Real English: Speaking on the phone
ฝัง
- เผยแพร่เมื่อ 18 พ.ค. 2024
- Are you afraid to answer the phone or make calls in English? This is very common among English learners because it is more difficult to understand a new language over the phone than face-to-face. In this lesson, I will cover all the different situations and problems that come up during phone calls, and show you how to solve them easily. I will also give you useful expressions you can use over the phone to make the call go more smoothly. Don't forget to do the quiz at www.engvid.com/real-english-s... to practice your phone conversation skills!
TRANSCRIPT
Well... Oo, actually I've got to go now because you know I'm at work. Yeah. I've just got to teach a lesson. Okay. Yeah, I'm teaching a lesson right now. Uh-huh. Okay, so I'll see ya later. Yeah? All right. See ya later, then. Bye. Bye. Sorry about that.
Hi. Oo. Pen. Hi. I'm Gill from engVid, and today-sorry-we have a lesson on the phone. Not on the phone. I was just on the phone. I apologize about that. Unexpected phone call. We're looking today at: "Phone Vocabulary". Okay? So words and phrases to use to do with making phone calls, being on the phone, calling people. Okay. Maybe just with your friends, phoning your friends, but also in your job if you have to use the phone at work - this is all useful stuff for that. Okay. Right. So, phone vocabulary.
First of all, if the phone rings you "answer the phone". Okay? Answer the phone. You say: "Oh, the phone is ringing. I'll have to answer the phone." Okay. Now, if you're making the call, you're phoning, you're making... Making a phone call. Okay? And somebody answers at the other end, you have to say something. So you might say: "Hello, is that Anne? Is that Anne?" So: "Hello, is that", and the name of the person that you want to speak to. That's more maybe informal if you're phoning somebody's home. If you're phoning an office, a business, you might say: "Hello. Could I speak to...?" This is a little bit more... More formal. "Could I speak to Mr. Jones?" Something like that. Okay.
Sometimes when you make a phone call and somebody answers, and you're not quite sure if it's the person you want or not, you don't quite recognize the voice, so you sometimes want to ask them their name to see if that is the person you were phoning to speak to. So you can say: "Who am I speaking to, please?" It's always a good idea to use "please" when you're asking a question on the phone. "Who am I speaking to, please?" And then they will say who they are and if they are the person you want to speak to, you can continue with your call; if they are not the person you want to speak to, you would use this: "Could I speak to Mr. Jones, please?" Okay, right.
Now, sometimes if you phone and the person at the other end, they want you to wait probably because they need to find the person you want to speak to, so they say: "Could you hang on?" or "Could you hold on?" That's the same thing. It just means to wait. "Hang on" or "Hold on". Or if they're being very polite or if this is you in an office taking a phone call, and it might be a customer, an important person, so you might say very politely: "Would you mind holding?" Instead of just saying: "Hang on", which is a little bit casual and informal, or even: "Hold on" which is a little... Not very... It's okay, but it's not very polite. This is much more polite: "Would you mind holding?" It's a much nicer way. "Would you mind holding, please?" is even better. Okay, so that's a good one to use.
And then say this is you going to try to find somebody in the office to take this phone call, you come back. If you have to go back to the same person after they've been holding on or hanging on, or holding, you come and say: "Sorry to keep you waiting. Sorry to keep you waiting." Especially if they're a customer. And, again: "Sorry", if there is other bad news like the person they want to speak to is not there: "Sorry, she's not here." You might say: "She's not here at the moment." At the moment. Or if that person is already on the phone talking to somebody else, you can say: "Sorry, he's on the other line", meaning the telephone line. "Sorry, he's on the other line."
So, when that situation happens and say it's you in an office taking the call, you don't want to just say: "Oh, sorry, he's on the other line" and then wait for the person to say something, like: "Oh well, okay then, good bye." You have to be helpful. You've got to then continue being helpful because this could be a customer or it could be the boss, it could be anybody. So you need to be helpful and say: "Sorry, he's on the other line. Can I take a message?" Okay? Take a message, to write down a message to say this person called, and either they will call again or can you call them back. So: "Can I take a message?" or "Can I give her a message?" Okay? And if it's you that's calling, you have phoned somewhere and the person is not available-okay?-you can say, politely: "Could I leave a message?" Okay?
Just remember what Teacher Gill is trying to teach us apart from English.... always be polite, don’t forget to say PLEASE,be an educated person,always try to be helpful.If everybody follow Gill s advice we will be better human beings.Thank U teacher.
I couldn't agree with you more!! 🙂
Great comment!!
You just read my mind
S
Jill
@@cutiel7237 vastas;
I'm a native English speaker. I just watch your videos because I love you and think you're adorable and so sweet, and I want to drink tea with you.
Thank you...for the lesson ❤
Whoooooo
Madam you are doing a great job. Your lessons are very helpful for second language learners.
@Армен Казарян and you are not russian )
@@miba8303 he is armenian
I love this lady. She's so cute, funny and her voice is calm, clear and speak in a good speed that I am able to catch all her teaching classes. I am learning a lot from her. Thanks a lot for your time Ms./Mrs. Gill.
I'm 100th like👍👍
God bless you maam
At this age when most mothers are on bed aching and depressed and complaining
You are an inspiration
Lots of love
Wish I had a mom like you
😘😘😘😘
Gil's voice , english and pronunciation is real music for the ears
I agree you.
Definitely, this is music to my ears.
me too
@Ramon cardona
Very good said! Absolutely agree! Respect!
Absolutely agree!
You're the best teacher for me..
for me too))
How nice! for me too!
And for all.
Ya she was best
And for me! I `m from Russia. I fell in love with your country and all English-speaking countries when I was 10...I decided to become a teacher of English and did my best to enter the university. That was very difficult but I coped with all the difficulties. I adore your lessons/ I adore English - speaking people/ I wish you all the best!! I lived in Britain for 4 years and would like to thank your country for everything it did for me! Much obliged!
I like the lesson and somewhere you said that don't blame the person, blame the technology. It seems that you really love all people! I love you too. Thank you teacher
Beautiful accent. It’s clear, audible and polite. Wish I was taught English by Gil at school.
Hi teacher. I'm from Brazil and I am 59 years old. I love English and I think I'll be fluent Very soon. It's easy to understand you, listening your conversation. Thanks for It and God bless you for this video. Sorry! my English is not so good yet.
Luiz Carlos Sá hi there! I'm 53 as well and I need to work a lot on everything, just by watching your comment I feel a lot better knowing that I am not the only old person that wants to make my English a lot better, best regards from Colombia.
GUIRADE its never too late to learn something. Im 25 but I admire you both for wanting to learn english too!
GUILLERMO RAMÍREZ We are already 3. I am 58( a grandma) and also study English everyday. As someone said in the comments above. It is never too late to learn. Gill makes our learning very easy. She is really WONDERFUL. Blessings from Miami.
That's lovely! It's good to know that there are some old people trying to learn English in spite of their age. It is a plus for me
Jose Alexander Bolivar M Dear Jose . Let me rectify you. We are not old people. We are people with lived years what means EXPERIENCE 😂👍
She's lovely, adorable, cute! Respectfully. Very competent! I love her
Hello !!! Dear Gill!! I'm Argentinian.
I'm 80. I started to learn English when I was 13. I was married to an englishman from West Sussex. When I was in England I spoke Spanish in my dreams
(which annoyed him.....) But in
Argentina I do in English.
You are such a especial person !!!
Beatriz
Cuteness overloaded mam...your videos take me back to good old days when people used to be decent, soft mannered and oh so natural...you are a natural teacher indeed
one of the best teacher's ever
truth
Kazuyuki Aki that is right 👍
American Canadian Aussie and Kiwi are just vernacular language of this true and legit british english .
@@a.h.a5589 С. тьь ь. р @ пс1фццацаааййцй1Сца в фыва см 1ццй. Ս՜++++++++==×$&;^' օլիիևջք
@@a.h.a5589 աոևիչշփգտհկ
Cn
I am glad to see so much of the people who want to improve their language! It's cool that we have a lot of common interests, for example interest in learning English 😀 I am most grateful Gil as a teacher, natural English pronunciation and classical type of teaching with great experience! And of course friendly and polite way of teaching.
Thanks a lot Jil for teaching us.I wish you all the best!
The way she speaks, her accent, her education make me think in how the Queen could sound speaking....
Hi, I'm an english teacher. I 've an M .A in english language teaching four years ago .I' m from Iran . I LOVE your accent. I would like to change my accent to british english. So , for the first time , you raised my interest . You teach paiently .Thank you . 🌹🌹
Só eu que se diverte com os vídeos dela?! Essa voz é maravilhosa e os exemplos que ela dá são fantásticos 😊😊😊😊😊
your accent and way to explain things is awesome, I hope your lessons will be so helpful for everyone.
You are the best teacher I have ever seen on youtube. You have such a peaceful, quiet, reassuring way of teaching, It's like listening to an ASMR and learning at the same time. You must be a very loved person , i could imagine , i wish you all the best. Keep it up.
How clear! How articulate! Teachers of English must learn from you. You deserve our respect, our salute. Government must award you for your wonderful teaching methodology.
I love so much learning English with you. You're so kind and efficient in the same time !
I saw your class for the first time, thank you. I loved! Your voice, the way you explain and the examples are really amaizing. Congratulations!
This lady is teaching us a good English. Let's pay attention to her videos so that we can learn how to speak in a very polite way
I love when she invites to be polite.. we need people kind and polite!!
She's adorable!!! 😍 I love the way she explains and teach!
Dear Gill, your pronunciation is extremely clear and these kind of lessons are as good as gold!
Thanks a million!
The best teacher of all, besides helping to improve our english, teach us useful manners to our relationships with a clear and understandable accent. Thank you teacher.
Invaluable tips here, even for native speakers like myself. We take so much for granted it’s nice to have it all analysed like this.
You are such a sweet lady!!! Love the way you speak and explain everything! Your voice is so soothing! You are a great example to many!
Hi Gill, I wish there was a way for you to upload videos more frequently as we absolutely adore you because you're such a classy lady.. :)
Really I don’t know what I’m imagin this teacher, I only say is best teacher in the world because I never tried her lessons
Many Thanks 🙏 God bless you
Thanks dear Gil. I've seen many native speakers teaching English on TH-cam and all are good but truly is Gil the best one by far. She is superior. Thanks again Gil
Wow, I just discovered this wonderful teacher that I love her 😍!
This is a very good way to teach English. This lady is very kind, English style, I like her, If she was my teacher I would have learned English perfeclly, but unfortunately I'm Italian, 77 years old now! Thank you Gill, very very nice persona!!!!
Thank you Gill! I've spoken English all my life (American) but I there is always room for improvement and you make learning enjoyable. Speaking on the phone is an important skill for career and every day use. Ta'!
I am so glad with her.She is a very nice an a marvellous teacher.I like this English teacher a lot.Gill is very skilful and polite.
Hi madam your pronounciation is very clear and thank you for uploading your lectures god bless you.
you're the wonderful teacher. THANK GOD i finally got what i've been waiting for and what exactly even im looking for something. Appreciate your videos Mam :)
Gill, all people love you. And I love you too for, what you are and for your way you teaching.
God bless you.
Thank you so much for these videos, Gill! So happy I found you again! ❤️
You are a great teacher!
Excellent teaching! Thank you so much mom!
You explain the correct acquisition of english really well. One of the best teacher I have ever listened to.Thank you for your video!
For those who disliked these videos, if you’re not contributing with the lessons and you don’t have an exceptional English teaching channel, refrain from commenting and despising (disliking) the work of excellent teachers. Thank you!
Great teacher! Thank you very much for your lessons 💐
I AM FROM MEXICO I HAVE TO IMPROVE MY LISTENING SKILL WITH YOUR ENGLISH LESSON . I LISTEN YOUR CLASS ALL THE TIME .THANKS.
I am an English teacher but I love the clear way in which you explain. I am not a native speaker so I am going to learn a lot of how to give a better class following you
This lesson inspired me.Just Imagine if everyone on this planet talked like this how wonderful place would be......?...
Thank you very much that you sent me this very useful lesson. I think I will listen to it several times in the next days. I am very happy with it.
You are a very good teacher. I am learning a lot. Thank you so much.
Her age has made her more elegant , graceful and respectful. Thank you madam for your kindness.
Finally I found the best TH-cam channel to learn English. Thanks Gil you're lovely
Dear Gill You are my very SPECIAL teachers,, thank you very much from the bottom of my heart 🙏😇😘🌷
I like every video have you uploaded miss, thank you for sharing your education!
Mufi Casilda great words by the way. 👌
You've uploaded*
It may be better to say; thank you for sharing knowledge or thank you for teaching or educating us, I think.
Gill is a gem./
Ma'am you are my bed time story teller. I love listening to your lessons right before bed, and all is calm plus the learning with out effort.
Thank you. I love the way you explain, every time I watch one of your lessons, I learn more and more.
I really enjoy watching your videos, even if I knew the subject. It a pleasure thank u
Yes, same here.
I'm glad learning your lesson, thanks.
Gill your are the best teacher I´ve had in my entire life.
I am from Sri Lanka and I am a student, so I would like to say to you thank you so much for your thousand times and you are at the top of my heart ❤️. May you God Bless you and may you live long.
Thank you, teacher, for the nice lesson.
Very sweet teacher🙌lessons are useful and relevant to use in everyday life.much love from Turkey
Your voice is so clear and peaceful. You are an excellent British English teacher!
Thank you so much mom! GOD bless you, keep on!
hi miss how do you do ,this is Mostafa from cairo i had hear your class thank you so much you are the best teacher i have ever seen in my life fantastic keep rooking thanks ,Mostafa
I m from Pakistan.
I love your learning English method.
May you live long.
I've just found out this channel and am already in love with Gil! ♥️🌹
The Art of Teaching This kind of gentlewoman is ideal and benevolent to everyone.
Thanks Teacher ! You´re really helping me here in my local British Culture English School in Boa Vista (north of Brazil) in my preparation to my first FCE examination like others here as I can see!
Gil, it is very interesting and useful to listen to you - even after seeing a first video with you. You ave very talented and experienced.
I wish I could have a perfect teacher like you, how calm and detailed you are love the way you teaches.
May God bless you teacher
Thank you so much.
It's so clear and polite. I wish I could talk like this great teacher.
Gill, you are so beautiful and your teaching skills and passion to impart your knowledge is exceptional. 😍
Как приятно слушать эту добрую английскую бабушку
У нее энергии на дюжину молодых !!! Она обожает свое дело, побольше бы таких в любой профессии ! Здоровья таким, как она, и ей - лично !!!
She has energy for a dozen young !!! She loves her job, there would be more of them in any profession! Health to people like her, and to her personally !!!
Best English teacher i have ever seen.
You’re the amazing teacher 👩🏫 in world 🌎 May Allah bless you 😇❤️😇Thank you
I am a teacher of the English language, from Moscow. Thank you very much. Your lessons are very useful.
Hello Gill, I´m from Argentina and it has been VERY useful to hear and see your video. THANK YOU very much!!! God bless you!
Hi Gill you are very skilled in teaching
I'm madelen hello mam I love your lesson it's very easy i like it so much thanks
Hi gill.... as an avid learner of the language I find your lessons highly informative.... your way of presenting is also appreciable.... thanks
Thank you for helping to learn english through social media. May God bless you
Dear Gil, thank you very much for all your lessons!
Best lesson ever mufida from Tanzania
she is the best teacher.
Hi
Yes!!!!!!! 🏵🤗🌻
Gill is a great, charming and... polite teacher. You learn English and good manners with her.
You are a greater teacher! Thank you for all!
Ohh she pronounce great, great, British English, I Love this accent..Thanks from Valladolid (Spain)
You are good woman 🌷
The best teacher for an Spanish native. EXCELLENT !!!!👍👍👍
I am Vita from Liberia, Gill your class will make me not just a fluent person but a polite and well train girl
Madam, your lessons are incredible helpful and so nice and funny. I'm sitting here and always nodding, answering and talking to you...😂 so funny
Annette Greiner ieblnzcrecdbb kxviccmvc bnb
i love gil . love fr philippines
What a pleasure to listen to your lessons!
Yes Gill is and a remarkable teacher Inasmuch as her age.She is the best teacher I have ever seen ....
Gill I love your lessons!! They're so much fun!!
Great teachings some experience counts great stuff.
you my best teacher
Stunning...a gorgeous grandmother iv e seen ever...
I'm so thankful for everything you bring to the table. You're amazing!
I'D LIKE TO TALK LIKE U GILL, That Accent
My darling God bless youu. ..i'm from Brasil but i'm living in London now and your lessons are helping me a lot! You speak very slowly thats nice i can undestand everything you say
vanessa benevente I'm from Ethiopia and now I live in uk but it's very difficult English speaking and understanding so I'm gona stress oh 🙄🙄🙄 in the school i can't understand every thing just im silent English very hard language since I have been 4 months but I didn't change my mind I don't know what should be to
vanessa benevente I'm from Ethiopia and now I live in uk but it's very difficult English speaking and understanding so I'm gona stress oh 🙄🙄🙄 in the school i can't understand every thing just im silent English very hard language since I have been 4 months but I didn't change my mind I don't know what should be to
Thank you very much for being so polite. You are really a good teacher.
I live in Brasil. In my opinion, Gill is the best english teacher, I've seen. Very clear her english class.