Hi, they have different run time and capacity, H12 Pro got 700ml used water tank and 35min runtime, and H12 Core has 500ml used water tank and around 25-30min runtime, also for the function, H12 Pro got hot air drying and edge cleaning. At the end, H12 Pro has higher price, so you could make your decision after you check all the details. And in india, we didn't launch H12 Pro, so if you want to know more details, please check the official store where you lived. You will get more details in the store listing page.🥰🥰
Hi, I recently purchased this model and encountered an issue where it keeps saying that the used water tank is full but it's empty. I have reached out to all possible customer service email and have not received any response
Hi dear, are you contacting the customer service of India. We apologize for any inconvenience this may have caused.Please feel free to contact our customer service: email 📧 support.in@dreame.tech ; toll free line 📞18003093942（Monday to Saturday:10:00am to 6:00pm) After-sales service team will provide pre-sales product consultation,product usage guidance,telephone troubleshooting,maintence service appointment in India.
Hi! Can you tell me what is the difference between h12 core and h12pro?
Hi, they have different run time and capacity, H12 Pro got 700ml used water tank and 35min runtime, and H12 Core has 500ml used water tank and around 25-30min runtime, also for the function, H12 Pro got hot air drying and edge cleaning. At the end, H12 Pro has higher price, so you could make your decision after you check all the details. And in india, we didn't launch H12 Pro, so if you want to know more details, please check the official store where you lived. You will get more details in the store listing page.🥰🥰
Hi, I recently purchased this model and encountered an issue where it keeps saying that the used water tank is full but it's empty. I have reached out to all possible customer service email and have not received any response
Hi dear, are you contacting the customer service of India. We apologize for any inconvenience this may have caused.Please feel free to contact our customer service:
email 📧 support.in@dreame.tech ; toll free line 📞18003093942（Monday to Saturday:10:00am to 6:00pm)
After-sales service team will provide pre-sales product consultation,product usage guidance,telephone troubleshooting,maintence service appointment in India.