Questions and Answers III: "Digital for Beginners" video series

We have collected some of your questions again and would like to address them in this video. Among other things, we address the topics of reversing loop modules, copying locomotive data and occupancy sensors.

[@michawojc6945]

Can I expect your locos to operate correctly (in terms of functions) with different decoders once the decoder is installed? Or do I have to map all functions by setting CV values on my own?

[@michawojc6945]

Is it true that I need to map almost all functions on my own in your BR180 (71223)? Where do I look for correct CV settings?

[@nickyapul]

In italiano te lo sogni! Il nostro mercato è nulla per loro e quindi non si preoccupano di tradurre tutto anche in italiano. Attiva i sottotitoli in italiano.

[@HighFell]

What do I have to do to get any customer service from Roco? I purchased a TT:120 BR108 locomotive in January of this year, it’s motor drive failed within 2 hours, it was returned to Austria for repair, that took 5 months!! It failed again within less than 1 hour. This model has been re released with new motor/transmission so Roco is fully aware there was a fault. The customer service department at Roco fail to respond, I have ‘tickets’ going back weeks and nothing happens. Roco is a scam company and on current form not to be trusted

[@HighFell]

An update, after months of waiting, Roco’s Legal department have informed me I can repair the loco myself (using parts they don’t have ) on a £300 loco that has failed twice in hours and having been in their service depart for 5 months.. that repair didn’t work. They admit the loco was manufactured with substandard parts. So far they are refusing to replace the loco with the re -engineered version that addresses the faults. What a shockingly bad company Roco Fleishman has turned out to be. Appalling quality products and terrible customer service.

[@salvatoremazzucco5841]

In italiano ??? 😡