ServiceNow Agent Chat Configuration

[@JuniorTeixeiraDev]

Very helpful !! Thank u bro.

[@jessicatovar6509]

@Servicenow Technology, Im working on Virtual Agent and after connecting with a HR Live Agent the user's input field is disabled, meaning that only the Live Agent is able to write in the chat.
Do you know what is the cause of this problem?

[@yashshinde9444]

Very helpful thank you

[@yudhveersinghshekhawat]

Can we install any app on mobile to chat with users?

[@josequinonez3079]

Thank you!

[@abhishekkumardubey2298]

👍