How to use the STAR Method in Job Interviews 🌟
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- เผยแพร่เมื่อ 14 ก.พ. 2024
- ah, behaivoral job interview questions!
💬 these questions are designed to get a sense of how you’ve handled yourself professionally in difficult or challenging situations.
They usually start out with, “Tell me about a time when…” and are SUPER hard to answer if you aren’t prepared!
So, to prepare, here are some of the most common scenarios they may ask you about:
🌟 Tell me about a time you showed leadership
🌟 Tell me about a time you went above and beyond
🌟 Tell me about a time you disagreed with boss/coworker
🌟 Tell me about a time you made a mistake/failed
🌟 Tell me about a time you had to make a difficult decision
🌟 Tell me about a time you dealt with a difficult customer
Basically, think of an example where you had a challenge at work.
Maybe it was:
😤 A disagreement on strategy with a coworker
🫠 Aparticularly difficult client/customer
😫 An overhwleming workload
😎 A time you communicated proactively
😜 A meeting where you had to motivate your team
Have a few of these in you back pocket.
& remember: be authentic - talk about what was truly challenging to you and how you overcame it.
Be humble, be earnest, and be concise.
YOU GOT THIS! 👏🏼
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ah, behaivoral job interview questions!
💬 these questions are designed to get a sense of how you’ve handled yourself professionally in difficult or challenging situations.
They usually start out with, “Tell me about a time when…” and are SUPER hard to answer if you aren’t prepared!
So, to prepare, here are some of the most common scenarios they may ask you about:
🌟 Tell me about a time you showed leadership
🌟 Tell me about a time you went above and beyond
🌟 Tell me about a time you disagreed with boss/coworker
🌟 Tell me about a time you made a mistake/failed
🌟 Tell me about a time you had to make a difficult decision
🌟 Tell me about a time you dealt with a difficult customer
Basically, think of an example where you had a challenge at work.
Maybe it was:
😤 A disagreement on strategy with a coworker
🫠 Aparticularly difficult client/customer
😫 An overhwleming workload
😎 A time you communicated proactively
😜 A meeting where you had to motivate your team
Have a few of these in you back pocket.
& remember: be authentic - talk about what was truly challenging to you and how you overcame it.
Be humble, be earnest, and be concise.
YOU GOT THIS! 👏🏼
That's not reality. Reality is you were shot down, devalued so you moved on. And now they ise some of your old ideas.
How to deal with a boss who keeps changing your schedule?
This is great advice for people that have worked in jobs other than fast food, customer service, or retail. That's where my problem lies. I haven't worked in marketing, studio development, or management. I've only ever been a grunt, and I wasn't allowed to disagree with my bosses, or customers, or whoever, because I'd be fired. I *was* fired for disagreeing with a boss. How am I supposed to answer these questions when the only thing I was allowed to do was suck up, and was punished for actually voicing my concerns? I'm applying for secretarial positions, and I'm getting these questions, and I can't answer them, because I just haven't been in these situations in any way where there was an actual result and resolution.
And literally every study of these and literally all interview questions show zero correlation between the interview and job performance. So wasting time and grilling applicants has been proven to be an ineffective way to filter quality candidates!
Ughhh I always get stuck on the last two letters! A and R
Erin, I just want to say that your advice has literally saved my life. I was stuck in a miserable job that was taxing on my mental and physical health-my blood pressure was as high as 156/91 just from the stress. I started applying for jobs and about 10 months into the process, I stumbled upon your videos. I used your advice on the last interview I had-and wouldn’t you know it, I got the job!
My new job is amazing and I am de-stressed, full of joy, and feeling so much better. I feel alive again. Thank you. I could’ve had a stroke if things kept going there, but you have literally saved my life with this advice. You are one of my favorite creators!
WOW, I am so proud of you ❤ thank you for sharing
That's a beautiful story ✨ I'm so happy for you and it's really inspirational to hear because I'm at a job that is really affecting my self esteem and it's time that I leave. Gives me courage and hope ❤
Glad to hear ❤ What do you work with now if you don’t mind me asking?
*channeling my inner Erin*
YOU GOT THIS!!! *tap tap tap tap*
@@AdviceWithErin**YOU SOUND A BILLION TIMES MORE DUMBER THAN SLEEPY BIDEN WHEN YOU SPEAK WITH A VOCAL FRY! WHEN YOU TAP THE SCREEN, IT EVEN MAKES YOU LOOK LIKE A COMPLETE AND UTTER RETARDED MORONIC IDIOT!**
A simple acronym doesn't solve the crux of the problem - instant recall of random memories which may or may not exist. The only solution for that is to read up on behavioral interview questions, contemplate how they may relate to you, and prep.
Which is literally what she’s advising people to do. To practice. And to prepare.
I've literally never had a conflict with a coworker 😐 I've had issues with coworkers, but they're not my friends, so if I don't like something they're doing, I just mind my business?? 🤣 This is great advice if you've had a leadership role already!! But I've only ever worked independently or at Burger King 😐
frankly, improvise or composite actual experiences into a new framework that aligns with the question, its sort of worked for me in trying to fudge retail experience into more of the office dynamic and ecosystem.
I'll stitch together being understaffed, an order ticket being wrong, me catching it, and string that into a story of taking the lead during a high volume day with coworkers out sick, coordinating with the team to catch errors and ensure customers received a satisfactory product/service through exceptional bla blah, insert bullshit reason. @@votewithyourmoney9454
That's because you're supposed to prepare for the interview. Memorise the same story and answer in every interview whenever they ask you
No sht you should prep. These are very common questions. You should have your 30 second elevator speech, disagreement story, improvement story, prioritization story, problem-solving story at the minimum.
Only works if you have actually been through that situation , otherwise you would have to create fake scenarios prior to the interview and memorize them which is extremely tedious, this is the case for many people.
it's sooooo easy to create "success" stories that can't be verified, ahaha.
proof of employment and education can't/shouldn't be faked, though!
If it's your first job, then you could refer to situations in uni with a prof/ other superior or other challenging situation in your everyday life (difficulties while buying sth expensive, booking and researching a holiday trip, exchange program, experience with rude people, situation at the doctors....)
I absolutely discussed scenarios in student organizations/clubs and teachers/profs. You can even use group projects as an example if there was a dispute about work distribution or anything really. The most underestimated thing anyone (especially women) has is experience. In constantly see people my age say they don't have anything to put on their resume, when they have a TON, and just need to figure out how to phrase and tailor it
yeah me disagreeing with my boss got me fired so
I have been in an interview with questions like this where I couldn't think of a situation that fit. Instead of making a situation up, I just said what I would do in the situation, I got the job, so at the very least it didn't hurt me.
Me: told that I've never had a job before
The interviewer: when was the last time you disagreed with your boss
You are both just following your respective scripts
Well, no need for a job to experinece this kinda situation. Straight out of school? Possibly worked on a group project, or perhaps you were doing something in school under your teacher, or perhaps you and your thesis supervisor didnt see eye to eye once etc. Just apply what you can, maybe.
Its important to come up with a success story and present yourself...this whole world is a lie
The earth is a square, the time is stopped at 7:20 and the owls are gods
Soros is not a lizardy, but a frog and space is made of babayagas
Just learn how to lie on the spot. It's a great skill to have, specifically to deal with corporate BS and HR questions.
That's right, i don't have that skill so i have to create fake stories for each possible question before every interview and memorize each story which is very tiring...
@@rdg665 I understand. It can be tough sometimes. Practice makes perfection. As more you train the better you get.
Every time I have to tell a lie a little piece of me dies 😔
It’s odd tho I’m great at bullshitting to friends but I freeze up when I’m trying to come up with a story that makes me sound good. Even if I make something up it just makes me seem like an ass.
@@Veilfire yep same. Even if I am very good at it, I decided to never lie again as I felt like I was gradually losing my soul
I hate hate hate these questions
I hate hate hate the tap tap tap
"You were great! What a leader! The salary is 37 lima beans a day. You start this sunday."
37 lima beans a day? Does it also provide free peanuts on Christmas? sign me up lmao 😂😂
I've had interview questions like this where I couldn't think of a situation that I've been in that fit and I'm just honest. I say, "I can't think of a situation like that that I've been in, but here is what I would do..." I got the job 🤷♀️
Right...what if I don't have a story because I'm generally chill at work? I come in, get shit done, and go home.
Yeah , I’m the same. I just do my work and go home. I never had to deal with disagreeing with a boss because I just do what they say and go home. But maybe you can go about it as what you would do in the type of situation like say “ thank you for asking, I’ve actually been lucky enough to not be put in that situation but if I was, I would go about it like this …..” and just say things like schedule a meeting with them or ask them for a time to talk about the situation in a respectful and professional manner.
If you are like that they probably won't consider you because they want someone who takes initiative and all that crap
I dealt with this by talking about not a disagreement, but just initiative. Boss says “do simple task”, I suggest I should do slightly more complicated task, I do it, boss is impressed.
You can tell what they are looking by the questions they ask. If they ask drama like questions they might be trying to find some who is chill.
About 8 years ago, I had an interview with a cable company for customer support. The only questions they asked were: "tell a time where you failed so miserably" you cried at work; " " you cost the caller/customer money that was not refunded; " " you cussed out the caller and hung up.
I am not kidding, these were their questions.
My answers: I have never cried at work; I have never cost a customer any money; I have never cussed out a caller. I told them everyone makes mistakes. What is important is how you fix it and to ensure you don't make it again.
They did not like my answers.
It is no wonder they have thousands of complaints filed against them for horrible service and theft from their customers.
If I had gotten the job, I'm sure I would have gone crazy with the way they ran their department.
Those seem like good answers to me. What did they want to hear??😂
I hate "talk about a time you provided excellent customer service" for customer service roles. Because I try to give people the best service I can, but most people don't need anything other than the basics and people who do need more may need something we aren't allowed to do.
Once I was interviewing for an online customer support position and they asked me about a time a customer was rude/threatened me. So I told the this story of a time a student in a face to face class tried to attack me. And how I kept my cool, helped the student calm down and told then in a form voice to go to the corner and do some exercises. They told me that story was not good enough because it was not an online event and that somehow my student was not my customer... I literally explained to you that when a crazy Karen put me in danger of bodily harm I was able to keep my cool and redirect the situation all while being professional and that is not good enough ?
Some interviewers don't deserve the time of day
Congratulations! You've inadvertently discovered the REAL reason for the "behavioral interview questions"... candidate exclusion without fear of a lawsuit.
See, if they just stuck to objective facts like performance track records, above and beyond education, long consistent employment history, etc., their resultant employee pool might not be "diverse" enough for their liking. If they select based solely on objective standards and they reject the best candidate simply because they don't contribute to their "diversity" there is a (small) chance a lawsuit would be successful.
However, adding a subjective component and disqualifying based on a subjective component whose scoring could only be known to the interviewer, it opens up reasons to deny a candidate that aren't objective and hence can't be discriminated against.
Internally, its usually used because they already have an internal candidate in mind but there are other applicants who are objectively better and need a way to disqualify them somehow.
The bigger and more toxicly left the company, the closer the probability this is the reason approaches 1
@@DW11111facts
@@DW11111 I wouldn't want to work for someone like that anyway
None of them deserve their jobs at all because every study has shown interviews to have zero correlation to job success.
For alot of us we just BS the interviewer.
Most people have never had the opportunity to really take leadership in a meaningfull way.
Or the worst thing people dealt with was so out of their hands that the only thing to do was to just push through the problem, with nouthing changeing...
Oh, the story itself is definitely BS. The creator is just presenting it in the STAR method, a logical, concise way to BS. It helps u to know wat to BS, how to present that BS professionally and from the interviewer POV, help raise credibility.
@justwalkingby3882 ya I know just wish we did not have to bullshit as much.
We have to, professionally, bullshit 😅@@LockCard
This. 90% of the interview is just your ability to BS, and the remaining 10% is what's on your resume if they bother checking that at all.
It's totally fine the BS to a degree (don't out right lie). Really these questions weed out the crazy ppl who answer with the weirdest stories about how they almost had to hit a coworker or something. Lol
Interviewer: can you tell me about a time you had to take charge.
Me who's always been what I call a "storyteller liar": *cracks knuckles*
Star just sounds like the whole story start to finish. I h8 job interviews
Interviewer: Can you tell me about a time that you disagree with your boss?
Me : So you this scar here....
The issue for me is all memory of my past life suddenly evaporates from my brain during an interview unless I have memorized everything I may need to say lol. STAR method does help simplify and guide what I choose to memorize though, so thanks.
I like how she said it all without badmouthing her last job
My ADHD and love of story telling came in clutch for these questions
“Tell me about a time that you failed”
I can’t. I’ve never failed.
A disagreement with my supervisor led to emotions on both sides, me being very unhappy with the treatment I was receiving, and eventually leaving that company. I was there for nearly five years. We had ongoing safety issues in my dept that weren't being addressed, and I demanded something be done about them. Sweeping health and safety hazards under a rug does not make them go away.
I was expected to use the STAR method for a “big tech” interview. It allowed them to ask probing questions about my previous employers’ product line/road map and project deadlines. I refused to answer those questions and left the interview midway.
The STAR method can be used by unscrupulous companies to get corporate intel on competitors.
When I interview candidates, I specifically tell them to talk in general tech terms and not feel compelled to talk specifically about their current employers’ projects.
I'm waiting for one star story that actually notes about how management kept trying to literally intentionally sabotage them
I got a job with some of the advice from your videos. They told me i was one of the most prepared people for as young as i am! I’m 15!
meanwhile autism me is dying for a circumstantial random thing that relates to this question is maybe 1/2 as easy as the other questions.
I don’t have conflicts with customers or bosses…. I don’t know what to say . I don’t have a lot of conflict experience as well. It’s hard to produce corporate bs but you talk about home narsissm you came to the right place. 😅
Erin is always impressive in her videos, and I just have nothing to say in terms of criticism lol
Erin can you dedicate a short to why you shouldn't disclose a disability outright until you're hired? Love your content ❤
Thank you, Erin! I finally landed an interview after job hunting for 4+ months and it's this afternoon 😬 doing my best to be prepared so that it can go well! I really need a job right now and this would be a pretty decent one, even if it's not my dream job. Cross your fingers for me! 🤞
As an interviewer we do ask questions like this and I always recommend Star or SBI frameworks for describing scenarios
Situation, Task, Action and the Result
i’ve always been a bad interviewee and i gotta say you are doing the lords work! i wish schools weren’t such a college pipeline and taught us or at least provided information on how to be better in job interviews. thanks bestie! ❤️
Omg thank you so much. I always freeze and then feel incredibly embarrassed. I’m struggling to find work atm and this is a life saver. I’ll use this on my next interview. Thank you so much!!
S - Situation
T - Task
A - Action
R- Result
😊
Coincidence! I just passed the first interview for a job opportunity using this method!
I don't think fast on my feet, or under stress. So I don't interview well
Hi Erin! Love your videos they are so inspiring and helpful!🤗 Can you do a short or video on annual reviews at work and what are some good generic type goals to add for the year? I work in IT healthcare for reference. Thank you 🙏🏻❤
Funny thing is with our company this is the entirety of our interviews and I only wish they wanted that type of STAR. Normally they want specific specific and do follow ups on your story. Overly difficult
As someone who got diagnosed late for autism. I've ALWAYS done this. Didn't know I should, butalwayss did because, well, masking.
What if you've never been in any of those situations?
Great feedback! I hate questions like this.. in one specific interview, the person wouldn't stop asking these questions.. as if they were simply looking for a self-depricating personality.
I needed this at this moment. I'm doing a digital application and I took a break because of one of these. This is the first time I've watched this channel.in a few weeks so I guess the youtube gods were on my side today!
These types of interview questions make my skin crawl. certainly caught me way off guard in an interview I had once.
At this point, I have no idea why we go through job interviews. No one is being honest or showing their true selves
100 percent.
Idk if you'd see this or not ... but your advice has literally helped get the awesomest job ... thank you so much for making these videos and helping so many of us out
I need to use this method when telling a story because I cannot get to the point for the life of me
My issue with answering these questions is that i genuinely dont have an answer for most of them...like I've never had any real conflict at work. All my roles have been very straightforward and self regulated. My history is as a server and an archaeology field tech. Both of those jobs are just "do this action all day (waiting tables or digging holes) and myob and youll be good". I do that so...what conflict is there? Ive never had to do anything but take orders. As for with coworkers i tend to get along or at least be polite with most people. Only conflict with a coworker i ever had was one woman, 15 years my senior as a teen, blew up at me and despised me because her man said he thought i was cute (i had no interest in the man and no idea he said that. He only worked at the place with us for a few weeks so i didnt really know him). I have a feeling that's not something interview appropriate 😂 but i also don't want to evade the questions by being honest and saying i havent had any workplace conflicts. Im 27 and have been working since 13 so i dont have the excuse of no work history either...
That seriously helped my interview thank you SO MUCH ❤❤❤❤❤❤😊😊😊😊😊
This only works if you have had a good experience. How about when you disagree with your boss and the boss response to that is, well it's my decision, I'm the boss.
Imagine an interviewee saying " I need to phone a friend".
Erin, this channel just keeps getting better!
What a load of bullshit. Not the advice, but the performative crap that we have to do to get a job. Interviews should be talking through your resume and then having you demonstrate the skills that they're looking for on the spot. That's it.
It's really not though just because you don't like it. Your skills are only a small part of doing the job, for most modern work positions collaborative skills, problem solving, and conflict management are huge factors in everyday work, and your actual technical skills are far less important than them. Technical skills can be taught on the job, interpersonal skills not so much. These questions show what working with you is going to be like, and that's the real factor your manager will be interested in.
@@xelena7093 Yup the only thing the manager will care about, is how well you'll cover his ass, when he inevitably screws up.
See the example where the _presented_ outcome was "we tried both, the result was successful [no I will not tell you which tactic worked]"
And no, these questions do not show whether I'm the kind of person who's 'unhelpfully dodgy' or 'unhelpfully direct'
It shows which one, *on first impression* , I *guess* you are.
I can do both, but as I'm not in marketing/sales deciding which to use, based *only* on first impressions,
is literally only relevant to my job-interviews.
@@user-jn4sw3iw4h that's a very ignorant view but hey whatever works for you
It's just another personality contest sometimes lol
@@xelena7093 and which part exactly is the ignorant bit?
The part where:
- I break down how
"I can present the situation in such a way it doesn't bring any shame or guilt to the manager that disagreed with me" was the actual contents of that answer (and likely intentionally so)
- the part where I point out that for your stated goal of "how would this person do conflict resolution?" Its significantly more useful to understand the personality of the person you have a conflict with and act a accordingly, than it is to _happen to have the personality, that's less likely to conflict with the person holding the interview_ (which provides no such guarantees for how well this matches with the rest of the team) or in case of people who do know what's happening _act according, what would work as conflict resolution, when dealing with _*_your best guess_*_ of the personality of the person conducting the interview_
(Effectively testing the speed of determining one's personality, often driven by the incorrect assumption, there is only one correct personality)
- or was it simply ignorant of me, to consider you could possibly consider dissenting arguments
Also it never a situation where there is no a villain. Never paint anyone bad when you are answer this question or admit making a mistake.
Hiring managers have a power complex.
What if my story time ends with me applying to the job I'm interviewing for?
😂
There’s a company I’ve interviewed for several times that REQUIRES you to answer in the STAR format. I absolutely HATE using it. For some reason, when you’re put under that pressure where you’re forced to answer in that way, it makes it almost impossible
Where was your channel when I was looking for a new job this time last year? Well its good to have now.
Very effective method. I used that method in our practice interviews
So I’ve been on both sides of these type of questions. And you may never think that you disagreed with a boss previously but there’s always been sometime in your life that you disagreed with an authority figure so if you can’t think about a previous job think about just a previous situation, where you didn’t agree with an authority figure.
These questions are also very telling on not just a behavior, but on the attitude of the person you were interviewing. One time I was interviewing a guy who claimed that he had never ever made a mistake before. We even prompted him that it didn’t have to be work related. It could just be school related or family related, and he was adamant that he had never made a mistake before. This is not a kind of guy that we want to hire because you want somebody who can own up to mistakes and learn from them.
okay this one is good!! I never realized i sort of follow a similar way to answering things and now this is going to help me more along with have an easier way to describe this method to my boyfriend who has a hard time in interviews
These are mad easy you make.uo the answer on the spot
When intervieiwng at high level jobs in the government this is exactly what i was told to do and pased 🎉. Its all about preparing these stories in advance. Practice makes perfect.
Oh my gosh, i really needed this! My interview is tomorrow and hopefully i land it.
Erin´s def helping a lot of young soon to be workers :D
THANK YOU FOR YOUR PIECES OF ADVICE ❤ YOU ARE A GEM ❤
Very helpful info 💯 that unfortunately weren't taught in school
MORE OF THESE PLEASE
I got one of these questions one time that cost me my interview lol can you make a video on how to respond to “name a time that you persuaded someone?”
I literally had my first interview a couple days ago and this would’ve helped then lol! I mean I got the job so I’m not complaining, but this would’ve helped big time!
I had this type of questions recently. I don't think I like them. But as a life lesson, it was good to look back what kind of failure stays to haunt me 😅
I'm more ok with that particular case now actually. So, thanks interviewer, and sorry I didn't choose your job 😳
Huh.. we use STAR for note-taking, never thought about using it for interview questions!
Love your videos ❤
oh my god i LOOOVE this method, when I write answers for interview questions (im someone who has to rehearse a 100000 times before I go into one) I ALWAYS include STAR questions and without fail 2/5 are always asked, so be prepared to have a story or 2 in your back pocket!
the cool thing about zoom meetings tho is that now i can have my script on screen when I get stuck lololol ;)
Pov your only job has been in a kitchen:
Situation: my boss was an aggressive, confrontational jerk.
Task: one of my coworkers didn't know when to go to lunch
Action: i tried to explain it
Result: he tore me apart, hit almost all of my anxiety and self worth triggers, i cried, and then he VERY uncomfortably wapped his arms around me saying "im sorry buddy"
I dont work there anymore.
I actually just used this on my last interview I got lucky I talked to my co workers before the interview
I really love your content! Could you base some of these answers on middle lower class like phlebotomist or mcdonalds idk just not corporate because I feel like it's so much easier to answer these for corporate jobs
Well I am glad you are professional interview taker :)
These questions are the bane of my existence. 😅
Funny thing, I got a review from a practice interview at school once and I didn't know what the star method was but that I used it really well.. by accident✨️👍✨️
Honest version...
Blah blah blah blah...and in the end we did what the boss said and we are here today 😀
i got asked in an interview “if someone tells you to do something, will you go do it?” and “do you get along with others?” and those were the only questions asked. very strange.
I get she's trying to coach folks through Conflict Resolution Interview Questions, but that's not what these specific questions are actually meant to tell the interviewer: they're meant to get you to narc on how obedient, headstrong, and intelligent you are, and you need to walk the thin line of, "Obedient enough to not publicly question my boss, headstrong enough to push through difficult conditions, and smart enough to do the work but too dumb to form a union or quiet quit/work to rule."
Yup. Try to think of about 3-5 times at work where you did something interesting and be ready to share those. Most of these questions will be vague enough you can probably choose between a few of them depending on how you want to frame them. Like her example story could also be used as an example of conflict resolution, showing initiative, teamwork, communication skills, resource management, or risk management.
❤ good job champ
I’ll binge watch all of these be4 my next interview
ERIN,I love these.
Erin red hair would really suit you ❤
My last interviewer asked me what my favourite sandwhich was??.
For failing talk about a club or sport and same with leadership ( unless you are passed school)
What do you do if you don't have an example for the question they ask? Just tell them how you believe is best to behave in a hypothetical situation is what I normally would do.
Google 64 toughest interview questions. It is a list of behavioral questions, how to answer them, and why some answers are bad. Just try your best to think of a answer similar to theirs. Usually one example can be twisted to fit a lot of the questions.
I hope that i remember all this when i finish school
The issue I think most people have with these questions is we don't necessarily have an example. When I was young I worked at a very small family owned embroidery shop and then at Disneyland, neither places allowed very much for leadership or disagreements with managers because as a little cog you basically just have to follow what you're told. With Disneyland I could be a little more free to do some stuff but most of it was so structured it didn't leave room for anything except what you're expected to do.
Amazon uses this technique 😊
This is Genuis!!! Thanks!!
Omg I have so many stories, they're gonna regret asking me to share
My social anxiety could never
Remember, these anecdotes don't even need to be true
I’m literal shut at remembering anything lol
Thank you :)
Haha I just learned about this in one of my college classes, got a A+ :D
Twice I got the director of our district in trouble with the #2 person by informing the director of another division I had submitted the report. It had been sitting on the director’s desk for weeks.
You’re the MVP of TH-cam❤