Curb Appeal Lawn Care LLC My disclaimer is I have never used service auto pilot. That being said, there is currently no reason for me to use anything other than Yardbook. It performs every function I need to totally run my business, and they are always adding new features. I’m completely happy with all aspects of the software, and it’s very easy to use.
We are transitioning to card on file for the 2021 season. Praying that all will go well. Appreciate your wisdom. Conversations like this for some cost a bunch of money, you are offering to the community for free. Thanks brother.
Sir, I hope you know how grateful I am for the time you have put in to do these video's and your advice. It really helps me and my a.d.d. 🧠 brain. I have watch many many over and over lol.
Wow, I've heard you talk about yardbook plenty of times but I've never actually seen the program. I can't think of a single thing that would be more simple than using this program. It looks like they've thought of everything. Thank you for the great content once again.
Love Yardbook. I’m starting my new part time lawn service this year. I have one client so far. I did a mulch job and grass (weed) mowing for this client for the first time last week. When I was done and client came out and paid me I presented him with the option to store a card with me. I was surprised that he said that’s a good idea. Awesome I can’t wait to hit that card for the first time. Takes a lot of the stress out.
I have learned so much from you on the financial side of this biz brother. I decided to start up my YT channel a few days ago and will certainly be taking A LOT of your advice in 2019. Hope your year is HUGE in 2019! Cheers from Atlanta.
Gwinnett Lawns Awesome! That’s great you started a TH-cam channel. Keep sharing info and content with the community, and everyone benefits. Good luck to you!
This is definitely one of my favorite videos that you've made. It's extremely helpful and directly applicable to my situation/setup. Thank you so much for sharing this. Is there any chance that in the future you could do a part 2 followup that covers what happens after the customer approves the estimate and puts their card on file? Meaning, things such as: setting up their service date (adding them to the schedule), invoicing after services are completed, etc. If not, I understand as you've already helped us all plenty, but it would be extremely useful and time saving to see how your company does those things as well.
I gotta say man! Your channel has been a huge motivation for me!!! I am almost 26 with a gorgeous 6 yr old and have finally got serious about starting my Lawn care company ( Tampa area). I literally just got insurance for the business and posted on some FB pages and in less than 2 weeks I have 15 clients and most are very good quality customers!! I am super stoked and just wanted to say thanks and keep it up! You and Brian are definitely my top picks and have helped me tremendously. Currently in roofing sales and enjoy it but I can’t get this out of my head and so I’m going for it baby!!!!
This was EXACTLY WHAT I HAVE BEEN SEARCHING AROUND FOR! TY SOOOO MUCH I HIT THE “LIKE” on ALL YOUR videos and watch entire video. So you should be getting good “time viewing” and “likes” outta me.. hehe.. to help with your channel. Ty again!
With a card on file, once work is performed, and you click done, is money transferred? How does that work? Sounds fantastic. No more clients that don't pay. Man, I am loving your content! Thank you
I was wondering this too - I think the transaction takes place in the financial account you enter/ give it access to - I plan on using my institutions routing number and the account number for a "MySpending card" that's isolated from the rest of my banking - for the payments and all business transactions.
Man I absolutely love your videos. I just wanted to thank you for taking your time out and helping people like me. I am in Alabama and I plan on doing my first season of lawn care this year. I am already set up and ready to go. You have helped me a ton! Don’t worry I am in north Alabama lol Thank again friend!
extremely helpful, thanks soo much!! I have a question tho… i followed along and sent myself an estimate, but the "approve estimate" button did not show up, do you know if there's some setting i need to fix or something like that?? thanks again!
I know this is asking a lot, but is there any chance you could do a video going over your catalog in Yardbooks? Not to see your pricing at all, but to get a better idea of some more services and items other than grass cutting and hedge trimming that I should be including in my own. It would just be extremely helpful to see how you have your company's setup. If not, I completely understand, but figured it was more than worth it to ask. None the less, thanks for another great video and advice.
I like that you're always trying to make better videos and constantly trying to improve. However, music below dialog or narration isn't really the best. As a general rule, it's better to not use any music. Unless you're using it for an intro or outro etc. If you ever need any help with audio let me know.
Hey great info here! Can you let us know if any of these are paid features or if it can be done with the basic free account? I’m still using the free version but this would be worth paying for. Currently I just send a monthly invoice and about half pay on the own through the pay now button. Also, with the card on file, is there any way for clients to still leave a tip if they choose to? We actually receive around $150-$200 per month in tips. Doesn’t sound like much but I LOVE some free $$$ lol. Thanks Jonathan
Still using yardbook? Still loving it? I've been with them for 12 years, my only issue is with stripe. Have you had any weird experiences with them thus far? Thanks Jonathan!
Thanks for you videos and advise! Jonathan I have listened to your advise and I remembered you saying you dont put a price on sq footage. So why would I map out the customers yard?
Hey Jonathan, Awesome video just have a question regarding the Credit card E.P.F Electronic processing fee?? Do you bill it you your customers or do you eat it??
Not sure if you ever got an answer to this, but it's my understanding that it depends on your State law. Most States don't allow you to explicitly charge for credit card fees, so you have to factor that in to your rates. For example, let's say you charge $25 per mow and mow 4x in a month, that's $100. A credit card is going to charge between 2.5 - 3.5% of the transaction, plus a per transaction fee, maybe 35 cents. Do all that math and each mow bumps up to $25.35. Most of us are going to round up to $25.50, aren't we? :)
We charge a convenience fee. It doesn't make sense to eat the fee. Its customers discretion to use card with us. We must have a CC on file with all customers but we do not make them use it ,its only so we dont get screwed. They can mail check , bank draft ,ect. But there's no way possible we would eat the fee on CC use. We have some clients that pay up front for the whole year that ranges in the 4 - 5 k mark for annual services and that would be 400+ dollars for us to eat. Not happening. And I've never heard of any state not allowing you to charge for it. That's a new one on me.
Quick question Jonathan, doing the online measuring, and i currently have my clients in both sap and yb, do you ever get burned using the sqft method? Meaning, each job is different and when you give a quote based on lot size, but the unforeseen fence they have or a whole lot more weedeating than projected, we gave them a quote based on that sky view. Guess what im asking is how do you give yourself the buffer to get what your worth? Obviously doing a lot of $45 yards for $35 based on aerial view will set you back in the big picture. Because this is what im going to. online/over the phone everything until my truck arrives. Maybe have a higher first cut price then do calculations and give a concrete price at the end? Thanks in advance!
Great video I have been using the free version of yardbook for two years and love it how do you add that approve estimate button I don’t have that on mine ? Thanks
In this video, it says in your estimate email text, that once they approve the estimate, you will then send them a link to begin service. Can you please elaborate on how you do this? I have searched Yardbook high and low, and cannot find any area whatsoever that allows you to do this, but saying that it would be extremely helpful would be an understatement. Also, have you ever had any issues using Stripe to process your credit card payments? We have it set up but haven't ran with it just yet. I've read some reviews about Stripe that says that they have deactivated accounts for no apparent reason, leaving some businesses with no way to collect payment until they find another processing company, but with Yardbook, there is no other option. Just curious if you ever had an issue whatsoever while using their services.
Hello. I understand there are fees associated with the credit card payment option. However, are those fees paid for by the customer or does the company take on that expense?
Jonathan, thanks for some great content. I am starting to use Yardbook and i like it so far. Do you have any videos on your TH-cam channel for someone starting out working on their channel like me? any beginners advise . Thanks
Great video! I have a few questions, as a beginner in the lawn care industry just getting started, do you charge tax on labor? And second question do you use an iPad iPhone or a laptop during the work day on the go doing quotes and what not on yard book or do you wait till you get home or to office to use computer?
Question. Does yardbook connect to your business bank account and run there card through yardbook straight to your account when you decide to bill? Also can you set it up auto pay to were if the client wants it on the 10th of every month?
Hey Jonathan, great video thanks for all of the info! Quick question, I am new to Yardbook, why do you bill one week after service rather than end of month or day of service? Advantages or disadvantages to that? Doesn't yard book take a cut every time you receive a payment? So in theory would it be better to only bill once at the end of the month to save on fees? Thanks
@@FloridaTurfPros I didn't use the accept payment part of it, as I only accepted checks, so I'm not 100% sure. But it saved me a ton of work sending invoices
Hi Jonathan! I have a question for you. I've asked Yardbook customer service and they helped some what but thought you may know. Normally I invoice customers right after I complete a mowing service. I have a customer that wants to pay a month in advance and I'm trying to figure out how to do that properly. I wasn't sure if you have ever done that before or not? I went into recurring invoices for this customer and set them up for a recurring invoice but not sure if that'll work? Thanks man!
Jonathan, I wanted to get clarification about the credit card payment: are you actually able to charge the credit card on file after completing the service, or does the customer still have to pay from the invoice you generated through the invoice they are sent? It seemed to me that you were saying that each Monday after doing the service that you are charging their credit card. Thanks
How do you handle cc fees? I think it works out to 3.9% + $.30 fee. Do you just pay them or toward them to customer? If you pass it on to them? Is there a way to auto/set up all those fees to be passed on? Hope I am being clear in my question lol
Got a question if you dont mind me asking? Do you still use yard book and if so which one do you have, the business or the enterprise? Also do you sync to quick books or no?
Question, are you not visiting the properties that you are doing these estimates from? So let’s say you give them the estimate and you get there and realize what was once a 45 dollar yard is now a 65 dollar yard because you based it off sq ft and a satellite view. I only ask because I want to see the approach one should be taking to do this the right way.
Jonathan, or anyone else in the comments, do you pass the fees on to your consumer or do you charge the $3 fee. Do you have any pushback? Thank you in advance!
Hey Jonathan. What about converting existing customers that pay by check or cash. Have you had that come up and how have you handled it? Are they grandfathered in? Or have you tried to convert them. What if they have said no. Do you keep them or move on. Thanks for all your info.
Todd Notobartolo Hey there, I have just given my original clients the option. Most of them just put a card on file, but I still had a few that were happy to just send a check. They were always great payers so I just grandfathered those ones in.
Hi Johnathon, Awsome video my friend. I to have utilized yardbooks for many years now. Absolute love this software. Let me ask you, how do you feel about the stripe connected processing? Have you ever had any problems with those guys? The only thing I would say for myself, I wish they had live agents we could speak to on purchasing equipment, general questions etc. I guess that wouldn't be a complaint, more of a request. Thanks man, cant wait until the next one.
James Amerson Hey man, I totally get the questions about Stripe and not having live customer service. That being said, they are a billion company who handles major corporations all over the world. They’re definitely not a start up, which is a valid question. Also, stripe is level one PCI compliant. Which basically means they have the strictest data security standards possible. So to answer your question, I understand the validity of a concern, but I am 100% confident in Stripe.
It’s Free. Just create an account and you have access to enough features to completely run your business. There are some paid options for advanced features.
so my big issue with doing estimates is people in my area want a monthly rate. but allot of guys are out here doing yards for $80 a month every week. that just dosent add up to me. i dont usually service a yard for less than 40 a cut. 4 times a week thats 160. im completely lost on what to do about this any suggestions?
Makes things nice for sure. Paper invoices can be a pain. Question for you. You said you charge out by the week. I believe . So does this mean you do not service year around and charge per cut only ? I personally bill by the month and all my clients are year around.
Ron Hart I don’t charge you around, and it’s mainly because I want all my money up front. I’ve had friends who did a lot of work for low prices during the summer, then the client left and didn’t fulfill their contractual obligation throughout the winter.
@@FloridaTurfPros understandable. I have been in business for 14yrs and have had a few bale. It is just part of the business. Over here in POLK CO. Fl it is all you see" Year around service". Your house would be $125.00 a month for basic cut. The cookie cutter homes .3 and under go for $100.00 a month. I am every other week from November to April 1st. We are home of the $25.00 cut !!! and see a few newbies put out $20.00 signs 😂 I like the way you do business though .Thanks for sharing.
Ron Hart It’s always interesting hearing how others organize their billing practice. Thanks for sharing! I can see the benefit to having steady year round income, even if you’re sacrificing a lower margin during the summer. It’s a trade off, and if it works for you keep killing it!
Card on file is the only way to go. 2 questions for you. 1. Can you mass charge all cards at once? I cant figure out how if so. 2. Have you figured out a way to track how customers heard about you (other than putting it in notes) in yardbook?
Mike Jones I specifically asked Mark about adding this feature. He said they were working on a feature to process all cards in the background to mass charge. I agree, this would be a great new feature to add!
My question is once you have card on file can you charge at time of service or do you have wait for client to approve payment through email link everytime of serious?
I’m having issues please help. I didn’t do what you did rather I sent out a invoice and it gave them a link to pay with credit card and so they did but I have not received payment in my bank in 4 days now.
Thanks for the video, I'm using the free version but thinking about upgrading. I'm not able to approve the estimate in my email, is that something you have to have upgraded service to do? Thanks again
Go to the main 'settings' tab (drop down under your business name). Click on Invoice Settings. There you can add that options - its about halfway down the page. I had to figure this one out myself. It's there and no upgrade required.
Ok I got a question if you charge a credit card on file are you allowed to pass along the credit card processing fees? If so how do you know if it's activated to pass along those processing fees.
Worsham's Lawn Service There’s an option you can click to pass along the service fee to your client. I would advise just raising your price to account for that portion of the overhead rather than tacking on a ‘convenience fee’. Remember the convenience is more for you the business Owner, and I would just be very careful about openly passing that along to the client. Just my thoughts!
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How do you like yardbook? whats your thoughts of it compaired to service autopilot? .
Curb Appeal Lawn Care LLC My disclaimer is I have never used service auto pilot. That being said, there is currently no reason for me to use anything other than Yardbook. It performs every function I need to totally run my business, and they are always adding new features. I’m completely happy with all aspects of the software, and it’s very easy to use.
@@FloridaTurfPros Thank you. Love honest answers. Will be giving it a try.
Yardbook is better and less expensive
@@nolifemowlifelawnmaintenan4347 thanks
Very helpful to show how this software works instead of just talking about it. Thank you!
NICE that’s the info I’ve been waiting for. CARD ON FILE. Thanks for sharing
We are transitioning to card on file for the 2021 season. Praying that all will go well. Appreciate your wisdom. Conversations like this for some cost a bunch of money, you are offering to the community for free. Thanks brother.
Sir, I hope you know how grateful I am for the time you have put in to do these video's and your advice. It really helps me and my a.d.d. 🧠 brain. I have watch many many over and over lol.
Wow, I've heard you talk about yardbook plenty of times but I've never actually seen the program. I can't think of a single thing that would be more simple than using this program. It looks like they've thought of everything. Thank you for the great content once again.
These last few videos have sold me on Yardbook. Was using invoice2go. Yardbook is superior for sure.
Huge fan of Yardbook and with all the options that are always being added and great customer service I will be sticking with them for a long time.
Im in palm coast in flagler county. I appreciate the tips. Ive grown a lot since watching your videos. Thank you.
Shawn Edwards you’re welcome!
Love Yardbook. I’m starting my new part time lawn service this year. I have one client so far. I did a mulch job and grass (weed) mowing for this client for the first time last week. When I was done and client came out and paid me I presented him with the option to store a card with me. I was surprised that he said that’s a good idea. Awesome I can’t wait to hit that card for the first time. Takes a lot of the stress out.
I have learned so much from you on the financial side of this biz brother. I decided to start up my YT channel a few days ago and will certainly be taking A LOT of your advice in 2019. Hope your year is HUGE in 2019! Cheers from Atlanta.
Gwinnett Lawns Awesome! That’s great you started a TH-cam channel. Keep sharing info and content with the community, and everyone benefits. Good luck to you!
Could you do a video on setting up recurring payments/invoices?
This is definitely one of my favorite videos that you've made. It's extremely helpful and directly applicable to my situation/setup. Thank you so much for sharing this. Is there any chance that in the future you could do a part 2 followup that covers what happens after the customer approves the estimate and puts their card on file? Meaning, things such as: setting up their service date (adding them to the schedule), invoicing after services are completed, etc. If not, I understand as you've already helped us all plenty, but it would be extremely useful and time saving to see how your company does those things as well.
I gotta say man! Your channel has been a huge motivation for me!!! I am almost 26 with a gorgeous 6 yr old and have finally got serious about starting my Lawn care company ( Tampa area). I literally just got insurance for the business and posted on some FB pages and in less than 2 weeks I have 15 clients and most are very good quality customers!! I am super stoked and just wanted to say thanks and keep it up! You and Brian are definitely my top picks and have helped me tremendously. Currently in roofing sales and enjoy it but I can’t get this out of my head and so I’m going for it baby!!!!
I enjoy Brian's channel too. Good luck in your lawn care adventure. I love the industry.
Same man!!! Thanks again brother!! Take care 👍🏼
Excellent video!!! One the best videos I’ve seen about yardbook! thank you so much for providing us with this great information.
Luke Ruf Hey thanks so much. It’s a great system, and it has been so beneficial for my business.
Thanks for all your hard work in putting up these videos; they are extremely helpful.
This was EXACTLY WHAT I HAVE BEEN SEARCHING AROUND FOR! TY SOOOO MUCH I HIT THE “LIKE” on ALL YOUR videos and watch entire video. So you should be getting good “time viewing” and “likes” outta me.. hehe.. to help with your channel. Ty again!
Awesome! Thank you!
The music is just drowning you out sir.
I have some hearing loss and it makes it difficult to hear him.
With a card on file, once work is performed, and you click done, is money transferred? How does that work?
Sounds fantastic. No more clients that don't pay. Man, I am loving your content! Thank you
I was wondering this too - I think the transaction takes place in the financial account you enter/ give it access to - I plan on using my institutions routing number and the account number for a "MySpending card" that's isolated from the rest of my banking - for the payments and all business transactions.
Man I absolutely love your videos. I just wanted to thank you for taking your time out and helping people like me. I am in Alabama and I plan on doing my first season of lawn care this year. I am already set up and ready to go. You have helped me a ton! Don’t worry I am in north Alabama lol
Thank again friend!
extremely helpful, thanks soo much!! I have a question tho… i followed along and sent myself an estimate, but the "approve estimate" button did not show up, do you know if there's some setting i need to fix or something like that?? thanks again!
I know this is asking a lot, but is there any chance you could do a video going over your catalog in Yardbooks? Not to see your pricing at all, but to get a better idea of some more services and items other than grass cutting and hedge trimming that I should be including in my own. It would just be extremely helpful to see how you have your company's setup. If not, I completely understand, but figured it was more than worth it to ask. None the less, thanks for another great video and advice.
GREAT VIDEO Jon thanks for helping beginners like me look more professionals out there for real 💪🏽💪🏽💪🏽
This is what I’ve been waiting for! Thanks Jonathan
Jose Jasso you’re welcome!
Great information. I really appreciate it. I'm sold on the idea of card on file.
LN Lawns It’s a GAME CHANGER.
Love your videos but can’t watch the ones with the music in the background. Too distracting for me personally.
I like that you're always trying to make better videos and constantly trying to improve. However, music below dialog or narration isn't really the best. As a general rule, it's better to not use any music. Unless you're using it for an intro or outro etc.
If you ever need any help with audio let me know.
Love the music and great ideas. Thanks for sharing
Hey great info here! Can you let us know if any of these are paid features or if it can be done with the basic free account? I’m still using the free version but this would be worth paying for. Currently I just send a monthly invoice and about half pay on the own through the pay now button.
Also, with the card on file, is there any way for clients to still leave a tip if they choose to? We actually receive around $150-$200 per month in tips. Doesn’t sound like much but I LOVE some free $$$ lol. Thanks Jonathan
Ty so much. Your advice is priceless.
I'm glad you enjoy the videos. Thanks for letting me know.
Thank you for sharing, I love your videos, What do you think of sending a photo of the before and after with the invoice
Still using yardbook? Still loving it? I've been with them for 12 years, my only issue is with stripe. Have you had any weird experiences with them thus far?
Thanks Jonathan!
Thanks for you videos and advise! Jonathan I have listened to your advise and I remembered you saying you dont put a price on sq footage. So why would I map out the customers yard?
Where did you learn all the aspects of business?
Hey Jonathan, Awesome video just have a question regarding the Credit card E.P.F
Electronic processing fee??
Do you bill it you your customers or do you eat it??
Great point!
Not sure if you ever got an answer to this, but it's my understanding that it depends on your State law. Most States don't allow you to explicitly charge for credit card fees, so you have to factor that in to your rates.
For example, let's say you charge $25 per mow and mow 4x in a month, that's $100. A credit card is going to charge between 2.5 - 3.5% of the transaction, plus a per transaction fee, maybe 35 cents. Do all that math and each mow bumps up to $25.35. Most of us are going to round up to $25.50, aren't we? :)
We charge a convenience fee. It doesn't make sense to eat the fee. Its customers discretion to use card with us. We must have a CC on file with all customers but we do not make them use it ,its only so we dont get screwed. They can mail check , bank draft ,ect. But there's no way possible we would eat the fee on CC use. We have some clients that pay up front for the whole year that ranges in the 4 - 5 k mark for annual services and that would be 400+ dollars for us to eat. Not happening. And I've never heard of any state not allowing you to charge for it. That's a new one on me.
There's a tab at the top of the estimate to add a CC on file so there's no need to go back and send the separate link.
Quick question Jonathan, doing the online measuring, and i currently have my clients in both sap and yb, do you ever get burned using the sqft method? Meaning, each job is different and when you give a quote based on lot size, but the unforeseen fence they have or a whole lot more weedeating than projected, we gave them a quote based on that sky view. Guess what im asking is how do you give yourself the buffer to get what your worth? Obviously doing a lot of $45 yards for $35 based on aerial view will set you back in the big picture. Because this is what im going to. online/over the phone everything until my truck arrives. Maybe have a higher first cut price then do calculations and give a concrete price at the end? Thanks in advance!
How do you add the auto comment? Seems very handy!
nice this vid just sold me
Game changer, no doubt.
Great information!
Awesome! Can you show how we convert them to a regular customer and start/setup the scheduling? Thanks!
Jay Zee MTB Yes, it’s so easy.
Great video I have been using the free version of yardbook for two years and love it how do you add that approve estimate button I don’t have that on mine ? Thanks
In this video, it says in your estimate email text, that once they approve the estimate, you will then send them a link to begin service. Can you please elaborate on how you do this? I have searched Yardbook high and low, and cannot find any area whatsoever that allows you to do this, but saying that it would be extremely helpful would be an understatement.
Also, have you ever had any issues using Stripe to process your credit card payments? We have it set up but haven't ran with it just yet. I've read some reviews about Stripe that says that they have deactivated accounts for no apparent reason, leaving some businesses with no way to collect payment until they find another processing company, but with Yardbook, there is no other option. Just curious if you ever had an issue whatsoever while using their services.
you use the business version of yard book or the enterprise one?
Great video. How much is the credit card usage fee?
Props to u bro, looks like u got it down!!!
What are you using to process the payment? I know square is popular and I believe PayPal Go is another. Thoughts..?
Hello. I understand there are fees associated with the credit card payment option. However, are those fees paid for by the customer or does the company take on that expense?
Thanks for the information
Jonathan, thanks for some great content. I am starting to use Yardbook and i like it so far. Do you have any videos on your TH-cam channel for someone starting out working on their channel like me? any beginners advise . Thanks
Great video! I have a few questions, as a beginner in the lawn care industry just getting started, do you charge tax on labor? And second question do you use an iPad iPhone or a laptop during the work day on the go doing quotes and what not on yard book or do you wait till you get home or to office to use computer?
Question. Does yardbook connect to your business bank account and run there card through yardbook straight to your account when you decide to bill? Also can you set it up auto pay to were if the client wants it on the 10th of every month?
Hey Jonathan, great video thanks for all of the info! Quick question, I am new to Yardbook, why do you bill one week after service rather than end of month or day of service? Advantages or disadvantages to that? Doesn't yard book take a cut every time you receive a payment? So in theory would it be better to only bill once at the end of the month to save on fees? Thanks
When your focused you can block music out 👍🏻
quickbooks online, will automatically generate and mail invoices after you set it up.
TheProCut Do you mean send an invoice and you still have to wait to get paid, or it will charge the card on file and automatically send a receipt?
@@FloridaTurfPros I didn't use the accept payment part of it, as I only accepted checks, so I'm not 100% sure. But it saved me a ton of work sending invoices
Hi Jonathan!
I have a question for you. I've asked Yardbook customer service and they helped some what but thought you may know. Normally I invoice customers right after I complete a mowing service. I have a customer that wants to pay a month in advance and I'm trying to figure out how to do that properly. I wasn't sure if you have ever done that before or not? I went into recurring invoices for this customer and set them up for a recurring invoice but not sure if that'll work? Thanks man!
Jonathan, I wanted to get clarification about the credit card payment: are you actually able to charge the credit card on file after completing the service, or does the customer still have to pay from the invoice you generated through the invoice they are sent? It seemed to me that you were saying that each Monday after doing the service that you are charging their credit card.
Thanks
Great info in your videos man!
Credit card payments are the majority of how my customers pay me, however I lose a lot of money in the processing fees. How do we get around that?
How do you handle cc fees? I think it works out to 3.9% + $.30 fee. Do you just pay them or toward them to customer? If you pass it on to them? Is there a way to auto/set up all those fees to be passed on? Hope I am being clear in my question lol
Just build it into your pricing algorithm.
Got a question if you dont mind me asking? Do you still use yard book and if so which one do you have, the business or the enterprise? Also do you sync to quick books or no?
I'm not synced to Quickbooks. My accountant handles my bookkeeping through our bank accounts directly. I use the upgraded version of Yardbook.
Do you have to get prior written consent from the customer to charge their card?
Question, are you not visiting the properties that you are doing these estimates from? So let’s say you give them the estimate and you get there and realize what was once a 45 dollar yard is now a 65 dollar yard because you based it off sq ft and a satellite view. I only ask because I want to see the approach one should be taking to do this the right way.
fantastic.....just what i was looking for....thanks
larry siers You’re very welcome, thanks for commenting.
Jonathan, or anyone else in the comments, do you pass the fees on to your consumer or do you charge the $3 fee. Do you have any pushback? Thank you in advance!
Quick question jonathan,
Do you charge taxes separate? Or is it included in the price u send them?
Thank you!!!
Hey Jonathan.
What about converting existing customers that pay by check or cash. Have you had that come up and how have you handled it? Are they grandfathered in? Or have you tried to convert them. What if they have said no. Do you keep them or move on.
Thanks for all your info.
Todd Notobartolo Hey there, I have just given my original clients the option. Most of them just put a card on file, but I still had a few that were happy to just send a check. They were always great payers so I just grandfathered those ones in.
Florida Turf Pros Thanks!
I've signed up with yard book looks to simplify processes - am I understanding that total fees to run cc is 2.9 for stripe and 1.0 from yard book
Hi Johnathon,
Awsome video my friend. I to have utilized yardbooks for many years now. Absolute love this software. Let me ask you, how do you feel about the stripe connected processing? Have you ever had any problems with those guys? The only thing I would say for myself, I wish they had live agents we could speak to on purchasing equipment, general questions etc. I guess that wouldn't be a complaint, more of a request.
Thanks man, cant wait until the next one.
James Amerson Hey man, I totally get the questions about Stripe and not having live customer service. That being said, they are a billion company who handles major corporations all over the world. They’re definitely not a start up, which is a valid question. Also, stripe is level one PCI compliant. Which basically means they have the strictest data security standards possible. So to answer your question, I understand the validity of a concern, but I am 100% confident in Stripe.
Great video!! How much does all this cost?
It’s Free. Just create an account and you have access to enough features to completely run your business. There are some paid options for advanced features.
so my big issue with doing estimates is people in my area want a monthly rate. but allot of guys are out here doing yards for $80 a month every week. that just dosent add up to me. i dont usually service a yard for less than 40 a cut. 4 times a week thats 160. im completely lost on what to do about this any suggestions?
How much would you charge for about 65000 sqf of grass edging and weed eating
How does Yardbook run the cards for payment? Is it set up automatically?
Great video! How much does yardbook charge for this?
zane bradford Not enough! I’m really not sure, because it’s not that much.
Great video. Explain very well
Makes things nice for sure. Paper invoices can be a pain. Question for you. You said you charge out by the week. I believe . So does this mean you do not service year around and charge per cut only ? I personally bill by the month and all my clients are year around.
Ron Hart I don’t charge you around, and it’s mainly because I want all my money up front. I’ve had friends who did a lot of work for low prices during the summer, then the client left and didn’t fulfill their contractual obligation throughout the winter.
@@FloridaTurfPros understandable. I have been in business for 14yrs and have had a few bale. It is just part of the business. Over here in POLK CO. Fl it is all you see" Year around service". Your house would be $125.00 a month for basic cut. The cookie cutter homes .3 and under go for $100.00 a month. I am every other week from November to April 1st. We are home of the $25.00 cut !!! and see a few newbies put out $20.00 signs 😂 I like the way you do business though .Thanks for sharing.
Ron Hart It’s always interesting hearing how others organize their billing practice. Thanks for sharing! I can see the benefit to having steady year round income, even if you’re sacrificing a lower margin during the summer. It’s a trade off, and if it works for you keep killing it!
Card on file is the only way to go. 2 questions for you. 1. Can you mass charge all cards at once? I cant figure out how if so. 2. Have you figured out a way to track how customers heard about you (other than putting it in notes) in yardbook?
Mike Jones I specifically asked Mark about adding this feature. He said they were working on a feature to process all cards in the background to mass charge. I agree, this would be a great new feature to add!
where do u come up with your price?
I don't have the "Approve" button on my estimates. What would cause that? Yes I am setup with Stripe as well.
Disregard I figured it out.
Change it under 'invoice settings'. No upgrade required.
We dont schedule a service until we have a card on file.
What do you do if you show up and the lawn hasn’t been cut for 4 weeks
My question is once you have card on file can you charge at time of service or do you have wait for client to approve payment through email link everytime of serious?
Ernest Hudson you can automatically charge when the work is done
Can you charge the credit cards or you have to wait for them to pay
jaspeed x I charge them when service is complete
I’m having issues please help. I didn’t do what you did rather I sent out a invoice and it gave them a link to pay with credit card and so they did but I have not received payment in my bank in 4 days now.
Thanks for the video, I'm using the free version but thinking about upgrading. I'm not able to approve the estimate in my email, is that something you have to have upgraded service to do? Thanks again
Go to the main 'settings' tab (drop down under your business name). Click on Invoice Settings. There you can add that options - its about halfway down the page. I had to figure this one out myself. It's there and no upgrade required.
@@cggolfer72 i found it, it was turned off lol
Does yardbook come with that hair
How do you set up credit cards on file
how much do they charge for using credit cards on file??????????????
Jonathon, is this all done thru Yard Books?
Yes, it is what I use for my company.
How do you charge for square foot?
What do you use for accounting?
I use a CPA.
@@FloridaTurfPros How much does your accountant charge?
So many fees...How do you justify the fees?
How do i get yardbook?
Would you be interested in ever holding a group or a FaceTime call to pick your mind? Willing to pay please let me know ?
Background music is distracting
Ok I got a question if you charge a credit card on file are you allowed to pass along the credit card processing fees? If so how do you know if it's activated to pass along those processing fees.
Worsham's Lawn Service There’s an option you can click to pass along the service fee to your client. I would advise just raising your price to account for that portion of the overhead rather than tacking on a ‘convenience fee’. Remember the convenience is more for you the business Owner, and I would just be very careful about openly passing that along to the client. Just my thoughts!
Cut the music off...
Please don't put music in the background, it's difficult to hear you
Hopefully yardbook doesn't come with that music. Can't hear you very well.