Thanks for the video! How can I publish the chatbot on specific pages of my site? I don't want to put the code on every single page (+40) I need to show it. And I can't show it on the whole site.
@priya narayan, to your question on the Live chat Question: how to create a similar new case in amazon cti? is it possible to display the list of case numbers based on the user mobile number or email id? if yes, by which einstein feature? Response: - I am not sure about the Amazon CTI as I haven't had a chance to work on it yet. However, based on my past experience with other CTIs there will be an API which we can invoke via Apex/Flow from the bot builder or As the Amazon CTI adapter is a managed pkg in Salesforce there might be an easier approach than this. - Yes, It is possible to retrieve and display the list of Cases based on any information on the Contact. You Can see the implementation using the Email address in this video.
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Great information 🎉👏🙌
Glad you like it
Thanks for the video! How can I publish the chatbot on specific pages of my site? I don't want to put the code on every single page (+40) I need to show it. And I can't show it on the whole site.
t's a very good video,
Thanks for the useful video. it is very helpful. Could you please also show us how did you created the einsty contact update flow?
We will share in blog post soon
@priya narayan, to your question on the Live chat
Question:
how to create a similar new case in amazon cti? is it possible to display the list of case numbers based on the user mobile number or email id? if yes, by which einstein feature?
Response:
- I am not sure about the Amazon CTI as I haven't had a chance to work on it yet. However, based on my past experience with other CTIs there will be an API which we can invoke via Apex/Flow from the bot builder or As the Amazon CTI adapter is a managed pkg in Salesforce there might be an easier approach than this.
- Yes, It is possible to retrieve and display the list of Cases based on any information on the Contact. You Can see the implementation using the Email address in this video.
Thanks for your help Anand
Anand I am watching
Hope you will enjoy it