Day 1: Leveraging IT & Outsourcing for Mutual Growth in MENA

Mrs. Dana Darwish - Program Manager (Moderator)
Ministry of Digital Economy and Entrepreneurship (MoDEE)
Mr. Waed Alhawamdeh - Managing Director - Jordan, UAE & KSA
Concentrix
Mr. Hussam Dwairi - CTO
2P
Mr. Alan El-Kadhi - Director
Gaza Sky Geeks (Mercy Corps)
This session addresses the growing sectors of IT Outsourcing (ITO) and Business Process Outsourcing (BPO) within the Middle East and North Africa region. This engaging discussion will explore how these industries can serve as pivotal engines for economic growth, job creation for youth, and a means to bridge the tech professional gap both within MENA and internationally, particularly in Western Europe and North America.
Key areas of focus will include:
Overview of ITO/BPO Landscape in MENA: Presenting current trends, market size, and the potential within the MENA region for ITO and BPO services. Highlighting how MENA countries can position themselves as attractive destinations for outsourcing.
Win-Win-Win Strategy: Exploring strategies to create a triple win scenario: generating employment opportunities for the youth in MENA, expanding the export capacity of ITOs/BPOs based in the region, and addressing the shortage of tech professionals in target markets like Western Europe and North America.
Success Stories and Case Studies: Sharing examples of MENA-based companies that have successfully entered and thrived in the global ITO/BPO market, including lessons learned and best practices for scaling operations internationally.
Skill Development and Capacity Building: Discussing the importance of skill development programs and education in preparing the youth for careers in ITO and BPO sectors. Examining partnerships between governments, educational institutions, and private sectors to enhance the employability of young graduates.
Challenges and Solutions: Addressing challenges such as language barriers, quality assurance, data security, and competition with established outsourcing hubs. Offering insights into overcoming these obstacles to emerge as a competitive player in the global outsourcing industry.
Policy Frameworks and Incentives: Analyzing the role of policy frameworks, incentives, and infrastructure development in encouraging the growth of ITO and BPO sectors. The importance of creating a business-friendly environment that attracts foreign investment and nurtures domestic enterprises.