getting an error code on your display and would like to offer our assistance. If your refrigerator requires WATER FILTER - XWFE please review this link products.geappliances.com/appliance/gea-support-search-content?contentId=000060638&_ga=2.24629244.730066905.1646051088-563948630.1643376651 If you still need assistance or have any questions, please reach back out to us, and include the model and serial number for your refrigerator. Thank you. AS
@@Oddball8760 Hey Tia! I learned that these filters expire, and the fridge knows that. Previously I had purchased 2 filters at the same time in order to be ready for the next replacement, but it "expired" while sitting unopened on my shelf so the fridge wouldn't take it, and because the old one had also expired it would not take it back in. Basically just have to order them as they expire, and DO NOT remove the bad one until the new one shows up.
Hi again Tia, Per the article that we provided prior, you may see ERR on your display if there is no filter in place, you have a bad or damaged filter, the wrong filter is installed, or you're trying to use a non-GE filter. You may want to try replacing your filter to see if this helps. If you continue to have issues, you can try resetting the internal electronics by disconnecting power for about 30 seconds then restoring it. If this still doesn't help, service may be needed. Our team can be found here just in case: www.geappliances.com/ge/service-and-support/service.htm Best wishes. -MS
@@geappliances This is NOT a helpful response in the slightest. The link you've posted doesn't have any troubleshooting help, just the same instructions that are already included in the filter box.
I had the same problem with the XWFE filters I bought directly from GE. I purchased a 3-pack and one, as GE customer support admitted, seems to be faulty. That’s a $50 filter. Radio silence from customer service when I asked if would get a replacement.
We know an issue with your XWFE filter would be concerning, and we want to help. Please send us a private message over our GE Appliances social media, such as Facebook or Instagram, with a copy of this comment and your contact information. With that information, we can certainly look into your situation further.
Greetings Marie, Our apologies to hear about the ERR message you're getting from your refrigerator and know how annoying this is to deal with. We did see and respond to your other comment and hope you've seen it. We're here if you have any questions. Best. -MH
I bought 6! New filters, GE XWFE and that new ones won’t let water go through or something. I get ERR message when I put that new one in! I tried three of them and all the same! They have the same numbers everywhere in them just like that one that came with my fridge. (Freezer bottom and French door top with interior water dispenser). Do I need to turn around 3 times and click my heels? What in the actual?
Hi there, We hate to hear about all the filter issues you've been having, we're sure this would be frustrating to deal with. If you're seeing ERR on your display, it could be because of the following: there's no filter inserted, you have a bad/damaged filter, the wrong filter is being used, or you're trying to use a non-GE branded filter. Did you purchase these filters from our parts page or from an authorized dealer like Lowe's or Home Depot by chance? Hope to hear from you soon. -MS
Hi Shawntia, We're sorry to hear this. If you're still getting an ERR error after installing properly, we suggest exchanging for a new XWFE filter or use the bypass plug temporarily (with the RFID chip) for your model. This will re-activate the water valve for your unit. We apologize for any inconvenience. If it is a damaged filter, please know we strive to provide the best quality and will share this with our team directly. If you are unable to return/exchange or have any other questions or concerns, please feel free to send us a private message via Facebook, Instagram, or X with a copy of this post and include your unit's model and serial number. Take care, SH
Hello, We're sorry to hear there is black residue on the filters you purchased. We understand that would be concerning, and we'd love to look into this for you. Please send us a private message with a picture of the filters via Facebook, Instagram, or X. Hope to hear from you soon! -SH
Same issue, installed a GENUINE, brand new GE filter and got the ERROR message! THIS is ridiculous! This will be the last GE appliance we will ever buy because apparently everyone on here is having the same issue. My refrigerator is under warranty AND I bought an extended warranty. So, the old filter is back on and we are NOT happy. I paid a LOT of money for the genuine filters only to play this game. GE should be ashamed of themselves. I am part of your consumer panel so I will make SURE to mention this issue and make other potential GE buyers aware that you can spend thousands for a GE refrigerator only to have issues replacing a stupid filter!
Hello Casey. We truly hate to hear you got an error message when you installed your new filter - we know this must be frustrating, and it’s not the performance we would expect. We want to help. If it might be helpful, installation instructions for the XWFE filter are available at this link: spklr.io/6057YIkV . If you continue to have trouble after reviewing those instructions, please send us a private message over our social media (such as Facebook or Twitter) providing the model number of your refrigerator. We would be happy to look into this issue further. We hope to hear from you soon, so we can assist with resolving this filter issue. Going forward, we’ll do all we can to earn your trust in our brand again. -SG
@@geappliances I texted a message and images on 5/27 via Facebook. I received a message back stating thanks for contacting us and have heard nothing since. Now what?
Hello Casey. We're terribly sorry to hear that you haven't heard back from us via Facebook. Please don't hesitate to send us another message there, so we can further investigate on your behalf. Thanks. -AT
Hi Casey. We really hate to hear you’ve had trouble with getting a response when you reached out over Facebook. That certainly isn’t what we would expect - we always want to provide an excellent customer service experience, and address any concerns you may have. Unfortunately, when we check our system we aren’t seeing your Facebook message. If you can send another message through our social media (which does include Twitter and Instagram as well as Facebook, if those platforms would work for you), we would be more than happy to look into your concerns further. Alternately, our Consumer Relations team would also be glad to assist; if you’d like to reach out to them, you can do so at 1-800-386-1215. More contact information is also available at spklr.io/6051Y4ub , and you can send an email using that page, if you’d like. We hope this information helps you get in touch, so we can look into your filter concern and help reach a resolution. We’re also happy to assist with any other concerns you may have. -SG
Hi Wyde, we're sorry about this. Do you mind letting us know the model number of your refrigerator so we can see if there's additional tips we can provide? - GW
Hi Josh, we're sorry to hear that. Do you mind letting us know either here or on another social media platform your refrigerator's model number so we can look into this? - GW
Hi again Josh, Removing or replacing your filter differently than what's shown in your Use and Care manual or in your filter's video, may damage the filter or the filter housing. If you have other questions or concerns about your model in the future, know that you're always free to reach out and let us know. Best wishes. -MS
We definitely share your concern and would like to know a little more. Do you mind sending us a PM/DM on our Facebook or Instagram with the model and serial number on your unit? We'd like to see what we can do to help.
Our first change since buying our place and we’ve tested three filters and are getting the error each time. We didn’t have the error before - just a red light saying it was time to change. I didn’t know this was going to come up automatically every six months. I thought the filter was spent. So disappointing.
This isn't something that we'd expect to hear. Our water filters generally require replacement every 170-200 gallons. We would like to further investigate this for you. Please send us a private message on Facebook, Instagram or X that includes your model/serial number, filter name and where you purchased the filter.
Frustrating! I just tried installing a new xwfe filter I received from Amazon. The err message is not going away. The older filter works, although is older than 6 months, but the new one doesn’t. Help!!!
@@morenopaco Exactly! Before we moved, we had a similar ge fridge that’s as new in 2017 and used a different type of filter and never had any issues in 2+ years. The first time we have to change the filter on this new one and it’s awful. Wish they would just keep it simple.
Hi there, Thanks for reaching out. So sorry to hear about the filter issues you've had here. When purchasing parts or filters for an appliance, we only recommend doing so via our parts page, here: www.geappliances.com/ge/parts/?icid=GEARpartsflyout-allparts This is to ensure that the part you're purchasing will work for your specific model is a genuine GE part. We'd recommend taking a look at this article to learn more about the XWFE filter: products.geappliances.com/appliance/gea-support-search-content?contentId=000060638&_ga=2.50793388.468835322.1658145874-1391095742.1657639873 With that said, pricing can be dependent on several factors. The economic elements include distribution, warehousing, and marketing costs, which account for a portion of the selling price of the part. Other factors like usability (cosmetic vs. functional) and availability also contribute to pricing. If you have other questions or concerns, know that you're always free to reach out. Best wishes. -MS
Hi there, Thanks for reaching out. So sorry to hear that you're encountering the same filter issues, we're sure this would be frustrating. We do hope that you're able to see our response to Morenopaco soon. If you have questions or concerns, know that you're always free to reach out and let us know. Best wishes. -MS
I have just installed a new official filter bought in amazon because I conldn't find the official site for Canada and it doesn't work. I have pushed for three seconds to reset and still nothing. Can you please help me with any of this?
Hi Sergio, Thanks for reaching out. So sorry to hear about the issues you've had with your filter. We always recommend purchasing parts/accessories from our parts page to ensure that they are genuine. Sorry that you had issues finding the correct place to go to make this purchase. If you're in Canada, you can use this link to view all sorts of information for our team there: products.geappliances.com/appliance/gea-support-search-content?contentId=15895&_ga=2.237562631.624282387.1662405035-1815086009.1661263568 We do hope this helps. All the best. -MS
Hello- We are sorry to hear your icemaker isn't working for you. Please take a look at the following troubleshooting link: spklr.io/6051lp8B If you still have issues, please reach out to us via a private message with your refrigerator model number, and we can provide more detailed information. Thank you! JW
We know having an issue after installation of your filter would be concerning, and we’re glad to help. Can you please provide the model number of your refrigerator, here or with a private message over our social media (such as Facebook or Instagram)? With that information, we can certainly review further.
We hate to hear that. Please send us a private message on social media with your model/serial number and details about the error message you are receiving so we can look into this for you. All the best.- KW
Hi. My model GNE25JSKNFSS has the filter reset at the top of the side by side when you open the doors. I press the filter status and it goes from red to blank after 3 seconds. I was thinking it would show green. What should I expect?
Hey Brian! Thanks for reaching out, we'd be happy to clear things up. The Water Filter light being blank is normal. The filter cartridge should be replaced when the replacement indicator light turns red. If you've got other questions, feel free to ask! -MS
Hi there, Thanks for reaching out. Sorry to hear about the difficulties you've had here. After you change the filter, you must press and hold the RESET WATER FILTER pad until the red light goes off. The light will either disappear or turn green. If you do not hold the pad in, the red light will stay on. Also, if you hold the pad in for a long period of time the light may go off and then come back on. If this still doesn't help, feel free to send us a PM on Facebook or a DM on Twitter with your complete model and serial numbers as well as a copy of your comment here. If you need help locating your model and serial numbers, you can use this page: www.geappliances.com/ge/find-model-serial-number/ We do hope this helps! All the best. -MS
@@geappliances Under the red light it says "Hold 3 seconds to reset". I held 3 seconds and it did not go off. Just held longer as you suggested and . . . the light went off! Writing this in my manual for next time. Thanks so much for your help!
One of the best things to try is installing the new filter and then holding down on the dispenser for about 3 minutes, this can help any trapped air in the line and filter that cause the low pressure. If this doesn't work though please PM us and let us know.
@@geappliances Hi its been about 35 days since the replacement. I believe that the filter has no air in it. My current flow rate [measured with a stopwatch] is about 80 seconds per quart... its equivalent is about 5 min 30 sec per gallon.
Please reach out via private message on Facebook, Instagram or X with a description of the issue as well as your model/serial numbers, so we can further investigate.
Couldn''t figure this out until I watched this but if I had known that GE made their part NOT interchangeable easily I would have searched for another fridge to fit my built in space. Apparently you can take off the little tab that sticks on and use is on a less costly filter. I found another video that showed this. Got my filter through amazon and it works but next time I will try the cheaper version and move the plastic tab to it and see what happens. What a drag GE!
We recommend that refrigerators with water filtration systems only use genuine GE Appliances water filters. Genuine replacement filters are certified to NSF/ANSI Drinking Water Treatment standards which ensure structural and safety standards are met, and are designed to operate within the environment of the refrigerator. Counterfeit filters do not always meet the NSF/ANSI Drinking Water Treatment standards and can damage the refrigerator's filtration system.
GE... that should be up to us to decide what's best and or affordable and if not, there should have been a huge warning on display models about being forced to buy your expensive ass filters. I'm pissed. Wish I could afford a new fridge and I tell everyone I know to never buy another GE product.
I already changed my filter, take out a 2 gallons, and empty the ice container, I pressed and hold the reset button but the light of the "filter status" stay off, is it normal? It will change?
Hi, Saul. Thank you for reaching out to us. We are happy to help! Please let us know your model number so we can investigate this for you. If you need help locating the rating plate, our below link suggests where to look: spklr.io/6051cn9R We look forward to hearing back from you soon. Best, JP
Hi, Vivi. We hate to hear the water for your dispenser is not working. When reinstalling the filter as the video shows, be sure it is a genuine GEA filter. Many filters bought online claim to be genuine, but counterfeits will not work in the fridge. Next, check the water reservoir at the back at the fresh food section to make sure it has not frozen. If issues continue, service may be needed. - JB
Hello. We’re glad to hear you have one of our genuine filters on its way, and that may solve your concern. If you continue to have trouble and think service will be needed, you can reach that department at 1-800-432-2737 or online at spklr.io/6051lVy1 . You’re also always welcome to send us a private message over our GE Appliances social media (such as Twitter or Facebook); if you do so, please provide the model number of your refrigerator. We would be happy to discuss your concern further, or help with any other concerns you may have. All the best! -SG
We have the XWFE filter. Put it in, held the red light button for 3 seconds, and nothing happened but a blink or two. No reset, no ice, no water. Fridge model is GSS25LSLSS.
Hello there, we're sorry to hear that your water dispenser is not working as expected after replacing your filter. We recommend referring to the following article to learn more about potential causes, and solutions, for no water coming out of your dispenser: spklr.io/6053lDwX You can also refer to this article for more information about using the XWFE filter: spklr.io/6054lDwk Please reach out to us once more if we can provide further assistance. Take care. - PM
@geappliances we are having the error code issue. We have only had the fridge for 7 months and this is the first time we cha fed the filter after the original install. We followed the directions but cannot get rid of the error code. We even tried flipping our circuit breaker to reset the fridge. We were installing a brand new legit correct filter. We then tried to put the old one back in and still receive the error code. This is incredibly frustrating!!
Hi Amanda, Thanks for reaching out, we can certainly understand the frustration and we'd like to help as best we can. If you're seeing ERR on your display, this could mean that no filter's inserted, you have a bad/damaged filter, you're using the wrong filter, or a non-GE filter is being used. If you purchased your XWFE filter from our parts page and are still having issues, please PM us on Facebook or DM us on Instagram/X with your complete model and serial numbers, as well as a copy of your comment here for context, and we'd be happy to review further. If you need help locating your complete model and serial numbers, you can click here: spklr.io/6055ml0x Hope to hear from you soon. -MS
@@geappliances I messaged you on Facebook last night but haven’t heard back yet. I included the model & serial numbers and an explanation of the same issue. We correctly installed a legit filter we bought from Lowe’s, exactly the same as the one we were replacing. We tried to put the original back in and that won’t work either. We need water and ice!! 😭
Hi, Amanda, and thanks for getting back with us. We are happy to talk to you more about this through our Facebook thread with you. We understand how important it is for you to have ice and water, and we will reply to you on that platform as soon as we're able. Thanks in advance for your patience! JP
Thanks for reaching out about this. After replacing your filter, air may be trapped in the water system. Press the dispenser arm for at least 5 minutes. If this isn't helpful, reach out to us on Facebook or Instagram, as we're happy to further investigate.
@@geappliancesno that wasn't my the issue. my filter didn't have a chip on it. so i took the chip off my old filter and now it worked. but you guys are illegal for doing this and you will be sued
We recommend that refrigerators with water filtration systems only use genuine GE Appliances water filters. Genuine replacement filters are certified to NSF/ANSI Drinking Water Treatment standards which ensure structural and safety standards are met, and are designed to operate within the environment of the refrigerator. AHAM (Association of Home Appliance Manufacturers) through partnerships with NSF, IAPMO and WQA tested and found counterfeit filters do not always meet the NSF/ANSI Drinking Water Treatment standards and can damage the refrigerator's filtration system. Many counterfeit filters are sold online and have been known to burst and/or leak, potentially resulting in costly property damage. Many counterfeit filters claim to be "exactly" the same as a GE Appliances Genuine filter but often only filter chlorine, taste and odor and are not certified to reduce harmful contaminants such as lead, mercury, arsenic, VOCs and pharmaceuticals.
I just change the filter XWFE and i got the fillter status saying Error , i try to run the water but it can not pull out due to Error Filter status . Any help!
Hello, we are very sorry to hear that your experience installing the XWFE filter did not meet your expectations. The refrigerator's water valve might be deactivated, and we recommend installing the bypass plug that came included with your unit to reactivate the valve. You can learn more about this, and other possible causes and solutions for this concern, by referring to this article: spklr.io/6054lwmy If a bypass plug did not come included with your unit, please send us a private message on Facebook or Instagram with your full model number so we can assist with this situation. We hope this information was helpful, and please let us know if we can provide further assistance. Take care. - PM
We are happy to look into this for you. Could you please send us a PM/DM on Facebook or Instagram with your model and serial number on your unit? If you need help locating your model please see the link- spklr.io/6055ShGZ.
The results of AHAM's testing show that counterfeit filters often have the following traits: Use of misleading and fraudulent labels that violate trademarks. Make deceptive or faulty claims. Potentially add harmful contaminants to the water. Falsely claim to meet NSF/ANSI Drinking Water Treatment standards.
I've flushed the system, I did over 2 gallons. Thought it was fine. This was done last week. I just noticed my cup had black specks in it. We've used well over 3 gallons. There's still stuff in it. It isn't from the ice either, because I put just water in it.
Hi there - We're sorry to hear you may be having some trouble with your water filter. We'd like to gather some additional information from you about what you're experiencing. Please reach out to us on Facebook/Instagram/X via direct message. In your message, provide the model and serial numbers for the appliance with this water filter and your contact information. Hope to hear from you soon.
Hi Sandy, and thanks for commenting. We hate to hear your new filter isn’t working properly - that isn’t the performance we would expect, and we know this must be frustrating. We want to help. If you wish to, you’re more than welcome to send us a private message over our social media (such as Facebook or Twitter) confirming which filter you have and providing the model number of your refrigerator. With that information, we can certainly look into your concern further. We hope to hear from you soon, so we can assist. We’re also glad to help with any other concerns or questions you may have, and we’re wishing you all the best. -SG
I just installed a new filter (XWFW) bought from Home Depot where I purchased my fridge. The new filter had a leak alarm after 4 days. I removed and reinstalled the filter. Received the same leak error. I removed it and reinstalled it and received an error message. I contacted Home Depot and they replaced the filter. I am still getting an "Error" when pressing the filter button. What is the next step?
Hi Patrick, Thanks for reaching out about your filter, sorry to hear about this error appearing, we're sure that'd be frustrating. If you're seeing ERR on your display, this could mean that no filter is inserted, you have a bad or damaged filter, the wrong filter is being used, or you're using a non-GE filter. If Home Depot replaced the filter for you before, you may want to try reaching out to them again to let them know that you're having issues with your replacement. If they're unable to assist, feel free to send us a private message or DM on our Facebook or Twitter account. If you do, please also supply a copy of your comment here so we have the whole conversation in one area. Hope this is helpful and that this is taken care of for you soon. All the best. -MS
I went back to Lowe’s and returned the defective filter and purchased another one and it worked. The salesman said it’s been common for them not to work since GE put the sensors on them.
Thank you for reaching out. If you have purchased a filter from our parts page, we don't foresee you having issues with it. The filter should be replaced about every 6 months, but this can vary depending on the quality of your water. If you see the water from your dispenser coming out slowly, that's a good sign that you should replace your filter.
Hello-Thank you for reaching out to us. We are sorry to hear you are experiencing problems and would like to learn more about this. Could you please send us a private message on any of our social media pages with your full model and serial number? We are happy to look into this further for you. Sincerely-DM
Went to replace my GE fridge water filter with a genuine GE XWFE water filter and now I get an error message and no water comes out. If I put the old filter back in, it works.
We’re sorry to hear your replacement filter isn’t working as intended. Please contact the retailer where you purchased it from to discuss return or replacement options. Thank you for reaching out. -GD
6 separate filters were tried now and still have the same Err message. They are XWFE filters for the GFE26JYMNFFS. Both bought from GE. Please send me a generic GE message on how this will be fixed please!
Hi there, we're so sorry about the error codes you've been seeing and we're happy to help. We first recommend ensuring your filter is installed correctly and that it's a genuine GEA part. If the issues persist, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: www.geappliances.com/ge/service-and-support/service.htm All the best. - GW
I have the same issue most do, this is a 7 month old fridge that the filter light will not turn off. I have purchased 2 filters already this is an issue
Hello Mary, and thanks for commenting. We hate to hear you’re having an issue with your filter light not turning off after replacing the filter - we know this must be frustrating, and we want to assist however we can. If it might be helpful, we do have information and installation instructions for the XWFE filter at this link: spklr.io/6055YLc3 . We also have an article that may be useful, about what to try if the water filter indicator light won’t go off: spklr.io/6056YLcO . If you’re not able to resolve this concern with that information, you’re more than welcome to send us a private message over our social media (such as Facebook or Twitter) with your refrigerator’s model number and any additional details about the issue you’re having. We would be happy to look into this further for you. We hope this helps, and we’re also glad to assist with any other concerns or questions you may have. All the best. -SG
GE looks like people are not happy with the replacement water filters not working. We have the same problem as others commenting. The replacement does not work but the original filter still does. You answer people but yet I do not see a solution. Plus the filters are EXPENSIVE!
Hello Linda. We're sorry to hear that you're having issues with your replacement water filter and are happy to assist. It's recommended that you order your filters directly from our website to ensure that they are genuine. If you have ordered directly from us and are still having troubles, please send us a private message on any of our social media platforms, including a description of the issue as well as your model/serial numbers, so we can further assist. Thanks. -AT
Hi! Thanks for reaching out. We're sorry to hear about the issues you've had here with your filter. We can certainly understand the frustration. If you're seeing ERR on the display, this could mean any of the following: No filter is inserted, you have a bad or damaged filter, the wrong filter is being used, or you're using a non-GE filter. If you're still having issues, please send us a private message or DM on Facebook or Twitter with your complete model and serial numbers; please also let us know where you purchased your filter from. If you need help locating your model and serial numbers, you can click here: www.geappliances.com/ge/find-model-serial-number/ Hope to hear from you soon. -MS
Hi! Thanks for asking. The XWFE replaces the XWF filter and is embedded with Leak-Detecting Sensing Technology. This enables refrigerators to shut down the water valve when a leak is detected at the filter. The size, shape, assembly, and installation of the filter remains unchanged from the previous XWF filter. If you're needing a replacement filter, we recommend searching for your complete model number on our parts website and taking a look at the various sections of your unit. This is to ensure that you're getting the correct filter and that the part is genuine. You can view our parts page here: www.geappliances.com/ge/parts/?icid=GEARpartsflyout-allparts Hope this is helpful! Best wishes. -MS
Hi again, Thanks for keeping us updated. To review this further, please send us a private message on Facebook or a DM on Twitter with your complete model and serial numbers. Also, if you can provide screenshots or copies of the conversation here, that will help keep the entire conversation in one place for us. If you need help locating your model and serial numbers, you can click here: www.geappliances.com/ge/find-model-serial-number/ Hope to hear from you soon. -MS
Hi there. We appreciate you reaching out with this question. The water filter in your refrigerator should be replaced every six (6) months or after every 200 gallons of dispensed water. The filter should be replaced more frequently if the flow of water to the icemaker or dispenser decreases. If you have any additional questions, we're here. -AT
Hi there, Thanks for taking the time to reach out. Sorry to hear about the filter issues you're having, we're sure this would be frustrating. If you're seeing ERR on your display, this could mean that there's no filter inserted, you've got a bad/damaged filter, the wrong filter is being used, or that you're using a non-GE filter. If you have other questions or concerns, feel free to send us a PM on Facebook or a DM on Twitter with your complete model and serial numbers. If you need help locating those, you can use this page: spklr.io/6057cO9N We do hope this is helpful. Best wishes. -MS
Bought 2 XWFE filters to save time of not having to go to Lowe’s every 6 months. Just installed the spare brand new filter & it didn’t freaking work. What a waste of $50!!! I wish they would say they have a shelf life of 6 months. Crazy enough is GE sends offers to order more than 1 filter at a time. Give my $50 back thieves!!!
Refrigerator filters do not have a "use by" or expiration date. Unopened and unused filter do not have a limited shelf life as long as they are stored in a dry place. Whenever you can, reach out to us via private message on Facebook, Instagram or X, so we can further look into this matter. When you do, provide your model/serial numbers. Rating plate location can be found here: spklr.io/6053aIlZ.
We understand your concern and will share this with our teams. We do not have a recycling program at this time; it is generally not cost-effective to refurbish or reuse filters. However, we do recycle 14 million pounds of cardboard, wood, and plastic every year. Note: There is the option to install your by-pass plug and then purchase an in-line filter that can last 5 years. Copy and paste this link in your browser. spklr.io/6055SwGP
We're sorry to hear you're having trouble with your new filter. Did you purchase the filter directly from our GE Appliances Parts and Accessories Store website?
Just installed a new replacement filter (7/3/23) purchased through Amazon. The old filter was 8 months old. I twisted the new filter in thinking it was in and tried the water; it showed "ERROR." I then took the filter and gently turned the filter a little more to the right....bingo, the filter moved in and the ERROR message disappeared. (whew!).
Unreal, 6 month old refrigerator and on it's first filter change the refrigerator will not recognize the brand new GE Filter. Despite many attempts of reinstalling and attempting to reset the filter status still coming up with the ERR message. Even attempted to reinstall the original filter to no avail. Judging by all the comments I would assume that GE would have addressed this issue. Now I am without water or ice for however long it takes for an authorized repairman to come and attempt to fix the issue. Why would a manufacturer engineer such a ridiculous feature just to complicate matters? BTW I was a Senior Field Engineer for a major computer manufacturer and if I couldn't address the problem without a fix, How do you expect the average Layperson to fix it? Extremely frustrated. I have been a loyal customer to GE for many years. The outcome of this being addressed in a timely fashion will determine my loyalty. Just saying
Damn, this isn’t good news reading these issues. I too have a 6 month old fridge. Just tried changing the filter from a (3pk) Not only do I get a ERR msg, it doesn’t fully lineup either the mark like the original filter. 🤬🤬🤬
Hello- We are sorry to hear you are having this issue. We can understand your concern and are happy to help! Please reach out to us via another platform, like Facebook via a private message with your name, address, email and phone number and complete model and serial number. Also confirm if you purchased the 3 pack of filters from us. Thank you! JW
Hi Marie, We're awfully sorry to hear about the issues you've had with your refrigerator filter and understand what a pain that is. If you are still having issues, please let us know and we'll be happy to look into this for you. Take care. -MH
Hello there. Thanks for reaching out. An error message can occur if the filter is bad, damaged, the wrong filter for your refrigerator or not a GEA filter. We hope that this information is helpful. -AT
I had an issue replacing the filter and kept getting the "Leak" error. Fridge was new and under warranty so they sent someone out to come take a look. The repair service worker was able to get the filter to start dispensing water by completely wiping off the water on the filter and the filter fridge connector. If it detects any kind of water, it produces this error. Kind of silly knowing that part of replacing the filter makes water come out. My arrow also didn't line up all the way and was slightly off, but still worked. 🤷♀ Good luck everyone!
Thanks so much for sharing! We're sorry about the trouble you had, but glad this was resolved. The filter will turn off your dispenser if it detects a leak, so making sure the filter is dry when installed is important. Let us know if you have any questions in the future. - JB
We're disappointed to hear you're having trouble with your water filter. Please provide a detailed description of the issue you're experiencing, so we can better understand your situation.
If you are seeing the ERR displayed on your control panel, the issue could be the water valve is deactivated and there will be no water or ice dispensed, the filter status indicator light will flash red. To resolve this issue, please replace the filter or if you have a by-pass plug try inserting that to see if the error goes away. If you need a by-pass plug, please reach out to us via a private message on Facebook or X and include your model and serial number, address, email and phone number.
Unfortunately, I also struggled with the filter problem for days before I found the solution! GE solved it with a chip, so that only its own filters can be used, it cannot be replaced with a filter from another party, only the one in which the chip was installed! (rough) So the XWFE types have a chip, while the XWF type does not! The only solution is to buy a GE chipped filter, which unfortunately costs approx. $50! The aftermarket, but replaceable XWF type is not good, because it does not have a chip!
Hi John, Sorry to hear about the issues you've had with replacing your filter. If you've not done so already, take a look at this article to see if it helps: products.geappliances.com/appliance/gea-support-search-content?contentId=21284&_ga=2.143403061.1045186091.1659353105-1657613511.1658931497 You may also want to check to make sure that the filter or the filter housing isn't damaged as this would make it difficult to install the filter properly. Of course, we always recommend purchasing parts from our Parts website: www.geappliances.com/ge/parts/?icid=GEARpartsflyout-allparts - This is to ensure that the part is genuine and will work with your specific variation of appliance. We do hope this is helpful. If you have other questions or concerns, feel free to reach out any time. All the best. -MS
We would like to know a little more. Do you mind sending us a PM/DM on Facebook or Instagram with the model and serial number of your appliance? If you need help locating the model please see the link here- spklr.io/6051sX0D.
We are sorry to hear you are having an issue. Copy and paste the following links in your browser to view some troubleshooting tips. spklr.io/6051tCDc spklr.io/6052tCDY
Great instruction but it doesn't work ... Working before trying to change the filter ... First filter change and ended in an Err code with no water coming out and no ice. I will need to call a repair service ... To get ice ...
We are glad you like the video but sorry to hear your filter isn't working. If you have a by-pass plug, we recommend installing it to see if the water comes out when it is installed. If it does, this may indicate the filter you have may be defective. spklr.io/6050QJOm
@@geappliances thank you for your response. I put the old filter back and the water filled up again. I have no idea what or where there's a by-pass plug, please advise. 👋
Hello-thank you for your question. There's no need to open and clean the filter, if the water from your dispenser has slowed, a filter replacement will probably be needed. If you have any other questions let us know. Take care-DM
6months in and changing the filter. Bought 2 XWFE filters from Lowe's and neither worked. Pressed restart, unplugged the fridge even. Held the dispenser down for over 5 minutes. NOTHING! Considering returning the whole fridge back to Costco so i don't have to deal with this again in 6 months
Congratulations on the new refrigerator! We're sorry to hear you're having some difficulty changing the filter, but we're always happy to help. We have a very helpful article here: spklr.io/6051WqkD.. When installing, it's very important that the arrow on the filter aligns with the arrow on the fridge. Let us know if you have any trouble in the future. - JB
JB, I'm very confident I have installed the filter correctly. I realized last night that NO water is even flowing into the new filter. How likely is it the water is frozen in the door, or the scanner that reads the filter is not working?
If you are experiencing this issue with both filters, it's possible you may have a bad or damaged filter. In this case, we suggest exchanging for a new XWFE filter or using the bypass plug temporarily (with the RFID chip) for your model. This will re-activate the water valve for your unit. We apologize for this inconvenience. If you cannot exchange it or do not have the bypass plug, please send us a private message via Instagram or Facebook with your contact information and your unit's model and serial number. We'd be more than glad to assist further! If you need help locating your model or serial number, you may check this link out: spklr.io/6058Wqer. Take care.
I tried 4, fresh out of the box filters last night. Two trips to Lowe's last night... currently waiting for a GE technician to take a look. If they are not able to suggest a solution, I'll send you the info.
Hi - Congratulations on your new refrigerator! We're very sorry to hear of the difficulty you are experiencing with the water filter. If you can please send us a private message with your model and serial number and contact information, we're happy to help.
Never again will I purchase another GE product. I had a GE washer and dryer in my cart and went to add replacement water filters to my cart. This water filter with the RFID chip was a total DB move! So now we can only buy GE XWFE filters at more twice the price of the the XWF and generics?! Same dang filter, and you just added the chip. Needless to say, I removed the GE washer and dryer from my cart and replaced them with LG brand.
We understand your concern with resetting after installing a new filter, and we want to help. Can you please provide the model number of your refrigerator, here or with a private message over our social media (such as Facebook or Instagram)? With that information, we can certainly review further.
We'd be happy to look into this for you. Please provide your refrigerators model number, as well as where you purchased the water filter, so we can better understand your situation. Instructions for locating the model number for your refrigerator can be found here: spklr.io/6057S0ZP
I purchased yesterday from Lowe’s in Loganville GA. The model is gne25jsknfss. I really need help. I just moved into a rental and I cleaned the whole inside and wanted to replace to the filter for a fresh start not using the same filter as the last family. The rental company isn’t going to help properly. Please help.
The refrigerator model you provided requires a MWF or XWF (on select models manufactured after June 2018) model water filter. Is this the water filter you purchased? If you purchased the incorrect water filter, it will not work properly.
Hi, Mykell! If your dispenser is not working after installing a new filter, try reinstalling the filter to make sure it is properly seated, and disconnect the fridge from power for a few minutes to reset the unit. Also, make sure the filter is GEA genuine and purchased at a reputable dealer. Many filters bought online can be counterfeit and will not work in our refrigerators. Please let us know if you continue to have issues. - JB
So stupid there’s a chip in the label and you can’t use a generic filter bc they don’t have the chips. However, I purchased very expensive OEM filters and they don’t trip the trip system to work. Nice, charge me a lot, then don’t work. Thanks GE.
Hello Kris, we're sorry to hear that your XWFE filter has not met your expectations. We always recommend filters manufactured by GEA and sold by our official retail partners because out filters help prevent water leaks. The RFID (radio frequency identification) component is part of the overall system that communicates with the refrigerator and shuts off the water supply in the event a leak is detected. Counterfeit filters without this technology will not perform the same way in the event of a water leak. If your "Replace filter" indicator light is not clearing away after installing your unit, we recommend referring to page 2 of the installation instructions here: spklr.io/6052lB46 Please know we are always available on Facebook and Twitter if you need further assistance. All the best. - PM
We'd like to further investigate this for you. Please send us a private message on Instagram or Facebook, with a detailed description of your experience, as well as your contact information, and model and serial numbers. Instructions for locating these numbers can be found here: spklr.io/6053SVpN
My refrigerator is 6 months old, and I just ordered the filter from GE’s website. I paid for overnight delivery and it took 3 days to get it. I finally get it and now I am getting an ERR message. Guess I have to call GE smh so tedious.
We need to learn how to hack these filters to not use the GE ones. I see a video on the TH-cam sidebar about how to hack these. I will check and see if that works because I'm not paying $60 for one filter.
I genuinely cannot wait to carve the RFID tag from my $50 replacement filter and smack it right onto every $7 generic filter for the rest of my ownership of this fridge. I would have never bought this refrigerator if I knew that you RFID-locked your filters, what a shitty feature.
Hi Isaac, Sorry to hear that you're not totally pleased with your fridge's filter. We don't recommend altering your filter or using a non-GE filter in your fridge as we've not tested or approved the unit with that in mind. If you'd like to learn more about the XWFE filter and the RFID tech in it, you can click here: spklr.io/6059cY8B If you've got other questions, you're free to ask. -MS
You don’t have to carve it out from the XWFE models, you can simply heat up the label with a heat gun or hairdryer and pull the label off. The RFID is embedded in the label itself. Be careful not to tear the RFID tag part up, or it won’t work anymore
Clearest instruction video I’ve seen from a manufacturer in a while. Thanks.
You guys literally took the XWF filter and added RFID and gave it a new PN just to sell the XWFE at a higher cost. Abhorrent business practice…
Yep. I wont ever buy a GE product because of this. Get bent.
Hi there,
So sorry to hear about the frustration here. If you're currently experiencing issues with your appliances, please send us a private message or DM on Facebook or Twitter with the following:
Complete model and serial numbers:
Details about situation:
We'd be happy to assist as best we can.
If you need help locating your model and serial numbers, you can use this page: www.geappliances.com/ge/find-model-serial-number/
Hope to hear from you soon. -MS
It's pure robbery I wish I would've known before I bought the refrigerator
That’s a really crappy and disrespectful response, GE.
There are XWFE hack videos here that show you how to get around that! They should be ashamed for trying to force us into a monopoly.
It is obvious from the numerous posts regarding this matter that GE has a serious problem with their XWFE water filter. If GE is selling filters to Lowes, etc. to be resold then GE should stand by their product. My feeling is some accountant figured out a way to make a ton of money by selling through vendors and then not supporting their own product! I hope the CEO got a big enough year end bonus off this scam to retire early.
Obviously, with so many people having problems with the XWFE filter, GE is at fault here. My fridge is 6 months old, and this was my first filter replacement. I purchased the replacement filter first from Amazon which stated that it was a GE Certified Filter, and got the error message when installing. I returned the filter to Amazon and ordered the filter from GE directly, waited weeks for the part, installed it and got the error message, so I am sticking my old filter back in and will return my fridge which is still under warranty
John in St' Louis exactly the same
@@johnlanterman8633 Me, too. I had GE send me the bypass plug - still no water and red filter light.
@@awjudge Me, too. I guess we have to call their service and let them earn this money.
My problem here is, the ice maker isn’t working at all, I replaced the filter, bought it on Amazon, and the water is coming perfectly, but no ice at all. The worst thing is, that isn’t my own house, and my landlord never call the people to fix it. 🥹
Me too! WTH? I can’t return it because it’s a year old and yes I waited that long to replace filter.
Make sure you call GE and get a free Filter Bypass Plug. If your water is fine, just use the plug. If you want filtered water have the Bypass Plug on hand for when the filters give you an error message. I've ordered a plug after our filter exploded, water leaked through the fridge and damaged our hardwood floor. Hopefully the Bypass Plug will be tougher than their filters.
I got the bypass plug directly from GE. The filter panel shows "bP" but the water still doesn't work. There is no "reset" button anywhere. I wish I'd bought a samsung.
Curious, we purchased a GE Profile and it came with the plug. We've had the unit for 13 years now, and the front panel water filter light just lit recently. I purchased a filter, but can't seem to loosen the bypass plug! The bypass plug has been working just fine for 13 years, now I am thinking it's better to return the filter.
If the water is fine, isn't it easier to just use your faucet? lol
Yep, another complaint about this crazy filter system. New fridge, GE sent me a bypass plug, I had to pay shipping. Now I'm getting Err and, of course, no ice or water. Customer service is a waste of time. Good job GE, I'd be proud of your service and product.
Hello - We’ve responded to you via your Facebook PM. Please see this message as we’d love to help. -GD
@@geappliancesi am having this problem right now is there something I can do
I can't get it inserted.
I just bought a new GE side by side about 6 months ago.first time trying to change the filter and I can't get it to insert. Any suggestions?
I'm getting the same Err on a new GE XWFE filter I bought.
Whoever thought adding RFID to water filters was a good idea needs to be locked up.
Immediately
Thanks for this! I have a GNE25 fridge and cannot get the arrows to line up when installing the XWFE filter (it's about 1/3 inch off). Water flowed from the dispenser for a while and then stopped. Do you -- or someone else -- have any insight into what might be happening?
In 2022, there was a minor change in the design of the XWFE. The design at the top of this filter now has slots where the previous XWFE did not. It does not change how it fits into the filter head (port), though it may take a little more force to put it in and the arrows may not line up completely.
@@geappliances Thanks for the quick reply! I'll assume that the arrows won't line up and thus won't try to force it.
Just tried to replace our water filter, which has been done religiously every 6 months, and now have the Error for the filter replacement. We have an XWFE filter, purchased at Lowes as we always have. This is where we purchased the refrigerator. How many filters do I have to purchase and return before I get one that does not give an error? It is not like we are purchasing an after market part. It is a Genuine GE XWFE filter.
Hello,
Thank you for choosing GE Appliances. We are sorry you are experiencing issues with your new XWFE filter. We understand how frustrating this can be and would like to offer our assistance. To resolve the issue, please refer to the troubleshooting article at this link: spklr.io/6056YS7a. If the filter is installed correctly, we suggest using a bypass plug to ensure a smooth water flow through the dispenser. If the issue persists, there is a problem with the new filter. As per Lowe's return policy, we advise either going to Lowes for a replacement or sending us a private message via social media for further assistance. Take care. -SH
I moved to a new apartment, recently. It's brand new, with state of the art appliances. Now that I'm older, it seems technology has simply passed me by, as this is the third kitchen appliance I've had to look up the how-to's to figure out. I'm very appreciative for your videos and I thank you for posting such simple, clear instructions...
Hello-Thank you for reaching out to us. We are happy to hear that our videos have helped you out! We are here if you need anything else in the future. We are happy to help! Sincerely-DM
@@geappliancesyou're just glad you found somebody old and technologically illiterate enough to not know how you're screwing them lmao
I will never buy another GE appliance again.
Hi Scott,
Thanks for reaching out. We're sorry to hear of your frustration. If you're currently having issues with your appliances, feel free to send us a private message on Facebook or Twitter with your complete model and serial numbers as well as some more details about the situation. We'd be happy to troubleshoot for you.
If you need help locating your model and serial numbers, you can use this page: www.geappliances.com/ge/find-model-serial-number/
Hope to hear from you soon. -MS
@@geappliances I will never buy another GE appliance again either. By the way PUT your trouble shooting in a PUBLIC forum, don't hide it in PM's. Screw you GE.
I changed my mind ,their customer service is the best!
@@geappliances first filter change on my GE side by side and it doesn't work any longer. Help ....
@alishajane777 yeah I'm having issues too. It keeps saying error even though I have the ge brand filter... I'm so over it
for side by side model cartridge installation, make sure you rotate the cartridge holder away from the frig, then line up the 2 holes, turn filter right quarter turn it will slip into place and is now ready to be gently pushed into support brackets..
GE what is the work around to not have to buy the super expensive filters?
Hey there, we're sorry to hear that our water filters have not met your expectations. This feedback is very valuable, and we will share your thoughts with our product and design teams for future consideration.
Our genuine filters are tested for safety and reliability, and we do not recommend using non-GE filters as this could cause damage to the appliance.
Also, pricing can be dependent on several factors like distribution, warehousing, and marketing costs, which account for a portion of the selling price of the part. Other factors like usability (cosmetic vs. functional) and availability also contribute to pricing.
Please let us know if we can help with other questions or concerns.
Take care. - PM
I am installing a new filter and I have everything lined up and inserted properly and when I try to use the water dispenser it says error. I’ve tried reinstalling it several times and tried resetting the filter status to no avail. It really shouldn’t be this complicated. And yes I’ve replaced filters a million times so I know what I’m doing and yes I purchased it from a reputable source so it’s not some knock-off.
Hi Michelle,
Thanks for reaching out. So sorry to hear about the filter issues you've had here, we're sure that'd be frustrating. We only recommend purchasing parts or accessories from our parts website, here: www.geappliances.com/ge/parts/?icid=GEARpartsflyout-allparts - This is to ensure that the part is genuine.
If you're still having issues, please send us a private message or DM on Facebook or Twitter with your complete model and serial numbers. We'd be happy to review further. If you need help finding those number, you can use this page: www.geappliances.com/ge/find-model-serial-number/
Hope to hear from you soon. -MS
@@geappliances so Lowes doesn’t sell “genuine” parts? Even the ones that have your logo on them? And therefore I need to purchase online from you?
Hi again Michelle,
Searching for your complete model number on our parts page just helps to ensure that you're looking at parts that will work for your specific variation of appliance, and to ensure that those parts you're viewing are genuine.
The need for genuine parts is more related to us cautioning you from purchasing from another website, as opposed to an authorized dealer or our parts page. We have no way to confirm that a part you're viewing on the internet, outside of our parts page, will work for your specific variation of model.
Again, if you're still having filter issues, feel free to reach out to us privately on Facebook or Twitter with your complete model and serial numbers. We'd be happy to review the situation further.
Hope to hear from you soon. -MS
Have you figure out this issue? I’m having the same problem
@@dannypetrisor2999 it was a defective filter. I returned it and bought another one and it worked. Someone who worked at Lowe’s said it is fairly common they’re defective. 🤷🏻♀️
$100 a year for filters?! Just admit you did this to sell over priced water filters because the "non-GE" filter were eating up profits. I will never buy another GE appliance again if I have to purchase only GE filters, and I will make sure no one I know ever buys GE again.
Hi Dan,
Thanks for reaching out. We're sorry to hear of your frustration and that this has turned you off of our products. We did want to say that pricing can be dependent on several factors. The economic elements include distribution, warehousing, and marketing costs, which account for a portion of the selling price of the part. Other factors like usability (cosmetic vs. functional) and availability also contribute to pricing.
We do hope we can work hard in the future to earn your trust back.
If you've got questions/concerns, you're always free to reach out.
Best wishes. -MS
Is the. Xwf same as xwfe
@@visa1960 It is the same filter but you must use the xwfe one if that's what your fridge needs. GE just slaps a RFID on the xwfe filter so your fridge will refuse to use a generic xwf filter. GE won't admit it (see the reply above) but they are doing this to force you to buy two of their ridiculously overpriced filters every year for $100.
@@geappliances I see you give the same response to everyone that talks about the price. Just admit it, this is a way for GE to squeeze money out of their customers. If generic filters can be sold for $10 each, so can the GE filters.
My refrigerator takes a xwf and I got sent a xwfe and now I cantata any ice
My refrigerator is only a couple of years old. I have replaced the filter once myself without issues. I just bought a brand new GE filter and keep getting the error message. Between this and the freezer handle falling off, it makes it hard to think about ever getting another GE.
Hi Lynda, and thank you for reaching out. We really hate to hear you’re getting an error message when you try your new filter, and that you’ve had issues with the freezer handle falling off. This certainly isn’t the performance we would expect, and we want to help.
Please provide the model number of your refrigerator, here or with a private message over our social media. With this information, we can certainly review your concerns further.
Going forward, we’ll do all we can to earn your trust in our brand. We hope to hear from you again soon, and we’re wishing you well in the meantime. -SG
@@geappliances The model number is GFE26JYMNFF.
Thank you for providing that, Lynda. Again, we do truly regret the trouble you've had and we want to help.
We hope you've received our recent response to the direct/private Twitter message you sent, addressing your concerns further. All the best. -SG
We purchased a GE filter from Lowe's where we purchased the fridge We have followed all instructions. Our filter will not reset. Still shows ERR! This is extremely frustrating for such an expensive purchase.
Hi Nicole. Thanks for reaching out. We're sorry to hear that your filter isn't working properly. Please allow us to assist. At your earliest convenience, please reach out to us via private message on any of our social media platforms, explaining your situation and the model number of your fridge. We hope to hear from you soon. -AT
@@geappliances Im old school and dont have social media. I need to talk to GE customer service and get the thing fixed by GE. this is evidently a mfg problem . Have always counted on GE appliances but now im beginning to wonder..... this is expensive refrigerator not to work cause of water filter..... not good folks..... cant seem to get in touch with anyone to see what we can work out on this.... need my water filtered and ice thats what i bought this thing for .... Kenney Snip[es Pontotoc, Ms.
This unit is 6 months old and a new water filter has me held hostage!!!!!!! ERR, I am so disappointed. Such an easy task has me frustrated. Even the old filter won't work now.
Ordering a bypass plan but never another GE Appliance 😢
I have the same exact problem. I have bought 4 (expensive) filters from two different places, they don't want to take them back if the packaging is open. When I put the new filters on the water stops working, then when I put the old filter back on the water works fine. Why are there so many people having the same problem? I stopped using the water from the fridge because I was getting sick. I now buy bottles water and can't use the ice maker either. I am hearing that the market may have been flooded with fake filters. What is GE doing about it? Do we need to organize a lawsuit? Sign me up!
I have a side by side GE Fridge- Everything works great! Thanks!
Had brand new OEM filter - replaced as instructed and very little water coming out - hoping air will purge out?
Hi there. We appreciate you reaching out and apologize for the delay in our response. Are you still having problems with your new filter? If so, please send us your model number, so we can further investigate on your behalf. -AT
Our GE refrigerator was part of our builder package in our new home. We have the same issue with the ERR message when trying to replace the filter. Only works with the old one, we bought ours from Amazon, supposed to be genuine. Only a year old, so annoyed.
Hello-We are sorry to hear that you are having trouble with the filters for your refrigerator. We would like to help further if you could please private message us on social media with your model and serial number we can look into it further. Thanks- Sincerely-DM
Did they ever resolve the issue? I'm having the same problem with mine
Went to put in brand new XWFE GE certified filter. Received ERR error message. Reinserted the old filter and continue receiving ERR message.
We're sorry to hear you're having some trouble with your water filter. We encourage you to reach out to our service team, by calling 833-426-3393 (Monday - Friday: 8 a.m. - 8 p.m. ET; Saturday - Sunday: Closed) to schedule a service appointment. You can also schedule online here: spklr.io/6057vLLP. We're confident one of our skilled technicians will be able to assist you further.
I purchased a 3-pack filter from GE's website and the first one worked fine a few months back. Yesterday I tried to replace my filter with a second one from my 3-pack and the water doesn’t come out and there is an ERR message. When I put back the previous filter it works normally. I tried the third from the pack and the same thing happens as with the second one. Are these defective? We followed the same process as the first time we changed. This is frustrating to be without filtered water after paying for the expensive GE filters directly from your website.
We hate to hear of the issues that you're having with the filter. Please send us a private message with your model/serial number on social media so that we can look into this for you. All the best.- KW
@@geappliances I've reached out on Facebook via DM.
Thanks for letting us know.
I bought SIX of the GE XWFE filters. GE! Expensive and I get the error message with all six of the new filters with the same numbers in them as the one it came with. Help! 😢
@@geappliances please help! I bought six brand new GE brand XWFE filters. My refrigerator is 2 years old. I get an error message with all six of the new filters! Help me for the love of God! 😢
Dec 25, 2022 waited 6 months for my prepaid in full GE GSS25 refrigerator. Went to change filteras light came on. Used a $60 GE XWFE filter . removed and installed as instructed in GE guide. Now I get "ERR" and no water to icemaker and water on door. CHnage back to old filter, wont work either. Help!!
Hi John,
Thanks for reaching out. So sorry to hear about the filter issues you're having, we're sure this would be frustrating to deal with. If you're able, send us a PM on Facebook or a DM on Twitter with your complete model and serial numbers as well as a copy of your comment here. We'd like to look into the situation further for you.
You can use this page if you need assistance finding your complete model and serial numbers: spklr.io/6058cweO
Hope to hear from you soon. -MS
Hi @GE, I have a GE side-by-side refrigerator, the water filter is: XWFE, so is there any other compatible filter to get?
Hi there. Thanks for reaching out about this. In order for us to best assist, can you please provide your model number? We hope to hear from you soon. -AT
I just replaced my XWFE GE Water filter and am seeing an error and no water is flowing.
It is an authentic GE XWFE.
What do I do?
This is the 3rd or 4th time I have changed the filter.
This is the 1st time I am getting the error and no water.
Bought a new filter from Lowes. GE filter XWFE, same one that came with the fridge. The new one will not work as after you push it in place you can not turn it to the right so it will work. Called GE, no help. Examined the new filter. The area around the nozzles on the new one has added plastic filler put in. The old one this is not there. When you put it in, you can not get it in far enough to be able to turn the filter so it can be used.
Same issue here - was GE able to help you? We have tried so many times and it just wont fit.
Same here. Did you find a solution?
My dispenser will not work with new filter, but it does work when I put old filter back on.
Oh no! We're sorry to hear that the new filter isn't working properly. Please allow us to troubleshoot this with you. Whenever possible, please send us a private message on any of our social media platforms including a brief description of the problem, your model/serial numbers and where you've purchased the filter from. We hope to hear from you soon. -AT
I have attempted to replace the filter with a genuine GE filter, and just get "Err" on the fridge display. It will also not accept the old filter, same result. Can anyone advise?
Hello,
We are sorry that you are getting an error code on your display and would like to offer our assistance. If your refrigerator requires WATER FILTER - XWFE please review this link products.geappliances.com/appliance/gea-support-search-content?contentId=000060638&_ga=2.24629244.730066905.1646051088-563948630.1643376651
If you still need assistance or have any questions, please reach back out to us, and include the model and serial number for your refrigerator. Thank you. AS
I had the same happen… what solution did you find?
@@Oddball8760 Hey Tia! I learned that these filters expire, and the fridge knows that. Previously I had purchased 2 filters at the same time in order to be ready for the next replacement, but it "expired" while sitting unopened on my shelf so the fridge wouldn't take it, and because the old one had also expired it would not take it back in. Basically just have to order them as they expire, and DO NOT remove the bad one until the new one shows up.
Hi again Tia,
Per the article that we provided prior, you may see ERR on your display if there is no filter in place, you have a bad or damaged filter, the wrong filter is installed, or you're trying to use a non-GE filter.
You may want to try replacing your filter to see if this helps. If you continue to have issues, you can try resetting the internal electronics by disconnecting power for about 30 seconds then restoring it. If this still doesn't help, service may be needed. Our team can be found here just in case: www.geappliances.com/ge/service-and-support/service.htm
Best wishes. -MS
@@geappliances This is NOT a helpful response in the slightest. The link you've posted doesn't have any troubleshooting help, just the same instructions that are already included in the filter box.
Super clear and straight forward explanation. Thank you!
You're very welcome, we're so glad our video was helpful for you!
I had the same problem with the XWFE filters I bought directly from GE. I purchased a 3-pack and one, as GE customer support admitted, seems to be faulty. That’s a $50 filter. Radio silence from customer service when I asked if would get a replacement.
We know an issue with your XWFE filter would be concerning, and we want to help. Please send us a private message over our GE Appliances social media, such as Facebook or Instagram, with a copy of this comment and your contact information. With that information, we can certainly look into your situation further.
@@geappliances Thank you for your prompt response. I appreciate it.
Had our GE double door bottom freezer put in in December.Just had to replace the filter and got an ERR message.Not happy!!!
Greetings Marie,
Our apologies to hear about the ERR message you're getting from your refrigerator and know how annoying this is to deal with. We did see and respond to your other comment and hope you've seen it. We're here if you have any questions. Best. -MH
I bought 6! New filters, GE XWFE and that new ones won’t let water go through or something. I get ERR message when I put that new one in! I tried three of them and all the same! They have the same numbers everywhere in them just like that one that came with my fridge. (Freezer bottom and French door top with interior water dispenser). Do I need to turn around 3 times and click my heels? What in the actual?
Hi there,
We hate to hear about all the filter issues you've been having, we're sure this would be frustrating to deal with. If you're seeing ERR on your display, it could be because of the following: there's no filter inserted, you have a bad/damaged filter, the wrong filter is being used, or you're trying to use a non-GE branded filter. Did you purchase these filters from our parts page or from an authorized dealer like Lowe's or Home Depot by chance?
Hope to hear from you soon. -MS
@@geappliancesI am having this same issue and filters we’re purchased from Lowe’s and they are GE. No water is coming out please help
Hi Shawntia,
We're sorry to hear this. If you're still getting an ERR error after installing properly, we suggest exchanging for a new XWFE filter or use the bypass plug temporarily (with the RFID chip) for your model. This will re-activate the water valve for your unit.
We apologize for any inconvenience. If it is a damaged filter, please know we strive to provide the best quality and will share this with our team directly. If you are unable to return/exchange or have any other questions or concerns, please feel free to send us a private message via Facebook, Instagram, or X with a copy of this post and include your unit's model and serial number.
Take care, SH
Why is it that every brand new filter i find at lowes or home depot have black residue on the filter? Is that supposed to happen?
Hello,
We're sorry to hear there is black residue on the filters you purchased. We understand that would be concerning, and we'd love to look into this for you.
Please send us a private message with a picture of the filters via Facebook, Instagram, or X.
Hope to hear from you soon! -SH
Same issue, installed a GENUINE, brand new GE filter and got the ERROR message! THIS is ridiculous! This will be the last GE appliance we will ever buy because apparently everyone on here is having the same issue. My refrigerator is under warranty AND I bought an extended warranty. So, the old filter is back on and we are NOT happy. I paid a LOT of money for the genuine filters only to play this game. GE should be ashamed of themselves. I am part of your consumer panel so I will make SURE to mention this issue and make other potential GE buyers aware that you can spend thousands for a GE refrigerator only to have issues replacing a stupid filter!
Hello Casey. We truly hate to hear you got an error message when you installed your new filter - we know this must be frustrating, and it’s not the performance we would expect. We want to help.
If it might be helpful, installation instructions for the XWFE filter are available at this link: spklr.io/6057YIkV . If you continue to have trouble after reviewing those instructions, please send us a private message over our social media (such as Facebook or Twitter) providing the model number of your refrigerator. We would be happy to look into this issue further.
We hope to hear from you soon, so we can assist with resolving this filter issue. Going forward, we’ll do all we can to earn your trust in our brand again. -SG
@@geappliances I texted a message and images on 5/27 via Facebook. I received a message back stating thanks for contacting us and have heard nothing since. Now what?
Hello Casey. We're terribly sorry to hear that you haven't heard back from us via Facebook. Please don't hesitate to send us another message there, so we can further investigate on your behalf. Thanks. -AT
@@geappliances AND here it is, 11 days later and NO response. Where is your customer service?
Hi Casey. We really hate to hear you’ve had trouble with getting a response when you reached out over Facebook. That certainly isn’t what we would expect - we always want to provide an excellent customer service experience, and address any concerns you may have.
Unfortunately, when we check our system we aren’t seeing your Facebook message. If you can send another message through our social media (which does include Twitter and Instagram as well as Facebook, if those platforms would work for you), we would be more than happy to look into your concerns further. Alternately, our Consumer Relations team would also be glad to assist; if you’d like to reach out to them, you can do so at 1-800-386-1215. More contact information is also available at spklr.io/6051Y4ub , and you can send an email using that page, if you’d like.
We hope this information helps you get in touch, so we can look into your filter concern and help reach a resolution. We’re also happy to assist with any other concerns you may have. -SG
My old filter does not release itself when I turn it to the left as much as it will go. Any tips?
My filter is also stuck, it won't turn enough to release.
Hi Wyde, we're sorry about this. Do you mind letting us know the model number of your refrigerator so we can see if there's additional tips we can provide? - GW
Hi Josh, we're sorry to hear that. Do you mind letting us know either here or on another social media platform your refrigerator's model number so we can look into this? - GW
Turns out pulling pretty hard releases the filter.
Hi again Josh,
Removing or replacing your filter differently than what's shown in your Use and Care manual or in your filter's video, may damage the filter or the filter housing.
If you have other questions or concerns about your model in the future, know that you're always free to reach out and let us know.
Best wishes. -MS
I have a side by side. After changing filter it said to reset the filter change indicator button. There is No button on mine!!
We just purchased a brand new water filter, and we are seeing “ERR” after replacement. How do we fix??
We definitely share your concern and would like to know a little more. Do you mind sending us a PM/DM on our Facebook or Instagram with the model and serial number on your unit? We'd like to see what we can do to help.
Our first change since buying our place and we’ve tested three filters and are getting the error each time. We didn’t have the error before - just a red light saying it was time to change. I didn’t know this was going to come up automatically every six months. I thought the filter was spent. So disappointing.
This isn't something that we'd expect to hear. Our water filters generally require replacement every 170-200 gallons. We would like to further investigate this for you. Please send us a private message on Facebook, Instagram or X that includes your model/serial number, filter name and where you purchased the filter.
Thank you for making this video. I just replaced my water filter.
It's our pleasure! We're glad it was helpful. -AT
Frustrating! I just tried installing a new xwfe filter I received from Amazon. The err message is not going away. The older filter works, although is older than 6 months, but the new one doesn’t. Help!!!
I am having the exact same problem. Also from Amazon.
@@walkerfamilyadventures7912 feel like I’m forced to buy their unnecessarily expensive product.
@@morenopaco Exactly! Before we moved, we had a similar ge fridge that’s as new in 2017 and used a different type of filter and never had any issues in 2+ years. The first time we have to change the filter on this new one and it’s awful. Wish they would just keep it simple.
Hi there,
Thanks for reaching out. So sorry to hear about the filter issues you've had here. When purchasing parts or filters for an appliance, we only recommend doing so via our parts page, here: www.geappliances.com/ge/parts/?icid=GEARpartsflyout-allparts
This is to ensure that the part you're purchasing will work for your specific model is a genuine GE part. We'd recommend taking a look at this article to learn more about the XWFE filter: products.geappliances.com/appliance/gea-support-search-content?contentId=000060638&_ga=2.50793388.468835322.1658145874-1391095742.1657639873
With that said, pricing can be dependent on several factors. The economic elements include distribution, warehousing, and marketing costs, which account for a portion of the selling price of the part. Other factors like usability (cosmetic vs. functional) and availability also contribute to pricing.
If you have other questions or concerns, know that you're always free to reach out.
Best wishes. -MS
Hi there,
Thanks for reaching out. So sorry to hear that you're encountering the same filter issues, we're sure this would be frustrating. We do hope that you're able to see our response to Morenopaco soon. If you have questions or concerns, know that you're always free to reach out and let us know.
Best wishes. -MS
I have just installed a new official filter bought in amazon because I conldn't find the official site for Canada and it doesn't work. I have pushed for three seconds to reset and still nothing. Can you please help me with any of this?
Hi Sergio,
Thanks for reaching out. So sorry to hear about the issues you've had with your filter. We always recommend purchasing parts/accessories from our parts page to ensure that they are genuine. Sorry that you had issues finding the correct place to go to make this purchase.
If you're in Canada, you can use this link to view all sorts of information for our team there: products.geappliances.com/appliance/gea-support-search-content?contentId=15895&_ga=2.237562631.624282387.1662405035-1815086009.1661263568
We do hope this helps.
All the best. -MS
We have the bottom freezer, icemaker replaced the filter. The water is running fine, but it is no longer making ice.
Hello- We are sorry to hear your icemaker isn't working for you. Please take a look at the following troubleshooting link:
spklr.io/6051lp8B
If you still have issues, please reach out to us via a private message with your refrigerator model number, and we can provide more detailed information. Thank you! JW
I just installed a new WXFE water filter, but the error message keeps popping up, and no water runs. What should I do? Thanks.
We know having an issue after installation of your filter would be concerning, and we’re glad to help. Can you please provide the model number of your refrigerator, here or with a private message over our social media (such as Facebook or Instagram)? With that information, we can certainly review further.
My filter doesnt turn , Im trying to remove it to be replaced.
There may be some pressure in the water line. We recommend dispensing a couple cups of water first.
Twist left
Model GZS22DGJWFWW series DT 412639. Brand new filter and getting error. Fridge is not even 6 no. Old. Side by side. What should I do?
We hate to hear that. Please send us a private message on social media with your model/serial number and details about the error message you are receiving so we can look into this for you. All the best.- KW
Hi. My model GNE25JSKNFSS has the filter reset at the top of the side by side when you open the doors. I press the filter status and it goes from red to blank after 3 seconds. I was thinking it would show green. What should I expect?
Hey Brian!
Thanks for reaching out, we'd be happy to clear things up. The Water Filter light being blank is normal. The filter cartridge should be replaced
when the replacement indicator light turns red.
If you've got other questions, feel free to ask! -MS
@@geappliances You should make water filters and regrigerators that don't suck. Bait and switch, after we pay 3000 for a fridge. asshats.
@@geappliances Hi - I just changed my filter and the filter status light won't go off - it remains red. What should I do? Thank you!
Hi there,
Thanks for reaching out. Sorry to hear about the difficulties you've had here.
After you change the filter, you must press and hold the RESET WATER FILTER pad until the red light goes off. The light will either disappear or turn green. If you do not hold the pad in, the red light will stay on. Also, if you hold the pad in for a long period of time the light may go off and then come back on.
If this still doesn't help, feel free to send us a PM on Facebook or a DM on Twitter with your complete model and serial numbers as well as a copy of your comment here. If you need help locating your model and serial numbers, you can use this page: www.geappliances.com/ge/find-model-serial-number/
We do hope this helps!
All the best. -MS
@@geappliances Under the red light it says "Hold 3 seconds to reset". I held 3 seconds and it did not go off. Just held longer as you suggested and . . . the light went off! Writing this in my manual for next time. Thanks so much for your help!
bought a replacement xwfe , and after a month, the flow rate is very slow... is it defective?
One of the best things to try is installing the new filter and then holding down on the dispenser for about 3 minutes, this can help any trapped air in the line and filter that cause the low pressure. If this doesn't work though please PM us and let us know.
@@geappliances Hi its been about 35 days since the replacement. I believe that the filter has no air in it. My current flow rate [measured with a stopwatch] is about 80 seconds per quart... its equivalent is about 5 min 30 sec per gallon.
Please reach out via private message on Facebook, Instagram or X with a description of the issue as well as your model/serial numbers, so we can further investigate.
Couldn''t figure this out until I watched this but if I had known that GE made their part NOT interchangeable easily I would have searched for another fridge to fit my built in space. Apparently you can take off the little tab that sticks on and use is on a less costly filter. I found another video that showed this. Got my filter through amazon and it works but next time I will try the cheaper version and move the plastic tab to it and see what happens. What a drag GE!
We recommend that refrigerators with water filtration systems only use genuine GE Appliances water filters. Genuine replacement filters are certified to NSF/ANSI Drinking Water Treatment standards which ensure structural and safety standards are met, and are designed to operate within the environment of the refrigerator. Counterfeit filters do not always meet the NSF/ANSI Drinking Water Treatment standards and can damage the refrigerator's filtration system.
GE... that should be up to us to decide what's best and or affordable and if not, there should have been a huge warning on display models about being forced to buy your expensive ass filters. I'm pissed. Wish I could afford a new fridge and I tell everyone I know to never buy another GE product.
I already changed my filter, take out a 2 gallons, and empty the ice container, I pressed and hold the reset button but the light of the "filter status" stay off, is it normal? It will change?
Hi, Saul. Thank you for reaching out to us. We are happy to help! Please let us know your model number so we can investigate this for you.
If you need help locating the rating plate, our below link suggests where to look:
spklr.io/6051cn9R
We look forward to hearing back from you soon. Best, JP
I’m having the exact same problem as you. The water is not working and I just bought this fridge last year in November. The ice is working though.
Hi, Vivi. We hate to hear the water for your dispenser is not working. When reinstalling the filter as the video shows, be sure it is a genuine GEA filter. Many filters bought online claim to be genuine, but counterfeits will not work in the fridge. Next, check the water reservoir at the back at the fresh food section to make sure it has not frozen. If issues continue, service may be needed. - JB
@@geappliances I just purchased one off your website. Hopefully that solves the problem. If service is needed who can I contact?
Hello. We’re glad to hear you have one of our genuine filters on its way, and that may solve your concern. If you continue to have trouble and think service will be needed, you can reach that department at 1-800-432-2737 or online at spklr.io/6051lVy1 .
You’re also always welcome to send us a private message over our GE Appliances social media (such as Twitter or Facebook); if you do so, please provide the model number of your refrigerator. We would be happy to discuss your concern further, or help with any other concerns you may have. All the best! -SG
We have the XWFE filter. Put it in, held the red light button for 3 seconds, and nothing happened but a blink or two. No reset, no ice, no water. Fridge model is GSS25LSLSS.
Hello there, we're sorry to hear that your water dispenser is not working as expected after replacing your filter.
We recommend referring to the following article to learn more about potential causes, and solutions, for no water coming out of your dispenser: spklr.io/6053lDwX
You can also refer to this article for more information about using the XWFE filter: spklr.io/6054lDwk
Please reach out to us once more if we can provide further assistance. Take care. - PM
@geappliances we are having the error code issue. We have only had the fridge for 7 months and this is the first time we cha fed the filter after the original install. We followed the directions but cannot get rid of the error code. We even tried flipping our circuit breaker to reset the fridge. We were installing a brand new legit correct filter. We then tried to put the old one back in and still receive the error code. This is incredibly frustrating!!
Hi Amanda,
Thanks for reaching out, we can certainly understand the frustration and we'd like to help as best we can. If you're seeing ERR on your display, this could mean that no filter's inserted, you have a bad/damaged filter, you're using the wrong filter, or a non-GE filter is being used.
If you purchased your XWFE filter from our parts page and are still having issues, please PM us on Facebook or DM us on Instagram/X with your complete model and serial numbers, as well as a copy of your comment here for context, and we'd be happy to review further. If you need help locating your complete model and serial numbers, you can click here: spklr.io/6055ml0x
Hope to hear from you soon. -MS
@@geappliances I messaged you on Facebook last night but haven’t heard back yet. I included the model & serial numbers and an explanation of the same issue. We correctly installed a legit filter we bought from Lowe’s, exactly the same as the one we were replacing. We tried to put the original back in and that won’t work either. We need water and ice!! 😭
Hi, Amanda, and thanks for getting back with us. We are happy to talk to you more about this through our Facebook thread with you. We understand how important it is for you to have ice and water, and we will reply to you on that platform as soon as we're able. Thanks in advance for your patience! JP
i have a side by side fridge. model GNE27JYMFS followed the video . but no water is coming out. can anyone help?
Thanks for reaching out about this. After replacing your filter, air may be trapped in the water system. Press the dispenser arm for at least 5 minutes. If this isn't helpful, reach out to us on Facebook or Instagram, as we're happy to further investigate.
@@geappliancesno that wasn't my the issue. my filter didn't have a chip on it. so i took the chip off my old filter and now it worked. but you guys are illegal for doing this and you will be sued
We recommend that refrigerators with water filtration systems only use genuine GE Appliances water filters. Genuine replacement filters are certified to NSF/ANSI Drinking Water Treatment standards which ensure structural and safety standards are met, and are designed to operate within the environment of the refrigerator. AHAM (Association of Home Appliance Manufacturers) through partnerships with NSF, IAPMO and WQA tested and found counterfeit filters do not always meet the NSF/ANSI Drinking Water Treatment standards and can damage the refrigerator's filtration system. Many counterfeit filters are sold online and have been known to burst and/or leak, potentially resulting in costly property damage. Many counterfeit filters claim to be "exactly" the same as a GE Appliances Genuine filter but often only filter chlorine, taste and odor and are not certified to reduce harmful contaminants such as lead, mercury, arsenic, VOCs and pharmaceuticals.
I just change the filter XWFE and i got the fillter status saying Error , i try to run the water but it can not pull out due to Error Filter status . Any help!
Hello, we are very sorry to hear that your experience installing the XWFE filter did not meet your expectations.
The refrigerator's water valve might be deactivated, and we recommend installing the bypass plug that came included with your unit to reactivate the valve. You can learn more about this, and other possible causes and solutions for this concern, by referring to this article: spklr.io/6054lwmy
If a bypass plug did not come included with your unit, please send us a private message on Facebook or Instagram with your full model number so we can assist with this situation.
We hope this information was helpful, and please let us know if we can provide further assistance.
Take care. - PM
I'm getting an error now after Installing the new filter and I can't clear it any suggestions?
We are happy to look into this for you. Could you please send us a PM/DM on Facebook or Instagram with your model and serial number on your unit? If you need help locating your model please see the link- spklr.io/6055ShGZ.
my filter didn't have a chip on it. so i took the chip off my old filter and now it worked
The results of AHAM's testing show that counterfeit filters often have the following traits:
Use of misleading and fraudulent labels that violate trademarks.
Make deceptive or faulty claims.
Potentially add harmful contaminants to the water.
Falsely claim to meet NSF/ANSI Drinking Water Treatment standards.
I've flushed the system, I did over 2 gallons. Thought it was fine. This was done last week. I just noticed my cup had black specks in it. We've used well over 3 gallons. There's still stuff in it. It isn't from the ice either, because I put just water in it.
Hi there - We're sorry to hear you may be having some trouble with your water filter. We'd like to gather some additional information from you about what you're experiencing. Please reach out to us on Facebook/Instagram/X via direct message. In your message, provide the model and serial numbers for the appliance with this water filter and your contact information. Hope to hear from you soon.
Mine new GE filter doesn't work either. ERR message. Reinstalled the old one!
Hi Sandy, and thanks for commenting. We hate to hear your new filter isn’t working properly - that isn’t the performance we would expect, and we know this must be frustrating. We want to help.
If you wish to, you’re more than welcome to send us a private message over our social media (such as Facebook or Twitter) confirming which filter you have and providing the model number of your refrigerator. With that information, we can certainly look into your concern further.
We hope to hear from you soon, so we can assist. We’re also glad to help with any other concerns or questions you may have, and we’re wishing you all the best. -SG
Awesome 🎉 thank you
I just installed a new filter (XWFW) bought from Home Depot where I purchased my fridge. The new filter had a leak alarm after 4 days. I removed and reinstalled the filter. Received the same leak error. I removed it and reinstalled it and received an error message. I contacted Home Depot and they replaced the filter. I am still getting an "Error" when pressing the filter button. What is the next step?
Hi Patrick,
Thanks for reaching out about your filter, sorry to hear about this error appearing, we're sure that'd be frustrating.
If you're seeing ERR on your display, this could mean that no filter is inserted, you have a bad or damaged filter, the wrong filter is being used, or you're using a non-GE filter. If Home Depot replaced the filter for you before, you may want to try reaching out to them again to let them know that you're having issues with your replacement.
If they're unable to assist, feel free to send us a private message or DM on our Facebook or Twitter account. If you do, please also supply a copy of your comment here so we have the whole conversation in one area.
Hope this is helpful and that this is taken care of for you soon.
All the best. -MS
I went back to Lowe’s and returned the defective filter and purchased another one and it worked. The salesman said it’s been common for them not to work since GE put the sensors on them.
Are yall still having issues with the replacement filters? And should I wait for it to get down to a 0 before I replace mine?
Thank you for reaching out. If you have purchased a filter from our parts page, we don't foresee you having issues with it. The filter should be replaced about every 6 months, but this can vary depending on the quality of your water. If you see the water from your dispenser coming out slowly, that's a good sign that you should replace your filter.
VERY SIMPLE TO THE POINT!!!!
Same problem. Same filter. Fridge/freezer less than a month old. Beyond frustrating. Not sure what to do…
Hello-Thank you for reaching out to us. We are sorry to hear you are experiencing problems and would like to learn more about this. Could you please send us a private message on any of our social media pages with your full model and serial number? We are happy to look into this further for you. Sincerely-DM
Excellent video! Explains the process so clearly.
Went to replace my GE fridge water filter with a genuine GE XWFE water filter and now I get an error message and no water comes out. If I put the old filter back in, it works.
We’re sorry to hear your replacement filter isn’t working as intended. Please contact the retailer where you purchased it from to discuss return or replacement options. Thank you for reaching out. -GD
6 separate filters were tried now and still have the same Err message. They are XWFE filters for the GFE26JYMNFFS. Both bought from GE.
Please send me a generic GE message on how this will be fixed please!
Hi there, we're so sorry about the error codes you've been seeing and we're happy to help. We first recommend ensuring your filter is installed correctly and that it's a genuine GEA part. If the issues persist, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: www.geappliances.com/ge/service-and-support/service.htm
All the best. - GW
I have the same issue most do, this is a 7 month old fridge that the filter light will not turn off. I have purchased 2 filters already this is an issue
Hello Mary, and thanks for commenting. We hate to hear you’re having an issue with your filter light not turning off after replacing the filter - we know this must be frustrating, and we want to assist however we can.
If it might be helpful, we do have information and installation instructions for the XWFE filter at this link: spklr.io/6055YLc3 . We also have an article that may be useful, about what to try if the water filter indicator light won’t go off: spklr.io/6056YLcO .
If you’re not able to resolve this concern with that information, you’re more than welcome to send us a private message over our social media (such as Facebook or Twitter) with your refrigerator’s model number and any additional details about the issue you’re having. We would be happy to look into this further for you.
We hope this helps, and we’re also glad to assist with any other concerns or questions you may have. All the best. -SG
GE looks like people are not happy with the replacement water filters not working. We have the same problem as others commenting. The replacement does not work but the original filter still does. You answer people but yet I do not see a solution. Plus the filters are EXPENSIVE!
Hello Linda. We're sorry to hear that you're having issues with your replacement water filter and are happy to assist. It's recommended that you order your filters directly from our website to ensure that they are genuine. If you have ordered directly from us and are still having troubles, please send us a private message on any of our social media platforms, including a description of the issue as well as your model/serial numbers, so we can further assist. Thanks. -AT
I get the LEAG error message. Bought the filter from GE. Ran a ton of water through it when I installed it. Painful.
Hi!
Thanks for reaching out. We're sorry to hear about the issues you've had here with your filter. We can certainly understand the frustration.
If you're seeing ERR on the display, this could mean any of the following: No filter is inserted, you have a bad or damaged filter, the wrong filter is being used, or you're using a non-GE filter.
If you're still having issues, please send us a private message or DM on Facebook or Twitter with your complete model and serial numbers; please also let us know where you purchased your filter from.
If you need help locating your model and serial numbers, you can click here: www.geappliances.com/ge/find-model-serial-number/
Hope to hear from you soon. -MS
Is the xwfe same as xwf
Hi!
Thanks for asking. The XWFE replaces the XWF filter and is embedded with Leak-Detecting Sensing Technology. This enables refrigerators to shut down the water valve when a leak is detected at the filter. The size, shape, assembly, and installation of the filter remains unchanged from the previous XWF filter.
If you're needing a replacement filter, we recommend searching for your complete model number on our parts website and taking a look at the various sections of your unit. This is to ensure that you're getting the correct filter and that the part is genuine.
You can view our parts page here: www.geappliances.com/ge/parts/?icid=GEARpartsflyout-allparts
Hope this is helpful!
Best wishes. -MS
@@geappliances then why doesn’t it send any water to the ice maker please answer that question
Hi again,
Thanks for keeping us updated. To review this further, please send us a private message on Facebook or a DM on Twitter with your complete model and serial numbers. Also, if you can provide screenshots or copies of the conversation here, that will help keep the entire conversation in one place for us.
If you need help locating your model and serial numbers, you can click here: www.geappliances.com/ge/find-model-serial-number/
Hope to hear from you soon. -MS
Do I need to replace this filter my fridge is about 8 months old but I don’t even use the water feature on the fridge can anyone help ?
Hi there. We appreciate you reaching out with this question. The water filter in your refrigerator should be replaced every six (6) months or after every 200 gallons of dispensed water. The filter should be replaced more frequently if the flow of water to the icemaker or dispenser decreases. If you have any additional questions, we're here. -AT
Michelle, I'm having the exact same problem as you. It's not hard but the darn filter is not working, I get an err message.
Hi there,
Thanks for taking the time to reach out. Sorry to hear about the filter issues you're having, we're sure this would be frustrating. If you're seeing ERR on your display, this could mean that there's no filter inserted, you've got a bad/damaged filter, the wrong filter is being used, or that you're using a non-GE filter.
If you have other questions or concerns, feel free to send us a PM on Facebook or a DM on Twitter with your complete model and serial numbers. If you need help locating those, you can use this page: spklr.io/6057cO9N
We do hope this is helpful.
Best wishes. -MS
Bought 2 XWFE filters to save time of not having to go to Lowe’s every 6 months. Just installed the spare brand new filter & it didn’t freaking work. What a waste of $50!!! I wish they would say they have a shelf life of 6 months. Crazy enough is GE sends offers to order more than 1 filter at a time. Give my $50 back thieves!!!
Refrigerator filters do not have a "use by" or expiration date. Unopened and unused filter do not have a limited shelf life as long as they are stored in a dry place. Whenever you can, reach out to us via private message on Facebook, Instagram or X, so we can further look into this matter. When you do, provide your model/serial numbers. Rating plate location can be found here: spklr.io/6053aIlZ.
We need filters that can be recycled or washed and reused.
We understand your concern and will share this with our teams. We do not have a recycling program at this time; it is generally not cost-effective to refurbish or reuse filters. However, we do recycle 14 million pounds of cardboard, wood, and plastic every year. Note: There is the option to install your by-pass plug and then purchase an in-line filter that can last 5 years. Copy and paste this link in your browser. spklr.io/6055SwGP
I just bought replacement filter and holes don't aline right on the filter itself for the price I paid shouldn't have this issue
We're sorry to hear you're having trouble with your new filter. Did you purchase the filter directly from our GE Appliances Parts and Accessories Store website?
Just installed a new replacement filter (7/3/23) purchased through Amazon. The old filter was 8 months old. I twisted the new filter in thinking it was in and tried the water; it showed "ERROR." I then took the filter and gently turned the filter a little more to the right....bingo, the filter moved in and the ERROR message disappeared. (whew!).
It's so great to hear that you were able to get it working correctly! If you have any questions, we're here. Thanks! -AT
Unreal, 6 month old refrigerator and on it's first filter change the refrigerator will not recognize the brand new GE Filter. Despite many attempts of reinstalling and attempting to reset the filter status still coming up with the ERR message. Even attempted to reinstall the original filter to no avail. Judging by all the comments I would assume that GE would have addressed this issue. Now I am without water or ice for however long it takes for an authorized repairman to come and attempt to fix the issue. Why would a manufacturer engineer such a ridiculous feature just to complicate matters? BTW I was a Senior Field Engineer for a major computer manufacturer and if I couldn't address the problem without a fix, How do you expect the average Layperson to fix it? Extremely frustrated. I have been a loyal customer to GE for many years. The outcome of this being addressed in a timely fashion will determine my loyalty. Just saying
Damn, this isn’t good news reading these issues. I too have a 6 month old fridge. Just tried changing the filter from a (3pk) Not only do I get a ERR msg, it doesn’t fully lineup either the mark like the original filter. 🤬🤬🤬
Hello- We are sorry to hear you are having this issue. We can understand your concern and are happy to help! Please reach out to us via another platform, like Facebook via a private message with your name, address, email and phone number and complete model and serial number. Also confirm if you purchased the 3 pack of filters from us. Thank you! JW
So just read to get rid of the ERR message,I need to cut the breaker for 5 min. then turn the breaker back on.REALLY????
Hi Marie,
We're awfully sorry to hear about the issues you've had with your refrigerator filter and understand what a pain that is. If you are still having issues, please let us know and we'll be happy to look into this for you. Take care. -MH
Why am I getting an error message when I install the new filter???
Hello there. Thanks for reaching out. An error message can occur if the filter is bad, damaged, the wrong filter for your refrigerator or not a GEA filter. We hope that this information is helpful. -AT
I had an issue replacing the filter and kept getting the "Leak" error. Fridge was new and under warranty so they sent someone out to come take a look. The repair service worker was able to get the filter to start dispensing water by completely wiping off the water on the filter and the filter fridge connector. If it detects any kind of water, it produces this error. Kind of silly knowing that part of replacing the filter makes water come out.
My arrow also didn't line up all the way and was slightly off, but still worked. 🤷♀ Good luck everyone!
Thanks so much for sharing! We're sorry about the trouble you had, but glad this was resolved. The filter will turn off your dispenser if it detects a leak, so making sure the filter is dry when installed is important. Let us know if you have any questions in the future. - JB
Same issue with my water filter. Came here hoping to fix the problem. It hasn't been a year so luckily its still under warrenty.
We're disappointed to hear you're having trouble with your water filter. Please provide a detailed description of the issue you're experiencing, so we can better understand your situation.
Thank you very much very helpful
You're welcome!
Mine still not working. I did just that but still keep getting an error message. :-(
If you are seeing the ERR displayed on your control panel, the issue could be the water valve is deactivated and there will be no water or ice dispensed, the filter status indicator light will flash red. To resolve this issue, please replace the filter or if you have a by-pass plug try inserting that to see if the error goes away. If you need a by-pass plug, please reach out to us via a private message on Facebook or X and include your model and serial number, address, email and phone number.
@@geappliances well I followed you video and replaced it. But that’s when I got error message. I changed it last time and it didn’t do this. 🥴
Unfortunately, I also struggled with the filter problem for days before I found the solution! GE solved it with a chip, so that only its own filters can be used, it cannot be replaced with a filter from another party, only the one in which the chip was installed! (rough) So the XWFE types have a chip, while the XWF type does not! The only solution is to buy a GE chipped filter, which unfortunately costs approx. $50! The aftermarket, but replaceable XWF type is not good, because it does not have a chip!
Literally impossible to get the filter in.
Hi John,
Sorry to hear about the issues you've had with replacing your filter. If you've not done so already, take a look at this article to see if it helps: products.geappliances.com/appliance/gea-support-search-content?contentId=21284&_ga=2.143403061.1045186091.1659353105-1657613511.1658931497
You may also want to check to make sure that the filter or the filter housing isn't damaged as this would make it difficult to install the filter properly. Of course, we always recommend purchasing parts from our Parts website: www.geappliances.com/ge/parts/?icid=GEARpartsflyout-allparts - This is to ensure that the part is genuine and will work with your specific variation of appliance.
We do hope this is helpful. If you have other questions or concerns, feel free to reach out any time.
All the best. -MS
where is FILTER change indicator button??
We would like to know a little more. Do you mind sending us a PM/DM on Facebook or Instagram with the model and serial number of your appliance? If you need help locating the model please see the link here- spklr.io/6051sX0D.
@@geappliances model GZ22IYNXHFS serial HV436614
why isnt my water flowing it showing error and wont work.
We are sorry to hear you are having an issue. Copy and paste the following links in your browser to view some troubleshooting tips.
spklr.io/6051tCDc
spklr.io/6052tCDY
Great instruction but it doesn't work ... Working before trying to change the filter ... First filter change and ended in an Err code with no water coming out and no ice. I will need to call a repair service ... To get ice ...
We are glad you like the video but sorry to hear your filter isn't working. If you have a by-pass plug, we recommend installing it to see if the water comes out when it is installed. If it does, this may indicate the filter you have may be defective. spklr.io/6050QJOm
@@geappliances thank you for your response. I put the old filter back and the water filled up again. I have no idea what or where there's a by-pass plug, please advise. 👋
como lo lavo el filtro, como lo abro
Hello-thank you for your question. There's no need to open and clean the filter, if the water from your dispenser has slowed, a filter replacement will probably be needed. If you have any other questions let us know. Take care-DM
6months in and changing the filter. Bought 2 XWFE filters from Lowe's and neither worked. Pressed restart, unplugged the fridge even. Held the dispenser down for over 5 minutes. NOTHING! Considering returning the whole fridge back to Costco so i don't have to deal with this again in 6 months
Congratulations on the new refrigerator! We're sorry to hear you're having some difficulty changing the filter, but we're always happy to help. We have a very helpful article here: spklr.io/6051WqkD..
When installing, it's very important that the arrow on the filter aligns with the arrow on the fridge. Let us know if you have any trouble in the future. - JB
JB, I'm very confident I have installed the filter correctly. I realized last night that NO water is even flowing into the new filter. How likely is it the water is frozen in the door, or the scanner that reads the filter is not working?
If you are experiencing this issue with both filters, it's possible you may have a bad or damaged filter. In this case, we suggest exchanging for a new XWFE filter or using the bypass plug temporarily (with the RFID chip) for your model. This will re-activate the water valve for your unit. We apologize for this inconvenience.
If you cannot exchange it or do not have the bypass plug, please send us a private message via Instagram or Facebook with your contact information and your unit's model and serial number. We'd be more than glad to assist further!
If you need help locating your model or serial number, you may check this link out: spklr.io/6058Wqer. Take care.
I tried 4, fresh out of the box filters last night. Two trips to Lowe's last night... currently waiting for a GE technician to take a look. If they are not able to suggest a solution, I'll send you the info.
Hi - Congratulations on your new refrigerator! We're very sorry to hear of the difficulty you are experiencing with the water filter. If you can please send us a private message with your model and serial number and contact information, we're happy to help.
Never again will I purchase another GE product. I had a GE washer and dryer in my cart and went to add replacement water filters to my cart. This water filter with the RFID chip was a total DB move! So now we can only buy GE XWFE filters at more twice the price of the the XWF and generics?! Same dang filter, and you just added the chip. Needless to say, I removed the GE washer and dryer from my cart and replaced them with LG brand.
My light won’t reset. It stayed red. 🤔
We understand your concern with resetting after installing a new filter, and we want to help. Can you please provide the model number of your refrigerator, here or with a private message over our social media (such as Facebook or Instagram)? With that information, we can certainly review further.
I’m getting “err”. Water not flowing. Now what?! 😑
We'd be happy to look into this for you. Please provide your refrigerators model number, as well as where you purchased the water filter, so we can better understand your situation. Instructions for locating the model number for your refrigerator can be found here: spklr.io/6057S0ZP
I purchased yesterday from Lowe’s in Loganville GA. The model is gne25jsknfss. I really need help. I just moved into a rental and I cleaned the whole inside and wanted to replace to the filter for a fresh start not using the same filter as the last family. The rental company isn’t going to help properly. Please help.
When I unplug the fridge it’ll work for a minute and then stop.
I also figured out how to reset it by doing T12. That’s not working either.
The refrigerator model you provided requires a MWF or XWF (on select models manufactured after June 2018) model water filter. Is this the water filter you purchased? If you purchased the incorrect water filter, it will not work properly.
I am getting an error message after installation
Hi, Mykell! If your dispenser is not working after installing a new filter, try reinstalling the filter to make sure it is properly seated, and disconnect the fridge from power for a few minutes to reset the unit. Also, make sure the filter is GEA genuine and purchased at a reputable dealer. Many filters bought online can be counterfeit and will not work in our refrigerators. Please let us know if you continue to have issues. - JB
Narrator says to remove by rotating left, video shows rotating to the right. Same reversed instructions vs modeling.
So stupid there’s a chip in the label and you can’t use a generic filter bc they don’t have the chips. However, I purchased very expensive OEM filters and they don’t trip the trip system to work. Nice, charge me a lot, then don’t work. Thanks GE.
Hello Kris, we're sorry to hear that your XWFE filter has not met your expectations.
We always recommend filters manufactured by GEA and sold by our official retail partners because out filters help prevent water leaks. The RFID (radio frequency identification) component is part of the overall system that communicates with the refrigerator and shuts off the water supply in the event a leak is detected. Counterfeit filters without this technology will not perform the same way in the event of a water leak.
If your "Replace filter" indicator light is not clearing away after installing your unit, we recommend referring to page 2 of the installation instructions here: spklr.io/6052lB46
Please know we are always available on Facebook and Twitter if you need further assistance. All the best. - PM
I felt s shock when attempting to remove the filter !! Now what ?
We'd like to further investigate this for you. Please send us a private message on Instagram or Facebook, with a detailed description of your experience, as well as your contact information, and model and serial numbers. Instructions for locating these numbers can be found here: spklr.io/6053SVpN
My refrigerator is 6 months old, and I just ordered the filter from GE’s website. I paid for overnight delivery and it took 3 days to get it. I finally get it and now I am getting an ERR message. Guess I have to call GE smh so tedious.
Hi, we'd be happy to look into this for you. Feel free to contact us using the following link: spklr.io/6055ccS7
Hope to hear from you soon. -SK
We need to learn how to hack these filters to not use the GE ones. I see a video on the TH-cam sidebar about how to hack these. I will check and see if that works because I'm not paying $60 for one filter.
I paid $45 for mine on Amazon. Still a lot but less than $60!
I genuinely cannot wait to carve the RFID tag from my $50 replacement filter and smack it right onto every $7 generic filter for the rest of my ownership of this fridge. I would have never bought this refrigerator if I knew that you RFID-locked your filters, what a shitty feature.
Hi Isaac,
Sorry to hear that you're not totally pleased with your fridge's filter. We don't recommend altering your filter or using a non-GE filter in your fridge as we've not tested or approved the unit with that in mind. If you'd like to learn more about the XWFE filter and the RFID tech in it, you can click here: spklr.io/6059cY8B
If you've got other questions, you're free to ask. -MS
You don’t have to carve it out from the XWFE models, you can simply heat up the label with a heat gun or hairdryer and pull the label off. The RFID is embedded in the label itself. Be careful not to tear the RFID tag part up, or it won’t work anymore
it's worse than shitty
Stanton Tunnel