Frequently Asked Questions: - Accepted Full list of Valid IDs? * Philippine Identification (PhillD/ePhill ID) * Social Security System (SSS) Card * Government Service Insurance System (GSIS) Card * Unified Multi-Purpose Identification (UMID) Card * Land Transportation Office (LTO) Driver's License * Professional Regulatory Commission (PRC) ID * PhilHealth ID * Taxpayer Identification Number (TIN) ID * Postal ID * Philippine Passport * Overseas Workers Welfare Administration (OWWA) ID * Commission on Elections (COMELEC) Voter's ID or Voter's Certificate issued from COMELEC main office in Intramuros, Manila * Integrated Bar of the Philippines (IBP) Identification Card * Senior Citizen ID * Person with Disability ID *Alien Certificate of Registration ID Card/ Work permit issued by the Department of Labor and Employment (DOLE) for foreign nationals or any other Philippine Government issued IDs recognized under Philippine laws *National Bureau of Investigation (NBI) Clearance * Philippine National Police Clearance * Seaman's Book * Government Office and GOCC ID (e.g. AFP, HDF ID) - How can I contact PCSO E-Lotto Customer Service? A: You can reach us via chat, email, and hotline from 7am to 12 midnight. Chat: Find the blue headset icon on your PCSO E-Lotto account. Email: customerservice.pcso@gmail.com - Is it legal for me to bet? A: To play games on our site, players must be at least 18 years old. - Is it safe to play in your site? A: This is the first and only official PCSO online lottery in the Philippines. Rest assured that our site is legal and all your details are safe with us. - I'm out of the country, can I still play? A: Yes, PCSO E-Lotto app and website can access using PH Sim - How can I download the app? A: PCSO E-Lotto app is available at www.pcso.gov.ph/ just scan the QR code to download. - I keep getting "phone number already exist" when I add my number as Recovery Phone No. A: For security purposes, a phone number can only be added to one account. If you get this error message, it means that the number you're trying to add is already registered or used by another account. - My phone was lost/sim is no longer working, how can I update my registered number? A: Please contact Customer Service to update your phone number. - My fund password is not being accepted? A: For fund password, you must set 6 - 12 characters, that consists of alphabets and numbers only. - I have a new phone number, how can I add or update it as my registered number? A: To update your registered phone number, please follow these simple steps: 1. Log in to your PCSO E-Lotto account. 2. Go to Account > Security Center, click Phone and enter the verification code that sent to your current registered phone number. 3. Lastly, add and verify your new phone number. Starter: - How many accounts can I create? A: PCSO E-Lotto encourages players to create accounts as per the policy and can only register for one account via mobile number, email and any given payment option under personal account. - Where and how to check my available credit/balance/cash/money? A: To check your available credit/balance/money/cash, you may click on "Account" and your balance will appear under "My Balance". - Why do I need to complete KYC? A: We have to verify the identity of the players and ensure that they are of legal playing age [18 years old and above] Therefore, we require you to upload a copy of valid ID under your Account > Security Center > KYC settings. - My KYC has been rejected, what should I do? A: When your KYC has been rejected, you may do it again by uploading another ID photo. To do so, you may follow the steps below: * Login to your PCSO E-Lotto account * Under Account > Security Center > KYC Setting * Re-take the ID card and selfie and re-upload. - Criteria to meet when uploading your valid ID card A: * The image taken must be clear and readable * All 4 corners of the ID should be visible. * Avoid having any lens-flare or flashes' reflection * ID uploaded must be included on the list of documents that we accept. * ID's validity is up-to-date. * Capture for original copy - Why is my ID keep being rejected? A: * Image of your ID is blurred or cropped * The validity of your ID is already expired * The ID has no signature. * It has camera flash reflections * ID uploaded is not included on the list of identification that we accept Password: - Why am I not getting verification code? A: Please make sure you have a good network signal when requesting a verification code. Cash in: - Minimum /Maximum cash in A: There is no fixed minimum and maximum cash in amount, the minimum and maximum cash in amount depends on each cash in bank and cash in method - Why is my cash in still in waiting status? A: If your cash in is still pending, but the amount has been credited from your wallet, please contact customer service. Please prepare and send them your payment confirmation or cash in receipt showing the reference number and the date and time of payment. - I have deleted the text confirmation of my payment from Gcash, how can I get my payment reference? A: You can check your cash in reference number in Gcash. * Open Gcash app * Go to "Activity" and find the payment you made to us. * Click Details and the reference number will be displayed. - How to cash in using Paymaya? A: * Click PAYMAYA on our cash in page. * Enter your cash in amount and click Submit. * On the next page, log in to your PAYMAYA account and complete the payment. - How to cash in using Gcash? A: * Click Gcash on the cash in page. * Enter your cash in amount and click Submit * On the next page, log in to your Gcash account and complete the payment. - How to cash in using Grabpay? A: * Click Grabpay on our cash in page. * Enter the cash in amount and click submit * Log in with your Grabpay account and enter the OTP sent to your device. * Complete and confirm the cash in transaction. Cash out: - How can I bind my Gcash? A: * Go to Funds Account and select Gcash as bank * Enter Gcash Account Number * Submit - Why is my bank cash out denied? A:This must be due to the following reasons: *Bank accounts under different names * Account number input incorrectly * Ongoing bank maintenance
Nakapagregister na ako idol salamat sa toturial yung mother ko kasi gusto magregister ang kaso wala xa email address kaya email add ko na lang ginamit ko 🙂
Sir bakit po ayaw mag proceed pagkatapos ng pictures ng ID? pagpindot ko sa next..hindi ako makatanggap ng confirmation na successful ang registration ko.. salamat
baka bug lang po yan, or meron silang maintenance at the time, try check your email po kung naktangap ba kayo kung wala try again nalang po at make sure po na hindi blur yung pag picture nyo sa ID
Frequently Asked Questions:
-
Accepted Full list of Valid IDs?
* Philippine Identification (PhillD/ePhill ID)
* Social Security System (SSS) Card
* Government Service Insurance System (GSIS) Card
* Unified Multi-Purpose Identification (UMID) Card
* Land Transportation Office (LTO) Driver's License
* Professional Regulatory Commission (PRC) ID
* PhilHealth ID
* Taxpayer Identification Number (TIN) ID
* Postal ID
* Philippine Passport
* Overseas Workers Welfare Administration (OWWA) ID
* Commission on Elections (COMELEC) Voter's ID or Voter's Certificate issued from COMELEC main office in Intramuros, Manila
* Integrated Bar of the Philippines (IBP) Identification Card
* Senior Citizen ID
* Person with Disability ID
*Alien Certificate of Registration ID Card/ Work permit issued by the Department of Labor and Employment (DOLE) for foreign nationals or any other Philippine Government issued IDs recognized under Philippine laws
*National Bureau of Investigation (NBI) Clearance
* Philippine National Police Clearance
* Seaman's Book
* Government Office and GOCC ID (e.g. AFP, HDF ID)
-
How can I contact PCSO E-Lotto Customer Service?
A: You can reach us via chat, email, and hotline from 7am to 12 midnight.
Chat: Find the blue headset icon on your PCSO E-Lotto account.
Email: customerservice.pcso@gmail.com
-
Is it legal for me to bet?
A: To play games on our site, players must be at least 18 years old.
-
Is it safe to play in your site?
A: This is the first and only official PCSO online lottery in the Philippines.
Rest assured that our site is legal and all your details are safe with us.
-
I'm out of the country, can I still play?
A: Yes, PCSO E-Lotto app and website can access using PH Sim
-
How can I download the app?
A: PCSO E-Lotto app is available at www.pcso.gov.ph/ just scan the QR code to download.
-
I keep getting "phone number already exist" when I add my number as Recovery Phone No.
A: For security purposes, a phone number can only be added to one account. If you get this error message, it means that the number you're trying to add is already registered or used by another account.
-
My phone was lost/sim is no longer working, how can I update my registered number?
A: Please contact Customer Service to update your phone number.
-
My fund password is not being accepted?
A: For fund password, you must set 6 - 12 characters, that consists of alphabets and numbers only.
-
I have a new phone number, how can I add or update it as my registered number?
A: To update your registered phone number, please follow these simple steps:
1. Log in to your PCSO E-Lotto account.
2. Go to Account > Security Center, click Phone and enter the verification code that sent to your current registered phone number.
3. Lastly, add and verify your new phone number.
Starter:
-
How many accounts can I create?
A: PCSO E-Lotto encourages players to create accounts as per the policy and can only register for one account via mobile number, email and any given payment option under personal account.
-
Where and how to check my available credit/balance/cash/money?
A: To check your available credit/balance/money/cash, you may click on "Account" and your balance will appear under "My Balance".
-
Why do I need to complete KYC?
A: We have to verify the identity of the players and ensure that they are of legal playing age [18 years old and above]
Therefore, we require you to upload a copy of valid ID under your Account > Security Center > KYC settings.
-
My KYC has been rejected, what should I do?
A: When your KYC has been rejected, you may do it again by uploading another ID photo. To do so, you may follow the steps below:
* Login to your PCSO E-Lotto account
* Under Account > Security Center > KYC Setting
* Re-take the ID card and selfie and re-upload.
-
Criteria to meet when uploading your valid ID card
A:
* The image taken must be clear and readable
* All 4 corners of the ID should be visible.
* Avoid having any lens-flare or flashes' reflection
* ID uploaded must be included on the list of documents that we accept.
* ID's validity is up-to-date.
* Capture for original copy
-
Why is my ID keep being rejected?
A:
* Image of your ID is blurred or cropped
* The validity of your ID is already expired
* The ID has no signature.
* It has camera flash reflections
* ID uploaded is not included on the list of identification that we accept
Password:
-
Why am I not getting verification code?
A: Please make sure you have a good network signal when requesting a verification code.
Cash in:
-
Minimum /Maximum cash in
A: There is no fixed minimum and maximum cash in amount, the minimum and maximum cash in amount depends on each cash in bank and cash in method
-
Why is my cash in still in waiting status?
A: If your cash in is still pending, but the amount has been credited from your wallet, please contact customer service.
Please prepare and send them your payment confirmation or cash in receipt showing the reference number and the date and time of payment.
-
I have deleted the text confirmation of my payment from Gcash, how can I get my payment reference?
A: You can check your cash in reference number in Gcash.
* Open Gcash app
* Go to "Activity" and find the payment you made to us.
* Click Details and the reference number will be displayed.
-
How to cash in using Paymaya?
A:
* Click PAYMAYA on our cash in page.
* Enter your cash in amount and click Submit.
* On the next page, log in to your PAYMAYA account and complete the payment.
-
How to cash in using Gcash?
A:
* Click Gcash on the cash in page.
* Enter your cash in amount and click Submit
* On the next page, log in to your Gcash account and complete the payment.
-
How to cash in using Grabpay?
A:
* Click Grabpay on our cash in page.
* Enter the cash in amount and click submit
* Log in with your Grabpay account and enter the OTP sent to your device.
* Complete and confirm the cash in transaction.
Cash out:
-
How can I bind my Gcash?
A:
* Go to Funds Account and select Gcash as bank
* Enter Gcash Account Number
* Submit
-
Why is my bank cash out denied?
A:This must be due to the following reasons:
*Bank accounts under different names
* Account number input incorrectly
* Ongoing bank maintenance
Saan hahanapin ang account section na sinabi mo
@@AnnmarieNalual nasa upper right side corner pro yung may profile icon
pweding adds
paano yong pag register sang account sir sinasabi mo sir pweding nayan add
@@JRRofficialsir sa akn di ako makacash in. Dahil ba sa huawei gamit ko?
very helpful, tnks
Salmat sa info boss
Well registration is suspended 'till further notice as per cs 😒
pa check po kung pwede na sa iphone
May link po ba kayo ng apps
paano naman po kung 3 number lang nakuha sa grand lotto? o paano naman po yung mga 2 digits ang panalo? san kukunin yung panalo?
Ano po ang link sa download ng appa
Hi sir kaylan kaya babalik ang e Lotto
Saan makikta apps sa gilid ng account wala naman ako ganyan android man ito
sir error po ung lalabas pag esend kona po contact costumer service po
nagsisystem error naman sa kin?
Pls pakiayos ng user interface ninyo . ayaw na magregister after inputting the OTP and Pins.
PCSO error yan
bakit di ako makapasok sa e lotto site may problem ba ngayon?
Panu po pala kun manalo ka san mo.makukuha prize kuyq?
pagnanalo ka sasagutin ko
Boss kahit ba walang email address na ilagay makakapagregister pa rin?
yes po, phone number ang kailangan pero mas maganda lagyan nyo nyo rin ng email
Nakapagregister na ako idol salamat sa toturial yung mother ko kasi gusto magregister ang kaso wala xa email address kaya email add ko na lang ginamit ko 🙂
Meron kba link ng app ng e lotto?
nasa description box po
Babalik pa kaya ang online e-lotto sir.kasi pag mag log-in ako no network please try again🤔 sana makataya ako ulit😊😁
@@maricelnajial90 wala pa pong announcement kailan babalik, nasama kasi yan sa pogo banned
Kaya pla sir ayaw gumana. Tataya sna ako hayst sayang hassle kc pag don ka sa labas tataya.ang ahaba ng pila
Sir bakit po ayaw mag proceed pagkatapos ng pictures ng ID? pagpindot ko sa next..hindi ako makatanggap ng confirmation na successful ang registration ko.. salamat
baka bug lang po yan, or meron silang maintenance at the time, try check your email po kung naktangap ba kayo kung wala try again nalang po at make sure po na hindi blur yung pag picture nyo sa ID
Same din po sakin. After next wala confirmation.
Bat may referal? Ano ilalagay don
you can use my referal code or leave it blank
ano po process pag sa E-lotto nanalo nag jackpot price
ID lang po tapos syempre ipakita nyo po yung e ticket reciept nyo po sa elotto app sa main office nila sa Mandaluyong
Low po
Bakit pagkapasok ko sa site na yon log in lang ang nakalagay wala ng register?
Same. Wala ung Register button. Login lang meron.
Ayaw po mag reg ng ID ko
ano id mo baka wala sa recommended ID nila
di nga lang siya kagaya ng sa machine na may ticket... dito pag tumaya ka wala siya e-ticket
edit... ngayon ko lang nahanap yung e-ticket di siya user friendly... di ko agad nahanap... pero meron
sana maturo mo po@@saroruipinoyofw2587
Indo bisa gak
Hello bakit ayaw po mag next after confirmed pin
try again later nalng po baka mainte problem
Error po
Di pwede sa iphone
Sa ipad ko na download
Pwedi po maka hingi ng link ser
@@ReneboyAbitong-rv1vg currently close pa po sila sir
Paano kung tumama ng jackpot mag e email ba o text or tatawagan kba ng pcso ? O bahala ka sa buhay mo?