Ppl are saying it’s the plaintiffs fault, but she literally chose a sample and ordered, checked her order info on delivery and it was correct, name, inventory information exactly. she assumed it was her fault and allowed the installation meaning she was taking responsibility UNTIL she checked again, THAT wasn’t the Sample she was given. Pay the woman.
No. She said the tile guy picked up the tile and WHEN she got home that evening, she thought it looked dark. Seems like there should have been a final review BEFORE he started laying the tile.
Neither the Plaintiff nor the defendant should be responsible for the screw up of the manufacturer. I disagree with The Judge about the correct party to sue. I think it should be the manufacturer not the seller.
I agree! This is her 4th bathroom, if this didn’t go in her favor, she may have given a bad review of the company when it’s not even the company’s fault. Good ruling.
Sometimes contractors are wrongly blamed and sometimes the client is just an utter LUNATIC!!! My dad is a contractor who has a former client that took some mistake that he supposedly made (her first complaint was made while drunk so we didn't take her seriously at first) and turned it into a whole ordeal. He agreed to fix it, sent her the paperwork about his return and everything. The Friday before he was supposed to return she suddenly files all sorts of complaints against him and doesn't want it fixed.
Absolutely not the plaintiff’s or the contractor’s fault. The contractor may have seen 20 different tiles in 2 weeks, he cannot remember everything. Also, the plaintiff would never had known that they switched the color on her until it was in place. Good win. 👏🏾👏🏾
@@adammiller9179 No. The plaintiff tried to save money by acting as her own general and therefor it was her responsibility to make sure it was correct before it was installed. This was a bullshit ruling that would never stand up in a real courtroom.
It doesn’t matter how many tiles the contractor sees in a week, it’s his job to remember. You absolutely cannot sell some thing and then switch it, hoping they won’t notice until it’s too late… But I don’t know I’m still at the beginning of the episode.😂
The plaintiff and the defendant were very impressive in court as well. Don't talk unless the judge tells you to, don't make any faces, be respectful. This is how court is suppose to be done. Too many act as of they were animals.
The difference between the tiles were just too subtle, especially since the numbers matched the invoice, the contractor wasn't at fault and neither was the plaintiff. I'm surprised the defendant didn't just pay the install fee, because she would have eventually gotten it back from the manufacturer, crediting her 7% for every order.
So basically the tile company was going to recoup all their money from the manufacturer but quietly let their customer eat the expense. Glad she ruled in the plaintiff’s favor. Looks bad for the tile company.
I'm a tile contractor and I see different combinations of tile colors that it's mind boggling. It's not my job to lay out the tiles to see if it looks good. There are so many shades of tile colors how is an installer supposed to know if it's the right shade? If the numbers jive with the invoices then I'm satisfied. Maybe the retailer should've picked up the tile and made sure it was the right color instead of blaming the installer. The defendant was going to be compensated for the labor with a 7% discount on future sales so they weren't going to be out any money. Pay the plaintiff.
Pure curiosity: if you picked up the sample for the customer and brought it back to their home.. would you think it’s reasonable for one of you to compare the delivered product with the sample before install? The tile store took the same route as you said “check the numbers and it’s good enough for me.” But the store doesn’t have the physical sample they sent home with the customer.. especially when this is manufacture mislabeling idk how the store would tell the difference.. One quick check by the woman or the contractor and this could have been avoided.. or if the manufacturer didn’t make mistakes.
The defendant is claiming you’re supposed to lay all the tile out and then have the homeowner approve you to begin installation. I’m not sure what planet the defendant lives on. That’s not practical for either the contractor or the homeowner unless everyone has nothing but free time.
@@iamthomasgreenman Neither the contractor nor the homeowner had the sample when the tile arrived. It would have been returned to the store. So there is absolutely nothing for the contractor to compare the delivered tile to.
This is crazy - happened to me too with shades of grey... paperwork matched, tiles didn't - lucky for me i took one tile home when i selected my tiles (i always take one from a box, or a box with me) and then i use that to match colours... Saved the day! Grandpa was a builder and he told me to do that always...
Happened to us with carpets from a "Posh" UK shop. They fitted the wrong carpet, asking my wife to "keep out of the way". I get home and immediately I say that is NOT our carpet. Next day phoned up, given B.S. by the shop, then I remind them I have the samples that we paid for, reference numbers and a written copy of the order. They then say sorry, WE ordered the wrong carpet BUT we will give you 10% off if you accept it. I said NO! I said YOUR mistake and you have thrown away all this carpet, they say, we will sell the wrong carpet (now used) as remnants. I pointed out that was a criminal offence. They then ordered the correct carpet, which was fitted 8 weeks later, NO APOLOGY was given. The fitters the second time around, independent, told us that they were ordered NOT to leave a single piece of wasted carpet, so we were punished TWICE! Thank You John Lewis, High Wycombe, Bucks, UK.
I had a mislabling issue with haircolor. The sealed box read dark blonde, the tube inside was Ash ( green)extra dark brown. It was a good thing I wasn't super busy that day and looked at the tube before mixing! The whole case was mislabeled. Lots of blondes would've been really angry!
That happens to me with a top brand. Bought a dark brown that was labeled on the box and it was sealed. Girl I mix it it looks dark next to black. Put it in my hair Bam!! it’s cherry red😭😭😭
I just went through this with what was supposed to be an electric/cobalt blue highlight for *dark brown hair.* The picture showed a model with black hair; but, the box said "not for black hair" and showed before & after pictures of the highlights in brown/dark brown hair. So, I thought I was good. OY, was I wrong and I looked like a real wicked witch 😂 The "highlight" was actually black hair dye with blue highlights. Thankfully, I had a really good color remover in my basket of hair goodies and was able to get the majority of the color out. Time to replace my rescue stuff and try to find the right product 🙂 Take care! ❤️
If you think the plaintiff is liable because she didn’t verify it, but ignoring the fact that the defendant should have verified it before putting up in her store is so astounding
Im a tile installer for 25 years....15 to 20 times in my trade that situation happend to me...wrong tile or shade....but always...always I manage to catch the mistake ether from the tile vendor or manufacturers....chech your materials and always double check with home owners....10 to 20 minutes well spend...
how on Earth can you install tiles all the way to the bathtub before you notice they're the wrong colour? How can you not see it before you lay the first one?
Not the contractors fault, and it’s a shame this woman is blaming their contractor when these people have come to her multiple times for tiles… This woman has a lot of respect for her loyal clients
A smart person would have STOPPED as soon as she thought something was wrong. Every time I have hired a home repair SOMETHING goes wrong. Dont trust others to look out for you.
Definitely would have checked the tile against the trim before starting. That failure is on the installer. However, I've seen tile that had substantially different trim. If I were the installer, after having checked the trim and the tile, I would have called the client immediately to raise the issue and not started installation before getting approval from the client. If that procedure had been followed, it would have all been on the plaintiff and swapping the tile a courtesy from the seller. What was described as happening is very common.
It’s not that simple. The plaintiff wasn’t home to verify anything. The contractor is paid by the job, not the hour. Stopping to wait for the plaintiff to come home from work would’ve cost the contractor. The tile colors weren’t so blatantly different that the mistake was immediately noticeable. Like the plaintiff said, something looked off but she needed to see more of the job complete before she could pinpoint the issue.
@@mikesteele05 Plaintiff had a phone, and the contractor should have had the number. Laying out the tiles and the trim beforehand, which is good practice (but not doing so does not necessarily make a contractor bad) would have immediately identified the issue. However, if I was the tile contractor and could not get in contact with the customer after several minutes, I would likely have started. Some people like that look and I have seen MUCH worse.
So she checks the box and it matches what she ordered, but it’s still wrong because the manufacturer messed up the samples and we’re back to install and just chalking it up to a bad choice until it’s all done and you dig a bit deeper
Weird how some people are blaming the plaintiff for not double checking the tiles she received against her bathroom before installation. How about we blame the tile company for not double checking the tiles that came in against their own sample? If you're going to blame one for not double checking, you also need to blame the other for not double checking.
The case makes me feel like I'm watching the 80s Judge Wapner episodes. I'm sure there's Aqua Net in at least one of those hairdos. But on a serious note, defendant needs to take more accountability. I see both sides but you can't blame the contractor for something that happened on the backend.
Me too, but I can see how the plaintiff may not like the contrast between the darker one and the grey tile she has underneath. If you look at the picture with the tile she wanted, it blends more with the lighter shade.
I ordered drop earrings from Amazon, and what arrived were similar, but not the same. There was a cheap-looking small pink bead at the bottom of each. Even the customer service agent agreed that's not what the ad pictured.
This does not fall on the plaintiff or the contractor. They say it was the manufacturers fault for mislabeling the tiles. In my opinion this falls on the tile store because they should have noticed that
I work in this industry and it is 100% the defendants fault, despite it being the manufacturers error, you have to accept the blame, explain the reasoning/situation and fix it. It is now her responsibility to fix it and make it right. Plus if she orders as much time as she says she does, 4gs is not going to break her bank. Once her client is taken care of she fights her battle with the manufacturer. It's tedious but it's the right way. Edit. Not a single company will lay out an entire job TWICE. just to check colour. That is double the labour and double the time. 🤦♀️
Tile can be so tricky. I totally understand what the plaintiff is saying. I bought bathroom tile recently and I thought I was losing my mind when the installation started and it did not seem to match the existing parts of the room like I had envisioned. The wrong grout was used. I had to have the existing part of the room with the other grout redone and from an error I am fortunate to have an ever better looking room than planned.
Can’t believe the tile lady is collecting money from the manufacturer to cover the cost of the installers fee but didn’t give the plaintiff a penny. She tried to make money off the plaintiffs expense. Glad the plaintiff won
I can't see where the Plaintiff did anything wrong. It's between the tile store and the manufacturer to work it out. No need to be hard on the Plaintiff.
Did I understand correctly that the manufacturer replaced all the tile for free, and also said that they would discount future orders by 7% until the entire $4,000+ was reimbursed? And then the defendant was just going to keep those savings and not give the money to the plaintiff? That makes defendant look really really bad.
The defendant should have paid right away for the mistake ! The manufacture was at fault, they were going to compensate the defendant. The defendant took the cheap way out by just paying for the tiles and not the work to put them in. I would never go back to that store again. She kept trying to blame the plaintiff and contractor!
Not sure how people think the customer is at fault for not catching the manufacturers ridiculous mistake. Is that how it works, customers are liable for manufacturing mistakes?
The defendant should definitely sue the manufacturer and bring them to the People's Court to recoup their loss. However, I am not sure what that would do with their business relationship.
The defendant needs to sue the tile manufacturer in this same court otherwise chances are high she may lose her case. To her disadvantage : 1. She had signed and accepted the tile whithout opening the box. 2. She has a written contact that states "installed tiles are not refundable".
Amazing during the introduction I thought the plaintiff didn't have a leg to stand on....boy was I wrong. Clearly the defendant can get 7% until they recoup their $4000.
This just happened to me recently with a bathroom vanity. I picked a shade of dark gray that was in the showroom (the sample). Luckily they opened the box in front of me and when we saw it, it was light gray. It had the right numbering, but the color didn't match with the one I saw in the showroom. Well anyway at the end I had to take the sample, but no discount was given.
So the defendant orders "a lot" from that manufacturer and this is how they treat her? 7% for every 1,000. That would take years. Whereas giving the store $4000 would make them a better business. Shame on them.
Maybe the Tile Shop had put the incorrect labels on and the Tile manufacturer had pointed this out. The Tile Shop may be just "blaming" everyone else, that is my conclusion watching this.
How does she always tell the plaintiff to match the delivery to the sample BEFORE they use or work with material, but here she’s mocking the idea that they should lay out the tile before installation? They should! Lighting is different and one tiny sample won’t do to know if it’ll match or work with room.
If I picked out a sample, ordered it, matched it to the info and all of that, if it ended up looking different I would also fully blame myself at first!! This all boils down to the manufacturer needing to reimburse the customer
The owner of a historic home related a funny story about a kitchen renovation. She had chosen a beautiful creamy off-white for the cabinets from a sample board in the cabinet makers office. Once done,she complained that the color was wrong . She went back & forth with the contractor,who was trying to appease her . The reno was in the high six figures & this was potentially an expensive screw up , but they had to make it right. They went back to the sample board & the order number was correct but the homeowner was adamant the color in her home was not the same. The sample board made it’s way to the house for comparison.Sure enough,the cabinet color was a much brighter white,in comparison to the sample. Then the 💡went off in the contractor’s head. The shop owner was a heavy smoker 🚬& the sample boards hung on a wall in his office. Nicotine had stained the off-white the perfect color for this historic home!! 🚬🚬🚬
Usually the norm in the society is for the seller of the tiles , they will only refund or replace the tiles . If it was a contractor that did the whole job, then the refund would include the labor . That’s what is normally done in America. That being said, the plaintiff is fortunate that the judge ruled in her favor to get reimbursed for the labor which was done by a seperate contractor.
"the contractor should inspect the tile" - Let's assume that's a fair statement. But what is the contractor inspecting the tile for? It's the right package, the right tile, the right PO. He can't be expected to remember what the sample looked like. And it most certainly isn't his job to tell the client that her choice is ugly.
Turns out husband was right. I am kind of torn with this one. Yes Manufacturer was in the wrong for color being in wrong box.. Store owner is not going to know color is in wrong box. When it is taken. What the plaintiff should have done when husband noticed it was wrong. Right there she should have gone back to store before installing the rest. That is how I feel about it. Really was not store owners fault. It was the manufacturers fault.
People that are blind would love to be able just to see and homeless would love a bathroom with different colored tile.This woman needs to learn to count her blessings.
I don't know..... they all seemed to know something was wrong but they just continued to install tile. For the contractor I could see him just not wanting to be bothered because he has other jobs to do. I think the owner should have to eat part of that. 20% maybe..
How dare the manufacturer not acknowledge their huge mistake in this, I really hope the defendant took the manufacturer to court...
The manufacture should have just paid the lady. 7% increments, Pay yourself back. ridiculous. They should have mentioned the manufacturer.
Ppl are saying it’s the plaintiffs fault, but she literally chose a sample and ordered, checked her order info on delivery and it was correct, name, inventory information exactly. she assumed it was her fault and allowed the installation meaning she was taking responsibility UNTIL she checked again, THAT wasn’t the Sample she was given. Pay the woman.
No. She said the tile guy picked up the tile and WHEN she got home that evening, she thought it looked dark. Seems like there should have been a final review BEFORE he started laying the tile.
@@lcam9241 yup I agree.....
She saw it was off but installed anyhow.
The tiles were mislabeled by the manufacturer! The client didn’t do anything wrong on her end
Neither the Plaintiff nor the defendant should be responsible for the screw up of the manufacturer. I disagree with The Judge about the correct party to sue. I think it should be the manufacturer not the seller.
Considering the plaintiff gave the defendant so much business, I think they could’ve done more to help her.
I agree! This is her 4th bathroom, if this didn’t go in her favor, she may have given a bad review of the company when it’s not even the company’s fault. Good ruling.
The contractor shouldn't be blamed for the mistake of the store as the store should be the ones that verify they received the correct product.
Sometimes contractors are wrongly blamed and sometimes the client is just an utter LUNATIC!!! My dad is a contractor who has a former client that took some mistake that he supposedly made (her first complaint was made while drunk so we didn't take her seriously at first) and turned it into a whole ordeal. He agreed to fix it, sent her the paperwork about his return and everything. The Friday before he was supposed to return she suddenly files all sorts of complaints against him and doesn't want it fixed.
Uh, no- stores base it on item number. No store has time to inspect every load of tile.
The manufacturer LABELED it wrong. The store doesn't make up the color names.
Absolutely not the plaintiff’s or the contractor’s fault. The contractor may have seen 20 different tiles in 2 weeks, he cannot remember everything. Also, the plaintiff would never had known that they switched the color on her until it was in place. Good win. 👏🏾👏🏾
Judge is making up her own law on this. Totally the plaintiffs fault. Terrible show.
@@Lenzo8449 They showed the WRONG samples. The plaintiff ordered from that. It's the store and manufacturer who are at fault.
@@adammiller9179 No. The plaintiff tried to save money by acting as her own general and therefor it was her responsibility to make sure it was correct before it was installed. This was a bullshit ruling that would never stand up in a real courtroom.
It doesn’t matter how many tiles the contractor sees in a week, it’s his job to remember. You absolutely cannot sell some thing and then switch it, hoping they won’t notice until it’s too late… But I don’t know I’m still at the beginning of the episode.😂
@@Lenzo8449 gasp😯 a real courtroom!!! You take that back😌Judge M is the realest! 🥰🥰😂
The plaintiff and the defendant were very impressive in court as well. Don't talk unless the judge tells you to, don't make any faces, be respectful. This is how court is suppose to be done. Too many act as of they were animals.
I agree.
The plaintiff walked in there like she was the baddest B walking the Earth. Even with that 80s mom hairstyle. I'm not mad at her. 🤣😂
No cap she ain’t that bad looking for her age I would still hit 😎
True. I mean, she's fit though. :)
The defendant has a side ponytail complete with scrunchie..😅
Lol. She just walked in normally to me 🤷🏾♀️🤣. But she is fit. 👍🏽
😂😂😂
I totally thought the plaintiff was going to lose. After hearing the evidence, I'm glad she won!
No way it is totally noticable I knew she would win
The difference between the tiles were just too subtle, especially since the numbers matched the invoice, the contractor wasn't at fault and neither was the plaintiff. I'm surprised the defendant didn't just pay the install fee, because she would have eventually gotten it back from the manufacturer, crediting her 7% for every order.
Always always always keep the sample you pick.
All fault is on the manufacturers of the tile, the numbers not being correct!
Bro the way the plantiff walked in swaying her shoulders I said to myself " oh yeah she's gonna have a southern accent " and boom🤣😭🤣
So basically the tile company was going to recoup all their money from the manufacturer but quietly let their customer eat the expense. Glad she ruled in the plaintiff’s favor. Looks bad for the tile company.
No, she said the company didn't agree to that deal with the manufacturer.
I'm a tile contractor and I see different combinations of tile colors that it's mind boggling. It's not my job to lay out the tiles to see if it looks good. There are so many shades of tile colors how is an installer supposed to know if it's the right shade? If the numbers jive with the invoices then I'm satisfied. Maybe the retailer should've picked up the tile and made sure it was the right color instead of blaming the installer. The defendant was going to be compensated for the labor with a 7% discount on future sales so they weren't going to be out any money. Pay the plaintiff.
Pure curiosity: if you picked up the sample for the customer and brought it back to their home.. would you think it’s reasonable for one of you to compare the delivered product with the sample before install?
The tile store took the same route as you said “check the numbers and it’s good enough for me.” But the store doesn’t have the physical sample they sent home with the customer.. especially when this is manufacture mislabeling idk how the store would tell the difference..
One quick check by the woman or the contractor and this could have been avoided.. or if the manufacturer didn’t make mistakes.
The defendant is claiming you’re supposed to lay all the tile out and then have the homeowner approve you to begin installation. I’m not sure what planet the defendant lives on. That’s not practical for either the contractor or the homeowner unless everyone has nothing but free time.
@Thomas they would have brought the sample tile back when ordering.
@@iamthomasgreenman Neither the contractor nor the homeowner had the sample when the tile arrived. It would have been returned to the store. So there is absolutely nothing for the contractor to compare the delivered tile to.
This is crazy - happened to me too with shades of grey... paperwork matched, tiles didn't - lucky for me i took one tile home when i selected my tiles (i always take one from a box, or a box with me) and then i use that to match colours... Saved the day! Grandpa was a builder and he told me to do that always...
Happened to us with carpets from a "Posh" UK shop. They fitted the wrong carpet, asking my wife to "keep out of the way". I get home and immediately I say that is NOT our carpet. Next day phoned up, given B.S. by the shop, then I remind them I have the samples that we paid for, reference numbers and a written copy of the order. They then say sorry, WE ordered the wrong carpet BUT we will give you 10% off if you accept it. I said NO! I said YOUR mistake and you have thrown away all this carpet, they say, we will sell the wrong carpet (now used) as remnants. I pointed out that was a criminal offence. They then ordered the correct carpet, which was fitted 8 weeks later, NO APOLOGY was given. The fitters the second time around, independent, told us that they were ordered NOT to leave a single piece of wasted carpet, so we were punished TWICE! Thank You John Lewis, High Wycombe, Bucks, UK.
The owner of the tile company can sue the manufacturer for the mislabeled products causing litigation.
TOTALLY 💯🔥
This is a huge lesson in "trust, but verify"
Then you aren't trusting, which you shouldn't.
I really like that plaintiff... her voice is just so unique.
I had a mislabling issue with haircolor. The sealed box read dark blonde, the tube inside was Ash ( green)extra dark brown.
It was a good thing I wasn't super busy that day and looked at the tube before mixing! The whole case was mislabeled. Lots of blondes would've been really angry!
That happens to me with a top brand.
Bought a dark brown that was labeled on the box and it was sealed.
Girl I mix it it looks dark next to black.
Put it in my hair
Bam!! it’s cherry red😭😭😭
That's what happens when they let illegals in the manufacturing production plants to save on costs
I just went through this with what was supposed to be an electric/cobalt blue highlight for *dark brown hair.* The picture showed a model with black hair; but, the box said "not for black hair" and showed before & after pictures of the highlights in brown/dark brown hair. So, I thought I was good.
OY, was I wrong and I looked like a real wicked witch 😂
The "highlight" was actually black hair dye with blue highlights. Thankfully, I had a really good color remover in my basket of hair goodies and was able to get the majority of the color out. Time to replace my rescue stuff and try to find the right product 🙂
Take care! ❤️
And you would have been blamed / lost customers.
I agree totally...the contractor is not responsible. The manufacturer mismarked the boxes.
If you think the plaintiff is liable because she didn’t verify it, but ignoring the fact that the defendant should have verified it before putting up in her store is so astounding
I thought this was from the 1980’s when she first walked out 😂
I had to laugh the way the plaintiff spoke about the job and her husband because it reminded me of my husband.
Now the tile company can sue the manufacturer...they’re the ones in the wrong!
Unfortunately the store has to pay up and then turn around and go after the manufacturer
Im a tile installer for 25 years....15 to 20 times in my trade that situation happend to me...wrong tile or shade....but always...always I manage to catch the mistake ether from the tile vendor or manufacturers....chech your materials and always double check with home owners....10 to 20 minutes well spend...
how on Earth can you install tiles all the way to the bathtub before you notice they're the wrong colour? How can you not see it before you lay the first one?
It happens, not everyone has a memory for color
Defendant is ridiculous to think the contractor is at fault. I’m not understanding how she doesn’t understand this is the manufactures fault 💯
Me either. She’s delusional
Not the contractors fault, and it’s a shame this woman is blaming their contractor when these people have come to her multiple times for tiles…
This woman has a lot of respect for her loyal clients
A smart person would have STOPPED as soon as she thought something was wrong. Every time I have hired a home repair SOMETHING goes wrong. Dont trust others to look out for you.
Exactly.
Learn to do things yourself of hire the right people
Definitely would have checked the tile against the trim before starting. That failure is on the installer. However, I've seen tile that had substantially different trim. If I were the installer, after having checked the trim and the tile, I would have called the client immediately to raise the issue and not started installation before getting approval from the client. If that procedure had been followed, it would have all been on the plaintiff and swapping the tile a courtesy from the seller. What was described as happening is very common.
It’s not that simple. The plaintiff wasn’t home to verify anything. The contractor is paid by the job, not the hour. Stopping to wait for the plaintiff to come home from work would’ve cost the contractor. The tile colors weren’t so blatantly different that the mistake was immediately noticeable. Like the plaintiff said, something looked off but she needed to see more of the job complete before she could pinpoint the issue.
@@mikesteele05 Plaintiff had a phone, and the contractor should have had the number. Laying out the tiles and the trim beforehand, which is good practice (but not doing so does not necessarily make a contractor bad) would have immediately identified the issue. However, if I was the tile contractor and could not get in contact with the customer after several minutes, I would likely have started. Some people like that look and I have seen MUCH worse.
She kept letting him lay it. She should’ve check then before continuing the install.
That's what I'm thinking unless she wasn't in the home during the installation?
So she checks the box and it matches what she ordered, but it’s still wrong because the manufacturer messed up the samples and we’re back to install and just chalking it up to a bad choice until it’s all done and you dig a bit deeper
It’s neither the plaintiff , contractor or defendants fault …. It’s just a huge unfortunate situation
I just KNEW JM would tell her she has to go after the manufacturer.
Tile die-lots are never that far off. Ridiculous thing to say. When the number on the box does not match the tile, manufacturer should pay.
Weird how some people are blaming the plaintiff for not double checking the tiles she received against her bathroom before installation. How about we blame the tile company for not double checking the tiles that came in against their own sample? If you're going to blame one for not double checking, you also need to blame the other for not double checking.
The case makes me feel like I'm watching the 80s Judge Wapner episodes. I'm sure there's Aqua Net in at least one of those hairdos. But on a serious note, defendant needs to take more accountability. I see both sides but you can't blame the contractor for something that happened on the backend.
😂😂😂 Ok. I thought it was just me.
Think I like the darker one 😕
Yea I do as well lol
Same
Me too, but I can see how the plaintiff may not like the contrast between the darker one and the grey tile she has underneath. If you look at the picture with the tile she wanted, it blends more with the lighter shade.
Both kinda ugly 😭 in my opinion
It looks better than the light one.
I could hear the Marlboro reds in her voice 😂😂😂
🤣🤣
I ordered drop earrings from Amazon, and what arrived were similar, but not the same. There was a cheap-looking small pink bead at the bottom of each. Even the customer service agent agreed that's not what the ad pictured.
Chick in the crowd: she DID check the number. It was correct.
Aw the plaintiff is so sweet!!
The planet has many different time zones. For example, wherever these women are from it’s 1986.
🤣🤣🤭🤭
Yall go easy on the plaintiff! She traveled all the way here from 1980! That's a long trip! 😎
I WAS WAITING FOR THIS COMMENT 🤣
Hooray, the plaintiff won and had her bathroom fixed right and for free! 👏👍👍
This does not fall on the plaintiff or the contractor. They say it was the manufacturers fault for mislabeling the tiles. In my opinion this falls on the tile store because they should have noticed that
The lady in the outside was ON POINT. Tile can be a different run number of the same color And will differ In color. It is up to contractor.
Beauty is in the eye of the beholder and the plaintiff deserves to get what she paid for. To me the darker one was even better.
I liked the darker one as well. LOL
They are the ugliest tile’s I’ve ever seen 😂
I agree with the ruling. This lady should have checked that the right product was inside the right box.
As the plaintiff walked in...Wrong color?? You got that right!!
4th bathroom wow!! Nice home!!
Color of the plaintiff’s hair is gorgeous
The judge loves her job. She's very good at it too. 😉
I work in this industry and it is 100% the defendants fault, despite it being the manufacturers error, you have to accept the blame, explain the reasoning/situation and fix it. It is now her responsibility to fix it and make it right.
Plus if she orders as much time as she says she does, 4gs is not going to break her bank. Once her client is taken care of she fights her battle with the manufacturer. It's tedious but it's the right way.
Edit. Not a single company will lay out an entire job TWICE. just to check colour. That is double the labour and double the time. 🤦♀️
Good to know! Thanks for sharing that. I love getting useful info 👍👍
What's going on with the 80's hair
Dude, big hair is back in style.
The "thanks Douglas" threw me off 😂
Does anybody notice the kid in the “Exercise?” shirt chewing on his lips in the audience? I’ve seen him like 3x always snacking away
I love the plaintiff's accent....Southern Bell Type😊
You like us!!! 😍😍 😂 I’m from Texas!😉😜
That has to be stressful. Glad she won
Harvey’s interviews with these dipsticks on the street. Lol
This was a shocking outcome! I’m glad she won. The manufacturer messed up big time.
Plaintiff have a beautiful voice
Tile can be so tricky. I totally understand what the plaintiff is saying. I bought bathroom tile recently and I thought I was losing my mind when the installation started and it did not seem to match the existing parts of the room like I had envisioned. The wrong grout was used. I had to have the existing part of the room with the other grout redone and from an error I am fortunate to have an ever better looking room than planned.
1991 needs to come on and get this hair lol
I'm with the judge. I always assume people WILL make a mistake.
Are you kidding me?! She’s getting a 7 percent discount until it reaches the 4k?! So pay the woman!!!
Can’t believe the tile lady is collecting money from the manufacturer to cover the cost of the installers fee but didn’t give the plaintiff a penny. She tried to make money off the plaintiffs expense. Glad the plaintiff won
that tie-breaker spectator outside was NOT PAYING ATTENTION.
What was she talking about?!!!
Haven't even seen it yet but my advice....skip past the outside interviews. They're just headache worthy.
I can't see where the Plaintiff did anything wrong. It's between the tile store and the manufacturer to work it out. No need to be hard on the Plaintiff.
Did I understand correctly that the manufacturer replaced all the tile for free, and also said that they would discount future orders by 7% until the entire $4,000+ was reimbursed? And then the defendant was just going to keep those savings and not give the money to the plaintiff? That makes defendant look really really bad.
The manufacturer was offering 7% to the installer on orders that he ordered from them. The contractor(installer) didn't want to do that.
It really is the manufacturers fault
The defendant should have paid right away for the mistake ! The manufacture was at fault, they were going to compensate the defendant. The defendant took the cheap way out by just paying for the tiles and not the work to put them in. I would never go back to that store again. She kept trying to blame the plaintiff and contractor!
Not sure how people think the customer is at fault for not catching the manufacturers ridiculous mistake. Is that how it works, customers are liable for manufacturing mistakes?
The defendant should definitely sue the manufacturer and bring them to the People's Court to recoup their loss. However, I am not sure what that would do with their business relationship.
The defendant needs to sue the tile manufacturer in this same court otherwise chances are high she may lose her case. To her disadvantage :
1. She had signed and accepted the tile whithout opening the box.
2. She has a written contact that states "installed tiles are not refundable".
The two colours are very close. The chances of her being able to tell the difference just by looking in the box two weeks later is very low.
Amazing during the introduction I thought the plaintiff didn't have a leg to stand on....boy was I wrong. Clearly the defendant can get 7% until they recoup their $4000.
This just happened to me recently with a bathroom vanity. I picked a shade of dark gray that was in the showroom (the sample). Luckily they opened the box in front of me and when we saw it, it was light gray. It had the right numbering, but the color didn't match with the one I saw in the showroom. Well anyway at the end I had to take the sample, but no discount was given.
I did not agree with that judgment on the tile.the customer had a chance to observe the tile and let it go.
So the defendant orders "a lot" from that manufacturer and this is how they treat her? 7% for every 1,000. That would take years. Whereas giving the store $4000 would make them a better business. Shame on them.
I love her dress!
I think that they're BOTH blameless in this one
Yes in a way. But the defendant is in a better position to claim the amount from the manufacturer rather than the plaintiff
Those people on the street - is the request made beforehand that they say something dumb and then grin?
Maybe the Tile Shop had put the incorrect labels on and the Tile manufacturer had pointed this out. The Tile Shop may be just "blaming" everyone else, that is my conclusion watching this.
How does she always tell the plaintiff to match the delivery to the sample BEFORE they use or work with material, but here she’s mocking the idea that they should lay out the tile before installation? They should! Lighting is different and one tiny sample won’t do to know if it’ll match or work with room.
I actually like the darker one 👏🏾
I was thinking that too
Me too
Same here!
Me too
They were trying to help her out w that ugly ass tile 🤣🤣
industry standard includes stones labeled correctly!
If I picked out a sample, ordered it, matched it to the info and all of that, if it ended up looking different I would also fully blame myself at first!! This all boils down to the manufacturer needing to reimburse the customer
The owner of a historic home related a funny story about a kitchen renovation. She had chosen a beautiful creamy off-white for the cabinets from a sample board in the cabinet makers office. Once done,she complained that the color was wrong . She went back & forth with the contractor,who was trying to appease her . The reno was in the high six figures & this was potentially an expensive screw up , but they had to make it right. They went back to the sample board & the order number was correct but the homeowner was adamant the color in her home was not the same. The sample board made it’s way to the house for comparison.Sure enough,the cabinet color was a much brighter white,in comparison to the sample. Then the 💡went off in the contractor’s head. The shop owner was a heavy smoker 🚬& the sample boards hung on a wall in his office. Nicotine had stained the off-white the perfect color for this historic home!! 🚬🚬🚬
I've learned never to argue with a woman about shades of white.
Usually the norm in the society is for the seller of the tiles , they will only refund or replace the tiles . If it was a contractor that did the whole job, then the refund would include the labor . That’s what is normally done in America.
That being said, the plaintiff is fortunate that the judge ruled in her favor to get reimbursed for the labor which was done by a seperate contractor.
What year is this from plaintiff is giving 80s prom dress and the defendants hair style is also late 80s early 90s?
Better question is where are they from? That city may be stuck in the 80s.
@@lcam9241 lmao
The D said it was the contractors fault but then she also said she’s going to sue the manufacturer??
"the contractor should inspect the tile" - Let's assume that's a fair statement. But what is the contractor inspecting the tile for? It's the right package, the right tile, the right PO. He can't be expected to remember what the sample looked like. And it most certainly isn't his job to tell the client that her choice is ugly.
Turns out husband was right. I am kind of torn with this one. Yes Manufacturer was in the wrong for color being in wrong box.. Store owner is not going to know color is in wrong box. When it is taken. What the plaintiff should have done when husband noticed it was wrong. Right there she should have gone back to store before installing the rest. That is how I feel about it. Really was not store owners fault. It was the manufacturers fault.
Beverly Goldberg? Is that you?
People that are blind would love to be able just to see and homeless would love a bathroom with different colored tile.This woman needs to learn to count her blessings.
WTF! People work hard for their money. I'm not going to "count my blessings" when I pay for a service and someone makes a mistake.
And ppl that work hard would love to get what they pay for...
Oh hell, Judge Milian comes from a family that knows all about tile, so I know this case is going to be a good one...
I don't know..... they all seemed to know something was wrong but they just continued to install tile. For the contractor I could see him just not wanting to be bothered because he has other jobs to do. I think the owner should have to eat part of that. 20% maybe..
11:28 Plaintiff is concerned for the defendant. Defendant is like "no worries!" XDXD
Tile company is wrong.
Pay the plaintiff THEN go after tile manufacturer.
What are the odds that both the plaintiff and the defendant have the same late 80s/early 90s spiral perm?
They both the same age